Monday, April 10, 2023 Get the edge

Monday, April 10, 2023

• Established in 1975 by the K. K. Birla Group. Now fully owned Poddar Group of Companies under the brand name of ADVENTZ.

• Lionel is a well established travel service company, with prior affiliation to Rosenbluth International Alliance (RIA). Through this alliance we established a robust platform for onsite servicing.

• Presence in 6 cities across India to cover Delhi, Gurgaon, Mumbai,

Kolkata, Bangalore and Chennai. All locations IATA approved.

• Operations managed by experienced travel industry professionals.

• Well established Corporate Travel Management business.

• Comprehensive range of travel services focused on business

travel.

• Own car fleet in Delhi and Kolkata.

• Single Stop for all travel requirements.

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Monday, April 10, 2023

AGRI BUSINESS

Zuari Industries

Paradeep Phosphates

Zuari Rotem Spl. Fertilisers

Zuari Seeds

Zuari Maroc Phophates

Zuari Fertilisers & Chemicals

Gobind Sugar Mills

Zuari Holdings

 

ENGINEERING & INFRA

Texmaco

Texmaco Rail & Engineering

Texmaco UGL Rail

Simon India

Zuari Indian Oiltanking

 

EMERGING LIFESTYLES

Adventz Infraworld India

Indian Furniture Products

Hettich India

Style Spa Furniture

 

SERVICES

Zuari Investments

Zuari Management Services

Adventz Invesments & Holdings

Adventz Securities Enterprises

Adventz Industires India

Lionel India

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Monday, April 10, 2023 Get the edge

Monday, April 10, 2023

East: KolkataWest: MumbaiSouth: Chennai & BengaluruNorth: New Delhi & Gurgaon

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Smartly managing the travel budgets of National & Multinational corporate since 3 decades.

Skilled travel professionals with expertise in corporate travel services & Implant management. Consultative relationship Management approach by introducing “ Pre Trip / In Trip & Post Trip” services. Assisting in “Better Buying”. Strongly monitoring the Service level agreement and committed levels of

service delivery. Monitoring the flight after office hours to further bring down the fares. We are always on hand beyond office hours & on Emergency

(24x7x365days). At times of undue circumstances we can locate and inform your travelers.

Visa processing handled in house and online Visa updates. RBI Licensed to sell Foreign Exchange. Holiday & Incentive travel. Own Fleet of cars at Kolkata & Delhi. Monthly industry updates through “ News Letter”. Tailor made smart MIS report. “ One stop shop” which offers an “End to End” travel solutions. Partners to progress.

Monday, April 10, 2023 Get the edge

Monday, April 10, 2023

“Outstanding and Dedicated People Make It All Happen”

. Lionel India follows this principal conscientiously and is committed to recruiting qualified, dedicated and professional staff.

• Employees are trained at both basic and advanced levels on Amadeus Global Distribution Systems to ensure a high level of proficiency in fare construction.

• Team members are coached on customer handling skills, travel process familiarization and handling emergency situations.

• The onsite will comprise of trained and tenured travel counselors to ensure desired service standards.

• This team will be fully backed by our back office.

• Quality assurance will be the responsibility of the Travel Counselor assigned to you.

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Consultative Relationship Management approachConsultative Relationship Management approach

PRE TRIP SERVICEPolicy & Process Mngmt.

Business Trvl. ProcessTrvl. Policy Compliance

Better BuyingService Level Agreement

IN TRIP SERVICEComprehensive Travel Services, Service Metrics & Service Quality BenchmarksTicketing/ Forex/CarsDocumentation/Htl/Holiday & Incentive Trvl.

POST TRIP SERVICE Data & Payment Management

Payment Process/Customer Feedback/Review Meetings

Emphasis on :Emphasis on :OPTIMISINGOPTIMISING your Travel Budget your Travel BudgetREDUCINGREDUCING your travel spends your travel spends

Providing Providing VALUE ADDEDVALUE ADDED Products and Services Products and ServicesRATIONALISING RATIONALISING associated Costsassociated Costs

Monday, April 10, 2023Get the edge

LIL will suggest best suited itineraries or other viableoptions to minimize cost.

Travel Counselors will constantly monitor all livePNR’s after office hours to further reduce the price.

Lionel leadership will partner the corporate in negotiatingwith key suppliers to optimize the savings opportunity.

Travel Counselors will ensure compliance with thecorporate travel policy to maximize volumes to preferredcarriers.

Lionel will furnish periodic MIS to enable win-winnegotiations with key suppliers.

Monday, April 10, 2023

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Adherence to Travel Policy and Complaint Handling• 100% alignment with the Corporate travel policy to help reduce, manage and control

expenses, both from a - Traveler perspective

- Airline/Hotel/miscellaneous supplier perspective

• Lionel will adhere to guidelines from regulators and communicate any relevant changes to

Corporate Travel Administration.

• Lionel will accept bookings only from authorized personnel backed by an email travel authority.

• Deviations from policy must have approval of the designated approving authority at Corporate.

• Annually, Lionel will partner Corporate in a defined audit process to determine transactions accuracy.

• The Customer Support Process

– Corporate Management/Employee logs a complaint with Travel Desk/Lionel Office

– Travel Desk logs the complaint in the Service Issues Register and will resolve the issue within 12 hours

– If after 12 hours no response received by Corporate Management/Employee from Lionel, then the Corporate Management/Employee to contact Lionel Account Relationship Manager/ Branch Manager

Monday, April 10, 2023

- If no response received by next business day, Corporate Management/Employee, Issue to be raised to Lionel Business Head- India. Response time 4 hours

. A monthly review of complaints & resolutions will be carried out with the

Corporate team by the Lionel Relationship Manager.

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Expense Reports to Capture Savings Opportunities

• Lionel will provide the following reports to help understand travel spent– Quarterly savings realized/lost report based on travel option availed– Quarterly cancellation report providing oversight on costs incurred– Airline utilization report– Top 10 sector utilization report (domestic air travel)

• These reports will be reviewed by the Relationship Manager together with Corporate travel Administration to determine internal/supplier action.

• Lionel can provide 200 forms of MIS reports as per your requirement.

Monday, April 10, 2023 Get the edge

Monday, April 10, 2023 Get the edge

Monday, April 10, 2023 Get the edge

Thank you for yourtime & attention.

Monday, April 10, 2023

“ Some Global Travel Management Company think

what’s good for one client is good for another and another… We think what’s good for one client is good for one Client…

Period.”

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