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    COURSE DESIGN

    EMERGENCY MEDICAL SERVICES NC II

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    TABLE OF CONTENTS

    Page

    A. Course Design......................................................................................1-7

    B. Modules of Instruction......................................................................8-132

    BASIC COMP!"CIS MOD#$S...................................................8

    o Partici%ating in &or'%lace co((unication.......................)-12

    o *or'ing in a tea( en+iron(ent.....................................13-1,

    o Practicing career %rofessionalis(..................................1-1)

    o Practicing occu%ational ealt and safet/ %rocedures..20-23

    COMMO" COMP!"CIS MOD#$S...........................................2

    o I(%le(enting and (onitor infection control %olicies and

    %rocedures.....................................................................2,-28

    o es%onding effecti+el/ to difficultcallenging 4ea+ior 2)-31

    o A%%l/ing 4asic first aid...................................................32-3,

    o Maintaining ig standards of %atient ser+ices.............3-0

    CO COMP!"CIS MOD#$S.................................................1o Perfor(ing 4asic life su%%ort.........................................2-)

    o Maintaining life su%%ort e5ui%(ent and resources........,0-,2

    o I(%le(enting safe access and e6trication %rocedures in an

    e(ergenc/.....................................................................,3-,

    o Managing re5uest for a(4ulance ser+ice .....................,7-1

    o Allocating a(4ulance ser+ice resources.......................2-

    o Coordinating e(ergenc/ resources...............................7-70

    o Deli+ering 4asic a(4ulance co((unication s'ills........71-77

    o Su%er+ising on-road o%erations.....................................78-82

    o Managing te scene of an e(ergenc/..........................83-88

    o Managing te scene of s%ecial e+ent............................8)-)1

    o Managing routine scene................................................)2-)

    o Deli+ering %re-os%ital %atient care.............................),-100

    o Deli+ering intensi+e %re-os%ital %atient care............101-113

    o Managing a(4ulance o%erations..............................11-117

    o !rans%orting e(ergenc/ %atient................................118-121

    o !rans%orting non-e(ergenc/ %atient.........................122-128

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    o Dri+ing +eicles under o%erational conditions...........12)-132

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    COURSE STRUCTURE:

    BASIC COMPETENCIES(26 hours

    U!"#s o$Co%&'#'!)

    Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!

    1. Partici%ate in&or'%laceco((unication

    1.1 Partici%ating in&or'%laceco((unication

    1.1.1 O4tain and con+e/&or'%lace infor(ation

    1.1.2 Co(%lete rele+ant &or'-related docu(ents

    1.1.3 Partici%ate in &or'%lace(eeting and discussion

    ours

    2. *or' in a tea(en+iron(ent

    2.1 *or'ing in atea(en+iron(ent

    2.1.1 Descri4e and identif/ tea(role and res%onsi4ilit/

    2.1.2 Descri4e &or' as a tea((e(4er

    ours

    3. Practice career%rofessionalis(

    3.1 Practicingcareer%rofessionalis(

    3.1.1 Integrate %ersonalo4>ecti+es &itorgani?ational goals.

    3.1.2 Set and (eet &or' %riorities.3.1.3 Maintain %rofessional gro&t

    and de+elo%(ent.

    ours

    . Practiceoccu%ationalealt andsafet/%rocedures

    .1 Practicingoccu%ationalealt andsafet/%rocedure

    .1.1 +aluate a?ards and ris's..1.2 Control a?ards and ris's..1.3 Maintain occu%ational ealt

    and safet/ a&areness.

    10 ours

    COMMON COMPETENCIES(.. hours

    U!"#s o$Co%&'#'!)

    Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!

    1. I(%le(ent and(onitorinfection control%olicies and%rocedures

    1.1 I(%le(entingand (onitoringinfection control%olicies and%rocedures

    1.1.1 Pro+ide infor(ation to te&or' grou% a4out teorgani?ation@s infectioncontrol %olicies and%rocedures

    1.1.2 Integrate te organi?ation@sinfection control %olic/ and%rocedure into &or'%ractices.

    1.1.3 Monitor infection control%erfor(ance and i(%le(enti(%ro+e(ents in %ractices.

    12 ours

    - 2 - CBC (ergenc/ Medical Ser+ices "C II

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    U!"#s o$Co%&'#'!)

    Mo*u+' T"#+' L',r!"!- Ou#o%'sNo%"!,+Dur,#"o!

    . Managere5uest fora(4ulanceser+ice

    .1 Managingre5uest fora(4ulanceser+ice

    .1.1 ecei+e re5uest for ser+ice.1.2 es%ond to re5uest for

    ser+ice.1.3 efer re5uest.1. inali?e re5uest

    30 ours

    ,. Allocatea(4ulanceser+iceresources

    ,.1 Allocatinga(4ulanceser+iceresources

    ,.1.1 Allocate a(4ulance ser+iceresources

    ,.1.2 Dis%atc a(4ulance ser+iceresources

    ,.1.3 Monitor %rogress ofassigned %ersonnel

    ,.1. Maintain records ofa(4ulance ser+ice co-ordination acti+it/

    30 ours

    . Coordinate

    e(ergenc/resources

    .1 Coordinating

    e(ergenc/resources

    .1.1 Co-ordinate +eicle and

    %ersonnel resources.1.2 $iaise &it a(4ulanceco((unications %ersonnel

    .1.3 $iaise &it oter relatedorgani?ations ande(ergenc/ ser+ices

    20 ours

    7. Deli+er 4asica(4ulanceco((unications'ills

    7.1 Deli+ering 4asica(4ulanceco((unications'ills

    7.1.1 6ercise effecti+eco((unication tecni5ues

    7.1.2 Con+e/ and recei+einfor(ation using a+aila4le(odes of co((unication

    7.1.3 ollo& routine instructions7.1. Co((unicate &it %atients7.1., Co(%lete re%orts as

    re5uired7.1. Presents %ositi+e i(age of

    te ser+ice to te %u4lic

    0 ours

    8. Su%er+ise on-road o%erations

    8.1 Su%er+isingon-roado%erations

    8.1.1 O+ersee co((unication8.1.2 O+ersee +eicle and

    e5ui%(ent %re%arationincluding cleaning andcec'ing

    8.1.3 Su%er+ise trans%ort of%atients

    8.1. O+ersee scene(anage(ent

    ,0 ours

    ). Manage tescene of ane(ergenc/

    ).1 Managing tescene of ane(ergenc/

    ).1.1 Assess te en+iron(ent toidentif/ real and %otentiala?ards

    ).1.2 Co((unicate &it tosein+ol+ed in te incident

    ).1.3 Control a?ards).1. Co((unicate &it (edical

    and oter e(ergenc/allied ser+ices to ensuresafet/ at te scene

    ,0 ours

    - - CBC (ergenc/ Medical Ser+ices "C II

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    ASSSSM"! M!

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    MODULES OF INSTRUCTION

    BASIC COMPETENCIES

    EMERGENCY MEDICAL SERVICES NC II

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    LO34 OBTAIN AND CONVEY 1ORPLACE INFORMATION

    ASSSSM"! CI!IA

    1. S%ecific rele+ant infor(ation is accessed fro( a%%ro%riate sources.2. ffecti+e 5uestioning and acti+e listening and s%ea'ing are used to gater and

    con+e/ infor(ation.3. A%%ro%riate (ediu( is used to transfer infor(ation and ideas.. A%%ro%riate non-+er4al co((unication is used.,. A%%ro%riate lines of co((unication &it su%eriors and colleagues are identified

    and follo&ed.. Defined &or' %rocedures for te location and storage of infor(ation are used.7. Personnel interaction is carried out clearl/ and concisel/.

    CO"!"!S

    Parts of s%eec

    Sentence construction ffecti+e co((unication

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    *riting (aterials ;%en E %a%er=

    eferences ;4oo's=

    Manuals

    M!

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    LO24 COMPLETE RELEVANT 1OR RELATED DOCUMENTS

    ASSSSM"! C!IA

    1. anges of for(s relating to conditions of e(%lo/(ent are co(%leted accuratel/and legi4l/.

    2. *or'%lace data is recorded on standard &or'%lace for(s and docu(ents.3. Basic (ate(atical %rocess is used for routine calculations.. rrors in recording infor(ation on for(s. Docu(ents are identified and rectified.,. e%orting re5uire(ents to su%erior are co(%leted according to enter%rise

    guidelines.

    CO"!"!S

    Basic (ate(atics

    !ecnical &riting

    !/%es of for(s

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    Pa%er

    Pencils 4all %en

    eference 4oo's

    Manuals

    M!

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    BASIC COMP!"C9 1OR IN A TEAM ENVIRONMENT

    MOD#$ !I!$ 1ORING IN A TEAM ENVIRONMENT

    MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired in order to relate in a &or'-4ased en+iron(ent.

    "OMI"A$ D#A!IO" ours

    :#A$IICA!IO" $$ "C II

    P:#ISI! !AM*O ;"C I=

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te studentstrainees (ust 4e a4le to

    $O1. Descri4e and identif/ tea( role and res%onsi4ilit/ in a tea(.

    $O2. Descri4e &or' as a tea(.

    CBC (ergenc/ Medical Ser+ices "C II - 13 -

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    LO24 DESCRIBE 1OR AS A TEAM MEMBER

    ASSSSM"! CI!IA

    1. A%%ro%riate for(s of co((unication and interactions are underta'en.2. A%%ro%riate contri4utions to co(%le(ent tea( acti+ities and o4>ecti+es are (ade.3. e%orting using standard o%erating %rocedures follo&ed.. De+elo%(ent of tea( &or' %lans 4ased fro( tea( role is contri4uted.

