Joseph F. Hennawi UC Berkeley & OSU October 3, 2007 Xavier Prochaska (UCSC) Quasars Probing Quasars.
UC Santa Cruz Continuity Plan For UC Ready UCSC SHS UC Ready UCSC SHS...
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UC Santa Cruz Continuity Plan For UC Ready UCSC SHS CONTINUITY PLAN Creation Date: Dec 22, 2014 Last Modified: Mar 09, 2015 UC Ready UCSC SHS Continuity planning addresses the question: how can we prepare to continue operations despite those adverse events that we call disasters - or if we can't continue, how can we resume our operations rapidly and gracefully? What is a continuity plan? The core mission of higher education is teaching; and the mission may also include research, public service, and healthcare. These four enterprises, along with the infrastructure that supports them, are the focus of our continuity planning. A good continuity plan will identify action items: things that we can do now to lessen the impact of disaster-events and make it easier to recover. Your departmental continuity plan: • Contains various information that will be needed during and after the disaster-event. • Describes how we can prepare. This is most important of all, because "a stitch in time does indeed save nine." space, equipment, or IT infrastructure). This document has been produced using the UC Ready on-line planning tool, and is stored in the tool's database. To update this document, please use the on-line tool. • Identifies your department's critical functions. • Describes how you might carry on these functions under conditions of diminished resources (diminished staff, See list of Action Items in Section VI. Page 1
Transcript of UC Santa Cruz Continuity Plan For UC Ready UCSC SHS UC Ready UCSC SHS...
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
CONTINUITY PLANCreation Date: Dec 22, 2014
Last Modified: Mar 09, 2015
UC Ready UCSC SHS
Continuity planning addresses the question: how can we prepare to continue operations despite those adverse eventsthat we call disasters - or if we can't continue, how can we resume our operations rapidly and gracefully?
What is a continuity plan?
The core mission of higher education is teaching; and the mission may also include research, public service, and healthcare.These four enterprises, along with the infrastructure that supports them, are the focus of our continuity planning.
A good continuity plan will identify action items: things that we can do now to lessen the impact ofdisaster-events and make it easier to recover.
Your departmental continuity plan:
• Contains various information that will be needed during and after the disaster-event. • Describes how we can prepare. This is most important of all, because "a stitch in time does indeed save nine."
space, equipment, or IT infrastructure).
This document has been produced using the UC Readyon-line planning tool, and is stored in the tool's database.To update this document, please use the on-line tool.
• Identifies your department's critical functions. • Describes how you might carry on these functions under conditions of diminished resources (diminished staff,
See list of Action Items in Section VI.Page 1
II.
I. GENERAL INFORMATION
Table of Contents
Listed below are the major sections of a Continuity Plan. Your department may choose to include or exclude certain sections. Hence it ispossible that one or more of these sections may not appear in this plan document.
CONTINUITY PLAN
UC Ready UCSC SHS
CRITICAL FUNCTIONS (order not necessarily significant)
Continuity Plan For UC Ready UCSC SHSUC Santa Cruz
#1 Health Center Administration
#2 Same Day Clinic
#3 Nursing Services
#4 Laboratory Services
#5 Medical Assisting
#6 IT Services
#7 Facilities and Financial Services
#8 Pharmacy Services
#9 Radiology Services
#10 Counseling Psychology
#11 Psychiatry
#12 Medical Records Services
#13 Reception
#14 Medical Appointments
#15 Insurance Office Services
#16 Billing Office Services
#17 Appointment Making Services
#18 Health Education Services (SHOP)
#19 Nutrition Services
#20 Optometry
Page 2See list of Action Items in Section VI.
INFORMATION TECHNOLOGYPart 1: Centrally-Owned ApplicationsPart 2: Departmentally-Owned ApplicationsPart 3: Departmentally-Owned ServersPart 4: WorkstationsPart 5: Recovery Strategies for ITPart 6: Action Items
III.
V.
ACTION ITEMS
IV.
VI.
KEY RESOURCESPart 1: Staff of Our UnitPart 2: Work from HomePart 3: Teams (optional)Part 4: Skills (optional)Part 5: Staffing Requirements (optional)Part 6: Staff of Other UnitsPart 7: StakeholdersPart 8: Equipment & SuppliesPart 9: Facilities & Transportation
FACULTY PREPAREDNESS
Appendix A: LIST OF KEY DOCUMENTS
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use thesetabs of the on-line tool - Plan Home,Step 1, Step 2.
I. GENERAL INFORMATION
Department UC Ready UCSC SHS
Department Description
Office of Chancellor/EVCPParent division
Type of unit Student Health Care Delivery
Personnel count 0 Faculty & other academic appointees0 Residents/Fellows60 Staff (full-time)30 Staff (part-time, excl. student-staff)10 Student-staff0 Volunteers0 Guests15 Other
Head of unit Mary Knudtson
Contact(s) for this plan Diane Lamotte
Cost center SHC
STUDENTHEALTH CENTER
Owned
STUDENTHEALTH CENTERADDITION
Owned
Buildings
YesEvacuation plans for all buildings?
