UBND THANH PHO UONG BI ONG HOA XA HQI CHU NGHIA VIVI' NAM , VAN PHONG HDND&UBND DOc 14p - Ttr do - 1-14nh phitc

S6: 41 /BC-VP Uong Bi, ngay 11 thong 3 nom 2019

BAO CAO Viec thtic hien Lu;at Tiep ding dan, Luat Khieu nai, Lt4t TO coo

va Lu4t Phong, chtmg tham nhiing tir ngay 01/01/2018 den ngay 31/12/2018

Thkrc hien Quyet dinh s6 886/QD-UBND ngay 01/3/2019 dm Chu tich UBND thanh ph6 Ve viec thanh tra trach nhiem trong viec thtrc hien Luat Tie') cong dan, Luat Khieu nai, Luat To coo va Luat Phong, chong tham flitting, Van phong HDND&UBND Thanh ph6 boo coo ket qua thtrc hien nhtr sau:

1. V* thtrc hien Lu4t Tiep ding dan 1.1. V* thtrc hien cac quy dinh ctia pita') IWO ve dia diem tiep cong

dan va to chtic tiep cong dan Van phong HOi d6ng nhan dan va Uy ban nhan dan thanh ph6 la co quan

chuyen mon thuOc Uy ban nhan dan thanh pho, thvc hien nhiem vu tong hop, lam tham mtru trkrc tiep cho HOi &mg nhan dan va Uy ban nhan dan thanh pho; thtrc hien chirc nang xay Ong chtrang trinh, hooch cong tac, bo tri phtrang tien, vat chdt phpc vu cac hoot dOng cua HDND va UBND Thanh ph6. Viec tiep Cong dan duTic thtrc hien theo Luat Tie') cong dan do 01 d6ng chi Pho Chanh Van phong lam trtrOng Ban tiep cong dan.

Thtrc hien Luat tiep cong dan ngay 25/11/2013, Nghi dinh s6 64/2014/ND-CP quy dinh chi tiet thi hanh mot s6 di'eu cua Luat tiep ding dan va Cong van s6 4768/UBND-TP ngay 27/8/2014 dm UBND tinh Quang Ninh ve viec thanh lap Ban tiep cong dan cap Tinh, cap Huyen. Van phong HDND&UBND Thanh ph6 da tham muu UBND thanh ph6 ban hanh cac Quyet dinh: Quye't dinh s6 4656/QD-UBND ngay 31/10/2014 Ve viec thanh lap Ban tiep cong dan tivc thuOc Van phong HDND&UBND, Bien the g6m có Trtromg ban la dong chi Pito Chanh Van phong HDND&UBND va 01 cong chirc chuyen mon; Quy& dinh s6 4756/QD-UBND ngay 17/01/2016 Ve viec ban hanh not quy tiep cong dan tai Nai lam viec tiep cong dan UBND thanh ph6 Uong Bi, Quyet dinh s6 4755/QD-UBND ngay 07/11/2014 Quy trinh tiep nhan va xir ly don khieu nai, to coo, phan anh, kien nghi tren dia ban thanh ph6 Uong Bi, Quyet dinh s6 4740/QD-UBND ngay 05/11/2014 quy dinh chirc nang, nhiem vu, quyen han va co cdu to chirc cua Ban tiep cong dan thanh ph6 Uong Bi.

Can cir Quyet dinh, Van phong da b6 tri du Hen the then quy dinh. soy Ban tiep cong dan dtrov b6 , tri, khang trang, có day trang thiet bi phuc vu cho viec tiep cong dan, Ban tiep cong dan thirc hien viec tiep cong dan hang ngay,

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dinh kSr, ma se theo doi viec tier) ding dan, tiep nhan va xir 1/ don thu theo dung quy dinh.

*Thyc hien the de cho can be lam ding tac tiep ding dan: ,- Viec thtrc hien the de bei dung cho can be, cong chirc dtrac giao nhiem

vu Tie') cong dan va xd V, dan thu &roc thtrc hien theo dung quy dinh dm Thong ttr se 320/2016/TT-BTC ngay 14/12/2016 dm K. Tai chinh va Nghi guy& se 68/2017/NQ-HDND ngay 07/7/2017 dm Hei deng nhan dan tinh Quang Ninh.

- Thtrc hien h8 trig theo Nghi quyet se 18/2016/NQ-HDND ngay 27/7/2016 dm Wei deng nhan dan tinh quy dinh chinh sach h8 trig can be, ding chirc, vier' chirc, lao Ong hqp ding lam viec er cac Trung tam Hanh chinh ding, be phan tiep nhan va tra ket qua a cac ca quan, dan vi, dia phuang cac cap; van ban se 5011/UBND-TM3 ngay 17/8/2016 dm UBND tinh Quang Ninh ve viec trien khai thyc hien Nghi guy& se 18/2016/NQ-HDND dm HDND tinh: trang cap deng phyc: 2 be xuan he: 800.000d/be, 01 be qu'an do thu dOng: 2.000.000d/be va h8 trig mire 2.000.000d/thang cho CB, CC, VC, NV lam viec tai Trung tam (ke ca can be dm ca quan nganh d9c Trung uang) duet nghiern thc trien khai thyc hien.

- Ban tiep cong dan tryc tiep cong clan, thuang xuyen cac ngay lam viec trong tuan tai Try so tiep cong dan thanh pho;,Doi vei met se tnrang hqp kien nghi dm ding dan dong ngu&i, tiem an nhieu yeu to phirc tap Ban tiep Cong dan bao cao lanh ciao UBND thanh phO cong cac phong, ban chuyen mon tiep det xuAt tai Try so tier) ding dan. Cac buoi tiep ding dan dinh kSr do deng chi Chu tich hoc pile Chia tich phy trach linh vtrc tryc tiep tiep cong dan, ding tham gia buoi tiep con co cac phong, ban chuyen mon, Thuang tryc Thanh fly, Thtrang tryc HDND, UBMTTQ va cac Doan the, Tea an nhan dan thanh ph6.