    CO"!"!S

    Co((unication %rocess

    !ea( structure tea( roles

    rou% %lanning and decision (a'ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    SOP of &or'%lace

    Go4 %rocedures

    Organi?ation or e6ternal %ersonnel

    M!

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    LO34 INTEGRATE PERSONAL OBECTIVES 1IT7 ORGANI8ATIONAL GOALS

    ASSSSM"! CI!IA

    1. Personal gro&t and &or' %lans to&ards i(%ro+ing te5ualifications set for %rofessionalis( are acie+ed.

    2. Intra- and inter%ersonal relationsi% in te course of (anagingoneself 4ased on %erfor(ance e+aluation is (aintained.

    3. Co((it(ent to te organi?ation and its goal is de(onstrated in te%erfor(ance of duties.

    . Practice of a%%ro%riate %ersonal /giene is o4ser+ed.,. Go4 targets &itin 'e/ result areas are attained.

    CO"!"!S

    Personal De+elo%(ent-Social As%ects Intra and Inter%ersonal De+elo%(ent

    Organi?ational oals

    Personal

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    LO24 SET AND MEET 1OR PRIORITIES

    ASSSSM"! CI!IA

    1. Co(%eting de(ands to acie+e %ersonal tea( and organi?ational goals ando4>ecti+es are %rioriti?ed.

    2. esources are utili?ed efficientl/ and effecti+el/ to (anage &or' %riorities andco((it(ents.

    3. Practices and econo(ic use and (aintenance of e5ui%(ent and facilities arefollo&ed as %er esta4lised %rocedures.

    . Go4 targets &itin 'e/ result areas are attained.

    CO"!"!S

    Organi?ational As

    *or' alues and tical Standards

    Co(%an/ %olicies on te use and (aintenance of e5ui%(ent

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    Organi?ational A

    *or' +alues and etics

    Co(%an/ %olicies and standards

    Sa(%le >o4 targets

    $earning guides

    CD@s

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    LO54 MAINTAIN PROFESSIONAL GRO1T7 AND DEVELOPMENT

    ASSSSM"! CI!IA

    1. !raining and career o%%ortunities rele+ant to te >o4 re5uire(ents areidentified and a+ailed.

    2. $icenses andor certifications according to te re5uire(ents of te5ualifications are ac5uired and (aintained

    3. unda(ental rigts at &or' including gender sensiti+it/ are(anifestedo4ser+ed

    . !raining and career o%%ortunities 4ased on te re5uire(ents of industr/are co(%leted and u%dated.

    CO"!"!S

    :ualification Standards

    ender and De+elo%(ent ;AD= Sensiti+it/

    Professionalis( in te *or'%lace $ist of Professional $icenses

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    :ualit/ standards

    AD andouts

    CD@s

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    BASIC COMP!"C9 PRACTICE OCCUPATIONAL 7EALT7 AND SAFETYPROCEDURES

    MOD#$ !I!$ PRACTICING OCCUPATIONAL 7EALT7 AND SAFETYPROCEDURES

    MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired to co(%l/ &it te regulator/ and organi?ationalre5uire(ents for occu%ational ealt and safet/ suc asidentif/ing e+aluating and (aintaining occu%ational ealtand safet/ a&areness.

    "OMI"A$ D#A!IO" 10ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineestudents (ust 4e a4le to

    $O1. +aluate a?ards and ris's

    $O2. Control a?ards and ris's

    $O3. Maintain occu%ational ealt and safet/ a&areness

    - 20 - CBC (ergenc/ Medical Ser+ices "C II

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    MODULES OF INSTRUCTION

    COMMON COMPETENCIES

    EMERGENCY MEDICAL SERVICES NC II

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    #"I! O COMP!"C9 IMPLEMENT AND MONITOR INFECTION CONTROLPOLICIES AND PROCEDURES

    MOD#$ !I!$ IMPLEMENTING AND MONITORING INFECTIONCONTROL POLICIES AND PROCEDURES

    MOD#$ DSCIP!O !is (odule is concerned &it infection controlres%onsi4ilities of e(%lo/ees &it su%er+isor/ accounta4ilit/to i(%le(ent and (onitor infection control %olic/ and%rocedures in a s%ecific &or' unit or tea( &itin anorgani?ation. !is (odule does not a%%l/ to a role &itorgani?ation-&ide res%onsi4ilities for infection control %olic/and %rocedure de+elo%(ent i(%le(entation or (onitoring.

    "OMI"A$ D#A!IO" 12 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineestudents (ust 4e a4le to

    $O1. Pro+ide infor(ation to te &or' grou% a4out te organi?ation@s infection control%olicies and %rocedures

    $O2. Integrate te organi?ation@s infection control %olic/ and %rocedure into &or' %ractices

    $O3. Monitor infection control %erfor(ance and i(%le(ent i(%ro+e(ents in %ractices

    CBC (ergenc/ Medical Ser+ices "C II - 2, -

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    LO 24 INTEGRATE T7E ORGANI8ATIONS INFECTION CONTROL POLICY ANDPROCEDURE INTO 1OR PRACTICES

    ASSSSM"! CI!IA

    1. Infection control %olic/ and %rocedures are i(%le(ented 4/ su%er+isor and(e(4ers of te &or' grou%.

    2. $iaison is (aintained &it %erson res%onsi4le for organi?ation-&ide infectioncontrol.

    3. !e su%er+isor@s coacing su%%ort ensures tat indi+idualstea(s are a4le toi(%le(ent infection control %ractices.

    . *or' %rocedures are ado%ted to reflect a%%ro%riate infection control %ractice.,. Issues raised troug consultation are dealt &it and resol+ed %ro(%tl/ or

    referred to te a%%ro%riate %ersonnel for resolution.. *or'%lace %rocedures for dealing &it infection control ris's and a?ardous

    e+ents are i(%le(ented &ene+er necessar/.7. (%lo/ees are encouraged to re%ort infection ris's and to i(%ro+e infection

    control %rocedures.

    CO"!"!S

    Infection control %olic/ and %rocedures

    Manage(ent s/ste(s and %rocedures for infection

    control.

    !rans(ission and control of co((unica4le diseases

    is' control (easures

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule

    ouse'ee%ing acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO54 MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENTIMPROVEMENTS IN PRACTICES

    ASSSSM"! CI!IA

    1. Infection control a?ardous e+ents are in+estigated %ro(%tl/ toidentif/ teir cause in accordance &it organi?ation %olic/ and %rocedures.

    2. *or' %rocedures to control infection ris's are (onitored toensure co(%liance.

    3. *or' %rocedures are regularl/ re+ie&ed and ad>usted to ensurei(%ro+e(ents in infection control %ractice.

    . Su%er+isor %ro+ides feed4ac' to tea( and indi+iduals onco(%liance issues canges in &or' %rocedures and infection control outco(es.

    ,. !raining in &or' %rocedures is %ro+ided as re5uired to ensure(aintenance of infection control standards.

    . Inade5uacies in &or' %rocedures and infection control (easuresare identified corrected or re%orted to designated %ersonnel.

    7. ecords of infection control ris's and incidents are accuratel/(aintained as re5uired.8. Aggregate infection control infor(ation re%orts are used to

    identif/ a?ards to (onitor an i(%ro+e ris' control (etods and to indicatetraining needs.

    CO"!"!S

    Organi?ational %rocedures for (onitoring and training.

    Basic understanding of co((unica4le disease trans(ission.

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO34 PLAN AND RESPOND TO EMERGENCIES

    ASSSSM"! CI!IA

    1. es%onses are %lanned to instances of difficult or callenging 4ea+ior to(a6i(i?e te a+aila4ilit/ of oter a%%ro%riate staff and resources.

    2. S%ecific (anifestations of difficult or callenging 4ea+ior are identified andstrategies a%%ro%riate to tese 4ea+iors are %lanned as re5uired.

    3. Safet/ of self and oters is gi+en %riorit/ in res%onding to difficult or callenging4ea+ior according to institutional %olicies and %rocedures.

    CO"!"!S

    O

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    LO24 REPORT AND REVIE1 INCIDENTS

    ASSSSM"! CI!IA

    1. Incidents are re%orted according to institutional %olices and %rocedures.2. Incidents are re+ie&ed &it a%%ro%riate staff and suggestions a%%ro%riate to area

    of res%onsi4ilit/ are (ade.3. De4riefing (ecanis(s and oter acti+ities are used and %artici%ated in.. Ad+ice and assistance is sougt fro( legiti(ate sources &en a%%ro%riate.

    CO"!"!S

    Instructions and guidance of ealt %rofessionals in+ol+ed &it

    te care of %atient

    Institutional %olices and %rocedures in re%orting and re+ie&ing

    incidents

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO34 ASSESS T7E SITUATION

    ASSSSM"! CI!IA

    1. P/sical a?ards to self and casualt/@s ealt and safet/ are identified.2. I((ediate ris's to self and casualt/@s occu%ational ealt and safet/

    ;O

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    LO54 COMMUNICATE DETAILS OF T7E INCIDENT

    ASSSSM"! CI!IA

    1. A%%ro%riate (edical assistance is re5uested using rele+ant co((unication(edia and e5ui%(ent.

    2. Details of casualt/@s condition and (anage(ent acti+ities are accuratel/con+e/ed to e(ergenc/ ser+icesrelie+ing %ersonnel.

