Udr overview-2014- bl no email

EQUIPMENTSOLUTIONSREDEFINED…PRESENTING UNIVERSAL DIGITAL RESOURCES

©2013 UDR | UDRCONVERSION.COM | PAGE 2

WHAT WE DO >>

UDR delivers customized service & equipment strategies that connect a wide range of service solutionsUDR ensures consistently high up-time, increased equipment reliability and an effective strategy to lower high cost OEM agreementsUDR provides expanded service options that incorporate in-house engineers, OEM service, pre-select third party service engineers which includes UDR engineers

DELIVERY


Capped Cost Service Maintenance Agreements cover full range of Medical Imaging Modalities and Specialty/General Biomedical EquipmentSourcing & Procurement of Pre-Owned Medical Imaging Systems (CT, MRI, Cath Labs, Radiographic and Ultrasound)Refurbishment of Imaging SystemsUpgrading of Analog Radiographic Systems to Digital

SERVICESWHAT WE DO >>


HOW WE WORK >>

“UDR helps customers enjoy dependable service while mitigating the high cost of services associated with imaging equipment.”

Healthcare organizations continue to be challenged with high cost service agreements and high cost equipment purchases. Imaging equipment is strategic to patient diagnosis and treatment but also carries a significant cost to maintain.

FOCUS


WE CREATE CUSTOM >>

SAVINGS >>UDR reduces contract costs while improving quality of service

SERVICE >>UDR ensures Administrators, Department Managers, and Supply Chain Organizations meet budgets and lower expenses

SYNERGIES >>UDR streamlines and connects a wide range of service solutions

SOLUTIONS


EXPECT TURNKEY >>

EXPERTISE

X-Ray

Cardiovascular Imaging

Urology

C-Arms

Ultrasound

MammographyComputedTomography

Vascular

Radiation

Oncology

Functional Imaging

PACS/Digital

ImagingMagnetic

Resonance Imaging

Bone Densitometry

We bring extensive Medical Imaging expertise and equipment knowhow to our customers covering a wide range of imaging modalities. In other words, we’ve got you covered!


COMMITMENT

Our Capped Cost Service Agreements…

Ensure that manufacturer’s standards are maintained without the premium costs associated with a manufacturer’s service agreement

Match current service coverage and include response times and up-time guarantees

Provide service from UDR engineers, Manufacturer’s Service and qualified Third Party Service

Deliver rapid response when corrective maintenance is required

Improve equipment utilization from our professional repairs

Eliminate service disruption and keep your focus on patient care

CAPPED COST SERVICE MAINTENANCE >> Maintenance activities contribute to meeting ACR and JCAHO accreditation


COMMITMENT

UDR establishes protocols for every Capped Cost device, featuring:

Choice of Service Providers - qualified Resident Service Technicians, Manufacturer’s Service or Respected Third Party Service to User Departments where previously only costly OEMs have been utilized for such devices

Corrective and Preventive Maintenance Coverage - including planning, scheduling, and tracking of PMs

Response Time Objectives - escalation plans, communication processes, as well as after-hours and on-call service protocols

Logistic Plans - for parts and important glassware

Bottom line, UDR draws from an extensive network of service solutionsto lower costs.

CAPPED COST SERVICE MAINTENANCE >> Best Practices for Improving Reliability and Reducing Downtime

due to Unplanned Equipment Failure

WE WILL MATCH ANY OEM’S UP-TIME GUARANTEE.PERIOD.


Call Center Support Real-Time Management Logistics Coordinate Schedules Financial Admin

UDR’S “REAL-TIME” CALL

MANAGEMENT MEANS SUPERIOR

BENEFITS FOR OUR CUSTOMERS. WE

UTILIZE OUR NATIONAL HELP CENTER

TO EXPEDITE SERVICE FOR OUR

CUSTOMERS.

