UBC Building Operations Custodial Green Cleaning Program … › files › 2017 › 06 ›...

UBC Building Operations Custodial Green Cleaning Program September 2015

Contents 1.0 Introduction ................................................................................................................................................................ 1

2.0 Program statement .............................................................................................................................................. 1

3.0 Implementation ......................................................................................................................................................... 1

3.1 Staffing Plan ............................................................................................................................................................ 1

3.2 Training .................................................................................................................................................................... 3

3.3 Cleaning Systems .................................................................................................................................................. 5

3.3.1 Chemical Dilution Systems ..................................................................................................................... 5

3.3.2 Low Environmental Impact Cleaning Materials ............................................................................ 5

3.3.3 Low Environmental Impact Cleaning Products ............................................................................. 6

3.3.4 Sustainable Cleaning Equipment ......................................................................................................... 7

4.0 Additional Green Cleaning Activities ................................................................................................................ 8

4.1 Custodial Effectiveness Assessment ............................................................................................................. 8

4.2 Indoor Chemical Pollutant Source and Control ..................................................................................... 10

4.3 Indoor Integrated Pest Management ......................................................................................................... 10

APPENDIX A: Cleaning chemicals MSDS register

APPENDIX B: Summary of all cleaning chemicals, janitorial paper products and trash bags products

by cost and type

APPENDIX C: UBC Custodial quality assurance audit form

APPENDIX D: UBC Integrated Pest Management Plan


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1.0 Introduction

UBC Building Operations’ Custodial Unit (now referred to as UBC Custodial) is committed to

reducing its impact on the environment and has implemented a comprehensive High Performance

Green Cleaning Program to complement its Green Cleaning Policy. The goals of this policy are to

reduce exposure of building occupants and maintenance personnel to potentially hazardous

chemical, biological, and particulate contaminants, which adversely affect air quality, human health,

building finishes and systems, and the environment.

2.0 Program statement

The following boundaries apply to this program:

Physical boundaries: UBC Building Operations Custodial Services is responsible for cleaning at all

campus buildings operated by the University.

Programmatic boundaries: Includes the purchase, handling, storage, disposal and standard

operating procedures of all cleaning materials and equipment at UBC.

Note: The procedures outlined in this document are required for the LEED Canada EB:O&M Indoor

Environmental Quality credit 3.1: High Performance Green Cleaning. Some content in this document

is derived from the Canada Green Building Council's LEED Canada – Existing Buildings: Operations

and Maintenance Reference Guide 2009, to align with specific credit requirements. All practices

shall comply with applicable local regulatory requirements.

3.0 Implementation

The following sections present guidelines and resources for implementing this program. For

specific green cleaning requirements, refer to the UBC Building Operations Custodial Green

Cleaning Policy.

3.1 Staffing Plan

UBC Custodial has implemented an appropriate staffing plan that is adequate to meet the

cleanliness requirements set by the UBC Building Operations Custodial Green Cleaning Policy.

To satisfy the policy commitments, and to protect building systems and finishes from contaminants,

the following measures will be employed in all UBC Vancouver buildings:

Regular training/re-training of all cleaning personnel to address staff turnover and rotation.

Frequent and intensive cleaning around areas particularly susceptible to dirt and bacteria

collection such as around building entryways, bathrooms and food preparation and dining


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areas. UBC Custodial recognizes that increasing the frequency of cleaning will be more

effective than the use of stronger chemicals on an infrequent basis.

Documentation (including periodic review and task frequency evaluation) of the operations

relative to cleanliness outcomes in the cleaning program.

Regular revision of the staffing plan according to the ongoing results of cleanliness

outcomes to maximize resource efficiency.

Roles and responsibilities are summarized as follows:

Superintendent:

Responsible to direct, manage, coordinate and lead a staff responsible for the cleaning of

Campus Buildings to APPA standards. Responsible for development of strategic business

plans, implementing annual objectives and ensuring effectiveness of objectives.

Custodial Managers:

Develops and implements strategic and operational plans for the Custodial Department to

ensure effective staffing, work methods, tools and systems. Plays a critical role in

supporting the Superintendent in managing custodial services and linking the Custodial

Department with user departments.

