TRT GLOBAL - Company Overview
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Transcript of TRT GLOBAL - Company Overview
www.trt.com
TRT GLOBAL – A Company Overview(Total RISC Technology)
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Our Mission
www.trt.com www.trt.com Empowering Enterprise
TechnologyCommercial in confidence
To re-define the way enterprise IT solutions
are deployed and supported, enabling our customers
to maximise their return on investment.
www.trt.com
Who we are?
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Warehouses in 30+ countries
Started year 1997 in Sydney Australia
Offices in 10 countries
140+ partners Globally
Combined T/O $750m pa
200+ Clients30,000+ devices
102+ countries presence
24/7 Client Support
TRT Global Limited Global Head Quarters 1 Ubi View #4-36 Focus One, Singapore 408555 Privately Owned Australian Company
TRT Global Limited Global Service Desk Office Unit 1601 Trade and Financial Tower32th Street cor. 7th Ave Bonifacio Global City Philippines
TRT Global Limited APAC Head Office 3905 Two Exchange Square 8 Connaught Place Central Hong Kong
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Who are we?
Mexico
Brazil Singapore
United Kingdom
Hong Kong-China
Philippines
Australia
India
USA
Malaysia
Germany
The Netherlands
TRT Service Delivery Regions: ASEAN | Latin America | Caribbean | Oceania | Middle East | Africa
North America | Baltic States | Scandinavia | Eurasia | Greater China | Russia | Europe
TRT is a global enterprise IT service provider with global presence
…delivering a comprehensive range of services
across most major brands
SERVER Types of Server : ERP, DataBase, File, eMail,
Back-up, Proxy, Anti-virus, Production , Development Servers including Blade Enclosure and Server
Rack
STORAGE and BACK-UPType of Storage : Appliance, Device, SAN, Tape Library
NETWORKTypes of Network: Appliance, Modules, Router, Switches,
Wireless Access Device, NAS,
OTHER ENTERPRISE INFRASTRACTUREDomain Controllers , Security /Firewall Appliance, KVM Switch,
HSM Console, Uninterrupted Power Supply (UPS), Load Balancing Appliance, Security Appliance
What do we do?
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Maintenance & Support
Managed Services
Business Continuity
Infrastructure Deployment
Professional Services
IAAS ( Infra As A Service)
www.trt.com Empowering Enterprise Technology
Commercial in confidence
TRT have the following Enterprise Server & Storage Capabilities • Team of Storage vendor Certified Specialists for each of the above platforms• Certified by each of the above vendors to resell their infrastructure • Currently provide hardware and software maintenance for platforms including IBM, HP, DELL, EMC, Sun/Storagetek,
NetApp & Cisco• Global Network of Server & Storage Support Partners who have back to back agreements with the above storage
vendors
Support Task Support Scope IBM HP DELL Sun/STK EMC &
HDS NetAppCISCO/Junipe
rQuantum
Telephone Technical Support HW Maintenance
Hardware break/fix maintenance HW Maintenance
Escalation Of Support & Root Cause Analysis HW Maintenance
Access to infrastructure test labs HW Maintenance On Site Troubleshooting HW Maintenance Phone Home Capabilities HW Maintenance
Remedial Software Support SW Support Capacity Planning Audit & Reporting Projects *
New System or incremental upgrade infrastructure deployment Projects *
Data Structure changes & migrations Projects *
TRT GLOBAL TRACK RECORD IN DELIVERING THE MULTI VENDOR TECHNICAL CAPABILITIES
What do we do?
www.trt.com
...public & private companies, government institutions & multinationals.Here are some of our customers in The PHILIPPINES
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Who do we do it for?