- Viec thtrc hien quy trinh tiep cong dan: Ban tiep cong dan tiep nhan dan, hoac y kien kien nghi phan anh dm cong dan, can cir vao nei dung dan va cac quy dinh dm phap luat, Ban tiep ding dan phan loai dan, me. so theo del, tham muu UBND thanh pith chuyen dan dm cong dan den cac phong, ban chuyen mon giai guy& theo thAm quyen. Don doc va theo del ket qua giai quyet.

- Viec thgc hien cac bien phap bao dam an ninh teat ty, an than tai dia diem tiep cong dan; sir phi hqp veri cac co quan, to chirc trong viec bao dam tilt ty, an town nai tiep cong dan: Tai Try se. tiep cong dan di bao ve va c6 lap Ot he thong Camera theo del, dam sat viec fief) cong dan. Tai cac buoi tiep ding dan dinh kSr de dam bao an ninh teat to tai Try soy tiep cong dan con be tri cong an phuang, cong an thanh pile lam ding tac dam bao an ninh teat ty.

1.2. WO thuv hi0 cac quy dinh dm phip luit ve tier, cong dan clia nguiri dfrng din ca quan, t6 chtiv

Hang thang, dinh kSr vao cac ngay 01 va 15, deng chi Chu tich UBND thanh phe hoc phe Chu tich phy trach linh vtrc tryc tiep tiep cong dan, ding tham gia

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buOi tiep con có cac phong, ban chuyen mon, Thtrong trkrc Thanh uy, Thlreyng truc UBMTTQ va cac Doan the, Toa an nhan dan thanh ph.O. Tai but)i tiep ding dan dinh kST lanh dao UBND thanh phO nghe y kien kien nghi, de nghi cua cong dan, tiep nhan don va chi dao giao cac phong, ban chuyen mon xem xet, xir ly giai quyet timg trizerng hop cu the. Sau cac buoi tiep cong dan Ban tiep cong dan có Thong bac) ket qua tiep cong dan chuyen den cac phong, ban chuyen mon giai quyet theo chi dao va theo tham quyen, &mg thOi clang tai teen dog Thong tin dien tir Thanh ph6 de &mg dao nhan dan biet.

Nam 2018, d6ng chi Chu tich UBND thanh pith trirc tiep tie') ding dan 17 buOi, trong do d'ong chi Ph6 chu tich UBND thanh phO tiep 07 buOi, lath dao UBND thanh pho da tryc tie!) d6i tho4i voi cong dan 28 cuOc.

1.3. Vi0 thkrc hien cac quy dinh cfia phip lu4t ve theo doi, ding hop tinh hinh khieu nai, kien nghi, phfin anh tai non tiep cong dfin

Trong nam 2018, Tai try sa tiep cong dan Thanh ph'6 da tiep 512 ltrat ngtrOi (367 vy viec) giam 396 luvt nguOi (grain 372 vy viec) so voi ding kji nam 2017, trong do: 110 vu viec ve linh vgc dat dai, 176 vy viec ve linh vyc giai phong mat bang, 81 vy viec khac. CO 19 doan 'Jong ngtrad (15 vy viec) giam 13 dam deing ngwoi va 15 vu viec so vai cling ky nam 2017.

Tiep nhan dan: Nam 2018, UBND thanh phO da tiep nhan 570 dan (570 vu viec) gicim 686 don (686 vy viec) so voi ding kJ) nam 2017, trong do có 177 don (177 vu viec) ve linh vtrc d'At dai, 260 don (260 vu viec) ve linh vyc giai phong mat bang, 133 don (133 vu viec) ve 11 h vyc Ichac.

Phan loai don: trong 570 don da tiep nhan co 513 don kien nghi, 57 dan khieu nai (trong do có 21 don kJ) try& chuye'n sang), khong có don to cao.

Xir 1/ don: có 513 dan kien nghi da tham muu cho hanh dao UBND thanh ph'6 xir ly va giao cho cac phong, ban chuyen mon giai quy& hoac htremg dan cong dan giri don ten cac co quan c6 lien quan giai quyet theo tham quyen. Co 57 don khieu nai thuOc tham quyen da thy ly giai quyet theo quy dinh.

Viec tiep cong dan va xir V, don this &roc bO phan tiep cong dan mo so theo doi, ltru giu ho sa theo dung quy dinh. Trong qua trinh giai quyet Ban tiep cong clan thtrang xuyen, kiem tra, don doc cac co quan, don vi thyc hien giai quyet dung quy dinh, khong de dan thu ton d9ng keo dai.

2. Viec thkrc hien Lufit Khieu nai, Lufit TO cao 2.1. Viec thin hien cac quy dinh cua phap lufit ve ban hanh cac van ban

htrefng dan thi hanh phi') lu'at ve khieu nai theo thfim quyen - Viec ban hanh, s6 ltrong van ban da ban hanh; tinh hap phap, hop 1$/, kha

thi, kip thOi cua cac van ban htrong clan thi hanh phap luat ve khieu nai: Thyc hien Nghi quyet so 09-NQ/TU ngay 08/12/2017 dm Ban Chdp hanh

Dang be, Tinh, Nghi quyet so 08-NQ/TU ngay 12/12/2017 dm Ban Ch'Ap hanh

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Dang b6 thanh ph6, Nghi quy6t s6 395/2017/NQ-HDND ngay 20/12/2017 dm HDND thanh ph6 ve phuang hu&ng, nhiem vy nam 2018. UBND thanh ph6 da ban hanh K6 hoach so 10/1(H-UBND ngay 10/01 /2018 trien khai thtrc hien chi d6 cong tac nam 2018 ve giai quy6t khi6u nai, to cao tren dia ban thanh ph6 Uong Bi. Sau khi ban hanh K6 hoach, Van phong da tham muu UBND thanh ph6 da chi dao, don d6c UBND cac xa, phuerng cu the hoa k6 hoach dm tirng dan vi de thyt hien chi' de ding tac nam ve giai quyet khieu nai, to cao dat hieu qua.