Supervisors:

Responsible for the delivery of construction cleaning and project work for all new and

renewed buildings on Campus. Oversees quality assurance programs and ensures customer

service and performance objectives are met.

Schedulers/Trainers:

Under general direction is responsible for the planning, implementing and ongoing review

of the Custodial work and custodial staff levels.

Head Service Workers:

Responsible for the daily supervision and performance of a group of service workers and

include the determination of multiple client needs and staffing requirements and ensuring

all safety and administrative policies and procedures are adhered to.

UBC Custodial has committed to dedicating cleaning staff to ensure the APPA standards are adhered

to and the cleanliness standards outlined in the UBC Building Operations’ Custodial Green Cleaning

Policy are achieved.


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3.2 Training

Training for the cleaning staff at UBC Custodial must address the use, maintenance, disposal and

recycling of their cleaning chemicals, dispensing equipment and packaging.

UBC Custodial has developed a Building Service Worker Training Manual which provides details on

UBC’s vision for a clean environment, policies and practices for cleaning staff, health and safety

issues, information about equipment and supplies and standard cleaning and operating procedures

(including low environmental impact practices and products).

The Building Service Worker Training Manual addresses:

Green cleaning techniques and details on proper handling, use and storage of products and

equipment.

Dispensing equipment and packaging.

Management of hazardous spills and similar incidents.

The Building Service Worker Training Manual is provided to all new staff as part of their initial

training. It is each employee’s responsibility to read the Training Manual and practice its objectives.

Furthermore, all staff must receive WHMIS training as part of their orientation at the beginning of

their employment. These training sessions are to be tracked and provided through the Risk

Management Services and are available upon request.

Every new employee hired at UBC Building Operations Custodial Department is provided with an

orientation of the department and hands-on custodial training. The Orientation and Training

Record spreadsheet is available upon request from UBC Building Operations Custodial Department

or by contacting 604-822-4165.

UBC Custodial will review the training with Supervisors to identify and verify if the cleaning staff

require a refresher or reorientation of the training. In addition, UBC Custodial holds monthly

mandatory meetings with all cleaning staff to provide information updates about new products in

the inventory, refresh staff on cleaning techniques and to address ongoing performance. This is

also a forum for staff to share concerns and experiences, or make suggestions for improvements.


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3.3 Cleaning Systems

UBC Custodial is dedicated to using low environmental impact cleaning systems in all buildings.

This includes: chemical dilution systems, cleaning materials, cleaning products, hand soaps,

cleaning equipment, and floor maintenance activities.

3.3.1 Chemical Dilution Systems

UBC Custodial is dedicated to using chemical concentrates with appropriate dilution systems to

minimize chemical use. UBC Custodial has committed to providing wall-mounted chemical dilution

systems in 99% of UBC buildings.

The following criteria are adhered to at UBC Custodial:

Chemical concentrates are dispensed from portion controlled, closed dilution systems to

minimize chemical use.

Core-less paper products are used in the building where possible and feasible. If not

possible, paper core should be included in the recycling stream.

3.3.2 Low Environmental Impact Cleaning Materials

UBC Custodial is dedicated to using low environmental impact cleaning materials wherever

possible. This includes: cleaning materials, janitorial paper products, and trash bags (including

microfibre tools and wipes). Training is provided to staff in these areas to ensure the proper

implementation of all systems.

The following criteria are adhered to at UBC Custodial with respect to disposable janitorial paper

products and trash bags:

U.S. EPA Comprehensive Procurement Guidelines for Janitorial Paper and Plastic Trash Can

Liners.

Green Seal GS-09 for Paper Towels and Napkins.

Green Seal GS-01 for Tissue Paper.

Environmental Choice CCD-082 for Toilet Tissue.

Environmental Choice CCD-086 for Hand Towels.

Janitorial paper products derived from rapidly renewable resources or made from tree-free

fibers.

Resources:

U.S. EPA Comprehensive

Procurement Guidelines

http://www.epa.gov/epawaste/conserve/tools/cpg/index.

htm

http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm

http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm


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3.3.3 Low Environmental Impact Cleaning Products

UBC Custodial has committed to using 100% Green Seal or Ecologo of its cleaning products (by

cost). UBC Custodial trains their staff in these areas to ensure the proper implementation of all

systems.