OUR FIVE AREAS OF FOCUS:

SOLID SUPPORT“REAL-TIME” CALL MANAGEMENT MEANS >> NATIONAL

HELP CENTER


SAVINGSProvide Lower Cost ServicesDeliver Alternative PartsNegotiate RepairsEliminate Invoice Errors

“WINS”Vendors Quoted…….$31,425,809Facilities Paid…………$13,530,555Facilities Saved………$17,895,254% Savings………….…..56.9%

RESULTSUDR GUARANTEES >>

Transforming Maintenance Events into Customer “Wins”

Over 190,000 maintenance events managed!One call to request maintenanceCompletes all the leg work & paperworkServiced by vendors you select

NATIONAL HELP CENTER


EQUIPMENT REPAIR REQUIREDVENDOR

PRICECUSTOMER SAVINGS

SAVINGS ACTIONS TAKEN %SAVINGS

Cath Lab Needs digital detector replaced $249,000 $124,500

Review market replacement cost & negotiate

50%

MRI RF Amp replacement $125,459 $113,459 Alternative part supplier 90%

Angiographic System X-ray tube replacement $150,000 $105,000

Identified extended warranty that needed to apply

70%

Cysto Unit CCD camera replacement $73,181 $64,181 Purchase camera from camera mfr. 87%

CT XW 8000 workstation replacement $30,866 $27,326 Purchase computer from

computer OEM 88%

RadiographicTable frozen – Master assembly drive replacement

$14,166 $14,166Service history shows prior replacement – 8 days remaining on warranty

100%

RESULTSUDR GUARANTEES >> NATIONAL

HELP CENTER


Consistent, Dependable Equipment Performance and ReliabilityBenchmarks, measurements, accurate service records and management reports

Benefits: UDR sets benchmarks and standards to spotlight problemsUDR documents all maintenance costs/activities compared to benchmarks UDR evaluates, assesses and improves your maintenance practices and systems. UDR services improve reliability and equipment performance.

Bottom Line:

UDR helps customers effectively manage their medical equipment throughout the technology lifecycle.

PERFORMANCEWE ARE TALKING ABOUT >>


We know sourcing & acquisition of pre-owned equipment can free up some serious capital. That’s why UDR offers comprehensive consultation to every customer.

CONSULTATIONWE PROVIDE COMPREHENSIVE >>


Significant BenefitsUDR continues to provide the highest standard in professionally restored equipment at CDI ISO 9001:2008 quality standards.

Each unit is completely disassembled, evaluated and fully refurbished at the component-level.

All devices are vigorously tested to meet and exceed the quality of the original manufacturer’s specifications.

We are…

ISO9001:2008 Recertified.

DOT MED Certified & DOT MED Top 100.

Trained/Incorporate Six Sigma Methodologies.

REFURBISHMENTINDUSTRY LEADING DEVICE >> UDR utilizes our strategic partner,

Classic Diagnostic Imaging to complete our refurb work.


• Equipment/Parts – All Modalities• Refurbished GE AMX IV/IV+• Refurbished OEC C-Arms• Biomedical Equipment & Parts• Glassware and U/S Probes

Our network of strategic partners extends our capabilities.Together, we provide a broad array of services and product solutions and create exceptional value for our clients.

PARTNERSSTRATEGIC >>

• Diagnostic Imaging Training• Extensive Service

Documentation• Over 24 State-of-Art Labs

• Medical Imaging Consultant• Clinical Asset Management• National Help Center• Equipment Planning and

Procurement Assistance

BOTTOM LINE…UDR DRAWS FROM AN EXTENSIVE NETWORK OF SERVICE SOLUTIONS TO LOWER COSTS.


LET’SGET IT STARTED!

CALL UDR @ 855.782.0179 CELL PHONE: 609-638-2955BRITNEY LEAHEYMEDICAL TECHNOLOGY CONSULTANT

Udr overview-2014- bl no email

Healthcare

Transcript of Udr overview-2014- bl no email