    3. e%orts to su%er+isors are %re%ared in a ti(el/ (anner %resenting all rele+antfacts according to esta4lised co(%an/ %rocedures.

    CO"!"!S

    O

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    #"I! O COMP!"C9 MAINTAIN 7IG7 STANDARDS OF PATIENT SERVICES

    MOD#$ !I!$ MAINTAINING 7IG7 STANDARDS OF PATIENTSERVICES

    MOD#$ DSCIP!O !is (odule co+ers te 'no&ledge s'ills and attitudesre5uired in te (aintenance of ig standards of %atientser+ices.

    "OMI"A$ D#A!IO" 10 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineestudents (ust 4e a4le to

    $O1. Co((unicate a%%ro%riatel/ &it %atients

    $O2. sta4lis and (aintain good inter%ersonal relationsi% &it %atients

    $O3. Act in a res%ectful (anner at all ti(es

    $O. +aluate o&n &or' to (aintain a ig standard of %atient ser+ice

    - 3 - CBC (ergenc/ Medical Ser+ices "C II

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    LO34 COMMUNICATE APPROPRIATELY 1IT7 PATIENTS

    ASSSSM"! CI!IA

    1. ffecti+e co((unication strategies and tecni5ues are identified and used toacie+e 4est %atient ser+ice outco(es.

    2. Co(%laints are res%onded to in accordance &it organi?ational %olic/ to ensure4est ser+ice to %atients.

    3. Co(%laints are dealt &it in accordance &it esta4lised %rocedures.. Inter%reter ser+ices are accessed as re5uired.,. Action is ta'en to resol+e conflicts eiter directl/ &ere a %ositi+e outco(e can

    4e i((ediatel/ acie+ed or 4/ referral to te a%%ro%riate %ersonnel.. Partici%ation in &or' tea( is constructi+e and colla4orati+e and de(onstrates an

    understanding of o&n role.

    CO"!"!S

    oles and res%onsi4ilities of self and oter &or'ers &itin teorgani?ation

    Dealing &it co(%laints and conflict

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO24 ESTABLIS7 AND MAINTAIN GOOD INTERPERSONAL RELATIONS7IP 1IT7PATIENTS

    ASSSSM"! CI!IA

    1. a%%ort is esta4lised to ensure te ser+ice is a%%ro%riate to and in te 4estinterests of %atients.

    2. ffecti+e listening s'ills are used to ensure a ig le+el of effecti+eco((unication and 5ualit/ of ser+ice.

    3. Patient concerns and needs are correctl/ identified and res%onded tores%onsi4ilit/ and accordingl/ esta4lised %rocedures and guidelines.

    . ffecti+eness of inter%ersonal interaction is consistentl/ (onitored and e+aluatedto ensure 4est %atient ser+ice outco(es.

    CO"!"!S

    $istening s'ills

    Patient issues referred to a%%ro%riate ealt %rofessional

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO54 ACT IN A RESPECTFUL MANNER AT ALL TIMES

    ASSSSM"! CI!IA

    1. es%ect for differences is %ositi+el/ acti+el/ and consistentl/ de(onstrated in all&or'.

    2. Confidentialit/ and %ri+ac/ of %atients is (aintained.3. Courtes/ is de(onstrated in all interactions &it %atients +isitors carers and

    fa(il/.. Assistance &it te care of %atients &it callenging 4ea+iors is %ro+ided in

    accordance &it esta4lised %rocedures.,. !ecni5ues are used to (anage and (ini(i?e aggression.

    CO"!"!S

    Organi?ational %olicies and %rocedures for %ri+ac/ and

    confidentialit/ of infor(ation %ro+ided 4/ %atients and oters

    Procedures in caring of %atients &it callenging 4ea+iors !ecni5ues in (anaging and (ini(i?ing aggression

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    LO.4 EVALUATE O1N 1OR TO MAINTAIN A 7IG7 STANDARD OF PATIENTSERVICE

    ASSSSM"! CI!IA

    1. Ad+ice and assistance is recei+ed or sougt fro( a%%ro%riate sources on o&n%erfor(ance.

    2. O&n &or' is ad>usted incor%orating reco((endations tat address %erfor(anceissues to (aintain te agreed standard of %atient su%%ort.

    CO"!"!S

    Cultures rele+ant to te %articular ser+ice

    Institutional %olic/ on %atient rigts and res%onsi4ilities

    CO"DI!IO"S

    Students trainees (ust 4e %ro+ided &it te follo&ing

    *or'%lace location

    !ools and e5ui%(ent a%%ro%riate to scedule ouse'ee%ing

    acti+ities and to (onitor and (aintain &or'ing condition

    Material rele+ant to te %ro%osed acti+it/ and tas's

    M!

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    MODULES OF INSTRUCTION

    CORE COMPETENCIES

    EMERGENCY MEDICAL SERVICES NC II

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    #"I! O COMP!"C9 PERFORM BASIC LIFE SUPPORT

    MOD#$ !I!$ PERFORMING BASIC LIFE SUPPORT

    MOD#$ DSCIP!O !is (odule deals &it te %ro+ision of ad+anced first aidres%onse life su%%ort (anage(ent of casualt/casualtieste incident and oter first aiders until te arri+al of (edicalor oter assistance and %ro+ision of su%%ort to oter%ro+iders. ;!raining %ac'age users sould ensurei(%le(entation is consistent &it rele+ant legislati+ere5uire(ents in relation to irst Aid. *en co-assessed &it

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    LO24 MANAGE T7E CASUALTYTIES

    ASSSSM"! CI!IA1. Agree(ent for (anage(ent of te casualt/@s in>ur/ illness is sougt fro(

    %erson;s= &ere rele+ant.2. *elfare %rocedure is deter(ined and i(%le(ented according to casualt/ needs.3. ffects of in>ur/ are controlled and a%%ro%riate irst Aid Manage(ent is

    deter(ined and a%%lied to (eet te needs of casualt/ and situation.. Medication is ad(inistered according to rele+ant legislation and (anufacturer@s

    instructions and su4>ect to casualt/@s regi(e.,. Casualt/ties condition is (onitored and res%onded to in a ti(el/ (anner in

    accordance &it effecti+e irst Aid %rinci%les.. $ife su%%ort e5ui%(ent is correctl/ o%erated &ere a%%ro%riate according to

    rele+ant legislation and (anufacturer@ssu%%lier@s instructions.7. Manage(ent is finali?ed according to casualt/ies needs and irst Aid %rinci%les.

    CO"!"!S

    ector

    Blac' &ite

    4oard

    *riting

    (aterials %en %encil

    %a%er $CD

    Micro%one

    M!o4 %ractice

    ASSSSM"! M!

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    De(onstration

    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - , -

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    LO54 COORDINATE FIRST AID ACTIVITIES UNTIL ARRIVAL OF MEDICALASSISTANCE

    ASSSSM"! CI!IA

    1. A+aila4le resources re5uired are identified and co((unication lin's &ita%%ro%riate %ersonnel

    2. (ergenc/ (anage(ent ser+ice and (edical assistance are esta4lised asa%%ro%riate.

    3. Correct a(ount of resources are de%lo/ed to a%%ro%riate locations in aneffecti+e (anner to ensure ti(el/ arri+al of re5uired resources.

    . !e %ro+ision of resources is docu(ented and (odifications reco((ended.,. !e (anage(ent of casualties is (onitored in accordance &it irst Aid

    %rinci%les and &or'%lace %rocedures. +acuation of casualties is coordinated according to &or'site e+acuation

    %rocedures.7. Su%%ort ser+ices are arranged for %ersonnel in+ol+ed in te incident in

    accordance &it &or'%lace %rinci%les and %rocedures.

    CO"!"!S

    !/%es of co((unication gadgets

    Co((unication s'ills

    Casualt/ (anage(ent

    irst aid %rinci%les

    *or'%lace %rinci%les and %rocedures

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent

    Blood %ressure

    cuff

    O6/gen

    resuscitationc/linders

    Defi4rillation

    units

    Stretcers

    Soft 4agresuscitator

    Su%%lies

    Pressure

    4andages

    !er(o(eter

    In>ections

    /e&as

    !er(al

    4lan'ets

    $earning (aterials

    O+eread

    %ro>ector

    Blac' &ite

    4oard

    *riting

    (aterials %en %encil%a%er

    $CD

    Micro%one

    M!o4 %ractice

    ASSSSM"! M!

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    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - 7 -

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    LO;4 MANAGE CASUALTY IN A REMOTE ANDOR ISOLATED AREA

    ASSSSM"! CI!IA

    1. Pre%aration for isolated tra+el or &or' is underta'en accounting fore6%ected contingencies

    2. Casualt/@s condition is assessed and a%%ro%riate res%onse is deter(ined inorder to (ini(i?e a?ards and deter(ine need for (edical assistance

    3. Casualt/@s condition is (onitored and res%onded in accordance &it effecti+eirst Aid %rinci%les

    . eassurance and su%%ort is %ro+ided to casualt/ during te &ait for (edicalassistance.

    ,. Casualt/@s co(fort is ensured and deter(ined 4/ esta4lising and e6%lainingte nature of te illness in>ur/ and te (anage(ent %rocedures.

