Tw20
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Transcript of Tw20
[Chapter 20]
[Principle 14:Became a Learning Organization Through Relentless Reflection(Hansei) and
Continuous Improvement(Kaizan)]
The Principle: Identify root causes and develop countermeasures
• System
• Learn
Kaizen (continuous improvement)
Getting to the root cause by asking “Why?” five times
Practical problem solving “in Seven Step”
1. Initial problem perception
2. Clarify the problem
3. Locate area/Point of case (POC)
4. 5-why? Investigation of root cause
5. Countermeasure
6. Evaluate
7. Standardize
Hansei: responsibility, self-reflection and organizational learning
• Hansei = Reflection
Process vs. Results orientation: The role of metrics
• Global performance measures
• Operational performance measures
• Stretch improvement metrics
Hoshin Kanri – Directing and motivating organizational learning
Creating a learning organization is a long-term journey
Group 9
นายธราธร ถาวระ รหสันกัศกึษา 5710211010
นายพิเชฐ ปราชญ์พยนต์ รหสันกัศกึษา 5710224068
น.ส.มยรีุ ค าเครือ รหสันกัศกึษา 5710224106
นายสรัล สทุธิสนุทรินทร์ รหสันกัศกึษา 5710224169
นายชยัวฒิุ จาฏพุจน์ รหสันกัศกึษา 5710224172