We have on-call staffComment
1 Health Center Administration -- Critical 12 Same Day Clinic -- Critical 13 Nursing Services -- Critical 14 Laboratory Services -- Critical 15 Medical Assisting -- Critical 16 IT Services -- Critical 27 Facilities and Financial Services -- Critical 28 Pharmacy Services -- Critical 29 Radiology Services -- Critical 210 Counseling Psychology -- Critical 211 Psychiatry -- Critical 212 Medical Records Services -- Critical 213 Reception -- Critical 214 Medical Appointments -- Critical 215 Insurance Office Services -- Critical 316 Billing Office Services -- Critical 317 Appointment Making Services -- Critical 3
Critical functions
See list of Action Items in Section VI.Page 4
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
18 Health Education Services (SHOP) -- Deferrable19 Nutrition Services -- Deferrable20 Optometry -- Deferrable
Definitions:Critical 1: must continue (life, health, security)Critical 2: must continue, perhaps in reduced modeCritical 3: pause if forced, but must resume in 30 days or soonerDeferrable: resume when conditions permit
See list of Action Items in Section VI.Page 5
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Health Center Administration
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 1
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 6
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 7
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Same Day Clinic
Reception and treatment of urgent and same day clinic patients.
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 2
Who performs this? Same Day Clinic medical staff, nursing and physicians
Dr. MalloyResponsible person(s)
Peak periods Jan Feb Mar Apr May Sep Oct Nov
Explanation
Documents See Document List (Appendix A)
Upstream dependencies Physical Plant, Health Services, Environmental Health & Safety, Transportationand Parking Services, Information Technology Services
Upstream comment
Entire student populationDownstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
Disruption of patient care
Departure of students
Well-being of students
Loss of revenue
Legal harm to the University
would need an alternate spaceinitial triaging may take place outdoors
How to cope if usual space is notavailable
we would triage patients as neededHow to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
we would need medical staff, (physicians, nurse practitioners, physician)assistants, nurses, pharmacists, clinical laboratory scientists, radiologictechnologists; there is some cross-training however all those skill sets would beneeded
Can this function be performed fullyor partly from home?
not for patient care
How to cope if data network is notavailable
we would use a "paper process"
Any show-stoppers? space and trained personnelcertain equipment and computers
Not sure
See list of Action Items in Section VI.Page 8
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
patient care notably without enough trained staff and without supplies, diagnosticabilities and treatmentspatient privacy
Policy exceptions that may be needed County Medical Officer could pronounce a state of emergency
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 9
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Nursing Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 3
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 10
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 11
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Laboratory Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 4
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 12
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 13
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Medical Assisting
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 5
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 14
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 15
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
IT Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 6
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 16
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 17
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Facilities and Financial Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 7
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 18
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 19
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Pharmacy Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 8
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 20
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 21
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Radiology Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 9
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 22
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 23
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Counseling Psychology
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 10
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 24
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 25
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Psychiatry
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 11
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 26
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 27
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Medical Records Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 12
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 28
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 29
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Reception
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 13
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 30
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 31
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Medical Appointments
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 14
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 32
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 33
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Insurance Office Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 15
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 34
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 35
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Billing Office Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 16
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 36
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 37
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name
Description
Appointment Making Services
To edit this plan section, use theStep 2 tab of the on-line tool
II. CRITICAL FUNCTIONS
Critical Function # 17
Who performs this?
Responsible person(s)
Peak periods
Explanation
Documents See Document List (Appendix A)
Upstream dependencies
Upstream comment
Downstream dependencies
Downstream comment
Possible consequences if thisfunction is not continued or recoveredquickly enough
How to cope if usual space is notavailable
How to cope with 50% absenteeismof staff and faculty
What to do if certain skills/knowledgeare held by only one staff member(unique skills)?
Can this function be performed fullyor partly from home?
How to cope if data network is notavailable
Any show-stoppers?
If University declares temporaryclosure, is it possible to stop doingthis function?
Comment
Do any of these coping strategiesexpose the University to risk?
Policy exceptions that may be needed
Additional vulnerabilities
Action items for this function See Action Item List - section VI
See list of Action Items in Section VI.Page 38
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
See list of Action Items in Section VI.Page 39
III. INFORMATION TECHNOLOGY
To edit this plan section, use theStep 3 tab of the on-line tool.
Part 1: Centrally-Owned Applications that are Critical for our Unit:
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
CriticalityLevel CommentApplication or System
AIS/Academic Information Systems Critical 3
CruzBuy/e-Procurement Critical 2
CruzPay/Enterprise Time & Attendance System Critical 3
FacilitiesLink (FacLink) Critical 3
FAMIS/Facility Administration and Maintenance Critical 2
FileMaker - CAPS Referral Database Critical 3
FileMaker - Insurance Database Critical 2
FileMaker - Scheduling Database Critical 2
FMW/Financial Manager's Workbench Critical 3
Fuji PACS Radiology System Critical 1
googlecalendar
GoogleMail Critical 2
InfoView (for Data Warehouse) Critical 3
IT Request Critical 2
Omnilock Wireless Access Management System Critical 2
OTP/Online Tag Program - Hazardous Waste Critical 3
PPS/Payroll and Personnel System Critical 2
RMS/Recruitment Management System Critical 2
SHS Policy Manual (Drupal) shs-manual.ucsc.eduCritical 2
Student ERS/Employee Request System
Student Health Center Harvest Critical 1
Student Health Center Point-N-Click Critical 1
Student Health Center ProPharm Critical 1
Telephone Critical 2
Two-way radio Critical 1
UCReady Critical 1
WCMS/Web Content Management System Critical 3
See list of Action Items in Section VI.Page 40
Centrally-owned applications are those whose technical owner is Central IT. The functional owner could be any department.