    . Selter fro( ele(ents is underta'en in accordance &it en+iron(entalconditions

    7. Condition of casualt/ is docu(ented o+er ti(e to assist in on-going

    (anage(ent8. Co((unication lin's to (edical ser+ices are esta4lised to ensure %ro(%tcontrol action is underta'en

    ). Ad(inistration of (edication is underta'en under (edical instruction usingrele+ant co((unication e5ui%(ent

    10. Decision &eter to trans%ort casualt/ to (edical assistance or &ait is (ade4/ e+aluating en+iron(ental and casualt/@s condition

    11. Assistance in te e+acuation of te casualt/ 4/ e(ergenc/ ser+ices is%ro+ided as re5uired

    CO"!"!S

    Co((unication s'ills

    !/%es of co((unication gadgets

    *or'%lace %rocedures

    Casualt/ assess(ent

    +acuation %rocedure

    Ad(inistering (edication

    Basic anato(/ s'eleton (uscles >oints 4ones

    Basic %/siolog/

    Basic to6icolog/

    CO"DI!IO"

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    Blood %ressure

    cuff

    O6/gen

    resuscitation

    c/linders Defi4rillation

    units

    Su%%lies

    Pressure

    4andages

    !er(o(eter

    In>ections

    /e&as !er(al

    4lan'ets

    $earning (aterials

    O+eread

    %ro>ector

    Blac' &ite

    4oard

    *riting(aterials %en %encil%a%er

    CBC (ergenc/ Medical Ser+ices "C II - ) -

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    Stretcers

    Soft 4ag

    resuscitator

    $CD

    Micro%one

    - ,0 - CBC (ergenc/ Medical Ser+ices "C II

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    M!o4 %ractice

    ASSSSM"! M!

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    LO64 EVALUATE T7E INCIDENT

    ASSSSM"! CI!IA

    1. Manage(ent of te incident is e+aluated &ere re5uired and &ere re5uiredaction %lan is de+elo%ed in consultation &it rele+ant %arties

    2. Partici%ation in de4riefing e+aluation occurs eiter 4/ self or oters or 4ot in

    order to i(%ro+e future o%erations and address indi+idual@s needs3. Access is %ro+ided to 4ona fide critical stress facilitators &ere re5uired

    re5uested.. Site (anage(ent %rocedures are i(%le(ented and e+aluated in accordance

    &it ris' (anage(ent.,. Contingenc/ %lanning is for(ulated and re+ie&ed to identif/ and select

    alternati+e (anage(ent %rinci%les and %rocedures

    CO"!"!S

    Co((unication s'ills

    Casualt/ assess(ent and e+aluation Site (anage(ent %rocedures

    Incident (anage(ent

    Contingenc/ %lanning

    Alternati+e (anage(ent %rinci%les and %rocedures

    Basic anato(/ s'eleton (uscles >oints 4ones

    Basic %/siolog/

    Basic to6icolog/

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    Blood %ressure

    cuff

    O6/gen

    resuscitationc/linders

    Defi4rillation

    units

    Stretcers Soft 4ag

    resuscitator

    Su%%lies

    Pressure

    4andages

    !er(o(eter

    In>ections

    /e&as

    !er(al

    4lan'ets

    $earning (aterials

    O+eread

    %ro>ector

    Blac' &ite

    4oard

    *riting

    (aterials %en %encil%a%er

    $CD Micro%one

    M!o4 %ractice

    ASSSSM"! M!

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    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - ,3 -

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    #"I! O COMP!"C9 MAINTAIN LIFE SUPPORT EUIPMENT ANDRESOURCES

    MOD#$ !I!$ MAINTAINING LIFE SUPPORT EUIPMENT ANDRESOURCES

    MOD#$ DSCIP!O !is (odule deals &it te irst Aider@s res%onsi4ilities inensuring tat ade5uate su%%lies of irst Aid e5ui%(entresources and records are (aintained. !e irst Aider (a/or (a/ not necessaril/ 4e res%onsi4le for te ordering and%urcasing of e5ui%(ent and resources de%ending on te&or'%lace organi?ational structure.

    "OMI"A$ D#A!IO" 0 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineestudents (ust 4e a4le to

    $O1. Maintain resources

    $O2. ecord and (anage resources

    - , - CBC (ergenc/ Medical Ser+ices "C II

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    LO34 MAINTAIN RESOURCES

    ASSSSM"! CI!IA1. A+aila4ilit/ of ade5uate and rele+ant resources is ensured and secured in

    accordance &it &or'%lace %rocedures.2. "on-consu(a4les re5uired 4/ &or'%lace are identified and o4tained to

    (aintain ade5uate readiness of su%%lies.3. Consu(a4les re5uired 4/ &or'%lace are identified and o4tained to (aintain

    ade5uate readiness of su%%lies.. Stoc' is cec'ed and regular ins%ection of e5ui%(ent is carried out for te

    condition and currenc/,. 5ui%(ent is reco+ered cleaned and &aste is dis%osed of safel/ according

    to legislati+e and site %rocedures. esources are (aintained in o%erational readiness in accordance &it

    &or'%lace %rocedures7. esources are stored in te correct (anner to ensure teir future o%eration

    and ser+icea4ilit/

    CO"!"!S

    Co(%uter literac/

    !ecnical &riting

    MSDSs

    5ui%(ent ins%ection

    *aste dis%osal

    Stoc' control

    *or'%lace %rocedures

    Cleaning agents

    O

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    De(onstration

    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - ,7 -

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    #"I! O COMP!"C9 IMPLEMENT SAFE ACCESS AND E

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    O4ser+ation

    De(onstration

    !ird %art/ re%ort

    - 0 - CBC (ergenc/ Medical Ser+ices "C II

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    LO54 MONITOR ACCESS AND Eector

    Materials *ite 4lac'

    4oard

    Carr/ seet

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 MANAGE REUEST FOR AMBULANCE SERVICE

    MOD#$ !I!$ MANAGING REUEST FOR AMBULANCE SERVICE

    MOD#$ DSCIP!O !is (odule co+ers recei+ing re5uests for a(4ulanceser+ices and transferring te call for action.

    "OMI"A$ D#A!IO" 30 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. ecei+e re5uest for ser+ice

    $O2. es%ond to re5uest for ser+ice

    $O3. efer re5uest

    $O. inali?e re5uest

    CBC (ergenc/ Medical Ser+ices "C II - , -

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    LO34 RECEIVE REUEST FOR SERVICE

    ASSSSM"! CI!IA

    1. Inco(ing re5uests for ser+ice are ans&ered %ro(%tl/ inaccordance &it local a(4ulance standard o%erating %rocedures.

    2. Details of te situation are esta4lised using effecti+eco((unication s'ills tecni5ues and resources in accordance &it locala(4ulance standard o%eration %rocedures.

    3. Co(%lete details of te re5uest are accuratel/ recordedin a ti(el/ and efficient (anner and in accordance &it local a(4ulance standardo%erating %rocedure.

    . !e re5uest is dealt &it in a %rofessional (anner at allti(es.

    CO"!"!S

    $ocal a(4ulance standard o%erating %rocedures Co((unication s'ills

    eogra%ical area

    Co(%uter literac/

    Assess(ent and anal/sis of %atient istor/

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent O+eread

    %ro>ector

    Materials *ite 4lac'

    4oard

    Carr/ seet

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO.4 FINALI8E REUEST

    ASSSSM"! CI!IA

    1. Call is ter(inated in accordance &it local a(4ulancestandard o%erating %rocedure.

    2. ollo&-u% action is ta'en as necessar/ and inaccordance &it te needs of te situation and local a(4ulance standardo%erating %rocedure.

    CO"!"!S

    $ocal a(4ulance standard o%erating %rocedures

    (ergenc/ and non-e(ergenc/ ser+ices

    Co((unication s'ills

    Inter%ersonal s'ills

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Carr/ seet

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 ALLOCATE AMBULANCE SERVICE RESOURCES

    MOD#$ !I!$ ALLOCATING AMBULANCE SERVICE RESOURCES

    MOD#$ DSCIP!O !is (odule co+ers allocating resources to ensure effecti+ea(4ulance ser+ice.

    "OMI"A$ D#A!IO" 30 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. Allocate a(4ulance ser+ice resources

    $O2. Dis%atc a(4ulance ser+ice resources

    $O3. Monitor %rogress of assigned %ersonnel

    $O. Maintain records of a(4ulance ser+ice co-ordination acti+it/

    - 70 - CBC (ergenc/ Medical Ser+ices "C II

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    LO24 DISPATC7 AMBULANCE SERVICE RESOURCES

    ASSSSM"! CI!IA

    1. Situation 4riefing to assigned %ersonnel is ade5uateclear ti(el/ and accurate.

    2. Co((unication is recorded according to local a(4ulancestandard o%eration %rocedure.

    3. A(4ulance resources are dis%atced &itin ti(e fra(esset 4/ te A(4ulance Ser+ice and in accordance &it local a(4ulance standardo%eration %rocedure.

    CO"!"!S

    $ocal a(4ulance standard o%erating %rocedures

    Co((unication s'ills

    no&ledge of e(ergenc/ a(4ulance ser+ices

    Pro4le( sol+ing s'ills

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO.4 MAINTAIN RECORDS OF AMBULANCE SERVICE COORDINATION ACTIVITY

    ASSSSM"! CI!IA

    1. ecords of a(4ulance +eicle and %ersonnel are(aintained according to local a(4ulance standard o%eration %rocedure.

    2. ecords of su%%le(entar/ resources are su((oned and(aintained according to local a(4ulance standard o%eration %rocedure.

    CO"!"!S

    Co((uter literac/

    Co((unication s'ills

    $ocal a(4ulance standard

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 COORDINATE EMERGENCY RESOURCES

    MOD#$ !I!$ COORDINATING EMERGENCY RESOURCES

    MOD#$ DSCIP!O !is (odule co+ers coordinating ser+ice resources to ensurea+aila4ilit/ of +eicles (aterials e5ui%(ent and %ersonnel.