- Viec to chic thuc hien va k6t qua thuc hien cac van ban huong an thi hanh phap luat ve khi6u nai: Van phong HDND&UBND ph6i hop voi Phong Tir phap, Ca quan Kiem,tra - Thanh tra tham rraru UBND thanh ph6 t6* chic cac bu6i tap huan, tuyen truyen Lu'at Khieu nai, Luat TO cao va cac Nghi dinh, Thong to huang dan thi hanh, Can b6, CC-VC va nhan vien co. quan tham gia day du. Ngoai ra Ban Tiep cong dan can tham gia cac buoi tap huan, trao d6i kinh nghiem do UBND Tinh to chic.

2.2. Vi4 theo doi tiep nh4n dun, phan loci do'n, xir 1 , dun va giai quyet do'n khieu nai, CO cao, kien nghi, de nghi thuOc thAm quye'n

Trong nam 2018, da tip nhan va thy 1/' 57 dan khi6u nai (57 vy viec), trong do c6 21 don (21 vy viec) kS, till& chuyen sang. Trong 57 dan khieu nai a thy lf c6 38 don giai quyet lan dau va 19 dan da dugc giai quyet lan hai.

Cac doan xac minh da tham M1111 Chu tich UBND thanh,ph6 giai quy& 54 don (54 vy viec), g6m: da ban hanh 47 quyet dinh giai quyet cua 47 vy viec (trong do giai quyit fan dau 35 vy viec, giai quyet lan hai 12 vy viec), trong 47 quyet dinh giai quyet c6, 01 vy viec khieu nai dung, 02 vy viec khieu nai dung mot phan, 44 Iry viec khieu nai sai. Co 07 quyet dinh dinh chi giai quyet khieu nai (4 do: cong dein co clan xin nit khieu nai)

, SO vu viec khieu nai Bang tip tic giai quyet 03 vy viec trong do: trong kS, tip Wan 02 vy viec, 01 vy viec kSi truck chuyen sang (gorn 01 vu viec khieu ngi lcin dau, 02 vy viec khieu ngi lan 2).

* Viec thuc hien cac quy dinh cita phap luat vi to chic doi thoai trong giai .: ..: . quyet khieu nai

Cac vu viec khi6u nai dau dugc cac phong ban chuyen mon giai quy6t khieu nai to chirc doi thoai voi cong dan theo dung quy dinh dm phap luat.

* Viec thuc hien cac quy dinh ctia phap luat vi cong khai quyk dinh gicii *guy& khiiu ngi, cong khai kit Juan not dung to cao, quyet dinh x& 1), hanh vi vi pham bi to cao:

Cac Quy6t dinh giai quy6t khieu nai deu ducfc, cong khai chuyen an cong dan, an cac ca quan c6 lien quan de Nest, niem yet cong khai tai Try so Tiep Cong dan, tren C6ng thong tin dien tir Thanh pho, try se( UBND cac xa, phuong, khu dan cu.

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* Viec thvc hien cac quy dinh cua phcip !liar 14' ch'A dO thong tin, bao cao, quan ly va luu trir ho sa giai quyet vu viec khieu nai, to ado.

- Ban tiep Cong dan thgc hien nghiem bac the do bao cao dinh kS/, bao cao d6t xuat ve cong tac giai quyet khieu nai, to cao theo dung quy dinh.

2.3. Viec trien khai thin hien cac quyet dinh xir 151, giai quyet dun di co hieu !tic phip 1u4t

, Ban tiep cong dan thu6ng xuyen cap nhat, theo doi cac Quyet dinh giai quyet khieu nai da c6 hieu lire phap luat, dOn &lc cac dan vi thgc hien theo quy dinh.

2.4. Thtyc hien quan ly Nhi nu*c NIA tuyen truyen Luit Khieu nai, Lu4t TO cao theo chirc 'tang, nhiem vu cua dun vi

Van phong HDND&UBND thanh ph6 ph& hgp vai Ca quan Kiem tra - Thanh tra, phong Tu phap tuyen truyen ph6 bien Luat Khieu nai, Luat T6 cao den (King dao Can 1)6, Cong chirc, vien chirc ca quan UBND thanh pho, cir, can 136 tham gia day cac lap tap huan,ve nghiep vg tiep ding dan va giai quyet khieu nai, to cao. Tuyen truyen, bier' den toan the CBCCVC va nhan vien ca quan ve thgc hien chia de cong tac nam 2018 cua UBND thanh ph6 va Ke hoach s6 10/1CH-UBND ngay 10/01/2018 trien khai thgc hien chi' de cong tac nam 2018 ve giai guy& khieu nai, to cao tren dia ban thanh ph6 Uong Bi.

3. Vi?c thtyc hien cac quy dinh phi') luit ve phong, chOng tham Wing 3.1. Viec xcly dung va thyv hien churmg trinh, ke hoach phOng chong tham nhib g Thgc hien Nghi quyet s6 126/NQ-CP ngay 29/1 1/2017 dm Chinh pima ve

Chuang trinh hanh d6ng cua Chinh phu thgc hien cong tac ph6ng, ch6ng tham nhang den nam 2020; Ke hoach s6 77/KH-UBND ngay 02/4/2018 trien khai thgc hien Nghi quyet s6 126/NQ-CP ngay 29/11/2017 dm Chinh phu ve Chuang trinh hanh dOng cua Chinh phu thgc hien cong tac phong, ch6ng tham nhiing den nam 2020; Van phong HDND va UBND thanh ph6 da ban hanh va to chirc trier' khai thgc hien cac not dung dm Ke hoach s6 07/KH-UBND ngay 09/01/2018 thgc hien cong tac phong ch6ng tham nhang nam 2018. Tiep tgc thgc hien chuang trinh, chien lugc Quoc gia phong, chong tham nhung theo Ke hoach so 94/KH-UBND ngay 27/4/2017 dm UBND thanh ph6 ve viec thgc hien chien hive Qu6c gia ve phong, ch6ng tham nhung (giai down 2017-2020) ten dia ban thanh ph6.