A current copy Material Safety Data Sheet (MSDS) for each chemical used on site is stored in a

binder located at each key UBC Custodial office (2 locations: C&CP and LSC Custodial sign-in/out

offices) and is easily accessible to cleaning staff. Copies can be found in Appendix A.

All cleaning products conform to one or more of the following standards or criteria):

Cleaning products:

Green Seal GS-37 for General-Purpose, Bathroom, Glass, and Carpet Cleaners used for

Industrial and Institutional Purposes.

Environmental Choice CCD-110 for Cleaning and Degreasing Compounds.

Environmental Choice CCD-146 for Hard Surface Cleaners.

Environmental Choice CCD-148 for Carpet and Upholstery Care.

If the above standards are not applicable for a specific product category (e.g., for products such as

disinfectants, metal polish, floor finishes or strippers), products must meet one or more of the

following programs for the appropriate product category:

Green Seal GS-40 for Industrial and Institutional Floor-Care Products.

Environmental Choice CCD-112 for Digestion Additives for Cleaning and Odour Control.

Environmental Choice CCD-113 for Drain or Grease Traps Additives.

Environmental Choice CCD-115 for Odor Control Additives.

Environmental Choice CCD-147 for Hard Floor Care.

California Code of Regulations maximum allowable VOC levels for the specific product

category.

Hand soaps do not contain antimicrobial agents, except where required by health codes and other

regulations. A summary of all cleaning chemicals, Janitorial Paper Products and Trash Bags

products by cost and type is also included in Appendix B.

Resources:

GreenSeal http://www.greenseal.org/

EcoLogo / Environmental Choice http://www.ecologo.org/en/

http://www.greenseal.org/

http://www.ecologo.org/en/


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3.3.4 Sustainable Cleaning Equipment

All cleaning equipment meets the following requirements. All future purchases of equipment will

also meet these requirements:

Vacuum cleaners are certified by the Carpet and Rug Institute “Green Label” Testing

Program.

All new vacuum cleaners purchased will operate with a sound level of less than 70dBA.

Carpet extraction equipment used for restorative deep cleaning is certified by the Carpet

and Rug Institute’s “Seal of Approval” Testing Program for deep-cleaning extractors.

Most powered floor maintenance equipment, including electric and battery-powered floor

buffers and burnishers, are equipped with vacuums, guards and/or other devices for

capturing fine particulates and operates with a sound level of less than 70dBA.

Automated scrubbing machines are equipped with variable speed feed pumps and on-board

chemical metering to optimize the use of cleaning fluids.

Battery-powered equipment is equipped with environmentally preferable gel batteries.

Powered equipment is ergonomically designed to minimize vibration, noise and user

fatigue. UBC Custodial have performed Ergo Assessments on their cleaning equipment

inventory, details of which can be requested from the UBC Building Operations Custodial

Office at 604-822-4165.

Equipment is designed with safeguards, such as rollers or rubber bumpers, to reduce

potential damage to building surfaces.

UBC Custodial keeps a log for all powered cleaning equipment to document the date of equipment

purchase and all repair and maintenance activities. This includes vendor specification sheets for

each type of equipment in use. This database can be reviewed upon request by contacting the

Building Operations Custodial office at 604-822-4165.

Resources:

Carpet and Rug Institute - Green

Label Plus Program

http://www.carpet-rug.org/commercial-customers/green-

building-and-the-environment/green-label-plus/

http://www.carpet-rug.org/commercial-customers/green-building-and-the-environment/green-label-plus/

http://www.carpet-rug.org/commercial-customers/green-building-and-the-environment/green-label-plus/


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4.0 Additional Green Cleaning Activities

4.1 Custodial Effectiveness Assessment

UBC Custodial conducts audits in accordance with APPA Leadership in Educational Facilities’

(APPA) Custodial Staffing Guidelines to determine the appearance level of the facility. UBC have set

a target score of a minimum of 75%.