    "OMI"A$ D#A!IO" 20 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. Co-ordinate +eicle and %ersonnel resources

    $O2. $iaise &it a(4ulance co((unications %ersonnel

    $O3. $iaise &it oter related organi?ations and e(ergenc/ ser+ices

    CBC (ergenc/ Medical Ser+ices "C II - 7, -

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    LO34 COORDINATE VE7ICLE AND PERSONNEL SERVICES

    ASSSSM"! CI!IA

    1. esource allocation is underta'en in accordance &itlocal a(4ulance standard o%erating %rocedure.

    2. no&n factors tat (a/ i(%act on ser+ice de(and are(onitored at all ti(es.

    3. A(4ulance ser+ice resources locations and co((it(entsare 'no&n at all ti(es.

    CO"!"!S

    $ocal a(4ulance standard o%erating %rocedure

    A(4ulance ser+ice resources locations

    eogra%ical areas

    Co((unication s'ills

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO54 LIAISE 1IT7 OT7ER RELATED ORGANI8ATIONS AND EMERGENCYSERVICES

    ASSSSM"! CI!IA

    1. !e need for in+ol+e(ent of oter ser+ice is identified in ati(el/ (anner.

    2. Oter ser+ice in+ol+e(ent is deter(ined in line &it tecase need.

    3. Oter ser+ice is contacted ade5uatel/ 4riefed anda%%ro%riate assistance re5uested.

    CO"!"!S

    $ocal a(4ulance standard o%erating %rocedure

    A(4ulance ser+ice resources locations

    eogra%ical areas

    Co((unication s'ills

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 DELIVER BASIC AMBULANCE COMMUNICATIONSILLS

    MOD#$ !I!$ DELIVERING BASIC AMBULANCE COMMUNICATIONSILLS

    MOD#$ DSCIP!O !is (odule co+ers te s'ills re5uired to e6ercise effecti+eco((unication s'ills &itin te field of a(4ulance ser+ices.

    "OMI"A$ D#A!IO" 0 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. 6ercise effecti+e co((unication tecni5ues

    $O2. Con+e/ and recei+e infor(ation using a+aila4le (odes of co((unication

    $O3. ollo& routine instructions

    $O. Co((unicate &it %atients

    $O,. Co(%lete re%orts as re5uired

    $O. Present a %ositi+e i(age of te ser+ice to te %u4lic

    CBC (ergenc/ Medical Ser+ices "C II - 7) -

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    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - 81 -

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    LO24 CONVEY AND RECEIVE INFORMATION USING AVAILABLE MODES OFCOMMUNICATION

    ASSSSM"! CI!IA

    1. Co((unication codes and e5ui%(ent are used correctl/.2. Infor(ation recei+ed is ac'no&ledged andor clarified

    using acti+e listening.

    CO"!"!S

    Co((unication s'ills

    no&ledge in use of co((unication e5ui%(ent

    ele+ant guidelines and %rocedures

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    adio

    !ele%one

    Co(%uter

    a6

    Mo4ile %one

    Mo4ile data

    ter(inal

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO54 FOLLO1 ROUTINE INSTRUCTIONS

    ASSSSM"! CI!IA

    1. *or'%lace instructions are inter%reted correctl/ and carried out &itinagreed ti(e fra(es.

    2. Clarification of &or' instructions is sougt &en re5uired to ensureunderstanding.

    3. Difficulties in carr/ing out instructions are referred to su%er+isor ora%%ro%riate %erson to ensure re5uired &or' outco(es.

    CO"!"!S

    Co((unication s'ills

    no&ledge of co((unication e5ui%(ent and function.

    eferral %rocess of organi?ation

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    adio

    !ele%one

    Co(%uter

    a6

    Mo4ile %one

    Mo4ile data

    ter(inal

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    - 8 - CBC (ergenc/ Medical Ser+ices "C II

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    LO.4 COMMUNICATE 1IT7 PATIENTS

    ASSSSM"! CI!IA

    1. a%%ort is esta4lised troug o%en sensiti+e and confident (anner.2. Patient ;or agent of %atient= is infor(ed a4out %atient care %rocedures in a

    (anner and at a ti(e consistent &it te o+erall needs of te %atient andsituation as a &ole.

    3. Infor(ation is o4tained fro( %atient or oter so&ing te fir(nesssensiti+it/ and res%ect for confidentialit/ de(anded 4/ te situation.

    . Interactions is recogni?ed and res%ected in religious social and culturaldifferences 4et&een indi+iduals tat (a/ re5uire s%ecial co((unication s'ills or%atient care %rocedures.

    CO"!"!S

    Co((unication s'ills

    Inter%ersonal s'ills ele+ant guidelines and %rocedures

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    adio

    !ele%one

    Co(%uter a6

    Mo4ile %one

    Mo4ile data

    ter(inal O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO;4 COMPLETE REPORTS AS REUIRED

    ASSSSM"! CI!IA

    1. e%orts are co(%leted as re5uired to te standard e6%ected in te &or'%lace.2. e%orts are co(%leted correctl/ &itin identified ti(e fra(es.3. Clear and accurate re%orts are %re%ared on ti(e as re5uired.

    CO"!"!S

    Organi?ation re%orting SOP

    Organi?ation ierarc/

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent adio

    !ele%one

    Co(%uter

    a6

    Mo4ile %one

    Mo4ile data

    ter(inal

    O+eread

    %ro>ector

    Materials *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO64 PRESENT A POSITIVE IMAGE OF T7E SERVICE TO T7E PUBLIC

    ASSSSM"! CI!IA

    1. Co((unication &it te %u4lic is conducted in a courteous (anner andres%ecting %ri+ac/.

    2. Standards of %ersonal %resentation are a%%ro%riate to te organi?ation.

    CO"!"!S

    Co((unication s'ills

    Inter%ersonal s'ills

    CO"DI!IO"S

    !e students trainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent adio

    !ele%one

    Co(%uter

    a6

    Mo4ile %one

    Mo4ile data

    ter(inal

    O+eread

    %ro>ector

    Materials *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO34 OVERSEE COMMUNICATION

    ASSSSM"! CI!IA

    1. Co((unication tecni5ues and %rocedures are su%er+ised to ensure te/ areconsistent &it i(%le(enting rules and regulations la&s ordinances ser+ice%olicies and %rocedures.

    2. Co((unication &it control center is su%er+ised to ensure tat it is esta4lisedand (aintained.

    3. "otification of recei+ing facilit/ is su%er+ised to ensure tat local %olicies and%rocedures are adered to.

    CO"!"!S

    $a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles

    Patient care and restraint during trans%ortation

    Metods of loading and unloading %atients in life-treatening conditions e(o+al of %atients fro( te scene of te incident

    #se of co((unications e5ui%(ent and s/ste(s

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO24 OVERSEE VE7ICLE AND EUIPMENT PREPARATION INCLUDING CLEANING>AND C7ECING

    ASSSSM"! CI!IA

    1. eicle and e5ui%(ent is (aintained in a clean and ser+icea4lecondition according to legal industrial re5uire(ents and ser+ice %olic/ and%rocedures.

    2. eicle o%erating stoc' is (aintained to acce%ta4le (ini(u( and(a6i(u( le+els.

    CO"!"!S

    $a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles

    Patient care and restraint during trans%ortation

    Metods of loading and unloading %atients in life-treatening conditions

    e(o+al of %atients fro( te scene of te incident

    #se of co((unications e5ui%(ent and s/ste(s

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread%ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    - )2 - CBC (ergenc/ Medical Ser+ices "C II

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    LO.4 OVERSEE SCENE MANAGEMENT

    ASSSSM"! CI!IA

    1. Safet/ of scene is ensured in accordance &it legal industrial and ser+iceguidelines.

    2. Control of a?ards is ensured in accordance &it re5uire(ents to %rotect&elfare of %atients and %ersonnel.

    3. A%%lication of resources is in accordance &it re5uire(ents of te sceneser+ice %olicies and %rocedures and rele+ant legal and industrial re5uire(ents.

    . nsure co((unication &it allied ser+ices contri4utes to safet/ and &ell4eing of %atients and a(4ulance %ersonnel.

    CO"!"!S

    $a&s and ser+ice %olicies and %rocedures on ser+icea4ilit/ of +eicles

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles

    Patient care and restraint during trans%ortation Metods of loading and unloading %atients in life-treatening conditions

    e(o+al of %atients fro( te scene of te incident

    #se of co((unications e5ui%(ent and s/ste(s

    CO"DI!IO"

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO34 ASSESS T7E ENVIRONMENT TO IDENTIFY REAL AND POTENTIAL 7A8ARDS

    ASSSSM"! CI!IA

    1. Infor(ation is gatered to allo& accurate assess(ent of situation orincident.

    2.

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    LO54 CONTROL 7A8ARDS

    ASSSSM"! CI!IA

    1. 6isting and %otential a?ards to te safet/ and &elfare of %atients andoters are negated.

    2. Personal %rotecti+e cloting and e5ui%(ent is &orn used as necessar/.3. Infection control %rocedures are i(%le(ented &en necessar/.. esisti+e andor co(4ati+e %atients are (anaged a%%ro%riatel/.,. Securit/ of te scene for a(4ulance %ersonnel is ensured 4/ te A(4ulance

    Co((and in consultation &it Incident Control.. esources are utili?ed a%%ro%riatel/ and as needed.

