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Transcript of Ucc Sap Solman Webinar
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SAP Solut ion Ma nager
The way to manage and Support your SAP landscape
Upgrade Competence Center (UCC)Mexico & Centro America
Solution ManagerWebinar
December 16th, 2008
Business Process Platform (BPP)
NetWeaver
Business Suite
SAP ERP6.0
SRM SCM CRM
Enterprise Services / Enterprise SOA
Enhancement Packages
PLM
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SAP 2008 / Page 2
Agenda
Welcome1
Solution Manager2
Upgrade Services3
Questions and Wrap Up4
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SAP 2008 / Page 3
Agenda
Welcome1
Solution Manager2
Upgrade Services3
Questions and Wrap Up4
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SAP 2008 / Page 4
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Content
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SAP 2008 / Page 5 SAP 2007 / Page 5
Inc reas ing Complex i ty in Solu t ion Landscap es
ComplexityNo. of users
2000 2007 2010
R/3
R/3Legacy
Syst em
Leg
acy
Syst em
Manguistics
Manguistics
R/3Legacy
Syst em
Manguistics
INCREASED SAP LANDSCAPE COMPLEXITY
Every customer has mission-critical applications along withintegration needs
SAP Landscapes become more
complex the larger and moreintegrated they are
SAP provides advancedsupport options to managecomplexity, risk and TCO
Managing c omplex i t y , ri sk a nd to ta l c ost o f operat i ons
is at the hear t of SAP En d-t o-End Solut ion Operat i ons
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SAP 2008 / Page 6
SAP st andardizes E2E Solut ion Operat ions
SAP Shares Wor ld Class Support Kn ow ledg efor E2E Operat ions
SAP Standards for SolutionOperations
Define mission-criticaloperations processes
Provide best practices andimplementation roadmaps
Based on a generalorganizational model
Trainings/certificationsare available
Available for download athttp://service.sap.com/supportstandards
The s tandards a l low you t o set u p best -in-c l ass operat ions
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SAP 2008 / Page 7
ht t p://serv ic e.sap.c om /suppor t s t andards
http://service.sap.com/supportstandardshttp://service.sap.com/supportstandards -
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SAP 2008 / Page 8
The SAP Standards for Solut ion Operat ions are
based on an Organizat ional Model
Root Cause
Analysis
Change Control
Management
Minimum
Documentation
Remote
Supportability
Exception
Handling
Data Integrity
SAP Standards for Solution Operations define Operations Processes
Change Request
Management
Upgrade
eSOAReadiness
Testing
IncidentManagement
SystemAdministration
System
Monitoring
Business
IT
Global BusinessProcess
Champion
Regional Business ProcessChampion
End User,
Key User
Program
Management
Office (PMO)
Application Management
Custom DevelopmentBusiness
Process Operations
SAP Technical
Operations
IT Infrastructure
Business Process and Interface Monitoring
Data Volume Management
Job Scheduling Management
Transactional Consistency
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SAP 2008 / Page 9
End-t o-End Solut ion Operat ions ar e ba sed on
SAP Solut ion M anager
SAP Solut ion Manager as appl icat ion managem ent and
admin is t ra t ion p la t form
SAP Solut ion Manager provides:
Workcenters for the entire lifecycle
Workflows KPIs and SLAs Reporting Application Management Content Methodology MonitorChange
Request
BusinessChange
ImplementChange
TestChange
DeployChange
Sign-off
Change
SAP Solut i on Manage r
SAP Sol ut ion Mana ger support s a l l End-t o-End stan dards
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SAP 2008 / Page 10
SAP Solut i on Manager is t he p lat f orm fo r SAP Appl ica t ion Manageme nt and Adm in is t ra t ion
SAP 2007 / Page 10
SAP Solut ion Manager the c ent ra l p la t form for
E2E Solut ion Operat ions
SAP Solution Manager
provides tools, content and bestpractices for the complete life-cycle integrates central SAP NetWeaver
Administrator to facilitateadministration tasks
is an industry best practice
Deploy ing SAP Solut ion Manager is a best p rac t ice s t ep every cust omer should take t o
prepare for the wo r ld of ent erpr ise serv ice -or iente d arc hi tec ture
SAP Solut ion Mana ger is a p la t form t hat pr ov ides t hein t egrat ed co ntent , too ls , and m eth odolog ies t hat you need
t o im plem ent , sup por t , operat e and moni t or your SAP
solut ions.