Allocated staff members conduct walk-through inspections of a sample of rooms in the building to

evaluate the effectiveness of the cleaning program. They are tasked with identifying areas that fall

below UBC Custodial’s expected standard and note suggested improvements to the cleaning

program accordingly.

UBC Custodial has adopted a 5 step process for APPA audits, as outlined below:

Step 1: Identify the auditor or auditors.

UBC Custodial selects the appropriate Head Service Workers, Managers and Supervisors to perform

the audits in their spaces of responsibility. UBC Custodial requires the Head Service Worker to

complete two audits per month, and Managers and Supervisors to perform audits on a less frequent

random basis.

Step 2: Identify the audit sample.

Where possible, random spaces are selected for audit to ensure that each space type is adequately

represented. In addition, UBC Custodial requires auditors to focus on problem areas that have been

identified either by the client or the custodial department. Audits of these areas are repeated until

the required satisfaction level is achieved.

Step 3: Develop an audit analysis for each space type.

A standard list is compiled for each space type reflecting the commons items found in that space.

The APPA scoring system involves five appearance levels and weighting factors. The appearance

levels are as follows:

Level 1: Orderly Spotlessness

Level 2: Ordinary Tidiness

Level 3: Casual Inattention

Level 4: Moderate Dinginess

Level 5: Unkempt Neglect

Detailed descriptions of each appearance level and specific discriminators for scoring can be found

in the APPA guidelines. For each space type, score the appearance items using the five levels, apply


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the weighting factor to determine the raw score, and calculate the average appearance level for the

audited rooms.

Step 4: Conduct the audit.

APPA estimates that a room can be audited in 10 minutes. The audit should be performed during a

period of normal business operations (although it does not need to be performed during business

hours), when occupancy and activities would reflect normal levels and patterns. No advance notice

of the audit should be given to clients.

Step 5: Calculate the score.

Calculate the overall appearance level of the building by aggregating the audit averages for each

space type. To determine the Overall Appearance Level, divide the total Average Score for Space

Type by the number of APPA Category space types.

Please refer to Appendix C for a copy of the UBC Custodial Quality Assurance audit form.

Resources:

APPA http://www.appa.org/

4.2 Indoor Chemical Pollutant Source and Control

UBC utilizes entryway systems (grilles, grates, mats) to reduce the amount of dirt, dust, pollen and

other particles entering the building at all public entryways, and has developed the associated

cleaning strategies to maintain those entryway systems as well as exterior walkways.

UBC Custodial policy is to install 3 meters (10 feet) of mats immediately inside all public entryways

for all new or renovated buildings. Public entryways that are not in use or serve only as emergency

exits are excluded from the requirements, as are private offices.

UBC policy for hazardous materials and hazardous wastes in labs requires that they are not

disposed of via sinks and are collected in approved containers to be processed through the

Environmental Services Facility for either recycling or disposal by approved methods. Further

information regarding this policy can be found in the UBC Technical Guidelines.

Resources:

UBC Technical Guidelines http://www.technicalguidelines.ubc.ca/

http://www.appa.org/

http://www.technicalguidelines.ubc.ca/


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4.3 Indoor Integrated Pest Management

UBC Custodial maintains an indoor integrated pest management (IPM) plan, defined as managing

indoor pests in a way that protects human health and the surrounding environment and that

improves economic returns through the most effective, least-risk option. The IPM uses the least-

toxic chemical pesticides, minimal use of chemicals used only in targeted locations and only for

targeted species.

UBC Custodial contracts the Pest Services through Care Pest and Wild Life Control to ensure the

program is specific to the Vancouver campus.

The IPM Plan employs a seven step approach to pest control which addresses every factor in pest

prevention and eradication, including maintenance and sanitation.

Please refer to Appendix D for the full IPM Plan.

