Trouble Shooting

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read theSafety Information in "About This Machine" before using the machine.

Whe

Trou

Trou

Trou

Trou

AddCleaRem

12345678Operating Instructions

Troubleshooting

n the Machine Does Not Operate as Wantedbleshooting When Using the Copy Functionbleshooting When Using the Facsimile Functionbleshooting When Using the Printer Functionbleshooting When Using the Scanner Function

ing Paper, Toner and Staplesring Misfeedsarks

IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manual carefully before using the machine. Keep this manual in a handyplace for quick reference.

Do not copy or print any item for which reproduction is prohibited by law.Copying or printing the following items is generally prohibited by local law:bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for itscompleteness or accuracy. If you have any questions concerning the legality of copying or printing cer-tain items, consult with your legal advisor.ImportantContents of this manual are subject to change without prior notice. In no event will the company be li-able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-ating the machine.NotesSome illustrations in this manual might be slightly different from the machine.Depending on which country you are in, certain units may be optional. For details, please contact yourlocal dealer.Caution:Use of controls or adjustments or performance of procedures other than those specified in this manualmight result in hazardous radiation exposure.Two kinds of size notation are employed in this manual. With this machine refer to the metric version.For good copy quality, the supplier recommends that you use genuine toner from the supplier.The supplier shall not be responsible for any damage or expense that might result from the use of partsother than genuine parts from the supplier with your office products. Power Source220-240V, 50/60Hz, 8A or more.Please be sure to connect the power cord to a power source as shown above. For details about powersource, see p.119 Power Connection.TrademarksMicrosoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in theUnited States and/or other countries.TrueType is registered trademarks of Apple Computer, Inc.PostScript and Acrobat are registered trademarks of Adobe Systems, Incorporated.PCL is a registered trademark of Hewlett-Packard Company.Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to RicohCompany Limited.PictBridge is a trademark.Other product names used herein are for identification purposes only and might be trademarks of theirrespective companies. We disclaim any and all rights to those marks.The proper names of the Windows operating systems are as follows: The product name of Windows 95 is Microsoft Windows 95 The product name of Windows 98 is Microsoft Windows 98 The product name of Windows Me is Microsoft Windows Millennium Edition (Windows Me) The product names of Windows 2000 are as follows:

Microsoft Windows 2000 Advanced ServerMicrosoft Windows 2000 ServerMicrosoft Windows 2000 Professional

The product names of Windows XP are as follows:Microsoft Windows XP ProfessionalMicrosoft Windows XP Home Edition

The product names of Windows ServerTM 2003 are as follows:Microsoft Windows ServerTM 2003 Standard EditionMicrosoft Windows ServerTM 2003 Enterprise EditionMicrosoft Windows ServerTM 2003 Web Edition

The product names of Windows NT are as follows:Microsoft Windows NT Server 4.0Microsoft Windows NT Workstation 4.0

Man

Refer to

AbouBe suchineThis mexplahow

GenerExplaing fafor ex

TroubProvipaper

SecurThis tions preveAlso well a

Copy/Explathis m

FacsiExpla

PrinteExpla

ScannExpla

NetwoExplamentThis settininforslighti

uals for This Machine

the manuals that are relevant to what you want to do with the machine.

t This Machinere to read the Safety Information in this manual before using the ma-.

anual provides an introduction to the functions of the machine. It alsoins the control panel, preparation procedures for using the machine,to enter text, and how to install the CD-ROMs provided.

al Settings Guideins User Tools settings, and Address Book procedures such as register-x numbers, e-mail addresses, and user codes. Also refer to this manualplanations on how to connect the machine.

leshootingdes a guide to solving common problems, and explains how to replace, toner, staples, and other consumables.

ity Referencemanual is for administrators of the machine. It explains security func-that the administrators can use to protect data from being tampered, ornt the machine from unauthorized use.

refer to this manual for the procedures for registering administrators, ass setting user and administrator authentication.

