Trust and Authority System Or, a deeper look at inter-personal relationships.
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Transcript of Trust and Authority System Or, a deeper look at inter-personal relationships.
![Page 1: Trust and Authority System Or, a deeper look at inter-personal relationships.](https://reader030.fdocuments.net/reader030/viewer/2022032703/56649d145503460f949e7f91/html5/thumbnails/1.jpg)
Trust and Authority System
Or, a deeper look at inter-personal relationships
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One of the most interesting aspects of this site is the
relationship dynamics between users.
![Page 4: Trust and Authority System Or, a deeper look at inter-personal relationships.](https://reader030.fdocuments.net/reader030/viewer/2022032703/56649d145503460f949e7f91/html5/thumbnails/4.jpg)
One of the most interesting aspects of this site is the
relationship dynamics between users.
Computer scientists are skilled at interacting with
other people.
![Page 5: Trust and Authority System Or, a deeper look at inter-personal relationships.](https://reader030.fdocuments.net/reader030/viewer/2022032703/56649d145503460f949e7f91/html5/thumbnails/5.jpg)
Wait a second…
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One of the most interesting aspects of this site is the
relationship dynamics between users.
Computer scientists are skilled terrible at
interacting with other people.
![Page 7: Trust and Authority System Or, a deeper look at inter-personal relationships.](https://reader030.fdocuments.net/reader030/viewer/2022032703/56649d145503460f949e7f91/html5/thumbnails/7.jpg)
So how are we supposed to be able to design a system that we have trouble understanding in the first place?
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Our suggestion:
So how are we supposed to be able to design a system that we have trouble understanding in the first place?
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Our suggestion:
So how are we supposed to be able to design a system that we have trouble understanding in the first place?
Hire a psychologist.
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Our suggestion:
So how are we supposed to be able to design a system that we have trouble understanding in the first place?
Hire a psychologist.
But since this probably isn’t the solution you were looking for…
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Our first priority is to design the system such that it is flexible, and can be changed once real users start providing real data.
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Our first priority is to design the system such that it is flexible, and can be changed once real users start providing real data.
Especially since a team full of psychologists probably wouldn’t get it right the first time either…
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1. TRUST
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Two forms of trust
What the user sees
What the system calculates
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Two forms of trust
What the user sees“I trust the user this much.”
What the system calculates“We think you might be interested in this user.”
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9 Levels of Trust
7
6
5
4
3
2
1
0
8
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9 Levels of Trust
7
6
5
4
3
2
1
0
8
“I don’t know whether or not to trust this user.”Default Value
“I would trust this user with my life.”
“I don’t trust this user one bit.”
“I trust this user.”
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9 Levels of Trust
Simple to the user
More levels of trust than distrust
Most values between 2 and 6, so these are close while ends are further apart
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9 Levels of Trust
Besides giving us information,
Allows the user to organize his own information as well
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Not all people will utilize this system.
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Not all people will utilize this system.
LazinessDoesn’t care
Chooses not toCan’t find/understand it
(Shouldn’t be a problem if we design the website properly)
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So, how do wefix this?
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So, how do wegather information?
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So, how do wepresent interesting
content?
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So, how do weestablish relationships
between people?
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2. IMPLICIT TRUST
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If a user doesn’t tell us how much he trusts someone, we have to guess for him.
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Page views
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Good (or bad) ratings
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Comments and other interaction
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Calculate and apply small deviations to the current trust level
Use this value in all calculations, such as search results
This value is never shown to the user!
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Addresses not only those who never set trust levels, but also:
Trust levels that haven’t been updated in a while
Trust levels that are inconsistent with other information
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3. AUTHORITY
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Ideally, users would have an amount of inherent trust.
Because this is how it works in real life.
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Someone has inherent trust because:•A lot of people trust him•He is in a position to be trusted
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Someone has inherent trust because:•A lot of people trust him•He is in a position to be trusted
This is where authority comes in.
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A self-selected, self-correcting, system
An author, when posting content in an area, is prompted to indicate his own level of authority
There’s an incentive to tell the truth:•If you lie, people will distrust you!
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A self-selected, self-correcting, system
If a user is not trusted enough to support his authority, he may be dropped down a rank
If the user is trusted by a number of people, it may suggest that the user move up a rank
This is affected by trust, ratings, views, and possibly peer reviews (more on this in a moment)
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Elitism
A system of our nature will create strong relationships, and high quality authors will emerge from the start
Newer users will have a tough time breaking into this network, however
By allowing a user to designate an appropriate authority level, he can be found early on
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Perks:
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Perks:Influence
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Perks:Higher search results
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Perks:$$$$$
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Management by Admin
Always better to have more eyes (and control)
Can’t guarantee people will use trust and rating systems
Might want to require Admin approval for highest levels of authority
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Also, Peer Reviews
High-authority users can review other authors’ content, and suggest a higher (or lower) authority
Reviews should be well-written, high quality feedback provided by a reputable source
A quick way to move up through the ranks
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Authority Levels
GuruExpert
ProfessionalTeacherAmateurStudent
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Authority Levels
GuruExpert
ProfessionalTeacherAmateurStudent
User can select
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Authority Levels
GuruExpert
ProfessionalTeacherAmateurStudent
Requires high inherent trust,Can write peer reviews
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Authority Levels
GuruExpert
ProfessionalTeacherAmateurStudent
Requires admin approval,Can post premium content
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people
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relationships
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trust
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records
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information gathering
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implicit
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infer
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directly
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self-selected
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self-selectedself-correcting
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rewards
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deserve
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new users
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difference
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extensible
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add
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addremove
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addremovemodify
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adapt
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interaction
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dynamic
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Summary
•A network of people, who form relationships and indicate how much they trust each other, both for their own records and for our information gathering.Trust•A system of implicit trust, that is able to infer relationships that aren't directly stated, using other information that is collected.
Implicit Trust
•A self-selected, auto-correcting authority system, that rewards the users that deserve it, and allows new users to make a difference.Authority
•A system that is extensible, with the ability to add, remove, and modify the types and ranges of values of relationships, that adapts to new forms of interaction between people, and is as dynamic as the relationships it serves to represent.Extensibility