Definitions:
Critical 1: Cannot pause. Necessary to life, health, security. (Possible example: police dispatch system).Critical 2: Failure will lead to imminent & very serious consequences. (Possible examples: data networks, email system, patient scheduling system,medical records system)Critical 3: Can endure a pause, but ONLY for a short time. Must be recovered by some time sooner than 30 days. (Possible examples: financialsystem, payroll system, HR system, research administration systems, student systems, library systems, courseware).Deferrable: Important, but we can function without this system for more than 30 days. (Possible examples: calendaring application, documentimaging system, budget preparation software.)
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
III. INFORMATION TECHNOLOGY (cont.)
Part 2: Departmentally-Owned Applications that are Critical for our Unit
To edit this plan section, use theStep 3 tab of the on-line tool.
Definitions:Departmentally-owned applications are those whose technical owner is our department or another department (but not central IT).
Name of application or system Point and Click Electronic Medical Record
Application # 1
Functional owner SHS
Technical owner SHS/ITS
Type Client-Server Application
Backup frequency Daily
Backup media Tape
Backup auto or manual? Automatic
Database application? Yes
Move data to or from core campussystems?
Yes
If so, what campus systems? AIS demographic data is imported into PnC and patient charges are transferred to accounts inAIS.
Depts that will be impacted by failureof this application
SHS
Technical expert(s) Robert Antonino, [email protected], 9-5623Cathy Sander, [email protected], 831-459-1628
Responsible for recovery Robert Antonino, [email protected], 831-459-5623Kelly Smith, [email protected], 831-459-5715Deborah Nordland, [email protected], 831-502-7305
Onsite storage ITS Data Center, UCSC Communications Building, Operations Hotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment New servers were built in 2010 and databases and configurations rebuilt and reconnected at that
See list of Action Items in Section VI.Page 42
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
time. Backup restoration tests are conducted annually to determine viability of backup media.
See list of Action Items in Section VI.Page 43
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of application or system Propharm
Application # 2
Functional owner SHS
Technical owner SHS/ITS
Type Client-Server Application
Backup frequency Daily
Backup media Tape
Backup auto or manual? Automatic
Database application? Yes
Move data to or from core campussystems?
No
If so, what campus systems?
Depts that will be impacted by failureof this application
SHS
Technical expert(s) Robert Antonino, [email protected], 9-5623Cathy Sander, [email protected], 831-459-1628
Responsible for recovery Robert Antonino, [email protected], 831-459-5623Kelly Smith, [email protected], 831-459-5715Deborah Nordland, [email protected], 831-502-7305
Onsite storage ITS Data Center, UCSC Communications Building, Operations Hotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment The server was migrated to a virtual platform in 2013 and databases and configurations rebuiltand reconnected at that time. Backup restoration tests are conducted annually to determineviability of backup media.
See list of Action Items in Section VI.Page 44
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of application or system Orchard - Harvest Laboratory Information System
Application # 3
Functional owner SHS
Technical owner SHS/ITS
Type Client-Server Application
Backup frequency Daily
Backup media Tape
Backup auto or manual? Automatic
Database application? Yes
Move data to or from core campussystems?
No
If so, what campus systems?
Depts that will be impacted by failureof this application
SHS
Technical expert(s) [email protected], 9-5623Cathy Sander, [email protected], 831-459-1628
Responsible for recovery Robert Antonino, [email protected], 831-459-5623Kelly Smith, [email protected], 831-459-5715
Onsite storage ITS Data Center, UCSC Communications Building, Operations Hotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment The server was migrated to a virtual platform in 2013 and databases and configurations rebuiltand reconnected at that time. Backup restoration tests are conducted annually to determineviability of backup media.
See list of Action Items in Section VI.Page 45
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of application or system FileMaker Database
Application # 4
Functional owner SHS
Technical owner SHS/ITS
Type Client-Server Application
Backup frequency Daily
Backup media Disk
Backup auto or manual? Automatic
Database application? Yes
Move data to or from core campussystems?
No
If so, what campus systems?
Depts that will be impacted by failureof this application
SHS
Technical expert(s) Robert Antonino, [email protected], 9-5623Cathy Sander, [email protected], 831-459-1628
Responsible for recovery Robert Antonino, [email protected], 831-459-5623Kelly Smith, [email protected], 831-459-5715Joan Lowden (vendor), Lowden Business Solutions, [email protected], 831-688-5987
Onsite storage ITS Data Center, UCSC Communications Building, Operations Hotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment The server was migrated to a virtual platform in 2014 and databases and configurations rebuiltand reconnected at that time. Backup restoration tests are conducted annually to determineviability of backup media.
See list of Action Items in Section VI.Page 46
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of application or system Fuji PACS Radiology System
Application # 5
Functional owner SHS
Technical owner SHS/ITS
Type Client-Server Application
Backup frequency Daily
Backup media Tape
Backup auto or manual? Automatic
Database application? Yes
Move data to or from core campussystems?
No
If so, what campus systems?
Depts that will be impacted by failureof this application
SHS
Technical expert(s) Robert Antonino, [email protected], 9-5623Cathy Sander, [email protected], 831-459-1628Stephanie Lambretti, [email protected], 831-459-5501
Responsible for recovery Robert Antonino, [email protected], 831-459-5623Kelly Smith, [email protected], 831-459-5715
Onsite storage ITS Data Center, UCSC Communications Building, Operations Hotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? No
Comment
See list of Action Items in Section VI.Page 47
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theStep 3 tab of the on-line tool.