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SAP 2008 / Page 11
Delivery of
SAP Servic esOnsite/remote delivery
Issue Management
Change Reques tManagement
Follows ITIL standards
Maintenance processes
SAP Sol ut ion Mana ger provides sce nar ios for a l l
phases o f t he appl i ca t ion management l i f e c yc le
Serv ic e DeskBest Practices for
messaging
Integration of 3rd-party
help desks
Solut ion Moni tor ingSystem monitoring
Business process monitoring
Central system administration
Solution reporting
Service Level reporting
SAP EarlyWatch Alert
Upgrade of
SAP solut io ns
SAP methods & tools
E-learning mgmt.
Test management
Implem entat ion o f SAP
solut ionsSAP methods & tools
Global rollout
Customizing sync.
E-learning mgmt.
Test managementCORE
BUSINESS
PROCESSES
Required for the delivery ofSAP Standard Support Services=
Root Cause
Analys isSafe remote access
Performance measurement
Logs and Dumps
Traces
Technical configuration
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SAP 2008 / Page 12
SAP Solut io n Manager as c o l laborat ion
p la t fo rm
SAP Custom erSA P
Application Management
SAP ConsultingSupport organization
(CCC)
SAP ServiceMarketplace
SAP Partner
SAP Experts
Knowledge
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SAP 2008 / Page 13
End-to-End Root Cause Analysis
End-to-End Change Control
End-to-End Business Process Integration and Automation
End-to-End Enterprise SOA Readiness
How c an w e im plem ent End-t o-End Miss ion-
Cr i t ic a l IT Operat ion s?
SAPs End-to-End Solution Operations addresses these challenges!
End-t o-End SOLUTI ON OPERATI ONS I S THE B ASIS FOR
MISSION CRITICAL IT OPERATIONS!
Work Centers (Tools) SAP Standards forSolution Operations
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SAP 2008 / Page 14
Users Should Onl y Need ONE Transac t ion
Code!
solar_project_admin rmmain rmdef rmauthsolar01 solar02 solar_eval stwb_2 stwb_work
stwb_info scdt_setup scdt_log scidm_mappingspr20 solution_manager scidm_config
scidm_gidt scidm_idt scdt_show_mapping spr3scout solman_project solar_learning_mapsmsy_setup smsy su01 solman_directorynotif_create spro ai_service_connections
solution_transfer solar_migration sdccn sm59rz20 sm36 sm37 rspc rrmx solman_connect
crm_dno_service_monitor aisuser stms/tmwflow/cmsconf /tmwflow/reporting bp pfcg
dswp
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SAP 2008 / Page 15
Users Should Onl y Need ONE Transac t ion
Code!
