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Transcript of UBench International Collaborative Fleet Management Customer in the driver’s seat! Bucharest, 23...
UBench International
Collaborative Fleet ManagementCustomer in the driver’s seat!
Bucharest, 23 October 2008
UBench InternationalPeter Verbraeken, CEO
"It's a Great Time To Be An Innovator"
UBench International
UBench helps leasing and insurance companies improve their business processes and serve their customers better.
UBench provides a collaborative framework that allows these companies to engage with
everyone within the leasing value chain — partners, suppliers, customers and employees — to create a single virtual enterprise connected in real-time.
Begin with the Begin
Competition in the so-called Networked Economy is not between products, but, instead, between business models !
Being no worse than the other lot is NOT a competitive position.
Begin With the Begin
Value For Money
Change of mindset: from accounting to Mobility Service and Value for Money.
Reduce Cost of Services – move from cost driven pricing to price driven costing
What is Service?
Relationships with all trading partners are determined by uncertainties. Customers, suppliers, partners and competitors, all operate, consciously or unconsciously, on a basis of reducing uncertainties.
What is Service?
Customers will deal with the supplier who represents the least uncertainty. They want best value, best service and greatest stability possible from the supplier, and it is the job of every company to reduce the uncertainties of its customers.
The UBench Business ModelRelationships, not Transactions
The Networked Company
The current fragmented execution of the required service value chain does not match the changed market needs.
Increasingly, businesses will focus less on
enterprise performance and more on the global performance of the supplier’s community and the influence of the enterprise on this community.
The Virtual Enterprise UBClaims
Value UBench
-400000
-200000
0
200000
400000
600000
800000
1000000
UB
Cla
ims
Not
ific
atio
n
FLA
Logi
stic
s
Rep
lace
men
tca
r
App
oint
men
t
Dam
age
Ana
lysi
s
Rep
air
Auc
tion
Qua
lity
Con
trol
Pay
men
t
Leasing company in the driver’s seat!
Business processes become immediate, transparent and in control: “the community owner in the driver’s seat”
Enhanced procurement power for the leasing company in the over-priced after market
UBench brings their service offering to a new level, offering more convenience and creating customer loyalty.
The UBench Model
MOBILITY
SERVICE
MOBILITY
SERVICE
COMMUNITYCOMMUNITY
BENCHMARKINGBENCHMARKING
WORKFLOWWORKFLOW
REAL TIME INFORMATIONREAL TIME INFORMATION
Prequalified suppliers network
Being in control of business processes
Suppliers’ Scorecard
build loyalty to their brand and customers
Back End IntegrationVehicle Telematics
What does UBench offer?
Simple and Modular Automotive Services
UBClaims – UBTech – UBSales
Collaborative Framework - Connectivity
Benchmarking & Customised Reporting
The Virtual Enterprise UBClaims
Dashboard
Task Lists
Damage
Circonstances
Third Party
Communications & Document Mgmt
Order Services-Repair-Loss Adjustment-Relief Car
Quotation
Atta
chm
ent
s
Loss Adjustment
E-Invoice
Total Loss: Auction
ClaimsHandling
Benchmarking
The UBench Community
The Market
The Community
Business IntegrationLow cost, fast-moving value net
– Lease Backoffice– Bodyshops– Surveyors– Audatex– E-Invoice
Bynx - Miles - …
Business IntegrationLow cost, fast-moving value net
– Call Center– Road Assistance– Rental Companies– Logistics Service Supplier– Glass Repair– Embedded Telematics
The Community
.. In The EndCustomer in the Driver’s Seat !
Customer in the Driver’s Seat
Change of mindset: from accounting to Mobility Service and Value for Money.
Reduce Cost of Services – move from cost driven pricing to price driven costing. Generate cost and revenue opportunities through Collaboration.
The key to profitable business is exactly the same as the key to creating value: Relationships, not transactions.
Who will be in the back seat
tomorrow?
Thank you.
Create Value to the Customer and Enhanced Profit to the Firmthrough Relationships, Collaboration and Community. @