III. INFORMATION TECHNOLOGY (cont.)
Part 3: Departmentally-Owned Servers
Name of server (or group of servers) SHS-PNC-PROD
Server # 1
Server Type Database server
Explanation PointNClick/Production/SQLIP: 10.3.3.3Location: Data Center
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Point and Click
Server software
Depts that will be impacted by failureof this application
Student Health Services (includingCounseling and Psychological Services)
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage ITS Data Center, UCSC Communications Building, OperationsHotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment New servers were built in 2010 and databases and configurationsrebuilt and reconnected at that time. Backup restoration tests areconducted annually to determine viability of backup media.
See list of Action Items in Section VI.Page 48
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-PNC-STNDBY
Server # 2
Server Type Database server
Explanation PointNClick/Standby/SQLIP: 10.3.3.2Location: Data Center
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Point and Click
Server software
Depts that will be impacted by failureof this application
Student Health Services (including Counseling and PsychologicalServices)
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage ITS Data Center, UCSC Communications Building, OperationsHotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment New servers were built in 2010 and databases and configurationsrebuilt and reconnected at that time. Backup restoration tests areconducted annually to determine viability of backup media.
See list of Action Items in Section VI.Page 49
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-PNC-FS
Server # 3
Server Type File server
Explanation PointNClick/File ServerIP: 10.3.3.5Location: Data Center
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Point and Click
Server software
Depts that will be impacted by failureof this application
Student Health Services (including Counseling and PsychologicalServices)
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage ITS Data Center, UCSC Communications Building, OperationsHotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment The server was migrated to a virtual platform in 2013 and databasesand configurations rebuilt and reconnected at that time.
See list of Action Items in Section VI.Page 50
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-PNC-WEB-1
Server # 4
Server Type Web server
Explanation PointNClick/Web ServerIP: 10.3.3.4Location: Data Center
Backup frequency Daily
Backup media Local Tape
Backup auto or manual? Automatic
Applications that will be impacted byfailure of this server
Point and Click
Server software
Depts that will be impacted by failureof this application
Student Health Services (including Counseling and PsychologicalServices)
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage ITS Data Center, UCSC Communications Building, OperationsHotline 831-459-2714
Offsite storage Iron Mountain
Frequency of offsite storage Daily
Location of installation disks &documentation
ITS
Successful recovery been done? Partial (please explain)
Comment The server was migrated to a virtual platform in 2013 and databasesand configurations rebuilt and reconnected at that time.
See list of Action Items in Section VI.Page 51
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-APP-1
Server # 5
Server Type Database server
Explanation OrchardSoft/Lab/4DIP: 10.3.3.6Location: Data Center
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Harvest
Server software
Depts that will be impacted by failureof this application
Student Health Services
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage
Offsite storage
Frequency of offsite storage
Location of installation disks &documentation
Successful recovery been done?
Comment
See list of Action Items in Section VI.Page 52
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-APP-2
Server # 6
Server Type Database server
Explanation Pro Pharm/Pharmacy/SQLIP: 10.3.3.7Location: Data Center
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
ProPharm
Server software
Depts that will be impacted by failureof this application
Student Health Services
Technical expert(s) Kelly [email protected]
Responsible for recovery Kelly [email protected]
Onsite storage
Offsite storage
Frequency of offsite storage
Location of installation disks &documentation
Successful recovery been done?
Comment
See list of Action Items in Section VI.Page 53
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-FMP
Server # 7
Server Type Database server
Explanation SHS Filemaker Server - OldIP: ??Location: Student Health Center Room 1448
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Scheduling Database
Server software
Depts that will be impacted by failureof this application
Student Health Services
Technical expert(s) Carla [email protected]
Responsible for recovery Carla [email protected]
Onsite storage
Offsite storage
Frequency of offsite storage
Location of installation disks &documentation
Successful recovery been done?
Comment
See list of Action Items in Section VI.Page 54
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name of server (or group of servers) SHS-FMP-1
Server # 8
Server Type Database server
Explanation SHS Filemaker Server - NewIP: ??Location: Student Health Center Room 1448
Backup frequency
Backup media
Backup auto or manual?
Applications that will be impacted byfailure of this server
Insurance database, CPS database, Inventory database
Server software
Depts that will be impacted by failureof this application
Student Health Services (including Counseling and PsychologicalServices)
Technical expert(s) Carla [email protected]
Responsible for recovery Carla [email protected]
Onsite storage
Offsite storage
Frequency of offsite storage
Location of installation disks &documentation
Successful recovery been done?
Comment
See list of Action Items in Section VI.Page 55
To edit this plan section, use theStep 3 tab of the on-line tool.
III. INFORMATION TECHNOLOGY (cont.)
Part 4: Workstations
A. Workstation Backup
Backup Method Comment
Percent of WorkstationsUsing
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Files are stored on dept. server, which gets backed up. 10%
Automated backup by central IT (via network) 0%
CommentWorkstation Support is provided by...
B. Workstation Support
Technicians from another department ITS desktop support.
See list of Action Items in Section VI.Page 56
III. INFORMATION TECHNOLOGY (cont.)
Part 5: Recovery Strategies for IT
To edit this plan section, use theStep 3 tab of the on-line tool.
Where to purchase hardware Dell Computer, HP, Zebra Technologies, Canon
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
If workstations, servers, etc.need to be rebuilt at newlocation, where cantechnicians locate thesoftware & documentation?