    CO"!"!S

    Infection control %rocedure uni+ersal %recautions

    MS standard o%erating %rocedure

    no&ledge of a?ards %otential a?ards and effect no&ledge of co((and control and coordination res%onsi4ilities.

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread%ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO.4 COMMUNICATE 1IT7 MEDICAL AND OT7ER EMERGENCY AND ALLIEDSERVICES TO ENSURE SAFETY AT SCENE

    ASSSSM"! CI!IA

    1. !e need for liaison &it (edical and oter e(ergenc/ and allied ser+ices isidentified according to situation and local a(4ulance standard o%erating%rocedure.

    2. $iaison &it (edical and oter e(ergenc/ and allied ser+ices is carried outin accordance &it local a(4ulance standard o%erating %rocedure.

    CO"!"!S

    $ocal a(4ulance SOP

    Allied ser+ices %rocedure

    "ational %olicies and %rocedures

    Co((unication s'ills

    Inter%ersonal s'ills

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO;4 MONITOR T7E ENVIRONMENT

    ASSSSM"! CI!IA

    1. !e en+iron(ent is (onitored to identif/ canges tat (a/ co(%ro(isesafet/ or +icti( %atient care.

    2. n+iron(ental canges re5uiring furter control are 5uic'l/ recogni?ed andco((unicated to a%%ro%riate agencies.

    CO"!"!S

    Infection control

    MS standard o%erating %rocedure

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    LO24 ENSURE SAFETY AT T7E SCENE

    ASSSSM"! CI!IA

    1. A(4ulance +eicle is %ositioned to %rotect self %artner and %atient;s=.2. Personal %rotecti+e cloting and e5ui%(ent is &orn as re5uired.3. Securit/ of te scene for a(4ulance %ersonnel is ensured 4/ A(4ulance

    Co((and in consultation &it te e+ent (anage(ent securit/ %ro+ider..

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    - 10 - CBC (ergenc/ Medical Ser+ices "C II

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    LO34 ATTEND NON=EMERGENCY SCENE

    ASSSSM"! CI!IA

    1. A(4ulance +eicle is %ositioned to facilitate access and de%arture &ile'ee%ing safe all %ersonnel and te +eicle.

    2.

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    CBC (ergenc/ Medical Ser+ices "C II - 107 -

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    LO24 TAE APPROPRIATE MEASURES TO ENSURE SAFETY AT T7E SCENE

    ASSSSM"! CI!IA

    1. A(4ulance +eicle is %ositioned to %rotect self %artner and %atient;s=.2. Personal %rotecti+e cloting is &orn in accordance &it o%erating

    %rocedures.3. A(4ulance resources are utili?ed and i(%ro+ised to secure te scene.. A%%ro%riate roles are underta'en as %rescri4ed 4/ Acts regulations ser+ice

    %olic/ and %rocedure.,. is' is (ini(i?ed 4/ enlisting a?ard reduction agents to ena4le %ro+ision of

    treat(ent in a?ard-free ;or a?ard-reduced= en+iron(ent.. Action is in accordance &it standard local a(4ulance o%eration %rocedure.

    CO"!"!S

    Allied ser+ice %rocedures

    #se of co((unications e5ui%(ent and s/ste(s

    ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 DELIVER PRE=7OSPTIAL PATIENT CARE

    MOD#$ !I!$ DELIVERING PRE=7OSPITAL PATIENT CARE

    MOD#$ DSCIP!O !is (odule co+ers assessing 4asic %atient needs %lanningte %rocedures to 4e i(%le(ented i(%le(enting%rocedures and (onitoring te state of te %atient at tele+el of 4asic care.

    "OMI"A$ D#A!IO" 100 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. Ma'e initial %atient assess(ent

    $O2. Plan %atient care

    $O3. I(%le(ent %atient care %rocedures

    $O. Monitor 4asic %atient care and (odif/ as re5uired

    $O,. Ma'e %ro%er endorse(ent of %atient re5uiring 4asic care

    CBC (ergenc/ Medical Ser+ices "C II - 10) -

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    LO34 MAE INITIAL PATIENT ASSESSMENT

    ASSSSM"! CI!IA1. Pre-%lanning is conducted 4efore arri+al at scene 4ased on infor(ation

    co((unicated in re5uest for ser+ice.2. Scene sur+e/ is conducted according to local a(4ulance standard o%erating

    %rocedure.3. Pri(ar/ sur+e/ is conducted according to local a(4ulance standard

    o%erating %rocedure.. ital signs are cec'ed and (onitored in accordance &it local a(4ulance

    standard o%erating %rocedure.,. ur/ are

    identified as a 4asis for %rioriti?ing treat(ent.8. Patient@s (edical istor/ is o4tained to ensure a%%ro%riate treat(ent is

    selected.). Deter(ine %atient@s %otential or actual ti(e criticalit/ +ersus trans%ortcriticalit/.

    10. !rans%ort re5uire(ents and a%%ro%riate destination are assessedconsidering %atient@s condition and te t/%e of resources needed to ensure tatre5uire(ents of urgenc/ and %atient care are (et.

    CO"!"!S

    Basic %/siolog/ and anato(/

    Procedures and e5ui%(ent used for Basic $ife Su%%ort.

    ecei+ing facilit/ re5uire(ents

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills

    Clinical %ro4le( sol+ing %rocess on 4asic %atient care

    Collection and docu(entation of rele+ant infor(ation

    CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent

    A(4ulance on

    site

    !

    $CD

    O+eread

    %ro>ector

    Materials

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    O4ser+ation

    De(onstration

    !ird %art/ re%ort

    CBC (ergenc/ Medical Ser+ices "C II - 111 -

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    LO54 IMPLEMENT PATIENT CARE PROCEDURES

    ASSSSM"! CI!IA

    1. All %atient care %rocedures and drug tera%ies are co((enced as %atient@s%resent condition deter(ines &it reference to local clinical guidelines and%ar(acological re5uire(ents.

    2. *ere te situation or %atient@s condition re5uires treat(ent tat is outsidete sco%e or autorit/ to %ractice of te attending officer te need for assistanceis recogni?ed and sougt i((ediatel/.

    3. A(4ulance e5ui%(ent utili?ed in %atient (anage(ent is correctl/ o%eratedaccording to (anufacturer su%%lier@s instructions and local clinical guidelines.

    . Patient care tecni5ues are i(%le(ented in accordance &it infectioncontrol %rocedures and tecni5ues.

    ,. Safe lifting and %atient andling tecni5ues are used in accordance &itO

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    LO.4 MONITOR BASIC PATIENT CARE AND MODIFY AS REUIRED

    ASSSSM"! CI!IA

    1. Patient and iser %resent conditions are re-assessed at a%%ro%riateinter+als and treat(ent (odified as re5uired according to local a(4ulancestandard o%erating %rocedure.

    2. Drug tera%/ is (onitored noting effecti+eness of treat(ent regi(eaccording to %atient@s condition.

    3. "eed for ad+anced le+el of inter+ention and action is identified and initiated.

    CO"!"!S

    Basic %/siolog/ and anato(/

    Procedures and e5ui%(ent used for Basic $ife Su%%ort.

    ecei+ing facilit/ re5uire(ents

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills

    Clinical %ro4le( sol+ing %rocess on 4asic %atient care

    Collection and docu(entation of rele+ant infor(ation

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance onsite

    !

    $CD

    O+eread

    %ro>ector

    Materials

    *ite 4lac'4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 DELIVER INTENSIVE PRE=7OSPITAL PATIENT CARE

    MOD#$ !I!$ DELIVERING INTENSIVE PRE=7OSPITAL PATIENT CARE

    MOD#$ DSCIP!O !is (odule co+ers deli+ering intensi+e %re-os%ital %atientcare at a s%eciali?ed le+el 4/ assessing s%ecial needs of a%atient %lanning and ad(inistering %rocedures and(onitoring te state of te %atient.

    "OMI"A$ D#A!IO" 100 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineesstudents (ust 4e a4le to

    $O1. Assess need for s%eciali?ed inter+ention

    $O2. Anal/?e infor(ation fro( clinical assess(ent to (a'e a >udg(ent a4out s%eciali?ed%re-os%ital %atient care

    $O3. Plan s%eciali?ed %re-os%ital %atient care

    $O. I(%le(ent %rocedures for s%eciali?ed %re-os%ital %atient care

    $O,. Monitor s%eciali?ed %re-os%ital %atient care and (odif/ as re5uired

    $O. ndorse %atient re5uiring s%eciali?ed care

    CBC (ergenc/ Medical Ser+ices "C II - 117 -

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    LO34 ASSESS NEED FOR SPECIALI8ED INTERVENTION

    ASSSSM"! CI!IA

    1. Patient is assessed on te 4asis of a ig le+el of clinical 'no&ledge and aig le+el of conte(%orar/ clinical e+idence 4ased %ractice.

    2. Patient need for s%eciali?ed inter+ention is assessed 4ased on ade(onstra4le and clearl/ tougt out series of %ro4le( sol+ing ste%s or lin'ages.

    3. Patient assess(ent %rocess is anal/?ed and e6%lained &en su4>ect toclinical audit.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/

    S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care

    Pato%/siolog/ of disease %rocesses

    Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols

    Patient %s/colog/ related to trau(a

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    S%inal

    i((o4ili?ationde+ice

    $ifting

    e5ui%(ent *eelcair

    Porta4le

    suction (acine

    "e4uli?er

    esusci-Ann

    Defi4rillation

    unit

    esuscitator

    Mo4ile %one

    !&o &a/ radio

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    %ro>ector Pa%er and %en

    Mar'er

    raser

    Air&a/

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    M!o4 %ractice

    ASSSSM"! M!

