Unconscious Bias Workshop - Future Focused Finance...Workshop Objectives Have an understanding...

Unconscious Bias Workshop

Head Honchos Consulting Ltd.

Workshop Objectives

Have an understanding behind how the brain processes thinking;

Understand where unconscious bias comes from;

“Us” and “Them”/In & Out Groups

Gender and Stereotypes

Importance of Diversity in the Workplace and it’s implications

Recognise some of your own biases and reactions

Discover different perspectives and ways of dealing with bias.


BIAS

• Bias means that a person prefers an idea and possibly does not give equal chance to a different idea.

• A person who is influenced by a bias is biased. The expression is not “they're bias,” but “they're biased.”

• Also, many people say someone is “biased toward” something or someone when they mean biased against.

• To have a bias toward something is to be biased in its favour.


TYPES OF BIAS

• Decision-making, belief, and behavioural biases

• Social biases - attribution bias people evaluate or try to find reasons for their own and others' behaviours

• Memory error biases


Decision Making Bias

Confirmation Bias

The tendency to search for, interpret, focus on and

remember information in a way that confirms one's

preconceptions


Social Bias

False Consensus Effect

The tendency for people to overestimate the

degree to which others agree with them


Memory errors biases

Bizarrness Effect Bias

Bizarre material is better remembered than common material


Processing information


Neuroplasticity


Fast • Impulsive – driven by emotions

• Involuntary, always on, multi tasks

• Intuitive – network of associations

• Executor of habitual routines

•Manager of mental models of the world

•Detects hostility, facial expressions, body

language, energy


Slow • Effortful, intentional choice

• Voluntary, will power, deliberate

• Seat of self control, concentration

• Learn new models, makes plans, orderly

steps

• At times controls automatic responses

• Assessments and comparisons


Strategy for intentional thinkingFast Slow

G A PStimulus Response

Pause: Ask questions• Mindfulness• Self aware• Self Management• Other awareness• Relationship managementHead Honchos Consulting Ltd.

In or Out


What happens with “Like Us” to Diversity…

1. Outer Circle

• = Many acquaintances – most diverse group

2. Inner Circle

• = Fewer people (about 10% of outer circle) but know and trust more – less diverse group

3. Sanctum

• = Trusted 10 – give most promotions, responsibility, jobs –least diverse group

Relationship Circle

Outer Circle

Inner Circle

Sanctum Trusted 10


Stereotypes


Change….it is a comin’

Questions• Do I behave differently around

certain people?

• How do I behave/feel in unexpected situations?

• Is this what I would do if it was someone who looked like me?

Things to do• Expose yourself to new things to

move forward expected vs unexpected

• Pay attention to the assumptions you and others make


Socrates solution

“If what you want to say is neither true, nor good or kind, nor useful or necessary, please don't say anything at all.”


Discrimination in the workplace still exists in 2019!

• Employment pay gap: black workers get paid 8.3% less than white workers

• Qualifications pay gap: black workers whose highest qualifications are A-levels earn 10% less than their white peers

• Type of employment: BME workers are over a third more likely than white workers to be stuck in temporary or zero-hours work.

• Abuse at work: more than a third (37%) of BME workers have been bullied, abused or singled out at work.

• Guardian survey found that 43% of those from a minority ethnic background had been overlooked for a work promotion in a way that felt unfair in the last five years – more than twice the proportion of white people (18%) who reported the same experience.

• Fake candidates applied for 100 jobs as business managers in the competitive field of advertising sales in London. After two and a half months, Adam was offered three times more interviews than Mohamed.


On average, companies with the highest % of women board directors outperformed those with the least by:

1. Return on Equity• 53%

2. Return on Sales• 42%

3. Return on Investment Capital• 66%

Catalyst Report

www.catalyst.org


Top 10 benefits of workplace diversity

Higher employee

engagement

Reduced employee turnover

Increased creativity

Faster problem solving

Increased profits

Higher innovation

Increased profits

Variety of different

perspectives

Better company reputation

Improved hiring results


PRIMER• “Does this person’s resume remind you in any way about

yourself?”

• “Does it remind you of somebody you know? Is that positive or negative?”

• “Are there things about the resume that particularly influence your impression? Are they really relevant to the job?”

• “What assessments have you already made about the person? Are these grounded in solid information or are they simply your interpretations?”

• If you have a strong feeling about something – STOP. Take time to put yourself in that persons shoes, try to be them and see if your perspective changes.


Other strategies…

• Have clear goals and objectives and match your decisions against them

• Put in protocols

• Have a few people also interview potential hires

• Have structured interviews

• Delete names, addresses, universities, year in which they studied

• Sleep on it

• Scaffold change on existing habits or procedures

• When I notice x, I will do y

• Make a rule sheet/strategy sheet


Awarness/Action Strategies

• Pay attention to your reactions to people, news, social media posts,

• Take the Implicit Associations Test.

• Label stereotypes that impact your biases -is having the courage to call them what they are.

• Learn to recognize and avoid generalizations.

• Counter stereotypes with positive images

• Practice individuation.


Awarness/Action Strategies

• Expose yourself to the people and things that make you feel uncomfortable

• Put yourself in others’ shoes. Also known as “perspective taking,”

• Focus on concrete factors rather than gut feelings

• Think positive thoughts around people you have stigmatized

• Increase opportunities for contact with a diverse range of people

• Learn from people who are more tolerant than you.

• Surround yourself with open-minded media


Unconscious Bias Workshop - Future Focused Finance...Workshop Objectives Have an understanding...

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