About NATSNATS is a world leading provider of air traffic control services, managing 6000 flights per day in the UK alone. Being responsible for the safety of 2 million flights and 220 million passengers annually, safety is paramount to everything NATS does.

NATS business challengeWith plans for expansion globally, the cost of roaming was a big issue. As well as the US, NATS is also looking at new business opportunities in the EU and Middle East. It became clear that high mobile charges would soon hinder communications within these markets.

The Truphone solutionBased on a trial number of handsets, NATS saved up to 69% per month in international roaming costs compared to their previous network provider and the equivalent of £268 per device each month for US based staff. Having US mobile numbers gave them a foothold in a key target market.

Truphone benefits• Cost savings

Richard Hill explained that saving up to 69% per month on mobile roaming costs made a ‘big impact’ on the way NATS team members communicate with each other.

• Great service In a performance review, NATS described the US based service they received as ‘excellent’. Truphone’s 24hr customer support meant help was always at hand to deal with any issues wherever users travelled.

• A local presenceThe ability to have a UK and US number on the same Truphone SIM meant NATS was able to maintain a local presence in both countries. This ensured ease in communications with US contacts as well as keeping their international sales force connected whilst mobile.

• ReliabilityFor NATS reliability is important. With Truphone this was never an issue, allowing their users to do business seamlessly across multiple markets.

• Easy to switchThe process to change over was ‘very simple and efficient’ with Truphone SIMs being quickly distributed to their teams.

Want to know more? Get in touch. 020 3006 4300 | business@truphone.com | truphone.com/business

“We chose Truphone because they met our demanding business requirements and listened to our needs. Saving money is always sensible, but having a mobile phone operator which responds to our needs and makes it easier to do business abroad is a real asset. We will watch intently as Truphone expand into new territories”Richard Hill, Information Solutions Manager, NATS

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NATS case studyTruphone’s unique communications network helps NATS win contracts abroad

Ensuring the safety of aircraft flying in the UK leaves no room for error, so NATS expects the highest quality of performance from all its suppliers. As NATS expands and competes for contracts in new markets, they need a reliable and cost effective solution that makes it easier to win business abroad. Truphone’s global network has given NATS an extra edge, and offered savings of 69% on their roaming costs.