Document Server Referenceins Copier and Document Server functions and operations. Also refer toanual for explanations on how to place originals.

mile Referenceins Facsimile functions and operations.

r Referenceins Printer functions and operations.

er Referenceins Scanner functions and operations.

rk Guideins how to configure and operate the machine in a network environ-

, and use the software provided.manual covers all models, and includes descriptions of functions andgs that might not be available on this machine. Images, illustrations, andmation about operating systems that are supported might also differly from those of this machine.

ii

Other manuals Ma Sa Qu Qu Qu Qu Po UN Ma De De Au

Note Manu Adob

manunuals for This Machinefety Informationick Reference Copy Guideick Reference Fax Guideick Reference Printer Guideick Reference Scanner GuidestScript3 SupplementIX Supplementnuals for DeskTopBinder LiteskTopBinder Lite Setup GuideskTopBinder Introduction Guideto Document Link Guide

als provided are specific to machine types.e Acrobat Reader/Adobe Reader must be installed in order to view theals as PDF files.

TABLManualsHow to

Symbo

1. Whe

IndicatoCheckinWhen anWhen YWhen a

2. Trou

When a When YWhen Y

When

3. Trou

AdjustinWhen a When Y

When If an ErrTurningWhen an

Error MError RServer

4. Trou

When a WindoWindoWindoWindo

If USB CWhen a

StatusAlert MCheck

When YOther PWhen Piii

E OF CONTENTS for This Machine ...................................................................................... i

Read This Manual .....................................................................................1ls .....................................................................................................................1

n the Machine Does Not Operate as Wanted

rs................................................................................................................3g Machine Status and Settings...............................................................4 Indicator to the Right of a Function Key is Lit ....................................7

ou Have Problems Operating the Machine.............................................8Job is Not Performed.............................................................................13

bleshooting When Using the Copy Function

Message Appears...................................................................................17ou Cannot Make Clear Copies ...............................................................20ou Cannot Make Copies as Wanted ......................................................22Memory is Full ...............................................................................................26

bleshooting When Using the Facsimile Function

g the Volume..........................................................................................27Message Appears...................................................................................29ou Cannot Send or Receive Fax Messages as Wanted.......................36Memory is Full ...............................................................................................40or Report is Printed................................................................................41 Off the Main Power / In the Event of Power Failure............................42 Error Occurs Using Internet Fax ........................................................43ail Notification...............................................................................................43eport (E-Mail)................................................................................................43

-Generated Error E-mail ................................................................................43

bleshooting When Using the Printer Function

Message Appears during Installation of the Printer Driver................45ws 95/98/Me...................................................................................................45ws 2000..........................................................................................................46ws XP, Windows Server 2003........................................................................46ws NT 4.0.......................................................................................................47onnection Fails ......................................................................................48Message Appears...................................................................................49 Messages......................................................................................................49essages ........................................................................................................50

ing the Error Log ............................................................................................52ou Cannot Print.......................................................................................53rinting Problems .....................................................................................56ictBridge Printing Does Not Work.........................................................64

iv

5. Troubleshooting When Using the Scanner Function

When SWhen Y

When When When When When Opera

When a When When

6. Add

LoadingLoadinLoadin

ChanginChang

Adding InsertiSendinUsed T

MaintenAdjustAuto C

Adding Bookle500-sh1000-s

Replacin

7. Clea

RemoviLocatiRemo

RemoviBookle500-sh1000-s

RemoviBooklecanning is Not Done as Expected .........................................................65ou Cannot Send Scanned Files .............................................................66Stored Files Cannot be Accessed .................................................................66You Cannot Browse the Network to Send a Scanned File ............................66the TWAIN Driver Cannot be Started ............................................................66Stored Files Cannot be Edited.......................................................................67the Network Delivery Function Cannot be Used............................................67tions are Not Possible When Messages Appear............................................67Message is Displayed............................................................................68a Message is Displayed on the Control Panel ...............................................68a Message is Displayed on the Client Computer...........................................75

