SUMMARY OF ACHIEVEMENTS

Ca l i f o rn ia Dep a r tment o f Fa i r Emp loyment & Hous ing

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Phyllis W. Cheng | DirectorCalifornia Department of Fair Employment and Housing

www.dfeh.ca.gov

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DFEH Innovations and Efficiencies

Automation: implemented appointment and Right-to-Sue systems; deployed new cloud-based Case Management System; maintain paperless offices.

Intake reform: implemented telephone intake; ceased in-person intake; instituted online complaints. Office consolidations: accomplished 50% overhead reductions. Triage investigations: developed case grading system to triage cases. Target systemic discrimination: re-established Special Investigations Unit. Maximize statutory authority: file Director’s, group/class complaints; achieved historic $6 million

class action settlement on family leave. Dispute resolution: developed new Dispute Resolution Division with 82% successful settlement rate. Training: sponsor monthly MCLE/HRCI webinar training, free to governmental agencies, saving State

of California $400,000 in training costs to date. Regulatory reform: issued procedural regulations and rescind underground regulations. New partnerships: launched DFEH-UC|CSU|Community College clinical programs; training future civil

rights lawyers & investigators; Civil Rights Graduate Fellowship pipeline program. Outreach: conduct in-person, webinars and social media outreach. Contract compliance: revitalized Office of Compliance Programs to ensure FEHA compliance by

State contractors. Staff development: prevented layoffs and promoted 50% of entire staff. Savings to State: returned $3.5 million 2008-2012 year-end funds to State Treasury. Governmental reform: assisted the Governor with efficiencies in absorbing rulemaking function of

the former Fair Employment & Housing Commission in 2013.

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Staffing

Complaints

Settlements

Budget

Efficiencies Achieved by Case Grading, Systemic Investigations and Mediation Innovations

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Efficiencies Achieved by Case Grading

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