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Truphone benefi ts

- Great serviceTruphone and iBAHN enjoy a fantastic working relationship. Truphone’s global Customer Service Team is always friendly and ready to help. iBAHN trust that the calibre of Truphone’s staff will always be high and can always get in touch with a dedicated Account Manager.

- Global BundlesWherever staff travel within the Truphone Zone (which includes the UK, US, Germany, Spain, Poland, Australia, Hong Kong and the Netherlands), Truphone’s global bundles ensure staff share the same bundle of minutes, texts and data. This means iBAHN only needs a single supplier and has reduced bills by a massive 20%.

- Local PresenceWith multiple international numbers on a single SIM, staff are talking more with their international colleagues. Before Truphone, users would self-regulate to reduce costs, only making calls if necessary. But Truphone treats all users in the Truphone Zone as if they are local and only charges local rates – so cost no longer limits collaboration.

- Seamless switchingSwitching over to Truphone was easy for iBAHN. Truphone provided dedicated Account and Service Delivery Managers to handle the transition, so staff at iBAHN could relax and focus on doing what they do best.

iBAHN creates exceptional information and entertainment experiences for people on the move and is a partner with business owners in the hospitality, conference, food service and retail industries. The iBAHN managed network operates in more than 60 countries across six continents, so they have benefi ted hugely from Truphone’s global mobile network and business-class customer service.

iBAHN business challengeiBAHN wasn’t getting suffi cient service from their previous supplier. Incorrect roaming add-ons were creating huge complications and iBAHN staff were running up huge data roaming bills as a result. iBAHN policy became to disable data when staff were roaming, which impacted productivity and availability. iBAHN also had to negotiate with multiple network providers around the world, often relying on third parties due to language barriers. Spencer Rolls, European IT Manager, began searching for a way to unify iBAHN’s mobile systems.

The Truphone solutionTruphone’s unique technology allows for multiple international numbers on a single SIM, which is perfect for international companies such as iBAHN. With Truphone, as soon as iBAHN staff get off a plane they connect to the Truphone network without third-parties. Spencer no longer worries about data connections and, because staff stay connected, productivity is increased.

Truphone’s global customer service has been useful too. Whether iBAHN have an issue in the United Kingdom or Australia, they are available to resolve issues as quickly as possible.

“Truphone was exactly what I had been looking for. It’s the Holy Grail of global mobile communications.”Spencer Rolls, IT Manager for Europe.www.ibahn.com

Truphone’s unique mobile network helped iBAHN unify its mobile systemsiBAHN

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