Workstations use the campus-approved image. Documentation and drivers would be either comewith newly purchased equipment or would be downloaded via web. ITS desktop support has mostof our specialized software on CD stored in media binders in the SHC IT office.
Environmental requirementsfor hardware
SHS systems store or access restricted medical data and must be secured in accordance with thefederal HIPAA privacy/security rule.
Will your IT staff be sufficientto the task?
No. Currently, two primary desktop support staff are assigned to the unit and one serveradministrator. In the event that systems would have to be rebuilt, a much larger group of technicalstaff would need to be assigned to the task. Depending on the nature of the emergency or disaster,central IT staff may be assigned to other higher priority projects.
Other obstacles
How your IT staff will assistfaculty & staff to work fromhome
This would not be possible for our unit since our primary mission is on campus health andcounseling services. Our operation depends on the facility we currently reside in and students(patients/clients) who reside on campus. A small number of administrative staff could remainpartially functional working from home. Assuming their home computers and internet services wereadequate, they could begin working from home immediately. IT support could be accomplished viathe Remote Assistance Program.
IT applications for whichthere is no workaround
Our medical systems (servers, workstations, printers, scanners, etc) are critical to the function ofthe operation. Short term disruption (1-2 weeks) could be accommodated, but longer termdisruption could not be accommodated.
Part 6: Action Items for IT
See Action Item List (Section VI)
See list of Action Items in Section VI.Page 57
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theStep 4 tab of the on-line tool.
Listed here are actions that can be done to promote disaster-consciousness and disaster-readiness among our unit's faculty.These will appear also in the Action Item List in section VI.
Action Item Comment
IV. FACULTY PREPAREDNESS
See list of Action Items in Section VI.Page 58
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
V. KEY RESOURCES
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 1: Staff Basics
Does your unit have a (printed)emergency contact list for faculty& staff?
Yes
Who holds copies of theemergency contact list? (bespecific)
Maggie Merritt, Assistant to the Director
Who updates the emergencycontact list?
Maggie Merritt
Who knows how to checkmessages on your department'smain phone line?
Maggie MerrittMelissa MillerDebbi Saint JohnDebbie Hall
Who knows how to record agreeting on your department'smain phone line?
Melissa MillerMaggie MerrittDebbi Saint John
Who can post messages on yourdepartment's web site (i.e., do theactual mechanics)?
Student Services Office
Do your staff use any sharedpasswords that should be keptavailable?
Yes
Comment?
Key People in Your Unit:
Beth HydeNameTitle or function Pt Care CoordinatorSpecial skill NPSpecial role Third Leadership SuccessorComment Lead with pt care coordination; supervises mid-level providers;
communicable disease tracker
Cathy SandersNameTitle or function MRSASpecial skill Medical RecordsSpecial role Holds formal delegation(s) of authorityComment Point and Click knowledge and access
Debbi Saint JohnNameTitle or function Clinic DirectorSpecial skill RNSpecial role Second Leadership SuccessorComment Manages Reception, Nursing, Medical Assistants; Clinic Operations and
Flow
See list of Action Items in Section VI.Page 59
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Diane LamotteNameTitle or function Ancillary Svcs DirSpecial skill PharmacistSpecial role Second Leadership SuccessorComment Access to Pharmacy, Health and Safety Officer, CERT trained
Dorje' JeanetteNameTitle or function CAPS Clinical MgrSpecial skill PhD PsychSpecial role Holds formal delegation(s) of authorityComment CAPS
Edward MalloyNameTitle or function Medical DirectorSpecial skill MDSpecial role First Leadership SuccessorComment
Gary DunnNameTitle or function CAPS DirectorSpecial skill CounselingSpecial role Second Leadership SuccessorComment CAPS; on Red Folder Team
Dependent upon type of crisis.
Maggie MerrittNameTitle or function Assistant to Dir.Special skill PersonnelSpecial roleComment
Mary KnudtsonNameTitle or function Executive DirectorSpecial skill Mgr, NPSpecial roleComment Leader
MaryJan MurphyNameTitle or function CAPS Training DirSpecial skill PhD PsychSpecial role Holds formal delegation(s) of authorityComment CAPS
Robert AntoninoNameTitle or function Business IT MgrSpecial skill IT, FacilitySpecial role Third Leadership SuccessorComment
Tammy WoodNameTitle or function HR SpecialistSpecial skill SHR, BusinessSpecial role Holds formal delegation(s) of authority
See list of Action Items in Section VI.Page 60
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Comment Access to SHR systems
See list of Action Items in Section VI.Page 61
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 2: Work from Home
The capabilities of some faculty & staff to connect from home are listed below.
See list of Action Items in Section VI.Page 62
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 3: Teams
These are important teams on which departmental faculty and/or staff participate.
