TTBizLinkLessons Learned and

Good Practices

Agenda

• Introduction & Background

• Services Currently Offered

• Governance

• Technical

• Legal

The Journey

Project Start

Dec 2009

Legal Framework

1st Quarter 2011

System Launch

1st Quarter 2012

Phase 2

April 2013

Phase 3Jan 2014

Phase 4March 2015

Several documents required per process

High volumes of paperwork

Time-consuming manual processing

Labour intensive

Discretion & Uncertainty

Challenges in 2008

Trade & Business Environment in 2008

5

Chambers

BDC

Port

Authority

TDC

Ministry of

Agriculture

Ministry of

Health

Ministry of

National

Security

Ministry of

Trade &

Industry

Ministry of

Legal Affairs Ministry of

Foreign

Affairs

Customs &

Excise

Airports

Authority

Ministry of

Energy

Ministry of

Planning &

Environment

Board of

Inland

Revenue

Ministry of

Tourism

Ministry of

Works &

Transport

Workforce

Importer/

Exporter

Customs

Brokers

Shipping

Agents

Banks

Port

Operators

Airlines

Investors/

Companies

13 modules

46 e-Services!

E-FISCAL INCENTIVESE-IMPORT DUTY CONCESSIONS

E-COMPANY REGISTRATION

E-WORK PERMIT E-PERMITS AND LICENCESE-CERTIFICATE OF ORIGIN

(CO)

E-NATIONAL INSURANCE BOARD REGISTRATION

E-COMPANY/PARTNERSHIP BIR &VAT REGISTRATION

E-GOODS DECLARATION

E-VENDOR REGISTRATION E-MARITIME SERVICES E-UTILITIES SERVICE

E-BIZLINK INTELLIGENCE

TTBizLink Modules

TTBizLink Agencies

Ministry of Trade, Industry, Investment and Communications

•Investment Directorate

•exporTT

•Trinidad and Tobago Bureau of Standards

•Trade Licence Unit

Ministry of Legal Affairs

•Companies Registry

Ministry of Finance and the Economy

•National Insurance Board

•Board of Inland Revenue

•Customs and Excise Division

•Central Tender Board

Ministry of National Security

•Work Permit Secretariat

•Coast Guard

•Immigration Division

Ministry of Transport

•Maritime Services Division

•Port Health

•Port of Point Lisas

•Port of Port of Spain

Ministry of Public Utilities

•Water and Sewerage Authority

•Trinidad and Tobago Electricity Commission

•General Electrical Commission

Ministry of Food Production

•Animal Production & Health Division

•Plant Quarantine Services

Ministry of Health

•Chemistry Food and Drugs

•Pharmacy/Drug Inspectorate

•Pesticides and Toxic Chemicals Inspectorate

Trinidad and Tobago Chamber of Industry and

Commerce

9 Ministries

24 Agencies!

TTBizLink Trade Module Roll Out Strategy

Fiscal Incentive & Import Duty Concession

•Investment Directorate

•February 2012

Animal Import Permits

•Animal Products and Health Division

•March 2012

E-CO

•exporTT

•TTCIC

March 2012

Plant Import Permits

•PQ

•April 2012

Trade Licenses

•TLU

•August 2012

Animal Export Permits

•APHD

•April 2013

CFDD Export Permits

•CFDD

•August 2013

E-Maritime

•MSD, CED, Immigration, Ports, Health, Coast Guard

•May 2014

Animal Pet Permits

•APHD

•August 2014

Goods Declaration

•CED, TLU, TTBS, CFDD, PQ

•November 2014

Trade Visualization System and Mobile Inspections

•Targeted launch September 2015

• Reached out to lower hanging fruits first to iron out initial issues and secure quick wins that built

credibility within the stakeholder community

• Thereafter followed a phased approach with a 80/20 rule, e.g. focusing on Permits & Licenses

that had the highest volumes initially

• Established linkages and then broadened interaction, e.g. APHD – Import Permits then Export

Permits then Pet Permits etc.

• Ultimate aim is to optimize and streamline the entire trade value chain and automate the

whole process.

