TWC WiFi® Hotspot Management Portal User Guide...Hotspots. TWC WiFI® Hotspot Management Portal...

TWC WiFi® Hotspot

Management Portal User Guide

Get the most out of your TWC WiFi Hotspot by

enabling daily free access time, customizing the

end-user experience with your brand, monitoring

WiFi traffic at your business, and more.

TWC WiFI® Hotspot Management Portal User Guide

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Getting Started

Purpose of the Management Portal One of the benefits of hosting a TWC WiFi Hotspot is being able to customize the WiFi experience you offer your customers, so that when they access WiFi at your business, they see your brand, your welcome message and get the daily free access time that you’ve set up.

Customer View

These customizations are easily accomplished in the Management Portal with just a few clicks

.

In addition to these customizations, the online Management Portal also allows you to:

Update your business information on our WiFi coverage map and apps

View and download WiFi usage reports

Manage access to the portal by adding, removing or setting access levels for users

Access Help within the tool You will find detailed support on the following pages of this guide. You can also contact the dedicated the WiFi Hotspot Hotline at 1-855-344-4693 at any time.


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Signing in to the Management Portal The online Management Portal can be accessed directly at www.admin.twcwifi.com or through a link in My Account https://myaccount.timewarnercable.com . Management Portal Sign In Screen: www.admin.twcwifi.com

You may want to bookmark this url for easy access.

To access directly at

www.admin.twcwifi.com ,

you will need your unique

TWC WiFi Management

Portal username and

password to gain access.

These credentials were

sent to you in an email

immediately after your

hotspot was installed.

Management Portal Link from My Account: https://myaccount.timewarnercable.com

To access through My Account, you will need to sign-in at https:// myaccount.timewarnercable.

com using your Time Warner Cable My Account credentials and then click the link labeled TWC WiFi Hotspots.

http://www.admin.twcwifi.com/

https://myaccount.timewarnercable.com/



https://myaccount.timewarnercable.com/


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To locate your credentials for accessing directly at www.admin.twcwifi.com, look for an email

from [email protected] that was received immediately after your hotspot was installed.

Welcome Email with Portal Username and Temporary Password

To access the portal from this email, simply click the link in your email

(www.admin.twcwifi.com).

After initial sign in, you will be required to reset your password.

Passwords must be at least eight characters long must include upper and lower case letters, at

least one number and cannot include special characters.




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If you forgot your password, select “Forgot password?” and a new one will be sent. If you need

help with your credentials, contact the WiFi Hotspot Hotline at 1-855-344-4693.

Be sure to note your username and password for future access. General Navigation Once signed in, you will be taken to the

Dashboard screen. From here you will see

the five main navigation tabs for the

Management Portal on the left: Dashboard,

Settings, Reports, Admin and Help.


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Dashboard

Overview The Dashboard is the first screen you will see every time you sign in. It provides an overview of

WiFi activity at your location(s) so you can quickly see the status of your hotspot(s) and

summary reports on WiFi usage in the past 24 hours. If you have multiple locations or hotspots,

you can select which ones you would like to view. To add a blueprint – refer to Settings.

Dashboard

Network Status You will find overall network status indicated in the upper right hand corner and individual

hotspot status (for multiple locations or hotspots) next to each business location listed on the

left. If your AP appears gray or red, refer to FAQs for more information.

Location Filter If you have multiple locations or hotspots, be sure you have made desired selections under the

header tab labeled “Business Location” to get the intended view. The default setting is “All”.

Location

Filter

Network

Status


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Settings

Overview All customer-facing customization is done in the Settings tab. In Settings there are two horizontal navigation tabs: Location and TWC WiFi Portal.

Settings

TWC WiFi Customization for TWC WiFi Portal The TWC WiFi Portal tab is where all customization for the customer-facing WiFi experience can

be set and managed. From here, you can:

Add your business logo and welcome message

o Your business logo can be resized in the tool if needed

o Your welcome message cannot exceed 120 characters

Enable DAILY free access time for guests

o This is the most critical customization action

o If you do not enable time, the default offer (No daily free time) is 30 minutes per

month, per device

Enter the URL of your business website

o Guests will be automatically directed to this web address after sign-in

Create an optional password for access to your hotspot

o If desired, you can add a password that guests would need to use in order to

access your daily free WiFi

Once you are finished, select PREVIEW BEFORE SAVING so you can see how your portal will

look. After you are finished, click SAVE TO THIS LOCATION.


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Customization Options in the TWC WiFi Portal Tab

Detailed Instructions for Customization

To add your business logo, click browse and select the image you want to use.


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Then use the tool to resize if needed.

To add a welcome message to display to your visitors when they connect, type your message in

the space available. Your message is limited to 120 characters.


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Next enter the URL of the website you would like your guests redirected to after sign in,

typically your business website (www.mybusiness.com).

Select the amount of DAILY free WiFi access time you would like to offer your guests from the

drop down menu. If you do not select the amount of daily free access time the default (no

daily free access time) is 30 minutes per month, per device.

http://www.mybusiness.com/


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If you’d like your guests to ask you for a password for free access to your hotspot, check the

‘enable password’ box and add the password of your choice. This is the last customization

option on the page.

