Truphone for Retail - FitFlop Case Study
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Want to know more? Get in touch. +44 (0)20 3006 4300 | [email protected] | truphone.com/business Retail © 2014 Truphone Ltd. All Rights Reserved. 90421508 “The best thing about Truphone is that you’re talking to the same people each time, so you are building up a relationship and you trust them to deliver an excellent service.” Mike Procyshyn, Head of Infastructure, Fitflop. www.fitflop.com Truphone benefits - Great service Fitflop feel that if they’ve got an issue, they can make a phone call and get it resolved – rather than being passed around a call centre. “It’s that personal touch. We feel like we get a good level of customer service.” says Mike Procyshyn. - A local Presence The ability to have multiple numbers on a single Truphone SIM means FitFlop’s international staff still maintain a local presence in the UK, US and Hong Kong. US and Hong Kong contacts can communicate easily and share data more efficiently because of this. - Cost savings Fitflop have greatly reduced their roaming costs greatly thanks to Truphone. Some users have reduced their monthly bills by as much as 93%, saving hundreds of pounds per user, per month. FitFlop ™ is a designer and distributor of beautiful shoes that are optimised and engineered to make the wearer feel fantastic. FitFlop ™ don’t have retail outlets, but with 20 million shoes sold it’s imperative that they are always in contact with their global distributors – especially as 18% of staff are constantly travelling. Switching to Truphone enabled FitFlop ™ to simplify its communication strategy and reduce mobile expenditure by up to 93% for some users. FitFlop business challenge Mike Procyshyn, Head of Infrastructure for FitFlop, explained that roaming costs “were getting out of control” due to huge business growth. While international roaming costs were only incurred by 10% of FitFlop staff, costs were so high they accounted for over 50% of the total monthly spend. Mike explained: “setting up our New York office, I wasn’t getting anybody from the US phoning me back as our suppliers did not have international calling. This caused delays in communication, potentially leading to loss of business.” The Truphone solution “Truphone solved all our problems” says Mike. With UK, US and Hong Kong numbers all on a single device, FitFlop staff no longer need multiple SIMs. Customers in these territories can now call FitFlop staff at a local rate, wherever they are and Truphone has enabled dramatically reduced roaming costs too. Some FitFlop staff have even seen their monthly bills drop by up to 93%. Truphone’s unique mobile network helps FitFlop TM communicate globally FitFlop 90421508_FITFLOP_CASE_STUDIES.indd 2 11/04/2014 18:06
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FitFlop's roaming costs were getting out of control due to international growth. Roaming costs incurred by 10% of FitFlop staff accounted for over 50% of the total monthly spend. So, FitFlop searched for a solution - and found a way to save money and improve productivity with Truphone. Find out more at truphone.com Twitter: twitter.com/Truphone Facebook: facebook.com/Truphone
Transcript of Truphone for Retail - FitFlop Case Study
Want to know more? Get in touch.+44 (0)20 3006 4300 | [email protected] | truphone.com/business
Retail
© 2014 Truphone Ltd. All Rights Reserved. 90421508
“The best thing about Truphone is that you’re talking to the same people each time, so you are building up a relationship and you trust them to deliver an excellent service.”Mike Procyshyn, Head of Infastructure, Fitflop.www.fitflop.com
Truphone benefi ts
- Great serviceFitfl op feel that if they’ve got an issue, they can make a phone call and get it resolved – rather than being passed around a call centre. “It’s that personal touch. We feel like we get a good level of customer service.” says Mike Procyshyn.
- A local PresenceThe ability to have multiple numbers on a single Truphone SIM means FitFlop’s international staff still maintain a local presence in the UK, US and Hong Kong. US and Hong Kong contacts can communicate easily and share data more effi ciently because of this.
- Cost savingsFitfl op have greatly reduced their roaming costs greatly thanks to Truphone. Some users have reduced their monthly bills by as much as 93%, saving hundreds of pounds per user, per month.
FitFlop™ is a designer and distributor of beautiful shoes that are optimised and engineered to make the wearer feel fantastic. FitFlop™ don’t have retail outlets, but with 20 million shoes sold it’s imperative that they are always in contact with their global distributors – especially as 18% of staff are constantly travelling.
Switching to Truphone enabled FitFlop™ to simplify its communication strategy and reduce mobile expenditure by up to 93% for some users.
FitFlop business challengeMike Procyshyn, Head of Infrastructure for FitFlop, explained that roaming costs “were getting out of control” due to huge business growth. While international roaming costs were only incurred by 10% of FitFlop staff, costs were so high they accounted for over 50% of the total monthly spend. Mike explained: “setting up our New York offi ce, I wasn’t getting anybody from the US phoning me back as our suppliers did not have international calling. This caused delays in communication, potentially leading to loss of business.”
The Truphone solution“Truphone solved all our problems” says Mike. With UK, US and Hong Kong numbers all on a single device, FitFlop staff no longer need multiple SIMs. Customers in these territories can now call FitFlop staff at a local rate, wherever they are and Truphone has enabled dramatically reduced roaming costs too. Some FitFlop staff have even seen their monthly bills drop by up to 93%.
Truphone’s unique mobile network helps FitFlopTM communicate globallyFitFlop
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