Services Currently

Offered

Certificates of Origin

• 55,138 Certificates

• 423 Certified Exporters and Manufacturers

• From 1 day to 30 minutes

Permits and Licences

• 41,281 Permits/Licences

• Over 1,000 Users

• From 2 weeks to 1 day

Maritime

• 60 Shipping Agents

• From 40 Paper Forms to 1 Online form routed

to 6 agencies simultaneously

Shippin

g

Agent

Immigration• Arrival Report P&I 10

• Departure Report

• Crew List P&I 11

• Stowaways List P&I 12

• Maritime Declaration of Health

• Ports of Call (Last 10 Ports)

• Vaccination List

• Notice of Approximate Time of

Departure

• General Declaration P&I 5

• Dangerous Cargo List

• Grant of Clearance P&I 27

Ministry of Health• Maritime Declaration of Health

• Vaccination List

• Crew List

• Passenger List

• Ports of Call

Coast GuardEPANS:• Vessel Information

• Dangerous Goods

Information

• Passenger List

• Crew List

Maritime Services

Division• Arrival Declaration Form

• Departure Declaration Form

• Navigational Aides Dues Form

• Crew List

• Passenger List

• Certificate of Registry

• Insurance

• Ship Safety Certificate

• Ballast Water Report Form

And more…..

Port Authorities• Berthing Application Form

• Cargo Declaration

• Dangerous Goods Information

Goods Declaration

• 62,309 Declarations (since Dec 2014)

• Document Processing Reduced from 4 days

to 1 day

Governance and

Institutional

Coordination

• ASYCUDA World OR Single Window?

• Who will be Single Window Lead Agency?

CABINET

(MINISTERS)

INTER-MINISTERIAL

COMMITTEE 1

TECHNICAL

STEERING COMMITTEE 2

Crimson Logic

Program Manager

PMO Teame-Services

Project Manager

MTI

Program Manager

Marketing/Communi

cations SpecialistTraining Coordinator

Deputy Program

Manager

Single Electronic

Window Specialists

1.

Hon Ministers of

Trade and Industry (Chair)

Finance

Public Administration

Works & Transport

Agriculture, Land and Marine Resources

Planning, Housing and the Environment

Health

Legal Affairs

2.

Permanent Secretary, MTI (Chair)

Permanent Secretary (MNS)

Permanent Secretary (MOF)

Permanent Secretary (MALMR)

Comptroller Customs & Excise

Director Policy & Strategy

Director of Trade

Director of Business Development

Director of C.S.O.

Chief Chemist, Chemistry Food and Drug

CEO TTMA

CEO TTCIC

Chief Information Officer (MPA)

Chief Economist (CBTT)

President of Shipping Association

Executive Director of TTBS

CEO of PPOS and PLIPCDECO

Good Practices

• Secured high level mandate – Cabinet approved project and

inter-ministerial committee in March 2009.

• Strong lead agency – Minister of Trade chaired the inter-

ministerial committee, and established the project

management office.

• Well-defined strategic direction shared by everyone – The inter-

ministerial committee comprised of Trade, Finance, Public

Administration, Works and Transport, Agriculture, Planning,

Science and Technology, Health, Legal Affairs. This group

considered and implemented the Business Process Review

report findings (May 2010).

Vendor Selection Criteria

• Secure a “best-of-breed” solution that is proven, robust and

scalable.

• Look at independent reviews performed by multilateral

agencies of various systems worldwide.

• Systems Integrator with experience in implementing and

maintaining “fully featured” Single Windows in “benchmark”

countries and countries in a similar state of development as

ours.

• Avoid a co-development model with multiple sub-contractors.

It makes vendor management and responsibility assignment

difficult and overall solution inconsistent.

• Procure “domain” expertise and not just “code”. Ultimate aim is

to optimise and re-engineer processes / manage change

instead of focusing on IT automation.

Scope of Work

Components Scope

Programme Management

Office (PMO)

Implement and coordinate overall SEW rollout plan

Management of vendors & their deliverables

Development of marketing plans to create awareness

Management of overall SEW programme activities

Marketing & Adoption Planning and implementation of the SEW marketing

programme

Develop eServices SEW Portal, Permits & Licenses, Manifest , Declaration & Cargo

Release, Certificate of Origin, Company Registration &

ePayment

Build IT Infrastructure Setup up the IT infrastructure and hosting of the SEW services

Maintenance of IT

infrastructure & eServices

Ensure smooth operations, availability and support of the IT

infrastructure and the eServices deployed

Technical

Asycuda

TTBizLink

Good Practices

• Redundancy of infrastructure – web,

application, database, and file servers

• 256 bit encryption

• Electronic Data Interchange / XML formats

• WCO data model for the standardisation of

data

• International Standards Followed –• WCO data model

• Recommendation No. 33 – Establishing a Single Window

• Recommendation No. 35 – Establishing a Legal Framework for an

International Trade Single Window

• Draft Recommendation No. 36 – Single Window Interoperability

Soft Technical Issues which are Time Consuming

• HS Code Mapping

• OGA Decisions Mapping

• Policy Framework on Authentication, User Roles & Password Management, Security Framework etc