3.2. Viec tuyen trui4n, pha ban chu trurmg, chinh sach cua Dang, phcip luat cua Nha ?mac ve phong, chong tham nhang.

Tuyen truyen, ph6 bien r6ng rai den CBCCVC trong cac bu6i h9p ca quan, cac bu6i sinh hoat chi b6'• ve not dung Nghi guy& se; 126/NQ-CP ngay 29/11/2017 cua Chinh phU ve Chuang trinh hanh d'Ong cua Chinh phu thgc hien cong tac phong, ch6ng tham nhang den nam 2020; Ke hoach s6 77/KH-UBND ngay 02/4/2018 trien khai thgc hien Nghi quyet s6 126/NQ-CP ngay 29/11/2017 dm Chinh phu ve Chuang trinh hanh d6ng cua Chinh phti thgc hien cong tic phong,

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chOng tham nhiing den nam 2020; K6 hoach se) 07/KH-UBND ngay 09/01/2018 thuc hien ding tac phong chOng tham nhiing nam 2018 v'e Chuang trinh, ke hoach

Qua do cac not dung van ban v• Chu truang, dueing lOi cua Dang, chinh sach, phap 1u4t cua Nha 'Tuck lien quan den Lu'a't khieu nai, lulat to cao,1u4t phong chong tham nhfing da dugc thong tin, tuyen truyen, pho bien kip thed den CBCCVC va nhan vien ca quan tir do ,nang cao thuc chap hanh phap lulat cua can bO, cong chirc, vien chirc, g6p phan nang cao y thirc trach nhiem, dao dirc cong vu cua moi CBCCVC va nhan vien co quan.

3.3. Vic cong khai, minh bach hoot dOng thi chinh, ngan sach nha nu&

La dan vi du toan trirc tip sir dung kinh phi ngan sach Nha ntrac Van phong HDND & UBND, Trung tam HCC thuc hien nghiern tuc cac quy dinh vs ding khai tai chinh theo dung quy dinh tai Thong to so 61/2017/TT-BTC, ngay 15/6/2017 dm BO truiyng BO Tai chinh ban hanh NTs viec farong dan cong khai ngan sach di voi don vi du toan ngan sach, to chirc dugc ngan sach nha nu& h6 trg.

- Huth thirc cong khai: Niem ye't cong khai tai bang thong bao cua ca quan, cong khai tai buOi hop ca quan theo dung Ithoan 1, DiL 15, 1-1.4t Ngan sach nam 2015.

- Th&i diem cong khai: Theo quy dinh tai DiL 6, Thong to so 61/61/2017/TT-BTC : (1) Bao cao du toan ngfin sach nha nuac phai dtrgc cong khai ch:arn,nhAt la 15 ngay, ke tir ngay dtrgc dan vi du toan cap ten hoc cap c6 tham quyen giao dau nam va dieu chinh giam hoc b6 sung trong nam (neu co). (2) Bao cao tinh hinh thuc hien du toan ngan sach nha ntrac hang quy, 6 thang phai dtrgc cong khai ch4m nhAt la 15 ngay, ke tir ngay k6t thuc quy va 06 thang. (3) Bao cao tinh hinh thuc hien ngan sach nha nuac hang nam dome ding khai ch4m nhAt la 05 ngay lam vic, ke tir ngay dan vi bao cao don vi du toan cap teen true tiep. (4) Bao cao quyet toan ngan sach nha ntrOc phai dome cong khai ch4m nhat la 15 ngay, ke tir ngay dirge don vi du toan cap tren hoc cap c6 tham quyen phe duyt.

- NOi dung cong khai, minh bach can phan tich, bao cao: + C6ng khai du toan ngan sach dugc cap trong nam bao gom ngu6n kinh

phi W. Chu va ngu6n kinh phi khong to + C6ng khai b6 sung ngan sach. + Cong khai quy6t toan ngan sach nam duge cap co thAm quy&'n phe duyt.

(Co chi tilt cac not dung kern theo)

3.4. ViOc cong khai, minh bach trong mua sam cong, xay dung ca ban va pan ly du an dau to xay dung

Vic ding khai, minh bach trong mua sam cong, xay dkmg co ban va quan 1Si du an &Au to xay dung tuan thit theo quy dinh cua Lu4t DL thau 2013; Nghi dinh 63/2014/ND-CP quy dinh chi tilt thi hanh mot so diL cua Lta't Dau thL 1./&'

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ltra ch9n nha than Quyet dinh 08/2016/QD-TTg ve mua sam TSNN theo phuang thirc tap trung.

a. Cong khai minh bach trong mua sam cong: * Ve cong khai quy the quart ly, sir dung tai san: C8ng khai quy the quan

IY, sir dung tai san dugc niem yet cong khai tai ca quan thong bao tai h6i nghi can b6 cong chirc ca quan.

- Thai gian cong khai: it nhat trong thai han 30 ngay, ke tir khi van ban c6 hieu ltrc thi hanh.

* Ve cong khai kinh phi, ke hoach dal' tu mua sam tai san: - N6i dung cong khai: Can dr vao du toan ngan sach dugc giao Van phong

cong khai viec phan bo du toan kinh phi dau tu, mua sam, s8 lugng, chimg loai, ke hoach va phuang thirc dau tu, mua sam, trang bi tai san va ket qua thkrc hien mua sam tai san dm ca quan.

- Thai diem cong khai cham nhat la 30 ngay ke tir ngay du toan kinh phi dau to mua sam tai san dugc cap c6 tham quyen phe duyet; thai diem cong khai ket qua thkrc hien mua sam tai san cham nhat la 30 ngay ke tir ngay viec mua sam, trang bi tai san nha nuac hoan thanh.