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
See list of Action Items in Section VI.Page 63
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
Team Name
PurposeMembers
Comment
See list of Action Items in Section VI.Page 64
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 4: Skills
Skill Description Comment
V. KEY RESOURCES (cont.)
Skills that may be needed post-disaster to perform our unit´s critical functions:
Clinical Laboratory Scientist medical laboratory technician
Facilities Building support
IT support EMR and other software andhardware
Licensed Counselor patient counseling
Licensed Nurse Practitioner medical provider
Licensed Pharmacy Technician pharmacy technician
Licensed Phlebotomy Technician phlebotomy technician
Licensed Physician medical doctor
Licensed Physician's Assistant medical provider
Licensed Registered Nurse nurse
Licensed Vocational Nurse nurse
Medical Assistant medical assistant
Payroll process payroll
Procurement purchasing of supplies
Psychiatry Psychiatry
Reception reception for patients
Registered Pharmacist pharmacist
Registered Radiology Technician X-ray technician
See list of Action Items in Section VI.Page 65
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 5: Staffing Requirements
This list displays both• numbers of staff who may be REQUIRED during crisis, and• numbers of staff who may be AVAILABLE FOR RE-ASSIGNMENT during crisis
Function
Definitions
CriticalityLevel
Category ofStaff Shift
FTErequiredundernormalconditions
FTErequiredduringcrisis
FTE whomay beavailablefor re-assignment
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Critical 1: must continue (life, health, security)Critical 2: must continue, perhaps in reduced modeCritical 3: pause if forced, but must resume in 30 days or soonerDeferrable: resume when conditions permit
-2.00Same Day Clinic Critical 1 Physician Day 2.00 4.00
-2.00Same Day Clinic Critical 1 Nurse Practitioner Day 2.00 4.00
-1.00Same Day Clinic Critical 1 Physician Assistant Day 1.00 2.00
-1.00Same Day Clinic Critical 1 Nurse, Clinical Day 2.00 3.00
0.00Same Day Clinic Critical 1 AdministrativeAssistant
Day 3.00 3.00
0.00Laboratory Services Critical 1 Lab Assistant Day 2.00 2.00
0.00Pharmacy Services Critical 2 Pharmacist Day 1.00 1.00
0.00Pharmacy Services Critical 2 Pharmacy Tech Day 1.00 1.00
0.00Facilities and FinancialServices
Critical 2 Buyer Day 1.00 1.00
0.00Medical Assisting Critical 1 _Assistant Day 4.00 4.00
0.00IT Services Critical 2 Computer ResourceSpecialist
Day 1.00 1.00
2.00Counseling Psychology Critical 2 Psychologist Day 8.00 6.00
See list of Action Items in Section VI.Page 66
0.00Psychiatry Critical 2 Physician Day 2.00 2.00
See list of Action Items in Section VI.Page 67
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 6: Staff of Other Units
These are staff of other units whom you may need to contact:
NameDepartment/OrgAddressWork phoneCell phoneFaxEmailComment
Environmental Health & Safety
831-459-2553
NameDepartment/OrgAddressWork phoneCell phoneFaxEmailComment
EOCUCSC Fire Department831-459-2342
NameDepartment/OrgAddressWork phone
Peter McMillan
Cell phoneFaxEmailComment
ITS
[email protected] Divisional Liaison
NameDepartment/OrgAddressWork phoneCell phoneFaxEmailComment
Public Affairs Office
831-459-2495
See list of Action Items in Section VI.Page 68
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
NameDepartment/OrgAddressWork phoneCell phoneFaxEmailComment
Purchasing2300 Delaware,831-459-2311
NameDepartment/OrgAddressWork phone
Receiving
Cell phoneFaxEmailComment
Receiving ServicesH Barn831-459-2852
NameDepartment/OrgAddressWork phone
Alma Sifuentes
Cell phoneFaxEmailComment
Student Affairs
83145916768317509656
NameDepartment/OrgAddressWork phoneCell phoneFaxEmailComment
Student Affairs DOC
[email protected]://studentaffairs.ucsc.edu/preparedness/docs/EmergencyOpsGuide.pdf
NameDepartment/OrgAddressWork phone
TAPS
Cell phoneFaxEmailComment
TAPS
831-459-2190
See list of Action Items in Section VI.Page 69
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 7: Stakeholders
These are stakeholders whom you may need to contact:
Name ProtoCall VendorType of Stakeholder
Department/Org
AddressWork phoneCell phone
Fax
Products/Services Counseling After Hours Phone Services
Alternate Vendors
Comment
Name Santa Cruz County Public Health Officer Other stakeholderType of Stakeholder
Department/Org
Address 1080 EmelineSanta Cruz, CA 95062
Work phone 831-454-4000Cell phone
Fax 831-454-5049
Products/Services Public Health EmergenciesCommunicable Disease Reporting
Alternate Vendors
Comment Lisa Hernandez MD
Name VendorType of Stakeholder
Department/Org Alhambra-DS Waters
Address 465 N Halstead St. #150Pasedena, ca 91107
Work phone 800-492-8377Cell phone
Fax 831-424-4350
Products/Services Distilled and drinking water
Alternate Vendors
Comment ACCT# 5128987
See list of Action Items in Section VI.Page 70
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Name VendorType of Stakeholder
Department/Org California Radiographics
Address 3335 Soquel Dr.Soquel, CA 95073
Work phone 831-462-8399Cell phone
Fax 831-462-8397
Products/Services Radiology equipment vendor and serviceprovider
Alternate Vendors
Comment www.crixray.com
Name Cardinal VendorType of Stakeholder
Department/Org Cardinal
Address Elk Grove, CAWork phone 800-678-7889Cell phone
Fax 866-456-4590
Email [email protected]
Products/Services Pharmaceutical and medical supplies
Alternate Vendors
Comment Acct # 012110Login - lamotte_diane pw=#ucscRep = Tony Sprugasci
Name COSTCO VendorType of Stakeholder
Department/Org COSTCO
AddressWork phone 800-220-6000Cell phone
Fax
Email www.costco.com
Products/Services Clinic and Pharmacy supplies and sundries
Alternate Vendors
Comment Membership = Diane M LamotteMBR# 111800264474Pay with OTC Credit Card
Name Dominican Other stakeholderType of Stakeholder
Department/Org Dominican Hospital
Address 1555 Soquel Dr.Santa Cruz, CA 96062
Work phone 831-462-7700Cell phone
Fax 831-462-
Products/Services Hospital care
See list of Action Items in Section VI.Page 71
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Emergency Department
Alternate Vendors
Comment
Name Joan Lowden VendorType of Stakeholder
Department/Org File Maker Support
AddressWork phoneCell phone
Fax
Products/Services File Maker Programmer and Consultant
Alternate Vendors
Comment
Name VendorType of Stakeholder
Department/Org Fisher Scientific
Address 2170 Martin Ave,Santa Clara, CA 95050
Work phone 800-766-7000Cell phone
Fax 800-964-0205
Products/Services Medical Laboratory supplies
Alternate Vendors
Comment ACCT# 114945-002
Name VendorType of Stakeholder
Department/Org FUJIFILM
Address FUJIFILM Medical Systems USA, Inc.419 West AvenueStamford, CT 06902-6300VM (800) 446-5450FAX (203) 363-3817
Work phone 888-385-4633Cell phone
Fax FAX (203) 363-3817
Products/Services Digital Radiology System
Alternate Vendors
Comment Serial Number = 07220616
Name VendorType of Stakeholder
Department/Org Kalos, Inc.
