Improving Productivity with Custom F# Project Templates and NuGet Packages
UEFT SafeGuard Brochure July2020 ok€¦ · Creation of custom report templates A service to create...
2
Extended Warranty and Protection Plan for your IBIS ® TRAX™ Systems The moment your IBIS ® TRAX™ system is installed and operational, your experience with SafeGuard™ and our Global Customer Services team begins. You will note that SafeGuard insures your investment and helps your agency yield results in a sustainable manner—year after year. THE BENEFITS OF SAFEGUARD INCLUDE: Attentive customer support, no matter the day or the time. Rigorous maintenance of your system to ensure that it continues to perform at the optimal standard. Software upgrades providing the latest features, to ensure that your investment is time-resilient. Continuous education of users to maintain their skills at the highest level. Optional services THE FOLLOWING SERVICES ARE NOT PART OF SAFEGUARD AND CAN BE PURCHASED SEPARATELY. 13 Critical tasks workshop Tackling more than simple procedures or programs, The 13 Critical Tasks workshop approaches the from policy and prosecutorial to investigative and inventory. Supplementary training courses Creation of custom report templates A service to create custom report templates using the IBIS report application. Ad-hoc data transfers When two IBIS systems are not part of a common network (e.g., INTERPOL’s Ballistic Information Network - IBIN), Ultra Electronics Forensic Technology can facilitate the transfer of data for correlation. System expansion and hardware upgrades When the customer operation necessitates additional acquisition or analysis stations, greater correlation power, or more storage capacity than the initial system sizing. System relocation Moving the system or a component thereof to another locale. 5757 Cavendish Blvd., Suite 200, Côte St-Luc, QC H4W 2W8 Tel.: +1 514-489-4247 | Fax: +1 514-485-9336 | Gratuito: 1-888-984-4247 (US y Canada) ultra-forensictechnology.com © 2020 Ultra Electronics Forensic Technology Forensic Technology ultra.group MKT81-00008
Transcript of UEFT SafeGuard Brochure July2020 ok€¦ · Creation of custom report templates A service to create...
Extended Warranty and Protection Plan for your IBIS® TRAX™ Systems
The moment your IBIS® TRAX™ system is installed and operational, your experience with SafeGuard™ and our Global Customer Services team begins. You will note that SafeGuard insures your investment and helps your agency yield results in a sustainable manner—year after year.
THE BENEFITS OF SAFEGUARD INCLUDE:
Attentive customer support, no matter the day or the time.
Rigorous maintenance of your system to ensure that it continues to perform at the optimal standard.
Software upgrades providing the latest features, to ensure that your investment is time-resilient.
Continuous education of users to maintain their skills at the highest level.
Optional servicesTHE FOLLOWING SERVICES ARE NOT PART OF SAFEGUARD AND CAN BE PURCHASED SEPARATELY.
13 Critical tasks workshopTackling more than simple procedures or programs, The 13 Critical Tasks workshop approaches the
from policy and prosecutorial to investigative and inventory.
Supplementary training courses
Creation of custom report templatesA service to create custom report templates using the IBIS report application.
Ad-hoc data transfersWhen two IBIS systems are not part of a common network (e.g., INTERPOL’s Ballistic Information Network - IBIN), Ultra Electronics Forensic Technology can facilitate the transfer of data for correlation.
System expansion and hardware upgradesWhen the customer operation necessitates additional acquisition or analysis stations, greater correlation power, or more storage capacity than the initial system sizing.
System relocationMoving the system or a component thereof to another locale.
5757 Cavendish Blvd., Suite 200, Côte St-Luc, QC H4W 2W8Tel.: +1 514-489-4247 | Fax: +1 514-485-9336 | Gratuito: 1-888-984-4247 (US y Canada)
ultra-forensictechnology.com
© 2020 Ultra Electronics Forensic Technology
Forensic Technologyultra.groupMK
T81-
0000
8
Follow-the-sun support Our Support Center is always open
the week or time of the day.
one hour
Multilingual support
Toll-free and/or VoIP telephone lines
Expert technical supportOur multi-tiered technical support ensures that system incidents are
and promptly.
Remote diagnosis and resolution
the world
Proactive system careOur multi-pronged approach to
system uptime.
system components
Basic preventive maintenance provided during reactive maintenance calls
Regularly-scheduled preventive maintenance visits
Automated system monitoring and
Pre-authorized time slot for maintenance and software upgrades
Software upgradesYour IBIS® TRAX™ system will remain current with the latest software developments.
Software upgrades to deliver new features and functionalities
scientists
software enhancements and minor functions
Minor hardware upgrades to ensure that your software continues to run optimally
Automated software deployment to minimize system downtime
Customer careOur goal is to provide customers
standards in quality, security, and customer satisfaction.
Foster our relationship through proactive communications
Understand your work environment, processes, and constraints so we can help you optimize the usage of our products
Discuss customer support activities, upcoming product features, and other topics of interest
Review the annual status report and all your interactions with our
over the last 12 months
report templates
Continuous educationWe not only invest in the evolution
knowledge and skill level of system users.
Coaching sessions to help users master acquisition and analysis techniques, and make sure that users are up-to-date regarding new features
E-learning portal to provide access to the latest user documentation, online courses, and videos that demonstrate tips and techniques
Participation in our international
co-hosted with INTERPOL
Services Covered by SafeGuard
Service Level ObjectiveULTRA FORENSIC TECHNOLOGY STRIVES TO ACHIEVE EXCELLENCEIN DELIVERING CUSTOMER SERVICES.
Forensic Technology’s Global Customer Services Contact Information 1-866-984-4247 | +1 727 826 7236 +353 1 690 9199
Forensic Technologyultra.group
Our mission is to provide you with first-class services that exceed industry standards for quality, security, and customer satisfaction. To reach this goal, Ultra Forensic Technology has become ISO certified and has now embarked on an ITIL compliance program and the associated certification program. This translates into a service level objective of no less than 98 percent system availability based on a 24/7 operational availability calculated per quarter, to the minute.