* Cong khai quan IY, sir dung tai san nha nuac: C8ng khai s6 lugng, gia tri tai san nha nuac (bao Om nguyen gia va gia tri con lai) dugc giao, hinh that stir dung, mix dich sir dung doi vai tai san thu6c pham vi Van phong quan IY.

* Cong khai viec dieu chuyen, thanh IY, ban, chuyen nhugng va cac hinh thirc chuyen d6i so. hiru Ichic d6i vai tai san: Ichong c6.

+ Trong nam 2018, Van phong clang kY mua sam tap trung mot s6 thiet bi van phong phut vu cho nhiem IN chuyen m8n; lap dat tai Trung tam HCC 01 man hinh LED; 04 man hinh ti vi a thtrc hien viec theo doi, giarn sat hoat dOng dm TTHCC va 1)6 phan m6t cira cac phuang, xa (ngan sach cap bo sung).

(Co chi till kem theo) + Trong xay dung ca ban: khong c6 + Trong quan 1Y du an dAu tu xay dung: Ichong c6 3.5. Viec cong khai, minh bgch viec huy clOng va set dung cac khoan clong

gop czia nhein dan: Khong c6 3.6. Viec cong khai, minh bath trong quan l.g sec dung Gild: Khong c6 3.7. ViOsc cong khai, minh bath hoot Ong giai guy& cong viec cz.ia co.

quan, to chtic, don vi, ca nhein

Van phong HDND&UBND phan cong nhiem vu cu the den tirng CBCCVC va nhan vier' ca quan, cong khai tai cu6c, hop ca quan va chuyen den timg CBCCVC ca quan de nam CO nhiem vu cu the dm tirng b6 phan can cir thtrc hien.

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Tai Tru,sa tip cong dan cong khai kat qua tip cong dan, cac Quyat dinh giai quyet khieu nai cua cac cap, Ban an cua Toa an, cac Thong bao cham dirt giai quyet vu viec.

Tai Trung tam hanh chinh cong thuc hien tot viec cong khai, minh bach danh muc thu tic hanh chinh, thai gian gian quyet thu tic hanh chinh, mirc phi, le phi, thanh phanho so. trinh to giai quyet, ket qua giai quyet va cac van ban quy pham lien quan tai thu tic hanh chinh tai bang nien yet thii tic hanh chinh va teen Trang thong tin dien tir thanh pho Uong Bi, Trung tam Hanh chinh cong va trang Dichvucong.gov.vn. Nam 2018, UBND thanh ph6 phe duyet quyet dinh s6 11/QD-UBND ngay 02/01/2018 va sira d6i, b6 sung quy the hoat dOng Trung tam hanh chinh ding; Quyat dinh s6 12/QD-UBND ngay 02/01/2018 va sira b6 sung quy the phi hap hoat dOng Trung tam hanh chinh cong vai cac ca quan, dan vi cung cap dich vu cong va UBND cap xa. Ra soar, phan cong lai nhiem vu can b6, cong chirc vien chirc lam viec tai Trung tam tai Thong bao s6 01/TB-TTHCC ngay 10/01/2018.

3.8. Viec xciy dung, thyv hien cac ch"J de), clinh ?nix, tieu chudn - Can cu xay dung quy the chi tieu: + Can cu Thong to s6 40/2017/TT-BTC ngay 28/4/2017 dm B6 Tai chinh

quy dinh the d6 cong tac phi, the d6 chi to chirc cac cu6c h6i nghi d6i voi cac Ca quan Nha nu& va don vi sir nghiep cong lap.

+ Can cu Thong to s6: 141/2011/TT-BTC ngay 20/10/2011 dm B6 Tai chinh quy dinh ve the d6 thanh toan tian nghi phep hang nam doi voi can b6, cong chirc, vien chirc, lao dOng hgp dong lam viec trong ca quan nha nuac va don vi sir nghiep cong lap.

+ Can cu Quyat dinh so 58/2015/QD-TTg ngay 17 thang 11 nam 2015 dm Thu Wong Chinh phu quy dinh tieu chudn, dinh mirc, the d6 quan V/, sir dung may nick, thiet bi cua ca quan nha mak, to chirc, dan vi sir nghiep cong lap.

Van phong HDND&UBND thirc hien nghiem tic cac quy dinh cua Chinh phil, cua tinh va the d6, dinh mire, tieu chudn, nhu: Xay dung quy the chi tieu not b6, the d6 quan V/, sir dung tai san cong có sir dung kinh phi nha milk; v'e the d6 cong tac phi, chi h6i nghi, tiep khach; ve thirc hien quyen tkr chi, tv chin trach nhiem trong sir dung kinh phi hoat Ong; dam bao dung not dung, dinh mirc, quy the quan ly tai san cong cho phu hgp vai quy dinh cua phap lua't va sat vai thirc tign.

Viec huang ddn, trian khai thkrc hien: Van phong cong khai, ldy )", kian (long gop va huang clan thirc hien tai kS, hop can b6 cong chirc dau nam.

3.9. Viec thyv hien quy tac a•ng xu, quy tac ciao clirc nghe nghiep Cling vai cai cach hanh chinh, viec thirc hien nghiem tic cac quy dinh theo

Quy the van hoa ding sa, Chuan mirc dao dirc dm can b6, dang vien, nguoi lao dOng tai ca quan ding dugc thuang xuyen quan tam chi ciao thirc hien, do do

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phong cach giao tiep, ling xir cua can b6, cong chirc, ngtrai lao d6ng trong ca quan da ducfc cai thien ro net.

- Van ph6ng niem yet cong khai bang chu'an mut dao dirc ding quy Vac img xi "Tu hao la ding dan thanh pho Uong Bi" tai cac phong lam viec, tru so' tiep cong dan, Trung tam HCC de nhan dan c6 the giam sat viec chap hanh ky luat, ky cucmg, dao dire cong vu cua CBCCVC va nhan vien, kien nghi, phan anh kip thai theo quy dinh..