Address 3518-B SE 21st St.Topeka, KS 66607
Work phone 800-264-0068Cell phone 785-232-3606
See list of Action Items in Section VI.Page 72
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Fax 785-232-4917
Email [email protected]
Products/Services Pharmacy Software
Alternate Vendors
Comment
Name Richard Raisbeck VendorType of Stakeholder
Department/Org McKesson
Address 2701 Prospect Park Dr. #100Work phone 800-933-4633 X8250Cell phone 831-801-4509
Fax 831-636-8019
Email [email protected]
Products/Services Medical/Surgical Supplies
Alternate Vendors
Comment ACCT# 3755414
Name Matt Hinds VendorType of Stakeholder
Department/Org Mission Linen
Address 600 Swift St.Santa Cruz, CA 95060
Work phone 831-423-1630Cell phone
Fax 831-423-8122
Email [email protected]
Products/Services Linen supplies
Alternate Vendors
Comment
Name VendorType of Stakeholder
Department/Org Office Depot
Address 470 River St.Santa Cruz, CA 95062
Work phone 877-969-6629Cell phone
Fax 800-572-6473
Products/Services Office supplies
Alternate Vendors
Comment Acct# 0608509
Name Ryan Hays VendorType of Stakeholder
Department/Org Orchard Software
Address 701 Congressional Blvd #360Carmel, IN 46032
Work phone 800-856-1948Cell phone
See list of Action Items in Section VI.Page 73
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Fax 317-573-2633
Products/Services Laboratory Information System
Alternate Vendors
Comment Acct# U032
Name VendorType of Stakeholder
Department/Org Point and Click Solutions
Address 6 Lincoln Knoll LaneSuite 101Burlington, MA 01803
Work phone 781-272-9800Cell phone
Fax 781-272-9811
Products/Services Electronic Medical Record Software
Alternate Vendors
Comment
Name Praxair VendorType of Stakeholder
Department/Org Praxair
Address 2020 De La Cruz BlvdSanta Clara, CA 95050
Work phone 800-772-9247Cell phone 800-660-2066
Fax
Products/Services Oxygen (portable) vendor
Alternate Vendors
Comment ACCT# ZA996
Name Quest Reference Lab VendorType of Stakeholder
Department/Org Quest Laboratories
AddressWork phone 800-588-8914Cell phone
Fax 916-286-8964
Products/Services Laboratory specimen testing
Alternate Vendors
Comment ACCT# 273
See list of Action Items in Section VI.Page 74
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
CommentA. Office Equipment
Minimum Number
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 8: Equipment & Supplies
Minimum equipment needed to carry out all critical functions:
Workstation (includes desktopcomputer, network connection, table,chair)
20
Laptop computer (car chargeradvised)
2
Telephone (hard-wired) 10
Printer 15
Fax 5
Copier 1
Scanner 1
Server 3
B. Other Equipment
(major items only) GurneysWheelchairsPowered Air Purifying Respirators (PAPR)
C. Supplies
Necessary Consumables Wound Cleansing, Bandaging and Treatment (i.e. sutures)SplintsCrutchesMedicationsMasks (including N-95's)GlovesUCOP Central Procurement / UCSF Northern CALinens - Blankets, towels
Inventory or StockpilingConsiderations
UCOP Central Procurement / UCSF Northern CA
See list of Action Items in Section VI.Page 75
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
V. KEY RESOURCES (cont.)
To edit this plan section, use theStep 5 tab of the on-line tool.
Part 9: Facilities & Transportation
Facilities (special needs beyondoffice-classroom-lab needs)
Utilities (very important to thefunctioning of the department)
CommentUtility Name
Elevator
Emergency BackupGenerator
Heating, Ventilation,Air Conditioning(HVAC)
Freezer
City Water
Oxygen (bottled)
Refrigeration
PublicAddress/PagingSystem
Security AlarmSystem
Electricity
Radio Communication(800 MHz)
Wireless Network
Waste/GarbageRemoval
Sewer
Cogeneration
Transportation (special transportationneeds)
Possible patient transport to hospital
See list of Action Items in Section VI.Page 76
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Other Resources
See list of Action Items in Section VI.Page 77
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theAction Item Summary tab of theon-line tool.
