UBER INDIA Technology for Safety - asrtu.org · Before the Ride. 4 No More Street Hails. Riders can...
Transcript of UBER INDIA Technology for Safety - asrtu.org · Before the Ride. 4 No More Street Hails. Riders can...
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August, 2017
UBER INDIATechnology for Safety
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Technology for Safety.
BEFORE DURING AFTER
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Before the Ride
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No More Street Hails.
Riders can start the Uber app from anywhere and wait safely
for their car to arrive.
That means no standing on the street to hail a cab or
struggling to find the nearest bus stop late at night.
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Trips are no longer anonymous.
When a driver accepts a request, his or her first name,
photo, license plate number, and rating will be shown
to the person being picked up.
In addition, the driver can see the first name and rating of
the passenger. Drivers and riders can contact each other
through the app if there is any confusion
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We select drivers randomly and ask them to
submit a selfie for verification
We utilize Face Detection & Verification
technology to match the selfie against drivers’
verified photo
If the face doesn’t match, we block the driver
from accepting rides
Real Time ID Check.
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Driver Profiles.
Driver Profiles is a platform that we recently launched. It is
designed to enhance the Uber experience by
spotlighting driver stories and achievements in the app
and creating meaningful connections with riders.
Now get detailed information about the driver and other
riders experiences through the App.
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Driver Screenings.
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During the Ride
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Share your Status.
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Telematics.
Driving Scorecard Speeding Alerts Fatigue NoticesPhone Handling
Alerts
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Cashless Options & Transparent Trips.
You can choose not to carry cash for maximum safety.
Also, for every trip, riders will receive an electronic receipt
showing the trip details. This means that every transaction
on Uber is clear and traceable.
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Emergency
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In an Emergency
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After the Ride
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Driver Ratings.
Feedback and ratings are after every trip. Riders and
drivers are asked to rate each other and provide
feedback for every trip before requesting or accepting
another ride. This feedback is used to manage and
maintain the integrity of the platform.
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24/7 Customer Support.
If riders or drivers have any questions about their trip, or if
they need to report an incident, our support team is ready
to respond to any issues.
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Behind the Scenes
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Law Enforcement Response Team.
To ensure a quick turnaround of legal processes/requests
received from Police, we have launched a portal expressly
for the use of law enforcement community.
LERT Portal is managed 24x7 and can be used to submit
any regular/emergency disclosure request anywhere in the
world.
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Always on the Map.
We use GPS to keep a record of where a driver goes
during the ride, allowing us to verify that the most efficient
routes are being used, which creates accountability and a
strong incentive for good behavior.
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Sensitization when onboarding.
At the time of on-boarding drivers are taught how to use
the App, how to log in the correct account for maximum
safety, how to use Google Maps, how to select the correct
vehicle, rules around no drinking and driving/road safety
and more.
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Thank you.