- Ca quan c6 dat horn thu g6p y tai Trtr sor Tiep cong dan va lay phieu danh gia cua cong dan den thuc hien thir tic HC tai TTHCC, dong thai cong khai so dien thoai cling nhu dia chi h6p thu dien

- Sau khi nhan duac phan anh, kien nghi ve quy dinh hanh chinh b6 phan tiep nhan phan anh kien nghi vao s6 tiep nhan, danh gia va phan loci phan anh, kien nghi. Nhimg phan anh, kien nghi ve hanh vi cham tr'e, gay phien ha hoac khong thuc hien, thuc hien khong dung quy dinh dm can b6, cong chirc. Thy timg hanh vi cu the lanh dao TTHCC bao cao Uy ban nhan dan thanh pho xem xet muc d6 vi pham, hoac chuyen den cac phong, ban chuyen mon giai quyet theo tham quyen.

Trong nam 2018, Van phong khong nhan dugc y kien nao ve viec phan anh thai d6 phuc vu, vi pham dao dirc nghe nghiep dm can b6, cong chirc.

3.10. Viec chuydn cloi vi tri cong tac cita cong chirc, vien chirc Van phong HDND&UBND thut hien nghiem tire viec chuyen d6i vi tri cong

tac dai voi CBCCVC cua UBND thanh ph6. Cu the: Warn 2018, Van phong c6 01 d6ng chi Cong chirc luan chuyen den nhan nhiem vu tai phong Kinh te, 01 d6ng chi Giam dOc TTHCC chuyen den nhan nhiem vu Chu tich UBND phuang Vang Danh; 01 d6ng chi Pho Chanh Van phong lciern them nhiem vu Giam d6c TTHCC.

3.11. Viec thus hien quy clinh ve tang qua, nhan qua tang va n 6p lgi qua tang - Van phong nghiem tic quail triet, hu&ng dan, chi dao viec thuc hien quy

che tang qua, nhan qua tang va no lai qua tang cira ca quan, to chUc, dan vi c6 sir dung ngan sach nha nuac va dm can b6, cong chirc, vien chirc so voi quy dinh tai Quyet dinh 64/2007/QD-TTg ngay 10/5/2007 cila Thu tu&ng Chinh phi den CBCCVC va nhan vien ca quan.

- Trong nam 2018, Van phong khong c6 truamg h9p nao vi pham ve tang qua, nhan qua va n6p lai qua theo quy dinh cua Nha nuoc.

3.12. Viec thuc hien minh bach tai san, thu nhap Can dr Luat phong ch6ng tham nhung, Luat sua d61 b6 sung mot s6 dieu

cua Luat Phong, chang tham nhiing; Nghi dinh 78/2013/ND - CP ngay 17/7/2013 cua Chinh phi ve minh bach tai san, thu nhap; ThOng to s6 08/2013/TT - TTCP ngay 31/10/2013 twang &In thi hanh cac quy dinh ve minh bach tai san, thu nhap. T6ng s6 can b'6, cong chirc dm Van phong thu6c dien phai ke khai Warn 2018 la

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13 ngtrai. (theo thong bao cua UBND thanh ph6 va Inning dan dm Ca quan T6 chirc -N6i vu thanh ph6).

Van phong da thirc hien viec ke khai tai san, thu nhap va niem yet ding khai theo dung quy dinh. Trong thai gian niem yet ding khai ban ke khai tai san, thu nh4p cua cac &Ong chi thu6c dien phai ke khai khOng coy kien kin nghi, phan anh lien quan den viec ke khai khong dung.

- Van phOng thgc hien nghiem bac the d6 bao coo kat qua thuc hien ke khai, minh bach tai san, thu nhap ctia dan vi theo quy dinh.

3.13. Viec thirc hien cai cach hanh chinh Cong tac cai cach hanh chinh tiep tic dugc dAy manh, tr9ng tam la cai each

thu tvc hanh chinh theo huong "mot dra, mot cfra lien thong"; dan gian hoa thu tic hanh chinh, rut ngan thai gian giai quyet, giam phien ha cho ngtrad dan va doanh nghiep. Trung tam hanh chinh ding da Tham mtru cho UBND thanh ph6 situ doi, b6 sung Quy the hoot d6ng Trung tam Hanh chinh ding (Quyat dinh s6 11/QD-UBND ngay 02/01/2018); sira doi, b6 sung Quy the phi hgp giira Trung tam Hanh chinh cong thanh pha v6d cac ca quan cung cap ,dich hanh chinh cong, to chat cung cap dich vu hanh chinh cong va UBND cap xa (Quyet dinh s6 12/QD-UBND ngay 02/01/2018).

Cong tac.ra soot s TTHC dugc thgc hien thuemg xuyen, lien tic. 100% cac TTHC thu6c tham quyen giai quyet cua thanh pho niem yet cong khai tai Trung tam Hanh chinh cong thanh pha va teen cong thong tin dien tir thanh ph6.

Cong khai, minh bach cac TTHC: Trung tam hanh chinh ding thanh ph6 ph6i h9p cac phong, ban, nganh ra soot trinh to thu tic, bang phi, le phi; chinh sira bo sung bang bieu; thgc hien niem ,yet cong khai danh mic thu tic hanh chinh, phi, le phi, thai gian giai quyet clang sau cac quay de ding dan tiep can thgc hien va giam sat can b6, cong chirc thirc hien quy trinh tiep nh4n, )(UV/ ho sa; niem yet quy trinh giai quyet TTHC, sa do cac quay tiep nhOsn, danh sach can b6 lam viec tai Trung tam.

Cong khai chirc nang, nhiem vi, to chirc b6 may, thil tic hanh chinh, kat qua giai quyet thu tic hanh chinh, dp dung chir 1(/ s8 ten cong thong tin dien to thanh phan, trang web thanh phan hanh chinh cong va trang dich vv cong.