Resources:

Care Pest and Wild Life Control http://www.carepest.com/


APPENDIX A: CLEANING CHEMICALS MSDS REGISTER

MSDS reference Cleaning Product name Product Use

1 G-2 Floor finish

2 Restorer Floor finish restorer

3 ES 128 General purpose disinfectant

4 ES 72C Neutral General purpose cleaner

5 ES 75C Heavy-duty degreaser/cleaner

6 Plaza Plus Sealer Floor sealer/finish

7 Phoenix fragrance free foam soap Foam hand cleaner

8 ES 56c Like acid toilet bowl cleaner

9 ES 90 Floor stripper

*New product on cleaning product inventory as of December 2014


APPENDIX B: SUMMARY OF ALL CLEANING CHEMICALS, JANITORIAL

PAPER PRODUCTS AND TRASH BAGS PRODUCTS BY COST AND TYPE

Annual Purchase of Custodial Paper Products and Garbage Bags 2015-2016

Purchasing Entity Item Purchased Total Value ($)

UBC Building Operations, Custodial ROLL TOWEL 8INX800FT $49,749.67

UBC Building Operations, Custodial WHITE 8" X 1000FT ROLL $189,142.16

UBC Building Operations, Custodial JUMBO BATH TISS 2PLY 1000RL $183,249.00

UBC Building Operations, Custodial JUMBO ROLL TISSUE $37,899.52

UBC Building Operations, Custodial TOILET SEAT COVERS $3,349.65

UBC Building Operations, Custodial DRY BIOMOP SHEET $61,771.50

UBC Building Operations, Custodial GARBAGE BAG30X38 STG BLK $17,717.48

UBC Building Operations, Custodial GARBAGE BAGS26X36 CLR STR $50,773.52

UBC Building Operations, Custodial GARBAGE BAG24X30 BLK XST $5,733.39

UBC Building Operations, Custodial BAGS GARBAGE22X24" CLEAR $6,814.50

UBC Building Operations, Custodial GARBAGE BAG 35X50 CLR XST $88.60

Total value of sustainable paper products and garbage bags: $606,288.99

Total value of paper products and garbage bags: $606,288.99

Sustainable paper products and garbage bags as a percentage of total cost: 100%

Annual Purchase of Cleaning Products, Disinfectants, and Hand Soaps 2015-2016


UBC Building Operations, Custodial ECOLOGO FOAMSOAP 1L CART $4,048.76

UBC Building Operations, Custodial SPRAY BUFF $954.24

UBC Building Operations, Custodial GREEN FLOOR FINISH 3.8LTR $19,671.15

UBC Building Operations, Custodial WAX STRIPPER $2,334.60

UBC Building Operations, Custodial HD DEGREASER/CLEANER CONC. $873.00

UBC Building Operations, Custodial HYDREN PRXDMP CLEAN 4.73L $47,061.66

UBC Building Operations, Custodial GPDISIN CLEANER CONC. $570.78

UBC Building Operations, Custodial MILD ACID WASHROOM CLEANER $623.28

UBC Building Operations, Custodial ACID WASHROOM CLEAN 4.73L $31,653.72

UBC Building Operations, Custodial CREAM CLEANSER $2,448.68

UBC Building Operations, Custodial GREENCERT FOAM SOAP 1250ML $17,202.78

UBC Building Operations, Custodial ENVIRO DISINF/SANTI/DEOD 4.73L $27,014.40


UBC Building Operations, Custodial FLOOR FINISH 3.7 LITRES $285.60

UBC Building Operations, Custodial 3-SPEED CARPET AND FLOOR DRYER $607.68

UBC Building Operations, Custodial FOREARM FKLIFT STRAP (9'4"X3") $40.68

UBC Building Operations, Custodial HARDWOOD FLOOR CLNR 1GAL REFILL $103.68

UBC Building Operations, Custodial HAND SANI 1200ML $2,898.96

UBC Building Operations, Custodial HAND SANI 1200ML $3,084.64

UBC Building Operations, Custodial SOAP LIQUID ANTIMICROBIAL $582.90

UBC Building Operations, Custodial WINDOW CLEANER 3.78L $1,804.92

UBC Building Operations, Custodial CLEANER MAX $103.68

UBC Building Operations, Custodial CHEMICAL NEUTRALIZER $166.16

UBC Building Operations, Custodial GRAFFITI REMOVER FOR TOIL $37.50

UBC Building Operations, Custodial GAS ALERT EXTREME O3 SINGLE-GAS $694.80

UBC Building Operations, Custodial POLISH GUARD - 1 GALLON $660.68

UBC Building Operations, Custodial WAX & CURE REMOVER - 1 GAL $499.56

UBC Building Operations, Custodial DAILY KLEAN - 1 GALLON $128.52

UBC Building Operations, Custodial CLEANER/DEGREASER - 1 GAL $294.48

UBC Building Operations, Custodial BONA PRO SERIES HARDWOOD FLOOR CLEANER

$1,304.55

UBC Building Operations, Custodial DRY ERASE MARK CLEANER 8OZ $35.56

UBC Building Operations, Custodial WHITE BOARD CLEANER 1 GAL $174.96

UBC Building Operations, Custodial DRY ERASE MARK CLEANER 8OZ $86.36

UBC Building Operations, Custodial ERASER CLEAN PADS 30/CTN $167.92

UBC Building Operations, Custodial HIGH PILE MICROFIBRE DUSTER SLEEVE $159.80

Total value of sustainable (certified) cleaning products, disinfectants, and hand soaps: $154,742.65

Total value of cleaning products, disinfectants, and hand soaps: $168,380.64

Sustainable cleaning products, disinfectants, and hand soaps as a percentage of total cost: 91.90%