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    LO24 ANALY8E INFORMATION FROM CLINICAL ASSESSMENT TO MAE AUDGMENT ABOUT SPECIALI8ED PRE 7OSPITAL PATIENT CARE

    ASSSSM"! CI!IA

    1. S/ste(atic e+aluation of %atient assess(ent is used to inter%ret and (a'e>udg(ents regarding s%eciali?ed %atient care re5uire(ents.

    2. udged in line &it e+idence-4ased%ractice and local clinical %ractice guidelines.

    3. !e >udg(ent &ic for(s te 4asis on &ic s%eciali?ed treat(ent is%lanned can 4e reasona4l/ >ustified in ter(s of infor(ation a+aila4le at te ti(e.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/

    S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care

    Pato%/siolog/ of disease %rocesses Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols

    Patient %s/colog/ related to trau(a

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent

    A(4ulance on

    site

    S%inal

    i((o4ili?ationde+ice

    $iftinge5ui%(ent

    *eelcair

    Porta4le

    suction (acine

    "e4uli?er

    esusci-Ann

    Defi4rillation

    unit

    esuscitator

    Mo4ile Pone

    !&o &a/ radio

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    LO54 PLAN SPECIALI8ED PRE 7OSPITAL PATIENT CARE

    ASSSSM"! CI!IA

    1. Priorities of care are esta4lised 4ased on assess(ent of te total sceneand dra&ing on s%eciali?ed 'no&ledge and e6%erience.

    2. Mecanis(s of in>ur/ and %otential for %atient deterioration are recogni?edand inter%reted in con>unction &it a 4road range of factors inerent in %atient@scondition en+iron(ent and %otential i(%act of %rocedures or (o+e(ent.

    3. Contingenc/ %lans are de+elo%ed 4ased on (ecanis(s of in>ur/ and%otential for %atient deterioration.

    . Patient (anage(ent %lan is esta4lised 4ased on anal/sis of te sceneand te %atient and dra&ing on ig le+el clinical 'no&ledge.

    ,. Patient@s %otential or actual ti(e criticalit/ +ersus trans%ort criticalit/ isdeter(ined.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/

    S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care

    Pato%/siolog/ of disease %rocesses

    Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols

    Patient %s/colog/ related to trau(a

    Oral co((unication s'ills *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent !ools Materials

    A(4ulance onsite

    S%inal

    i((o4ili?ationde+ice

    $ifting

    e5ui%(ent

    *eelcair

    Porta4le

    suction (acine

    "e4uli?er

    esusci-Ann

    Defi4rillation

    Blood %ressurea%%aratus

    Stetosco%e

    O6/gen

    c/linder and gauge

    O6/gen (as's

    Stra% slings

    and s%lints

    Crutces

    &al'er

    Pressure4andage

    !er(o(eter

    irst aid 'it Soft 4ag

    /e &as

    !er(al

    4lan'et

    ace (as's

    u44er glo+es

    Bandages

    Dressing set

    Cer+ical collar

    Sar%s

    dis%osa4le

    $og4oo'

    - 12 - CBC (ergenc/ Medical Ser+ices "C II

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    LO.4 IMPLEMENT PROCEDURES FOR SPECIALI8ED PRE 7OSPITAL PATIENTCARE

    ASSSSM"! CI!IA

    1. All %atient care %rocedures and drug tera%ies are co((enced as%atient@s %resent condition deter(ines &it reference to local clinical guidelinesand %ar(acological re5uire(ents.

    2. All actions are in accordance &it local a(4ulance standard o%erating%rocedure and clinical guidelines.

    3. Designated (edical autorities are consulted and colla4orated asre5uired.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/

    S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care Pato%/siolog/ of disease %rocesses

    Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols

    Patient %s/colog/ related to trau(a

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing5ui%(ent

    A(4ulance on

    site

    S%inal

    i((o4ili?ationde+ice

    $iftinge5ui%(ent

    *eelcair

    Porta4le

    suction (acine

    "e4uli?er

    esusci-Ann

    Defi4rillation

    unit

    esuscitator

    Mo4ile Pone

    !&o &a/ radio

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    O+eread

    %ro>ector

    4oard

    Pa%er and %en

    Mar'er

    raser

    Air&a/

    CBC (ergenc/ Medical Ser+ices "C II - 127 -

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    LO;4 MONITOR SPECIALI8ED PRE 7OSPITAL PATIENT CARE AND MODIFY ASREUIRED

    ASSSSM"! CI!IA

    1. All as%ects of %atient@s condition including +ital signs are (onitored ata%%ro%riate inter+als to esta4lis trends in ter(s of s%eciali?ed %roceduresinter+entions or 'no&ledge.

    2. Potential effects on %atient@s condition of %rocedures i(%le(ented areassessed.

    3. Drug tera%/ is (onitored noting effecti+eness of treat(ent regi(e anda(ended according to %atient@s condition.

    . Canges in %atient@s condition are recogni?ed and (anage(ent isada%ted according to te sco%e or autorit/ to %ractice of te attending officer teneed for assistance is recogni?ed and sougt i((ediatel/.

    ,. !reat(ent is (aintained andor (odified according to %atient need asdeter(ined 4/ te %re-assess(ent %rocess.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/

    S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care

    Pato%/siolog/ of disease %rocesses

    Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols Patient %s/colog/ related to trau(a

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent !ools Materials

    A(4ulance on

    site

    S%inal

    i((o4ili?ationde+ice

    $ifting

    e5ui%(ent

    *eelcair

    Porta4lesuction (acine

    "e4uli?er

    esusci-Ann

    Blood %ressure

    a%%aratus

    Stetosco%e

    O6/gen

    c/linder and gauge

    O6/gen (as's

    Stra% slings

    and s%lints

    Crutces

    &al'er

    Pressure

    4andage

    irst aid 'it

    Soft 4ag

    /e &as

    !er(al

    4lan'et

    ace (as's

    u44er glo+es

    Bandages

    Dressing set Cer+ical collar

    Sar%s

    CBC (ergenc/ Medical Ser+ices "C II - 12) -

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    5ui%(ent !ools Materials

    Defi4rillation

    unit

    esuscitator

    Mo4ile Pone

    !&o &a/ radio

    ector

    !er(o(eter dis%osa4le

    $og4oo'

    Inde6 card

    Bond %a%er

    Cli% 4oard

    *ite 4lac'4oard

    Pa%er and %en

    Mar'er

    raser

    Air&a/

    M!o4 %ractice

    ASSSSM"! M!

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    LO64 ENDORSE PATIENT CARE REUIRING SPECIALI8ED CARE

    ASSSSM"! CI!IA

    1. ele+ant %atient details are docu(ented according to local a(4ulancestandard o%erating %rocedure.

    2. Patient confidentialit/ is (aintained at all ti(es.3. Docu(entation for endorse(ent %rocedures con+e/ed all necessar/

    infor(ation.. Infor(ation is con+e/ed a%%ro%riatel/ to tose indi+iduals in+ol+ed in

    ongoing %atient care to facilitate understanding and o%ti(i?e continuing %atientcare.

    ,. Patient care is (aintained until res%onsi4ilit/ for %atient care is ta'en o+er4/ staff of te recei+ing agenc/.

    CO"!"!S

    Pri(ar/ +ital signs and secondar/ sur+e/ S%eciali?ed %atient care in te field of e(ergenc/ %re os%ital care

    Standard %atient care

    Pato%/siolog/ of disease %rocesses

    Procedures and e5ui%(ent s%eciali?ed %atient care

    Anato(/ and %/siolog/ including ad+anced electro-%/siolog/

    Par(acolog/ to su%%ort a%%ro+ed %rotocols

    P/siolog/ to su%%ort a%%ro+ed %rotocols

    Patient %s/colog/ related to trau(a

    Oral co((unication s'ills

    *ritten co((unication s'ills

    Inter%ersonal s'ills re5uired include &or'ing

    Clinical %ro4le( sol+ing %rocess

    CO"DI!IO"S!e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent !ools Materials

    A(4ulance on

    site

    S%inal

    i((o4ili?ationde+ice

    $ifting

    e5ui%(ent

    *eelcair

    Porta4le

    suction (acine

    "e4uli?er

    esusci-Ann

    Defi4rillationunit

    esuscitator

    Mo4ile Pone

    Blood %ressure

    a%%aratus

    Stetosco%e

    O6/gen

    c/linder and gauge

    O6/gen (as's

    Stra% slings

    and s%lints

    Crutces

    &al'er

    Pressure

    4andage

    !er(o(eter

    irst aid 'it

    Soft 4ag

    /e &as !er(al

    4lan'et

    ace (as's

    u44er glo+es

    Bandages

    Dressing set

    Cer+ical collar

    Sar%s

    dis%osa4le

    $og4oo' Inde6 card

    Bond %a%er

    CBC (ergenc/ Medical Ser+ices "C II - 131 -

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    LO34 MAINTAIN OPERATIONS TO MEET UALITY STANDARDS

    ASSSSM"! CI!IA

    1. Su%%lies necessar/ for o%erations are a+aila4le and (eet ser+icere5uire(ents.

    2. O%erations &itin te area of res%onsi4ilit/ (eet ser+ice deli+er/

    s%ecifications.3. Infor(ation and ad+ice gi+en to staff (e(4ers of te %u4lic and related

    organi?ations are accurate in line &it ser+ice %olic/ and &itin te (anager@sarea of res%onsi4ilit/.