* Ket qua Myr hien cai cach hanh chinh

Qua ra soot den ngay 31/12/2018, tong s6 thu tic hanh chinh thu6c tha'm quy&'n giai quyet dm Uy ban nhan dan cap huyen dugc UBND tinh ding b6 la 305.

S6 thii tic hanh chinh khong thgc hien Trung tam hanh chinh cong la 05 thu tic linh vgc tiep ding dan, xir ly don thu Bang thirc hien tai Tri tiep cong dan cua thanh ph6.

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Si thu tic hanh chinh thpc hien tai Trung tam hanh chinh cong IA 300 thU tic. Tong so TTHC da dua vac) thpc hien tai Trung tam hAnh chinh cong thAnh ph9 IA 300/300 = 100% thu tic.

S9 thit tic hanh chinh thpc hien tiep nhan, tham dinh, phe duyet thu9c tham quyen giai quyet cUa UBND thAnh ph9 tai Trung tam IA 300/300 = 100%.

Tir 01/01/2018 den 31/12/2018, Trung tam HAnh chinh cling Thanh ph9 tiep tic giai quyet 447 h9 so, tiep nhan moi &roc tong s9 43.643 116 so thu9c cac linh vpc, da giai quyet dixot 43.643 ho so (trong do 39.742 h9 so giai truot hin, 3.901 h9 so dung han), 447 h9 so dang trong theri han giai quyet.

Sir ding chit14 s9 trong tra ket qua giai guy& thu tic hanh chinh:Tir ngay 01/01/2018 den 31/12/2018, Trung tam dua len &roc 2.960 ket qua sir ding chit ky so len mpg.

* Viec trkn khai dich vy cong true tuyin mtiv clO 3,4: T9ng s9 TTHC thu9c tham quyen giii quy6t cap huyen trien khai cung cap

dich vi cong mirc d9 3,4 la 282/300= 94% TT. Trong dO TTHC trien khai cung cap dich vi cong mirc d9 4 la 121/300= 40,3%.

Tir ngay 01/01/2018 den ngay 31/12/2018: s9 116 so tiep nhan trpc tuyen la 12626/9177 h6 so = 28,62% da giai quyet dimg quy dinh.

* Tran khai thyr hiOn vi0c tiep' nhOiva Ira kit qua qua dich vy buu chinh ding ich: T9ng s9 thu tic thpc hien tiep nhan qua dich vi buu chinh cong ich:

254/300 thu tic = 84,7% so TTHC tai Trung tam); thu tic thpc hien tiep !than vA tra ket qua qua dich vi buu chinh cong ich lA 221/300 tilt.' tic =73,67%.

Tir ngay 01/01/2018 den ngAy 31/12/2018 thgc hien tiep nhan vi tra ket quA giai guy& qua dich vu buu chinh cong ich IA: 9.366116 so (trong do din tic thu9c tham quyen giai quyet cua UBND thAnh pile,' la 2.729 thu tpc thu9c tham quyen giai quyet cua co quan ngAnh d9c la 6.637.

3.14. Viec xi( If/ trach nhiOm cita ngweri citing clelu ca quan, clan vi khi clJ xay ra tham nhiing:Khong co.

4. WO chAp hanh thiyc hien cac ket 1u4n sau thanh tra, kiem tra, kiem town Nam 2018, Van phong co 01 cu9c thanh tra cua thanh tra So Tai chinh ve

cong tic quill ly tai chinh, ngan sach nam 2018, (khong có bien bin vA ket luan sau thanh tra) 01 cu9c kiem tra giam sat dm Doan Dai bieu QuOc h9i ve cong tic tiep ding dan va giai quyet lchieu nai to cao; 01 cu9c kiem tra, giim sat d9t xuat dm Ban Dan van Tinh ity ve viec thgc hien cac thu tic hAnh chinh tai TTHCC. Qua kiem tra, doAn dinh gii cao hoat dOng dm don vi, Ichong c6 kien nghi phai Ichac phic. Tuy nhien qua thanh tra kiem tra giup Van phong va cac b9 phan rut kinh nghiem N/A thpc hien tot hon nita chirc nang nhiem vu cua minh.

5. Nh4n xet, dinh gia

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5.1. Thu4n loi Van phong H6i dting nhan din va Uy ban nhan dan thanh ph6 la ca quan

chuyen mon thu6c Uy ban nhan din thanh ph& thyc hien nhiem vu tong h9p, lam tham muu tryc tiep cho H6i dong nhan din va Uy ban nhan dan thanh ph& thyc hien chirc nang xay dung chuang trinh, ke hoach cong tic, bo tri phuang tien, vat chat phic vi cac hog dOng cua HDND va UBND Thanh pho; Tham muu tivc tiep trong ding tic tiep cong dan va xir ly dan thu, quan ly, van hanh hog dOng cua Trung tam HCC; qua thi diem mo hinh Trung tam Hanh chinh ding vai cho trucmg d6i vira lam, vim rut kinh nghiem, ma hinh Trung tam hanh chinh cong luon dugc hoan thien theo timg nam. Nam 2018, ca ciu to, chirc b6 may, ca chi chinh sach ngay mOt ro han, thu tic hanh chinh dugc ra soat d8ng bo, don gian han, ca soy vat chat dam bao ung citing cong nghe thong tin va ngu8n nhan lyc ngay cang chuyen nghiep da gop phan nang cao chat lugng phic vi, hieu qua hoat dOng cua ca quan hanh chinh nha nuorc, cong khai minh bach trong giai quyet, phic vi nguai din. Trung tam dugc to chirc, ca nhan va doanh nghiep dong tinh ung ho va danh gia hai lOng rat cao. Can b6 CCVC va nhin vien Van phong luon doan kit, gin b6, ding h8 trg giup dot nhau de hoan thanh nhiem vv.

5.2. Kho khan, vtro•ng mac Mlac du trvc thu6c Van phong song mOt b6 ph4n cua Van phong sinh hog

tai Chi b6 va to C6ng doan HDND; Trung tam HCC vi v:ay trong dieu hanh ding viec doi khi con lung tong.