Annual Purchase of Miscellaneous Floor, Vacuum, and Equipment Products


UBC Building Operations, Custodial PAD 4-5/8IN X 10IN BLACK $780.00

UBC Building Operations, Custodial BLUE PAD 4.6X10IN $308.85

UBC Building Operations, Custodial COTTON PARADE GLOVE WHITE LARGE $624.96

UBC Building Operations, Custodial LOW TACK TAPE BLUE 2" X 36YARDS $1,424.00

UBC Building Operations, Custodial IND H.D. CORN BROOM 1-1/8 HDLE $289.28


UBC Building Operations, Custodial BROOM MAGNETIC ANGLE $1,294.50

UBC Building Operations, Custodial TOILET BOWL SWABS $318.20

UBC Building Operations, Custodial PVC FIBRE COUNTER DUSTER $247.50

UBC Building Operations, Custodial TRIGGER SPRAYER ONLY GP RED/WHT $48.60

UBC Building Operations, Custodial WAXED BAGS7.5X3.5X9.75" 500/CT $4,834.80

UBC Building Operations, Custodial 200/CT - TAMPON $456.39

UBC Building Operations, Custodial SPRAY BOTTLE COMPLETE $518.00

UBC Building Operations, Custodial BAG VACUUM SUPER COASE $532.68

UBC Building Operations, Custodial PAD FLOOR MACHINE 17" BLUE REG DUTY $89.55

UBC Building Operations, Custodial PAD FLOOR MACHINE 15" RED BUFFING $27.65

UBC Building Operations, Custodial BURNISHING FLOOR PAD 20IN $1,719.85

UBC Building Operations, Custodial KNITTED COTTON LINED GLOVES $475.20

UBC Building Operations, Custodial BAG VACUUM PACER $217.20

UBC Building Operations, Custodial PAIL PLASTIC SQUARE RED 6LTR $536.28

UBC Building Operations, Custodial PAIL PLASTIC SQUARE BLUE 6LTR 680.16

UBC Building Operations, Custodial PLASTIC DUST PANS 103.68

UBC Building Operations, Custodial 17" BLACK STRIPPING PAD 20.85

UBC Building Operations, Custodial 20" RED SPRAY-BUFF PAD 804.10



UBC Building Operations, Custodial WHT-20 WHT POLISHING PAD20" 756.80

UBC Building Operations, Custodial DUST BAG GD930 4GAL 98.70

UBC Building Operations, Custodial DUST BAG FOR UZ 964 131.30

UBC Building Operations, Custodial FEMININE NAPKIN 250/CT 243.52

UBC Building Operations, Custodial LOBBY DUST PAN PLASTIC 991.32

UBC Building Operations, Custodial THICK BLUE BUFF PAD 20IN 1222.00

UBC Building Operations, Custodial BLACK FLOR PAD 20IN 930.00

UBC Building Operations, Custodial PAD HOLDER WITH SWIVEL CONNECTOR 246.24

UBC Building Operations, Custodial FLOOR SIGN CAUTION 669.75

UBC Building Operations, Custodial PUTTY KNIFE FLEX 1-1/4IN 290.72

UBC Building Operations, Custodial RAZORBLADE SCRAPER-METAL 378.00

UBC Building Operations, Custodial VACUUM BAG 10/PKG 7437.28

UBC Building Operations, Custodial VACUUM BAGBACK PACK 218.40

UBC Building Operations, Custodial DISTILLED WATER 4LTR 62.73


UBC Building Operations, Custodial BLK FRM CLR HD COAT LENS 41.30

UBC Building Operations, Custodial DUSTLESS CHALK WHITE 12PK 1232.15

UBC Building Operations, Custodial WHITE BOARD ERASER 269.10

UBC Building Operations, Custodial CHALK BOARD ERASER 1371.60

UBC Building Operations, Custodial PARTICULATE RESP 20/BX 1249.60

UBC Building Operations, Custodial CONTAINER GRAY 32US GAL 1035.60

UBC Building Operations, Custodial DOLLEY F/20,32,44,55 GAL 1538.40

UBC Building Operations, Custodial VACUUM BAGS 5/PK 104.20

UBC Building Operations, Custodial CLOTH VAC BAG- VAC 194.76

UBC Building Operations, Custodial 5.5"X18"BLUE MICROFIBER WET MOP 1975.00

