Tw19

CHAPTER 19CHAPTER 19

Principle 13 :Principle 13 :Make Decisions Slowly Make Decisions Slowly

by Consensus, Thoroughly Consideringby Consensus, Thoroughly ConsideringAll options; Implement Decisions RapidlyAll options; Implement Decisions Rapidly

Chapter 19: Principle 13 :Make Decisions Slowly by Consensus, Thoroughly Considering All options; Chapter 19: Principle 13 :Make Decisions Slowly by Consensus, Thoroughly Considering All options; Implement Decisions RapidlyImplement Decisions Rapidly 1


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“How you arrive at the decision is just as important as the quality of the decision.”

3 Months

planningproblemproblem problem

Toyota will spend 9-10 months planning, then implement in a small way and be fully implemented at the end of the year, with virtually no remaining problems. ”

9-10 Months

planning

Thorough Consideration in Decision MakingThorough Consideration in Decision Making

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1.Finding out what is really going on, including Genchi Genbutsu.

2.Understanding underlying causes that explain surface appearances – asking Five Why?

3.Broadly considering alternative solutions and developing a detailed rationale for the preferred solution.

4.Building consensus within the team, including Toyota employees and outside partners.

5.Using very efficient communication vehicles to do one through four, preferably one side of one sheet of paper.

The principle: Thorough Consideration in The principle: Thorough Consideration in Decision MakingDecision Making


Broadly Consider Alternative Solutions Broadly Consider Alternative Solutions with a Set-Based Approachwith a Set-Based Approach

-The 5 Whys

-Think in sets of alternative solution

-Set based concurrent engineering;


Broadly Consider Alternative Solutions Broadly Consider Alternative Solutions with a Set-Based Approachwith a Set-Based Approach

Generation

Hybrid Engine Technology

Styling

Suspension Development


Getting on the Same Page Through Nemawashi

Make decision slowly by consensus, thoroughly considering all options;

implement rapidly



Achieving consensus – it’s

a belief in reason. Let’s

work it out. It’s a combination of

reason and pragmatism with

this overlay of integrity and

excellence. We were in a political

campaign, but Toyota had no

thoughts of smearing

anybody. They was no negative campaigning .



Alternative Toyota decision making methods

Alternative Toyota decision making methods

Chapter 19: Principle 13 :Make Decisions Slowly by Consensus, Thoroughly Considering All options; Chapter 19: Principle 13 :Make Decisions Slowly by Consensus, Thoroughly Considering All options; Implement Decisions RapidlyImplement Decisions Rapidly10

Evaluating the early designs and thinking to all possible engineering and manufacturing issuesAnalyzed and developed countermeasures

through “Study Drawing”“Study Drawing”


Freshman Project : : It’s “Learning It’s “Learning by Doing”by Doing”

Collective drawings are put together into “K4”“K4” or “Kozo Keikaku” (Structure “Kozo Keikaku” (Structure Plan)Plan)Given opinions from others


Communication Visually on One Piece of Paper to Arrive at Decision

A Picture is worth A Thousand A Picture is worth A Thousand wordswords

Embedded in A3 report is Toyota’s problem-solving

process


Process helps to accomplish effective meetings

TIME LINE

PLAN IMPLEMENTATION

CONTROL

LABOR COST & TIME ANALYSIS

PROPOSAL


NemawashiNemawashi


Title

Background(Existing Value, Expectation, Policy, Goal, or Plan)

Current Situation(Analysis of Need and Contributing Condition)

Implementation(Detail of the Plan)

Follow Up(Expected Result – When/How They Will Be

Checked)

Recommendation(Cost/Benefits)

Deming Cycle – PDCADeming Cycle – PDCA

Grasp Situation(Genchi Genbutsu)

Plan

Do

Check and Act


Deming Cycle – PDCADeming Cycle – PDCA

Grasp SituationGrasp Situation

DoDo

PlanPlan

Check & Check & ActAct


1. Uncovers all the facts

2. Avoided any resistance before implementing

3.Achieves a great deal of learning up front before anything is planned or implemented

1. Uncovers all the facts

2. Avoided any resistance before implementing

3.Achieves a great deal of learning up front before anything is planned or implemented

Learning up front makes for easier decision making

Going though information gathering and analysis in decision Making


Thank youThank you

Tw19

Engineering

Transcript of Tw19