www.trt.com
TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERS
CERTIFICATIONS and CAPABILITIES
www.trt.com Empowering Enterprise Technology
Commercial in confidence
IBM Certified Systems Expert - High Availability for AIX IBM Certified System p Series Administration IBM Certified System Administration AIX 6.1 and AIX 7 IBM Certified Systems Expert - IBM System p5 Virtualization Technical Support IBM eServer Certified Systems Expert - pSeries Enterprise Technical Support IBM Certified Systems Expert – eServer, p5 and pSeries IBM Enterprise Technical Support AIX 5L V5.3 IBM eServer Certified Systems Expert -- pSeries HACMP for AIX 5L IBM Certified Specialist - eServer p5 and pSeries Administration and Support for AIX 5L V5.3 IBM Certified on Tivoli – TSM IBM Tivoli - TSM 5.4 Implementation IBM Certified Deployment Professional - Tivoli Storage Manager 6.2
www.trt.com
TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERS
CERTIFICATIONS and CAPABILITIES
www.trt.com Empowering Enterprise Technology
Commercial in confidence
HP Accredited Platform Specialist Certified on HP ProCurve Networking CCNA Certified on HP-UX Certified on HP ITANIUM Servers Certified on HP PA-RISC servers Certified on HP StorageWorks Disk Array Certified on HP StorageWorks Enterprise Array Certified on HP-EVA Dell Certified System Expert (Client) Sun-Oracle Certified System Engineer Sun-Oracle Certified Field Engineer Certified Solaris System Administrator Certified Solaris Network Administrator ADIC Certified Storage Engineer -Intermediate Level I500 and I200 Symantec Certified Specialist – Netbackup Symantec Netbackup Administration
www.trt.com
TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERSCERTIFICATIONS and CAPABILITIES
www.trt.com Empowering Enterprise Technology
Commercial in confidence
VTSP, VMware sphere: Install, Configure, Manage [V4.0] Linux Network Administration EMC Clarion Administration EMC Avatar EMC Legato Networker Administration Knowledge in SAS70 and BS7799 audit Veritas Backup Exec V.10 ArcServe Brightstor v9.0 MC Data switches Configuration AVAYA – CMS administration Microsoft Certified Professional Certified on Microsoft Windows Active Directory Certified on Microsoft Windows DNS/DHCP administration Microsoft Certified System Engineer (MCSE) CISCO – CCNA Implementation of Disaster Recovery/ Business Continuity Plan Backup Design and Administration Project Management Network Infrastructure Design and Set-up
• TRT is ISO 9001 / 2008 Certified• Since 2002• Annual renewal• Major audit every 3 years
• ISO 9001/2008 is a quality management system providing a process-focussed framework enabling the successful achievement of organisational
objectives.
ISO Certification
www.trt.com www.trt.com Empowering Enterprise
TechnologyCommercial in confidence
LEVEL DESCRIPTION SKILL LEVEL LOCATION SLA (HOURS)
TRT
Provide Non Publically Available Patches and Microcode
Escalation of Support Core Dump Analysis
Solution Architect Root Cause Analysis
Health Check Presentation
2 On Site Delivery of Service Cross Trained In-Country 4 Internal / External
24 hour monitoring & Alerting Collection of Logs Internal1 Health check Production
Cross Trained Philippines 2
TRT SERVICES DELIVERY MODEL
5
4
3
FUNCTION
Regional Specialists
Vendor Certified In-Country 8 Internal
External24 US / EU
Global Specialists Global 36 ExternalVendor Labs
Support Partners
Consulting Engineers
Field Engineers / Service Partner
Global Services Desk
www.trt.com www.trt.com Empowering Enterprise
TechnologyCommercial in confidence
www.trt.com www.trt.com Empowering Enterprise
TechnologyCommercial in confidence
TRT Customer Portal
All service requests can be tracked on this TRT portalwww.trt.com then click on “Login to TRACSS”
Total RISC’s Advanced Customer Support Service
Note: Potential Client with NO existing contract with TRT may Log a Support Call under T&M (Time and Material)
www.trt.com Empowering Enterprise Technology
Commercial in confidence
Marflin ChuBusiness Development Manager
M: +63 915 2256222Email: [email protected]
Catherine PaderCountry Manager
M: +63 917 8865057Email: [email protected]
Domenic RomanelliCEO, TRT Global LtdM: +65 9780 4447
Email: [email protected]
FURTHER INFORMATION AND CONTACTS
Global Service Desk24/7 SUPPORT +(612) 9406 8200
Philippines +(632) 815 3811www.trt.com