UBC Building Operations, Custodial 11" BLUE MOP MICROFIBER WET 447.00

UBC Building Operations, Custodial 18"ORANMICROFIBER WET MOP 1975.00

UBC Building Operations, Custodial AIR MOVER 3065.60

UBC Building Operations, Custodial HIGH PILE MICROFIBRE DUSTER SLEEVE 159.80

UBC Building Operations, Custodial EASY ACCESS CART 1295.18

UBC Building Operations, Custodial MICROBLADE FRAME FOR DUSTER 142.70

UBC Building Operations, Custodial SYSTEM ADJUST HANDLE ONLY 98.52

UBC Building Operations, Custodial STEP GARBAGE/RECYCLE CAN 222.42

UBC Building Operations, Custodial SPP 14" X 20" 139.30

Total value of miscellaneous floor, vacuum, and equipment products: $46,959.07

Miscellaneous floor, vacuum, an equipment products as a percentage of total overall cost: 5.71%

Total spend: $821,628.70

Total value green consumable: $761, 031.64

Sustainable items as a percentage of total spend: 92.62%

Sustainable items as a percentage of all possible sustainable items: 98.23%


APPENDIX C: UBC CUSTODIAL QUALITY ASSURANCE AUDIT FORM


APPENDIX D: UBC INTEGRATED PEST MANAGEMENT PLAN

INTEGRATED PEST MANAGEMENT PLAN

Table of Contents

Section Topic Page

1 Goals 2

2 Scope 2

3 Implementation and Resources – Structural Pest Control 2

4 Performance Measurement 3

5 Quality Assurance / Quality Control Processes 3

6 Responsibility 4

7 Time Period 4

8 List of Least Toxic Pesticides for Structural Pest Control 5


1 GOALS

Terminix Canada will control and/or eliminate structural pests by incorporating an Integrated Pest Management (IPM) Plan, which includes identification; monitoring; action decision making using injury and action levels to decide when to treat; applying treatments using the least toxic treatments available and evaluating any treatments done. The IPM Plan will reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical and particulate contaminates that adversely affect air quality, human health, building finishes, building systems and the environment (Source: LEED Canada for Existing Buildings: Operations and Maintenance Reference Guide, 2009).

2 SCOPE The following boundaries apply to this Plan: Physical boundaries: UBC including all interior and exterior building areas pertaining to structural pest control.

3 IMPLEMENTATION AND RESOURCES – STRUCTURAL PEST CONTROL

The purpose of an IPM Plan is to manage insect, bird, wildlife and rodent populations wile minimizing the use of toxic chemicals, which pose a health risk to other animals, plants and humans. Terminix Canada uses an IPM approach, which requires least-toxic chemical pesticides, with minimum chemicals used only in target locations, and only for targeted species when threshold limits reach beyond an acceptable level. IPM requires weekly inspections and monitoring for the presence of pests and the effectiveness of current preventative measures. Where possible, preventative measures for interior pest control shall include:

Improved sanitation and management of pest attractants; Removal of landscape features that may harbour pests; Managing pest attractants and monitoring pest populations; Regular inspection of exterior hardscape and building envelope to identify cracks or

crevices (i.e. points of entry) through which pests may enter the building.


