Understanding the New Internet Economy Chapter 1 Electronic Commerce The process of buying or selling goods or services across a telecommunications network Many technologies facilitate E-commerce Electronic funds transfer Electronic data interchange Internet / World Wide Web Brick-and-mortar; bricks-and-clicks Networks A network is a group of computers connected by cable, telephone, or ___________ device. Networks can be local or wide area. The Internet is a wide area network. The Internet The Internet is a collection of interconnected networks that use common universally accepted protocols. The Internet is a world-wide network. Created when? The Internet The Internet contains computers that are either servers or clients. Servers provide the basic resources that users (clients) need. Common Internet Services The World Wide Web The WWW or Web is one of the common Internet services. Created by whom? A Web Server is able to serve or supply Web pages containing text, graphics, and multimedia. Hypertext links; web pages; web site; web browser; HTML; e-business; intermediaries Statistics & sites E-Business Advantages E-Business Disadvantages The Value Chain A value chain or network is the collection of activities involved in the production of a class of goods or services. E-commerce can facilitate these chains or networks by using IT to exchange information between network members. Value Chains and E-Commerce E-Commerce can shorten a Value chain by linking manufacturers with ultimate customers. E-Commerce can eliminate intermediaries such as distributors, and in some cases retailers. The Value Chain A Value Network E-Business Models Business to Consumer (B2C) Direct to customer commerce Shortens the supply chain to consumers Results in higher margin to business or higher value for customer or both Can take a variety of forms Examples Ashford.com Barnes&Noble.com Harry and David Business to Business (B2B) Direct exchanges between businesses Many forms and facilitating technologies Can be used to form stronger links between members Elements of B2B Exchanges B2B Summary Business to Government (B2G) Similar to B2B model Facilitates sales to governmental entities eFederal.com Consumer to Consumer (C2C) Exchanges between consumers Some sites similar to the Want-Ads eBay provides a C2C auction function InfoRocket provides a link to independent expert consultants who answer questions for money InfoRocket.com Consumer to Business (C2B) Reverse auction or demand collection model Name price for commodity or service priceline.com