solman_workcenter
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SAP 2008 / Page 16
Work Centers
Are role-based
Enable easy navigation for endusers
Use a common interface forcentral administration of solutions
Support Service LevelManagement
Are based on SAP SolutionManager (sp-stack 15)
Work Cent ers Avai lable for SAP Solut io n
Manager
Available Work Centers
System AdministrationSystem Monitoring
Incident Management
Job Scheduling Management
Business Process and Interface Monitoring
Root-Cause Analysis
Service DeliveryChange Management
Solution Landscape and OperationsSetup
Implementation and Upgrades
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SAP 2008 / Page 17
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 18
End-t o-End Root Cause Analys is and Solut ion
Moni to r ing w i t h SAP Solu t ion Manager
PROBLEM DETECTION = SOLUTION MONITORING
IT Reporting &Analytics
IT Health Check
Aggregate
Evaluate
C(++)ABAP Java .net
ComponentRoot CauseAnalysis
End-to-End RootCause Analysis
End-to-End Change AnalysisEnd-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Select
PROBLEM RESOLUTION = ROOT CAUSE ANALYSE
SAP SOLUTION MANAGER
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SAP 2008 / Page 19
End-t o-End Root Cau se An aly sis
SAP 2007 / Page 19
Key fac t s
High pre-configuration, Installs faster than any other tool in the industry
Easy to use for application manager
Seamless integration into well-established IT support processes
Optimal exchange with SAP experts E2E diagnostics establishes a common
language in the SAP ecosystemAll root cause analysis tools needed to support SAP standard software are
free of charge
Comprehensive knowledge resources for SAP standard software available
E2E Root Cause Ana lys is p rov ides a f ast
re t urn va lue t o IT suppor t
E2E Diagnost ic s is a qu ic k w in for IT organizat i ons
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SAP 2008 / Page 20
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 21
Cont ro l t he Changes dur ing the w hole Appl ic at i on
L i fecyc le
To man age qual i ty end-to -end re qui res :
Main tenanc e Management
to enable an end-to-end, fully pre-configured software
maintenance process
One Transport Order
to ensure the transport tracks and systems changes into ABAP andnon-ABAP-Systems
Change Request Ma nagement
to synchronizes changes between various transport tracks in ABAP andnon-ABAP systems
Change Diagnost icsto make changes to the productive landscape transparent
Manage reliability
Reduce risk
Improve the IT process
Keep applications up to date
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SAP 2008 / Page 22
End-t o-End Chang e Cont rol
SAP 2007 / Page 22
Key fac t s
Identify, control, maintain and verify the versions of Configurations withChange Diagnostics
One-Transport-order ensures that all components involved in an applicationchange are tested and released together, even if they are based on differenttechnologies
Use standardized methods and procedures for efficient and prompt handlingof all Change Requests
Keep applications up to date with an End-to-End Maintenance Management
E2E Change Cont ro l prov id es an ef fec t ive
Solu t ion Qual i t y Manageme nt
E2E Chang e Cont rol ens ures Chan ge Managem ent
w i thout d is rup t ing the ongo ing bus iness .
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SAP 2008 / Page 23
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 24
Overv iew Business Process In tegra t ion &
Aut om at ion Managem ent
Operat ions
Data Cons is tenc y
Management
Data Vo lum e
Management
Bus iness Process &
In te r fac e Mon i to r ing
MRP Run 1000 Billing RunArchiving
MRP Run 2000 Reorganiz ationBackup
MRP Run 3000Transports
J ob Schedu l ing
Management
Bus iness Process
Per fo rmance Opt im iza t ion
Proactively ensure reliablebusiness process flow andthroughput
Optimize business processflow and throughput
Keep data growth &size under control
Proactively avoid or detectharmful data inconsistencies
Automate business process
while considering time andHW restrictions
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SAP 2008 / Page 25
End-t o-End Business Proc ess Managem ent
SAP 2007 / Page 25
Key fac t s
Provides a process-oriented alert monitoring which combines technical &application related monitoring
Provides out-of-the-box functionality which allows an implementation withindays instead of weeks or months
The most important Data Consistency Checks are integrated in the BusinessProcess Monitoring framework
The new central, comprehensive job documentation integrates with BusinessProcess Monitoring and is planned to integrate with SAP Central ProcessScheduler
E2E Bus iness Process Managem ent prov ides
ef fec t ive v is ib i l it y o f Bus iness Proc esses
E2E Bus iness Proce ss Moni tor ing e nsures a smo oth
and r e liab le f low of t he core bus iness proc esses
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SAP 2008 / Page 26
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 27
Run SAP Curr ic ulum :Methodology and E2E courses
E2E100 (5d ILT)Root Cause AnalysisE2E100 (5d ILT)Root Cause Analysis
E2E100 (5d ILT)Root Cause Analysis
E2E300 (5d ILT)Business Process Integration andAutomation Management
E2E300 (5d ILT)Business Process Integration andAutomation Management
E2E300 (5d ILT)Business Process Integration andAutomation Management
E2E400 (2d ILT)Technical Upgrade ManagementE2E400 (2d ILT)Technical Upgrade Management
E2E400 (2d ILT)Technical Upgrade Management
E2E200 (5d ILT)
Change Control Management
E2E200 (5d ILT)
Change Control Management
E2E200 (5d ILT)
Change Control Management
E2E040* (2d ILT)Run SAP End-to-End Solution
Operations Overview
E2E040* (2d ILT)Run SAP End-to-End Solution
Operations Overview
E2E040* (2d ILT)Run SAP End-to-End Solution
Operations Overview
E2E050 (3h e-l)End-to-End Solution Scope and
Documentation
E2E050 (3h e-l)End-to-End Solution Scope and
Documentation
E2E050 (3h e-l)End-to-End Solution Scope and
Documentation
http://service.sap.com/solutionmanager -> Training
http://service.sap.com/supportstandards -> E2E Solution Operations SupportTraining & Certifications 2007
http://service.sap.com/solutionmanager-http://service.sap.com/solutionmanager-http://service.sap.com/supportstandards-http://service.sap.com/supportstandards-http://service.sap.com/supportstandards-http://service.sap.com/solutionmanager- -
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SAP 2008 / Page 28
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 29
Com par ing ASAP w i t h Run SAP 1/2
Run SAP has a similar approach to ASAP
RunSAP
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SAP 2008 / Page 30
Com par ing ASAP w i t h Run SAP 2/2
Accelerated SAP (ASAP) provides a proven methodologyto streamlineimplementation and upgrade projects.