VI. ACTION ITEM LIST
Action Item # Remote server back-up1Information technologySupports this critical function
Estimated cost
Cost one-time or annual?
Within whose scope
Date Entered
Assigned To
Due Date
Comment
Status In progress
Archived?
Action Item # Back-up restoration testing with central ITS and vendors.2Information technologySupports this critical function
Estimated cost less than $100
Cost one-time or annual? Annual
Within whose scope my unit together with other units on campus
Date Entered
Assigned To
Due Date
Comment In addition, our information system vendors would need to be heavily involved.
Status In progress
Archived?
Action Item # Criticality analysis to determine minimum number and location of systems thatneed to be deployed within the facility to become functional.
3
Information technologySupports this critical function
Estimated cost less than $100
Cost one-time or annual? One-time
Within whose scope my unit itself
Date Entered
Assigned To
Due Date
Comment
Status In progress
Archived?
See list of Action Items in Section VI.Page 78
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
To edit this plan section, use theAction Item Summary tab of theon-line tool.
VI. ACTION ITEM LIST (cont.)
Action Item # Upload actual paper process documents.4Same Day ClinicSupports this critical function
Estimated cost less than $100
Cost one-time or annual? One-time
Within whose scope my unit itself
Date Entered 2014/02/27
Assigned To
Due Date
Comment
Status In progress
Archived? N
See list of Action Items in Section VI.Page 79
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Appendix A.
To edit this plan section, use theStep 5 tab (Document Summary)of the on-line tool.
List of Key Documents
Documents that have been uploaded into this on-line continuity tool (as indicated below) can be viewed on-screen, then printed.
These documents have been identified as important for continuing our critical functions.
CAPS Organizational ChartName
Description CAPS Org Chart
Association
Medium Electronic (computer)
Location P&P Manual
Owner (department) Gary Dunn
Contact person(s) Gary Dunn
Backup measures
Comment
Uploaded into this tool? Yes
Communications P&PName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/http://shs-manual.ucsc.edu/policy/communications-policy
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Emergency Evacuation ProceduresName
Description
Association
Medium Electronic (computer)
Location file:///Users/dianelamotte/Desktop/EMERGENCY%20EVACUATION%20PROCEDURES%20%7C%20Student%20Health%20Center%20Manuals.webarchive
Owner (department)
Contact person(s) Diane Lamotte
Backup measures
Comment
Uploaded into this tool? Yes
See list of Action Items in Section VI.Page 80
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Emergency Mode Operations Paper Systems ProcedureName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/emergency-mode-operations-paper-systems-procedure
Owner (department)
Contact person(s) Debbi Saint John
Backup measures
Comment
Uploaded into this tool? Yes
Emergency Procedures for HazardsName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/hazardous-emergencies-0
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Hazardous EmergenciesName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/hazardous-emergencies-0
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Key IT ContactsName
Description
Association
Medium
Location
Owner (department)
Contact person(s)
Backup measures
Comment
See list of Action Items in Section VI.Page 81
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Uploaded into this tool? No
Medical Waste ManagementName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/document/medical-waste-management-plan
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Public Health PolicyName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/student-health-services-crisis-response-plan-health-related-matters
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Respirator PolicyName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/respirators
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? Yes
Respiratory Protection ProgramName
Description Use of N-95 and Powered Air Purifying Respirators
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/document/respiratory-protection-program
Owner (department)
Contact person(s) Diane Lamotte
See list of Action Items in Section VI.Page 82
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Backup measures
Comment
Uploaded into this tool? Yes
SA Key ContactsName
Description
Association
Medium
Location
Owner (department)
Contact person(s)
Backup measures
Comment
Uploaded into this tool? No
SHC Drupal SiteName
Description
Association
Medium Electronic (computer)
Location
Owner (department) Peter McMillan, ITS
Contact person(s) Peter McMillan ITS
Backup measures
Comment
Uploaded into this tool? No
SHS Organizational Chart 2014-2015Name
Description
Association
Medium Electronic (computer)
Location
Owner (department)
Contact person(s) M. Merritt or M. Knudtson
Backup measures
Comment
Uploaded into this tool? Yes
Staff Contact infoName
Description Staff home phone, address and emergency contact information
Association
Medium Electronic (computer)
Location
Owner (department) Maggie Merritt
See list of Action Items in Section VI.Page 83
UC Santa CruzContinuity Plan For UC Ready UCSC SHS
Contact person(s) M. Merritt
Backup measures
Comment Updated 03/11/14
Uploaded into this tool? Yes
Standardized ProceduresName
Description
Association
Medium Electronic (computer)
Location http://shs-manual.ucsc.edu/policy/iii-rn-standardized-procedures
Owner (department)
Contact person(s) Debbi Saint John
Backup measures
Comment
Uploaded into this tool? No
UCSC SHS Policy and Procedure ManualName
Description Policies and Procedures for the Student Health Services
Association Critical Function - Same Day Clinic
Medium Electronic (computer)
Location Available on web if UCSC ITS uphttp://shs-manual.ucsc.edu/policy/main-manual
Owner (department) Diane Lamotte
Contact person(s) Diane Lamotte
Backup measures Drupal site on server
Comment
Uploaded into this tool? No
See list of Action Items in Section VI.Page 84