Thing 4 nam 2018, Chinh Phu da- ban hanh Nghi dinh s6 61/2018/ND-CP ve ca chi mOt dm, m6t dra lien thong trong giai quyit thu tic hanh chinh. Nghi dinh mai dieu chinh tai Trung tam hanh chinh ding tinh, doi vOi cap huyen la B6 ph4n tiep nh4n va tra kit qua. Trung tam hanh chinh cong tai Quang Ninh la ma hinh mud, cac van ban dieu chinh, huOng dAn ti2r Trung nang cho m6 hinh Trung tam hanh chinh cong hog dOngshien nay con 0 mix d6. Trung tam con nhieu kho khan trong ding tic quan Vt, diet' hanh va thyc hien nhiem vi dugc giao, nhat la cong tic phoi hgp, vod cac dan vi nganh doc khi can xfr 1Si lien quan den thU tic hanh chinh; ca the de ma rOng, dua them cac loci hinh dich vi h8 trg; cac van de phat sinh trong to chirc thyc hien giai quyet TTHC cap huy'en, cap xi. Ngued din Van con chua tin tuang, chua quan tam nhieu trong viec tiep can cac tien ich, cac dich vi cong tryc tuyen mirc d6 cao dugc cung cap tren mai mang.

He thong chinh quyen dien tit va cac phin mem trong he thong da hog dOng on dinh, hieu qua va an toan. He thong da" h8 trg manh me trong xir 13", cac quy trinh nghiep vi; van ban va h8 sa dugc luan chuyen qua phanmern. Tuy nhi8n, can b6, cong chirc tai Trung tam va b6 ph4n mOt cfra cap xi van con phai duy tri cap nhg he thong s8 sach, bieu mau, h6 sa thu tic hanh chinh theo quy dinh cua cac b6, ban nganh lam tang viec, giam nang suit, hieu qua lam viec cua

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can b6, ding chirc do vira cap nhat du lieu cho he th6ng vira ghi chep vao so giAy nhu truck.

, Qua hog dieing thuc tin trien khai tai Uong Bi, B6 phan Giam sat va giai quyet khieu nai da c6 &rig gop tich ctrc trong hoat d6ng cung cap dich vv cong hanh chinh cong. Tuy nhien, B6 phan Giam sat va giai quyet khieu nai mai &roc quy dinh ten tai Dieu 2 Quyet dinh s6 1671/QD-UBND ngay 28/6/2013 dm UBND tinh: "BO phOn Giant sat vet giai quyet khieu nai la bO phiiin ,chuyen mon nghiep nghiep vu do cong chtiv co. quan Thanh tra thanh pito cit. den lam nhiem vu giam sat va xer lf/ khieu nai s" ma chua ro chirc nang, nhiem vv cu the de phat huy hon ara hieu qua g6p phan nang cao chat luting quan tri hanh chinh, chat luting phvc vv ca nhan, to chirc va doanh nghiep.

6. Phtrang hirerng, giai phip thkre hi0 trong thoi gian grit Tiep tic tuyen truyen, quart triet, thuc hien nghiern thc cac chit trucmg,

Nghi quyet, van ban chi dao dm Trung cong, dm tinh ve cong tac phong chong tham nhung.

, Tap hudn cho can b6,CCVC lam cong tac tiep ding dan va giai quyet khieu nai to cao ve nghiep vv tiep cong dan; Luat Tiep ding dan, Luat Khieu nai va Luat T6 cao nam 2018 moi di hieu luc tir 01/01/2019.

, Tang cuOng kiem tra, kiem sok, cai each thu tic hanh chinh; thuc hien quy the dan chit a co sa, kiem tra giam sat CCVC trong viec thtrc hien kS, luat, IcS, cucmg hanh chinh va dao dire cong vv.

Cap nhat va cong khai kip thoi cac thu tic HC mai ban hanh, ra soat cat giam thai gian theo quy dinh dm phap luat.

Tuyen truyen den dong dao nhan dan viec thuc hien thil tic HCC, dich vu ding mut d6 3, mix d6 4, dich vv buu chinh cong Ich de nhan dan biet va thuc hien, giam thieu thai gian den thuc hien thu tic tai TTHCC.

7. Kier' nghi, de xuAt D'e' nghi UBND tinh, thanh ph6 to chtk cac lap tap hudn nghiep vu cho can

b0, ding chirc phi trach cong tac tier) cong dan, giai quyet khieu nai, to cao de nang cao trinh d6 nghiep vv trong ding tac nay cling nhu nang cao ky nang giao tiep, irng xfr, xt'r li tinh huong trong tiep cong dan; to chirc tap huan nang cao trinh d6 cho cac hoa giai vien co sa nham tang cuang cong tac hoa giai a co so, hart cite don thu kien nghi, khieu nai vugt cap.

- Tie') tic hoan thien the d6, chinh sach nhdt la chinh ssach ve den bit giai phong mat bang, khac phic nhfing bat cap gay khieu kien nhieu trong nhan dan.

- Hoan thien viec xay dung co sa dir lieu chung ve khieu nai, to cao va &Ay math ling ding ding nghe thong tin trong viec tiep cong dan, xir lf don thu.

- Tap hudn nghiep vi cho CBCCVC thuc hien viec tier) nhan va giai quyet thil tic hanh chinh tai TTHCC va b6 phan tiep nhan, tra ket qua cac phuang, xa.

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•

VAN P

f* H.D.t

\-4\ VA U. B p 3T1 `GDS

7 a guyen Hling Quang

Tren day la ke't qua thvc hien Lu'at Tip ding dan, Lu'at Khi6u nai, Lua't TO cao vi Lu'at Phang, chOng tham nhung tir ngay 01/01/2018 den ngay 31/12/2018 dm Van phong HDND&UBND thanh phO bao Doan thanh tra ./. Noi nhan: VAN PHONG - Doan Thanh tra (b/c); - Liru: VT

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