Run SAP provides a proven methodologyto optimize the implementation andongoing management of E2E Solution Operations with focus on application
management, business process operations and NetWeaver administration.
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SAP 2008 / Page 31
Run SAP fac i l i ta t es th e implem enta t io n of E2E Solut ion
Operat ions
Run SAP is ASAP for OperationsIt provides Best Practices, Content, Services, Training and tools for E2ESolution Operations
Impl emen t E2E Solu t i on Operat ions w i th
Run SAP
SAP Standards forSolution Operations
Define central E2E
operations tasks
Roadmap
Accelerate the
implementation of
E2E operations
Trainings &Certification
Provide up-to-date
skills for the ecosystem
ServicesEngage SAP to implement E2E operations
SAP Solution ManagerProvides all tools for E2E operations
Run SAP
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SAP 2008 / Page 32
Run SAP Met hodology to acc elerat e t he
im plem entat ion o f E2E cap abi li t ies
Assessment &Scoping
OperationalRequirements
Analysis
GovernanceModel for
Operations
Scope Definition
Plan SolutionTransition to eSOA
TechnicalRequirements and
Architecture
Project Setup
Operations &Optimization
End User Support
SAP Technical
Operations
ChangeManagement
TechnicalInfrastructureManagement
SAP Application
Management
Business ProcessOperations
DesignOperations
End User Support
Concept
SAP TechnicalOperations
Concept
ChangeManagement
Concept
TechnicalInfrastructure
Design
SAP ApplicationManagement
Concept
Business ProcessOperations
Concept
SetupOperations
End User SupportImplementation
SAP TechnicalOperations
Implementation
Change
ManagementImplementation
TechnicalInfrastructure
Implementation
SAP ApplicationManagement
Implementation
Business ProcessOperations
Implementation
Handover intoProduction
Knowledge Transferand Certification
Final Testing
Transition intoProduction
Handover and Sign-Off
Run SAPPhases
Assessment andScoping
Run SAPImplementation
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SAP 2008 / Page 33
1. End-to-End Solution Operations Standards
2. End-to-End Root Cause Analysis
3. End-to-End Change Control Management4. End-to-End Business Process Management
5. End-to-End Training and Certification
6. Run SAP
7. Summary
Agenda
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SAP 2008 / Page 34
Summary
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SAP 2008 / Page 35
SAP Solut i on Manager St ra tegy
SAP Solution Manager has matured into a stable product which provides standard applicationmanagement functions for SAP solutions to customers
Therefore, SAP moves away from the annual release cycle of SAP Solution Manager:
There will be no new SAP Solution Manager release before 2009 at the earliest A new release date will be communicated at least one year prior to ramp-up
SAP recommends to its customers to move to SAP Solution Manager 7.0 (formerly Version 4.0)because this release is SAPs application management solution of choice
20112003 2004 2005 2006 2007 2008 2009 2010
Dec
Dec
Dec
Dec
Mar
Mar
Mar
SAP Solution Manager 7.0 Mainstream Maintenance customer-specificmaintenanceRamp-
up
SAP Solution Manager 3.2 Mainstream MaintenanceCustomer-specific
maintenance
Ramp-
up
Oct
Oct
Dec
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SAP 2008 / Page 36
SAP Solut i on Manager is SAP's St andard
Appl ic a t ion Managem ent So lu t ion
SAP Solu t i on Manage r 7.0 st andar dizesessent ia l SAP appl ic a t ion management t ask s
The SAP Sol ut ion ManagerProvides tools, content and best practices duringthe complete life-cycle
Is mandatory for all Business Suite 2005 andbeyond customers