    . O%erational infor(ation is co((unicated to te a%%ro%riate %eo%le in a(anner at a le+el and at a %ace to %ro(ote understanding.

    ,. S/ste(s to (onitor 5ualit/ ti(e and cost s%ecifications for ser+ice%ro+ided are full/ and correctl/ i(%le(ented and (aintained.

    . actors &ic (a/ disru%t o%erations are recogni?ed and a%%ro%riateaction ta'en to (ini(i?e teir effects.

    7. Co(%lete and accurate records of o%erations in te (anager@s area of

    res%onsi4ilit/ are (aintained in accordance &it ser+ice %olicies and %rocedures.8. eco((endations for i(%ro+ing efficienc/ of o%erations and 5ualit/ of

    ser+ice are %ro(%tl/ co((unicated to te a%%ro%riate %eo%le.). O%erations are in accordance &it local standard o%erating %rocedure.

    CO"!"!S

    #se of co((unications e5ui%(ent and s/ste(s

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles

    Patient care

    Metods of loading and unloading %atients

    Safe dri+ing

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site O+eread

    %ro>ector

    *ite4lac'

    4oard Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    O4ser+ation

    De(onstration

    !ird %art/ re%ort

    - 13 - CBC (ergenc/ Medical Ser+ices "C II

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    LO54 MONITOR AND CONTROL T7E USE OF RESOURCES

    ASSSSM"! CI!IA

    1. 6%enditure is &itin agreed 4udgets does not co(%ro(ise future s%endingre5uire(ents and confor(s to ser+ice %rocedures.

    2. !e contri4ution eac tea( (e(4er can (a'e to control of resources isco((unicated effecti+el/.

    3. ecords of e6%enditure are co(%lete accurate and legi4le.. Pro(%t correcti+e action is ta'en in res%onse to actual or %otential significant

    de+iations fro( %lans.,. e5uests for e6%enditure outside te officer(anager@s res%onsi4ilit/ are

    %ro(%tl/ referred to te a%%ro%riate %ersons.

    CO"!"!S

    #se of co((unications e5ui%(ent and s/ste(s

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles Patient care

    Metods of loading and unloading %atients

    Safe Dri+ing

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site

    O+eread

    %ro>ector

    *ite4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    #"I! O COMP!"C9 TRANSPORT EMERGENCY PATIENT

    MOD#$ !I!$ TRANSPORTING EMERGENCY PATIENT

    MOD#$ DSCIP!O !is (odule co+ers trans%ortation of %atient and a%%ro%riate%ersonnel under e(ergenc/ circu(stances.

    "OMI"A$ D#A!IO" 0 ours

    :#A$IICA!IO" $$ "C II

    S#MMA9 O $A"I" O#!COMS

    #%on co(%letion of tis (odule te traineestudent (ust 4e a4le to

    $O1. Con+e/ and recei+e infor(ation relating to e(ergenc/ trans%ort

    $O2. !rans%ort %atient under e(ergenc/ conditions

    $O3. $oad unload and secure %atient and e5ui%(ent for e(ergenc/ trans%ort

    - 138 - CBC (ergenc/ Medical Ser+ices "C II

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    LO34 CONVEY AND RECEIVE INFORMATION RELATING TO EMERGENCYTRANSPORT

    ASSSSM"! CI!IA

    1. Co((unication &it control center is esta4lised and (aintainedaccording to local a(4ulance standard o%eration %rocedures.

    2. A%%ro%riate recei+ing facilit/ is notified according to local a(4ulancestandard o%eration %rocedure.

    CO"!"!S

    #se of co((unications e5ui%(ent and s/ste(s

    oad rules and la&s a%%l/ing to e(ergenc/ +eicles

    Patient care

    Metods of loading and unloading %atients

    egulations and %rocedures in andling lifting of %atients

    Safe Dri+ing &en trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance onsite

    O+eread

    %ro>ector

    *ite 4lac'4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO24 TRANSPORT PATIENT UNDER EMERGENCY CONDITIONS

    ASSSSM"! CI!IA

    1. eicle is dri+en in a (anner tat a+oid e6acer4ation of %atient@scondition

    2.

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    CBC (ergenc/ Medical Ser+ices "C II - 11 -

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    CBC (ergenc/ Medical Ser+ices "C II - 13 -

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    LO34 PREPARE AND C7EC VE7ICLE AND EUIPMENT

    ASSSSM"! CI!IA

    1. eicle and e5ui%(ent is cec'ed s/ste(aticall/ and co(%reensi+el/ 4asedon a local +eicle cec'list or in+entor/.

    2. eicle cec's are conducted on a regular 4asis according to Ser+ice%rocedures to ensure ser+icea4ilit/ of +eicle and e5ui%(ent.

    3. eicle cec's ensure interior and e6terior cleanliness of te +eicle inaccordance &it ser+ice %olicies and %rocedures %ertaining to te (ini(i?ation ofinfection ris' to a(4ulance %ersonnel and %atients.

    . eicle o%erating stoc' is (aintained to acce%ta4le (ini(u( and (a6i(u(le+els.

    ,. eicle and e5ui%(ent is (aintained according to local %olic/ and %rocedures.

    CO"!"!S

    Dri+er@s license local and national re5uire(ents #se of +eicle

    Care of %atient

    Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's

    #se of co((unication e5ui%(ent and s/ste(s

    Safe Dri+ing - trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site

    O+eread

    %ro>ector

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    - 1 - CBC (ergenc/ Medical Ser+ices "C II

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    LO54 CONVEY AND RECEIVE INFORMATION T7ROUG7 USE OF NECESSARYMODES OF COMMUNICATION

    ASSSSM"! CI!IA

    1. Co((unication tecni5ues and %rocedures are consistent &it acts regulationsand in accordance &it local standard o%erating %rocedure.

    2. Co((unication &it control centre is esta4lised in accordance &it localstandard o%erating %rocedure.

    3. A%%ro%riate recei+ing facilit/ is notified in accordance &it local standardo%erating %rocedure.

    CO"!"!S

    Dri+er@s license local and national re5uire(ents

    #se of +eicle

    Care of %atient

    Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's #se of co((unication e5ui%(ent and s/ste(s

    Safe Dri+ing - trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site

    O+eread

    %ro>ector

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO.4 LOAD> UNLOAD AND SECURE NON=EMERGENCY PATIENT AND OT7ERSPECIFIC PERSONNEL FOR TRANSPORT

    ASSSSM"! CI!IA

    1. $oading unloading is conducted s(ootl/ consistent &it safe &or'%ractices Ser+ice %olic/ and %rocedures in accordance &it te national code.

    2. A%%ro%riate su%%ort assistance is gi+en to %atient during loadingunloading

    3. A%%ro%riate %ersonnel are trans%orted to acco(%an/ te %atient &eresuc a need as 4een identified and tere is a ca%acit/ to do so in accordance&it local standard o%erating %rocedure.

    . 5ui%(ent and 4elongs are secured.

    CO"!"!S

    Dri+er@s license local and national re5uire(ents

    #se of +eicle Care of %atient

    Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's

    #se of co((unication e5ui%(ent and s/ste(s

    Safe Dri+ing - trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site

    O+eread

    %ro>ector

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO;4 DRIVE VE7ICLE

    ASSSSM"! CI!IA

    1. eicle is dri+en in a lo& ris' (anner and according to legal re5uire(ents.2. A%%ro%riate route is cosen according to distance ti(e constraints tra+el and

    terrain.3. Co((unication is esta4lised 4et&een dri+er and %atient or %atient care officer

    to ensure effecti+e %atient care during trans%ort.. Ma% is consulted accuratel/ &en necessar/.

    CO"!"!S

    Dri+er@s license local and national re5uire(ents

    #se of +eicle

    Care of %atient

    Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's

    #se of co((unication e5ui%(ent and s/ste(s

    Safe Dri+ing - trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials A(4ulance on

    site

    O+eread

    %ro>ector

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO64 TRANSPORT PATIENTS RELATIVES AND OT7ER SPECIFIC PERSONNEL

    ASSSSM"! CI!IO"

    1. Personnel are trans%orted to acco(%an/ te %atients &eresuc a need as 4een identified and tere is a ca%acit/ to do so in accordance&it local standard o%erating %rocedure.

    CO"!"!S

    Dri+er@s license local and national re5uire(ents

    #se of +eicle

    Care of %atient

    Ser+ice %olic/ and %rocedures related to e5ui%(ent and +eicle cec's

    #se of co((unication e5ui%(ent and s/ste(s

    Safe dri+ing - trans%orting %atients

    Oral co((unication

    *ritten co((unication

    Pro4le( sol+ing

    CO"DI!IO"S

    !e studentstrainees (ust 4e %ro+ided &it te follo&ing

    5ui%(ent Materials

    A(4ulance on

    site

    O+eread%ro>ector

    *ite 4lac'

    4oard

    Pa%er and %en

    Mar'er

    raser

    M!o4 %ractice

    ASSSSM"! M!

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    LO34 PREPARE VE7ICLE FOR OPERATIONAL RESPONSE

    ASSSSM"! CI!IA

    1. !e +eicle is selected to (eet o%erational re5uire(ents and is suita4le to usein te terrain.

    2. Preli(inar/ cec' of te +eicle is co(%leted to ensure it is ser+icea4le.3. 5ui%(ent and accessories are cec'ed to ensure te/ are a+aila4le and

    ser+icea4le.. Ca4in drill and start u% cec's are co(%leted in accordance &it o%erational

    standards.,.