UCISA 2012 Business Showcase: Lync @ the OU
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Transcript of UCISA 2012 Business Showcase: Lync @ the OU
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Moving To Microsoft LyncMarilyn Moffat, Head of Distributed Systems, IT InfrastructureThe Open University
UCISA 2012
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Quick Facts
7000
Associate lecturers
5000Academics & admin staff
18
Office locations
250,000
Distance learning students
Global reachDiverse IT estate
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Unified Communications
Legacy InfrastructureWide usage of public IM (MSN, etc.)Niche usage of LCS
- Remote desktop support- Remote collaboration
OCS 2007 Release
Strategy to 2013End of life telephony infrastructure Vision for integrated services
-e.g. power of the directory
Instant Messaging
Strategy Global users
High Use
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How To Proceed?
Collaboration trials Supported desktop tools VOIP & Lync phones
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Building a business case
Developed Aug-Dec 2010
SavingsTelephony replacement saving £2M+
- Purchase- Infrastructure modification for POE- Power usage- Reliance on specialist maintenance companies
Business efficiency (70mins/user/week)Carbon savings (4 tonnes)Travel & subsistence
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Oct-Dec 2010Communicator client - desktops
April-May 2011Test LyncUpgrade clientReport VOIP experiences
June-Aug 2011Board approvalTender for phonesWide rollout from September
The Plan
Lync Testing
Tender
VOIP TestUpgrade
Board Approval Rollout
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What Really Happened?
Demand!New CIO clearly recognised the benefits New strategic initiatives HE funding challenges
IT Leadership
Cost Savings
SupportEarly Adoption
Benefits
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Accelerated Programme
Dec 2010Lync with Dell support
Easter 2011Lync infrastructure upgrades
June 2011Telephony roll outSBA regional infrastructure
Dec 2011 Completed in a year
Desktops
4,500
Regional Infrastructure
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Issues En Route
User ExperienceTraining
ClientsIntegration
Expectations
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Training
Inclusive TrainingAll user typesEncouraging change
Targeted LearningF1, learning guide, onlinePeers and targeted demos
Culture ChangeAll Users
Targeted Learning Guides
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Student Facing Telephony
Advice & guidance
Many locations
Local controlModerniseprocesses
Modernisecontact center
Call center
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Unified IP
Cloud vs. traditional providers Gartner leaders quadrant Lync integration
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State of Play
Design & build stageDeliver from June-October 2012Hosted on-premisePhased implementation
Telephones today… System integration tomorrow!
Where next?
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Technicians
Changing user habits
Biggest Challenges?
Managing demand!
Combine projectsPlatform upgrades
- Microsoft Office 2010- Windows 7- Exchange 2010
New services- SharePoint 2010
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ResourcesYour systems integratorForrester Reports
The Economic Impact of Microsoft Lync: bit.ly/cqI8vZ
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The Open UniversityWalton HallMilton KeynesMK7 6AA
www.open.ac.uk
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