Supports all E2E solution Operation Standards
Dep loy ing SAP Solu t ion Manager i s a bes t p rac t ic e s tep every
c us tomer shou ld take t o p repare fo r t he wor ld o f en te rpr ise
service-or ien ted a rc h i tec tu re Derek Prior, AMR Research
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SAP 2008 / Page 37
Run SAP: Met hodology t o im plem ent SAPE2E Solut ion Operat ions s t andards
Summary
Guarantee for End-to-End
Business ProcessAvailability
Business ProcessPerformance
Data Consistency andTransparency
Maintainability andUpgradeability
for all SAP Solutions
Trainingand
Cer t i f i ca t ion
Tools Servic es SAPSolut ion
Operat ionsStandards
End-to-End Root Cause Analysis
End-to-End Change Control Management
End-to-End Business Process Integration& Automation
End-to-End Enterprise SOA Readiness
En d-t o-End SOLUTI ON OPERATI ONS I S THE B ASIS FOR
MI SSION CRITI CAL IT OPERATIONS!
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SAP 2008 / Page 38 SAP 2008 / Page 38
SAP Ente rpr ise SupportManages innovation
and integration in SAP solution landscapes
SAP Ecosystem
+
Value PropEnabled by
Delivered via
In co l labora t ion w i t h
The of fer ing
Global Support
Backbone
Miss ion-Cr i t ica l
Support
Continuous quality checks
Robust SLAs
Support advisory
7 x 24 root cause analysis
Run SAP
Industry-leading bestpractices
Run SAP methodologyfor end-to-end solutionoperations
Consulting, training, andcertification available asadditional offerings
Consistent s tandards
Lifecycle management
Business process
monitoring
Custom code managementRemote supportability
Diagnostics
Innovat ion
Continuous improvement
Complexity masked
Prote c t ion o f Inves tm entTCO reduction
Risk reduction
End-t o-End
So lu t ion
Operat ions
SAP Solution Manager,enterprise edition, and the
SAP service infrastructure
platform
On demand 7 x 24
support integrationSAP Service Marketplace
SAP Ent erpr ise Suppo rtHolistic Support Model to Enable Continuous Improvement &
Successful Solution Operations at Lower Risk & Cost
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SAP 2008 / Page 39
Global Suppor t Back bone24 X 7 on demand suppor t in t egrat ion
Col labora t ion be tw een cus t omer ,
par tn er and SAP 24 x 7 supply of exper t ise
The SAP Solution Manager, enterprise edition andthe SAP service infrastructure as a platform
Collaboration platform for proactive services androot cause analysis
EarlyWatch AlertContinuous Quality Checks
Smooth partner integrationIncident management
Software updates
Knowledge databases / communities
Open interfaces for help desk, test automation and modeling
AllowingRemote supportability
Integrated lifecycle management
Mission-critical support
Smooth transitions and information flow
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SAP 2008 / Page 40 SAP 2007 / Page 40
Fur t her In format ion Regard ing SAP Solu t ion
Manager
SAP Service Marketplace www.service.sap.com/support-infrastructure www.service.sap.com/solutionmanager
Training
Various offerings from Concept & Strategy up to details on different scenarios www.service.sap.com/solutionmanager -> Training
SAP Solution Manager E-Learning-Maps Role-specific collection of learning materials, available free of charge for SAP customers www.service.sap.com/rkt-solman
Books and Reading
SAP Solution Manager by SAP Press Testing SAP Solutions by SAP Press
Performing E2E Root Cause Analysis Using SAP Solution Manager by SAP Press EssentialsSAP Solution Manager Forum in SAP Developer Network
www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager
http://www.service.sap.com/support-infrastructurehttp://www.service.sap.com/solutionmanagerhttp://www.service.sap.com/solutionmanager-http://www.service.sap.com/solutionmanager-http://www.service.sap.com/rkt-solmanhttp://www.sdn.sap.com-/http://www.sdn.sap.com-/http://www.sdn.sap.com-/http://www.service.sap.com/rkt-solmanhttp://www.service.sap.com/solutionmanager-http://www.service.sap.com/solutionmanagerhttp://www.service.sap.com/support-infrastructure -
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SAP 2008 / Page 41
More a bout End-t o-End Solut ion Operat ions
www.service.sap.com/e2e
www.service.sap.com/runsap
www.service.sap.com/diagnostics
www.service.sap.com/changecontrol
www.service.sap.com/bpm
www.sap.com/supportstandards
www.sap.com/education/e2e
http://www.service.sap.com/e2ehttp://www.service.sap.com/runsaphttp://www.service.sap.com/diagnosticshttp://www.service.sap.com/changecontrolhttp://www.service.sap.com/bpmhttp://www.sap.com/supportstandardshttp://www.sap.com/education/e2ehttp://www.sap.com/education/e2ehttp://www.sap.com/supportstandardshttp://www.service.sap.com/bpmhttp://www.service.sap.com/changecontrolhttp://www.service.sap.com/diagnosticshttp://www.service.sap.com/runsaphttp://www.service.sap.com/e2e -
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SAP 2008 / Page 42
Agenda
Welcome1
Solution Manager2
Upgrade Services3
Questions and Wrap Up4
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SAP 2008 / Page 43
Upgrade Serv ic e Por t fo l io
Enable Custom ers t o Dec ide
Cu
stomersDecisio
nPoint
Cu
stomersDecisio
nPoint Execution
TechnicalUpgrade
Securebusiness value
Upgrade
Factory
End-to-Endsolutionoperation
Competitivedifferentiation
MaxAttention / Enterprise Support / Safeguarding for Upgrade /
Upgrade Coaching / Value Coaching /Partner Coaching
Tech
nical
Business
First estimationfor budgeting
Quick UpgradeAnalysis (QUA)
First valueestimation
Solution
Browser
Detailed projectplan TechnicalUpgrade
Tech. UpgradePlanning / QUE
Detailed value
proposition
Upgrade Value
Assessment
PlanBudget
planningProject
planning
BuildProject exec.
RunOptimization
1 2
3
Source: MOVE/GUO
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SAP 2008 / Page 44
Value
SAP ERP Solut ion Brow ser
SAP 2007 / UCC LA / Apr il 2008 / Page 44
Help customers to identifythe value proposition ofan upgrade to SAP ERP
Available at SAP Upgrade
Info Center at:http://service.sap.com/upgrade-erp
Tailored access to detailed
delta information of SAP ERP
Saving time/effort in thedefinition of a value proposition /business case for a SAP ERPupgrade
DESCRIPTIONDESCRIPTION
BENEFITSBENEFITS
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In format ion Sourc es
SAP Upgrade Info Center(www.service.sap.com/upgrade)
ERP Upgradespecificinformation
Statisticsor
screen shot
SAP ERPSolution Browser
SAP Upgrade
Newsletter
EnhancementPackage infocenter
SAP ERP 6.0 UPGRADE BLOG ON SAPDEVELOPER NETWORK
https://sdn.sap.com/
http://www.service.sap.com/upgradehttps://sdn.sap.com/https://sdn.sap.com/http://www.service.sap.com/upgrade -
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Agenda
Welcome1
Solution Manager2
Upgrade Services3
Questions and Wrap Up4
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Quest ions and Wrap Up
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Thank You!
Gabriel A. Mercado
Active Global Support
Latino America
Phone: +52 55 52 57 75 84
gabriel.arturo.mercado@sap.
com
Rubn Laguna
Upgrade Competence Center
Mxico y C&A
Phone: +52 55 52 57 75 [email protected]
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Copyr ig ht 2007 SAP AG
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