This is for guest access only and is completely optional. Time Warner Cable customers will still

be able to access your hotspot for free using their TWC credentials.

Once you have made your setting selections, you can preview your customized sign in page on

the right. If you are satisfied with the way your TWC WiFi Portal appears, click Save to this

Location and your changes will go into effect right away.

Enable

Password


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Location Settings In the Location tab, you can customize elements related to defining your business location:

Modify how your business information appears on our TWC WiFi & partner coverage

maps and apps

o You can update your location name, phone number and business website

address.

o These changes will take up to two weeks to present on the maps and apps.

o The physical address cannot be changed in the Management Portal.

Name your hotspot or Access Point (AP)

o This is particularly helpful if you have more than one hotspot in your location as

you can use this name to select the specific hotspot you want to view for

reporting or customization.

Upload a blueprint.

o You may want to add a blueprint of your business to show where your hotspot is

located. This will be used to display the Heat Map on the Dashboard.

All customization options on the Location tab are optional. The blueprint image and the

hotspot name will only appear to employees who access your Management Portal.


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Reports

Overview The third navigation tab, Reports, provides data on WiFi activity in your place of business.

There are six reports that can be viewed by date range and visitor type and you can also filter

the reports by location and hotspot.

Reports can be downloaded to your computer by clicking ‘Download’ in upper right hand

corner. The displayed graphs can also be printed.


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Report Filters: Date and Visitor Type Setting filters to view WiFi activity data is an important step when viewing or downloading

reports. Filters can be set by date range, visitor type, and location(s)/hotspot(s). Once set,

filters will apply to all reports on the page. When you navigate away from the reports page,

filters will reset to default settings you may want to download any desired reports before

leaving the page.

Default settings are “Past Month” for date range and “All” for visitor type and

location(s)/hotspot(s).

Data Range: Select the dates for the reports by clicking Edit Date Range

o View the reports by day, week, month, or year

o Or select a custom date range

Visitor Type: Select the Visitor Type you want to see on the reports

o TWC WiFi (TWC Internet customers), CABLE WiFi (TWC partner customers), or

Free users (users accessing through free trial option on the sign-in portal).

Date and Visitor Type Filters on Report Page


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Report Filters: Multiple Location or Hotspots If you have more than one business location that has a TWCWiFi Hotspot and/or more than one

hotspot in a business location, you may want to view reports by individual locations or

hotspots. To do this, click on the location arrow to select desired locations and/or hotspots.

These choices will apply to all reports on the page. The settings will revert to the default setting

(All Locations) when you leave the Reports tab so you may want to download any desired

reports before navigating away from the page.

Location and Hotspot Filter Options on Report Page

Individual Report Descriptions There are six reports that provide information about WiFi activity in your place of business:

Connected Devices

Length of Connection

Visit Frequency

Connections by Time of Day

User Type

Device Type


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Detailed descriptions of each report follow.

Connected Devices: Displays the number of devices connected to WiFi across the selected date range.

Length of Connection: Displays the distribution of connection times for devices so a host can gauge how long customers are using WiFi while at your business.

Visit Frequency: Displays the distribution of devices by visit history so you can get an understanding of the ratio of returning customers (devices) to new customers (devices).


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Connections by Time of Day: Displays WiFi activity by device, by time of day. This helps identify peak usage times.

User Type: Displays the distribution of WiFi user types accessing your hotspot.

Device Type: Displays the distribution of types of devices connected to your hotspot.

Each of these reports can be downloaded and saved to your computer by selecting the

download button in the upper right hand corner of the report.


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Admin

Overview The Admin tab allows the primary business contact to give Management Portal access to

additional users. Only users with Administrative or “Full” access will see this tab.

Access levels have the following permissions:

Full access is the same as administrator level access. A user has full editing capabilities including managing portal user access.

Limited access allows the user to download reports and modify portal settings. A Limited access user cannot manage portal user access.

Read Only access allows the user to create and download reports but they cannot make

any modifications to settings or manage portal user access.

To add a user:

1. Click Add New User and enter their name, username, and email address

2. Select their Access Level.

3. Click Save Changes.

4. An email will automatically be sent to them with their temporary password to sign in.

To completely delete a user’s account:

Click the red X and click Save Changes. This will deactivate their Management Portal account and it will no longer appear.

To remove access for a user:

1. Select Remove Access. 2. Click Save Changes. This will prevent a user from signing in but their account will still

appear.


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Help

Overview The last tab provides support and resources for the Management Portal. Here you will find

FAQs (general and by navigation area), the dedicated support line and other helpful links.

This section also has the

option of enabling or

disabling contextual help

(roll-over tips, as shown>).

When you are finished,

you can sign out by

selecting the sign out

button in the top right

corner.

If you need additional assistance during this process you can contact the WiFi Hotspot Hotline

at 1-855-344-4693.

TWC WiFi® Hotspot Management Portal User Guide...Hotspots. TWC WiFI® Hotspot Management Portal...

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