• Business Process Re-engineering

• Training

Systems Interface Coding

Gap Analysis Methodology

Optimum coupling of

Technology with Organizational

Processes

Current Organizational

Process

Current Technology Enablement

ICT Systems/eServices GapStrategic Gap

Process and Capability Analysis

•Detailed step-by-step documentation of the main processes

•Supporting commentary on the issues, the bottlenecks and the opportunities for improvement

•A preliminary review of the main stakeholders’ current capabilities in regard to their organizational and technical (IT) capacity

International Benchmarks/Best

Practices Identification

•Detailed step-by-step documentation of the systems/services available in countries considered to be at the forefront utilizing ICT to deliver trade and business facilitation related services.

Future State Recommendations

•Recommendations that aim to address the challenges and bottlenecks that exist in the current system

•Provide an ICT based solutions and/or recommend process/legislative changes

SEW Training Program

The intended audience included the following individuals from all Government Ministries that have a stake in development of Trade and Business in Trinidad and Tobago as well as key Private Sector

Stakeholders:

MinistersPermanent Secretaries

Directors & Divisional Heads

IT Heads and Managers

Government and Private Sector SEW

end-users

iGovernmentTraining

Basic Computer/IT

Skills Workshops

SEW Module Training

Successful SEW Launch

Adequate stakeholder buy-in combined with customized training ensured smooth and successful

launch and adoption of the SEW

Legal

Change Legal Landscape

• Proclamation of new laws –

1. Electronic Transactions Act-No. 6 of 2011

2. Data Protection Act-No.13 of 2011

• Amendment to the Customs Act-No. 6 of 2013

to allow specific agencies to access a defined

dataset to preform the electronic clearance of

goods

Legal Provision

“279. Notwithstanding any written law, the Comptroller shall share the data set specified in the Ninth Schedule in respect of an entry made under section 268 –

a) with –

i. an inspector referred to in the Food and Drugs Act;

ii. the Chief Chemist and Director of Food and Drugs of the Ministry with responsibility for health;

iii. the Chief Technical Officer referred to under the Plant Protection Act; and

iv. the Chief Technical Officer (Agriculture) referred to in the Animals (Diseases and Importation) Act, for the purpose of safeguarding public health and safety;

b) the Executive Director of the Bureau of Standards for the purpose of enforcement of standards; and

c) the Chief Trade Officer or the Permanent Secretary in the Ministry with responsibility for trade for the purpose of trade and business facilitation.”

Dataset to be Shared with Regulatory Agencies from e-C82 Declarations

• 1. Exporter/Consignor and Number

• 2. Items

• 3. Total packages

• 4. Commercial Reference Number

• 5. Importer/Consignee and Number

• 6. Country of first destination

• 7. Trading country

• 8. Value details

• 9. Declarant/Representative and Number

• 10. Country of export

• 11. Country of origin

• 12. Country of destination

• 13. Identity and nationality of active means of transport on arrival/departure

• 14. Container

• 15. Delivery terms

• 16. Currency and total amount invoiced

• 17. Exchange rate

• 18. Nature of transaction

• 19. Mode of transport at border

• 20. Inland mode of transport• 21. Port of entry/exit

• 22. Place of loading

• 23. Location of goods

• 24. Package and description of goods [marks and

numbers, number and type of packages, containers

number(s), tariff description, commercial description]

• 25. Item number

• 26. Commodity code

• 27. Country of origin code

• 28. Gross mass

• 29. Preference

• 30. Net mass

• 31. Quality

• 32. Transport document

• 33. Supplementary units

• 34. Item value

• 35. Additional info / Documents produced /

Certificates and authorisations (Licence No., Ded

Val, Ded quantity, valuation note, attached

documents, previous declaration, additional information)*

• 36. Adjustment

• 37. Customs value and Statistical value

• 38. Place and date of signature and Name of Approver

• 39. Declaration Model

• 40. Registration Date and Registration Number.

• * includes Commercial Invoice, CARICOM Invoice, Bill of lading/Airway Bill, Packing List, Technical

Standards Certificates, Certificate of Origin, Licences.”

Thank you!Randall Karim (KarimR@gov.tt)

Director of Policy and Strategy Directorate

Ministry of Trade, Industry, Investment and Communications