This practice approach aims to avoid unnecessary pesticide use. Outdoor pest management should follow all requirements outlined in Terminix Canada’s interior IPM Plan, including: Preferred use of non-chemical methods; Specification of the circumstances under which an emergency application of pesticides is

required, including a definition of emergency conditions; Requirement for universal notification of at least 72 hours under normal conditions and 24

hours in emergencies before a pesticide other than a least-toxic pesticide is administered. Pest management activities and application of all pesticides (including interior and exterior) shall be logged using the tracking form found at the end of this IPM Plan.

4 PERFORMANCE MEASUREMENT The tracking forms found on page 5 will be kept on site and updated monthly, in the event pesticides are used, by the respective Terminix Canada IPM technician and reviewed quarterly by the facility manager, or more frequently where appropriate. The following metrics will help establish the success of this Plan: Least toxic methods of pest control will be used whenever a non-chemical alternative is not an option or ineffective in maintaining an acceptable threshold limit (refer to page 6 for the list). Circumstances under which pesticides are used are to be tracked and communicated to facility management staff.

5 QUALITY ASSURANCE / QUALITY CONTROL PROCESSES Terminix Canada are expected to monitor their practices on a daily basis using the electronic reporting systems.


6 RESPONSIBILITY Terminix Canada is responsible for ensuring the procedures and strategies of this Plan are understood and implemented by its own staff and the technicians that service the site. The following parties are impacted by this Plan:

Name of Person Responsibilities Telephone # / Email Timothy Mah Pest Management Contractor Terminix Canada

* Implement IPM on site * Complete relevant electronic reporting

604.432.9422 [email protected]

Pamela Wasylyshen Acting Operations Manager UBC Custodial Services

* Oversee the implementation of the pest management Plan * Perform quarterly Plan reviews

604.822.4165 [email protected]

7 TIME PERIOD This Plan will be implemented starting January 1, 2017 and will be reviewed and updated on an annual basis. Signature: __________________________ Name: Timothy Mah Title: Branch Manager Company: Terminix Canada Date: January 1, 2017


9 LIST OF PERMITTED1 PESTICIDES FOR INTERIOR AND/OR EXTERIOR PEST CONTROL

INTEGRATED PEST MANAGEMENT PLAN

Source: Appendix F – Integrated Pest Management, Erosion Control and Landscape Management Plan, Cadillac Fairview, Waterfront Properties; June 1, 2012 Pesticides cannot be used on the project unless the only active ingredients are in the following list of least-toxic ingredients: Borate Borax, also called “boric acid” or “boracic acid” Boron Products (except for Ammonium Pentaborate) Mined minerals, and unprocessed minded Currently, Care Pest & Wildlife Control incorporates the products listed in the table below that would qualify as “least-toxic” for purposes of treating a target organism(s).

Permitted1 Pesticides

Formulation

Target Organism Likely to be Found in

School

Trade Name Active Ingredient, %

PCP #

Rodenticide Rats Resolv Pyrethrin,

0.05% 24175

Rodenticide Rats First Strike Difethialone,

0.0025% 29503

Liquid Ant Bait

Ants Optigard Thiamethoxam,

0.01% 30788

Liquid Cockroach

Bait Cockroaches Maxforce Roach

Hydramethylnon, 2.15%

24240

1 Permitted Pesticides are Trade Names listed on the table above that are acceptable for treatment of a target

organism, and all applicable notification requirements as regulated by WCB and the Integrated Pest Management

Act would be followed. Trade Names not listed on the table that might be required for treatment of a target

organism due to high risk / danger to occupants (eg. wasps); health concerns (eg. cockroaches) or unacceptable

threshold limits (eg. silverfish) will be notified in advance in accordance to Section 3 (i.e. universal notification) in

Care Pest & Wildlife Control’s IPM Plan.

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