ULTIMATEGUIDE

LOST & FOUNDTO CHOOSING

SOFTWARE

Email and/or print a receipt for the claimant’s records. For the longest time this was unheard of in lost and

found departments.

Lost claims are added through the software with claimant and

item details.

Efficiency kicks in with the ability to easily identify storage locations. Lost item location is easily stored on the item details, making your staff’s job of finding lost items a whole lot easier.

The stress of managing

major roadblock for staff packed with items – disheveled

and uncontrolled.

overfilled boxes

Lost and found at a property consists of aisles of

lost and found items also comes down the line to your staff. Verifying ownership & getting items to their owner is a

Progressive solutions providers have recognized the return-to-owner ratio problem. You can correct this issue and enhance your complete process using lost and found software.

Solution providers created a system that takes the ‘bulk’ out of the bulk work required to

1 2 3 4

The guest will receive notification to verify whether the matching item is

theirs, and to reclaim it.

The ability to attach documents and pictures to the record is also available. A picture is worth a thousand words!

The found item records will afford you and your staff the ability to match with

possible lost claims.

GOOD NEWS!

We are going to show you how.

effectively manage your lost & found department.

since there hasn’t been a means to effectively operate this department.

Guests file their claim through the lost and found department at your property,

Matching items is an example of the robust functionality of most solutions. It allows your staff to compare item details to efficiently identify matching items for guests.

Claim a found match, fill in additional details of the item if needed, and have your team add a signature to verify the issue of the item to its owner.

Print and email receipts as soon as lost item details are

entered.

Provide your team with real-time documentation and historical records of all items moving

through your system.

Staff can print the tags and attach them to items for storage,

along with the receipts for claimed items.

Look at the inner workings of the lost & found department in order to develop guest loyalty.

o oo o

Remove the ambiguity common storage methods create AND realize the true value of a lost and found solution.

Making Your Decision

Software providers have developed a web-based solution to eliminate the need for pen and paper, and disorganized storage bins.

The fact that many of these systems are web-based is great! Access is granted through the internet from

In the end it’s important to acknowledge how a lost and found solution can benefit properties spanning across all industries.

Reporting & Analytics

Whew.

Lost Claims Can Generally Be Submitted in Two Ways

anywhere & anytime.

There should be a definite nonnegotiable:

and the staff will enter it into the software.

They can even send in lost claim info from the comfort of their home!

ORGuests submit their claim through a customizable web form.

If you can’t generate reports to review comprehensive statistics,

what’s the point?

Building guest loyalty should be your ultimate goal.Problems with lost and found return-to-owner rates?

Guest experience?

Vague & disorganizedprocesses?

Use a system to make raising the return-to-owner ratio an effortless process.

Giving your guests the ability to report lost items via a web form on your property’s website will up your game and spark the efficiency needed to build loyalty.

Put up the web form, let your guests check the website for status updates…then set it and forget it!

Manage your system with ease, to ease the pressure of returning items to your guests that is.

A key to building guest loyalty is quickly returning lost items to their owners.

Remember to consider a system that allows guests to report lost items from your website, match lost items to found items, email or print receipts and/or storage tags, and analyze full

and consistent digital records.

*

*

*

*

**

Gone.

Resolved.

Obsolete.

Reunited and it feels so good.

If you choose a system using these guidelines...

and realizing long-lasting loyalty from your guests.

You’ll find yourself enhancing the overall experience,

PEACE OF MIND FOR THE WORLD’S GREATEST PROPERTIES

Infographic designed by

Have you ever wondered

whether there’s an easier

and less expensive way

to increase guest

satisfaction and build

loyalty?

© Copyright 2015 - ISS 24/7

ISS247.COM