ing Paper, Toner and Staples

Paper ......................................................................................................79g Paper into the Paper Trays ........................................................................80g Paper into the Large Capacity Tray............................................................81g the Paper Size.....................................................................................84ing the Paper Size in the Paper Tray.............................................................84Toner........................................................................................................90ng Toner .........................................................................................................91g Fax Messages When Toner Has Run Out .................................................92oner ..............................................................................................................92

ance .........................................................................................................93ing the Colour Registration.............................................................................93olour Calibration ............................................................................................95Staples.....................................................................................................97t Finisher .......................................................................................................98eet Finisher ...................................................................................................99heet Finisher ...............................................................................................100g the Stamp Cartridge ........................................................................101

ring Misfeeds

ng Jammed Paper .................................................................................103ng Jammed Paper ........................................................................................104ving Jammed Paper......................................................................................105ng Jammed Staples ..............................................................................111t Finisher .....................................................................................................111eet Finisher .................................................................................................112heet Finisher ...............................................................................................113

ng Punch Waste ....................................................................................114t Finisher .....................................................................................................114

8. Remarks

Where tMachiMovinPowerAcces

MaintainCleaniCleaniCleaniCleani

INDEX.v

o Put Your Machine ..............................................................................117ne Environment ............................................................................................117g....................................................................................................................118 Connection..................................................................................................119s to the Machine ...........................................................................................120ing Your Machine ................................................................................121

ng the Exposure Glass.................................................................................121ng the Exposure Glass Cover ......................................................................122ng the Auto Document Feeder.....................................................................122ng the Dustproof Glass ................................................................................123

...................................................................................................... 125

How

Symbo

This ma

IndicateIgnoringnotes. Tchine.

IndicateIgnoringmachine"Safety I

Indicateof likelyto read t

Indicatetions on

This symther rele[ ]Indicate{ }Indicate1

to Read This Manual

ls

nual uses the following symbols:

s important safety notes. these notes could result in serious injury or death. Be sure to read these

hey can be found in the "Safety Information" section of About This Ma-

s important safety notes. these notes could result in moderate or minor injury, or damage to the or to property. Be sure to read these notes. They can be found in thenformation" section of About This Machine.

s points to pay attention to when using the machine, and explanations causes of paper misfeeds, damage to originals, or loss of data. Be surehese explanations.

s supplementary explanations of the machines functions, and instruc- resolving user errors.

bol is located at the end of sections. It indicates where you can find fur-vant information.

s the names of keys that appear on the machines display panel.

s the names of keys on the machines control panel.

1. When the Machine Does

This secfunction

Indic

This secto remo

x: Misfe

B: Add

D: Add

d: Add

y: Emptindicator3Not Operate as Wantedtion explains basic troubleshooting procedures that are applicable to alls of this machine.

ators

tion explains Indicators displayed when the machine requires the userve misfed paper, add paper, or other perform other procedures.

ed indicator Appears when a misfeed occurs. See p.103 Removing Jammed Paper.

Paper indicator Appears when paper-out condition occurrs. See p.79 Loading Paper.

Toner indicator Appears when toner runs out. See p.90 Adding Toner.

Staple indicator Appears when staples run out. See p.111 Removing Jammed Staples.

y Hole Punch Receptacle Appears when punch Receptacle Full. See p.114 Re-moving Punch Waste.

When the Machine Does Not Operate as Wanted

4

1

Che

You can

MaintYou c [Re

Di [No

Di [Pu

Di [Pa

Di [O

Di [O

Di [Pa

D [Co

Ind

Data SYou c [HD

Di [HD

Di [Pr

Dipr

[FaDicep

[MDicking Machine Status and Settings

check the machine's system status.

enance Infoan check the following items under [Maintenance Info]:maining Toner]

splays the amount of remaining toner. Staples]

splays the amount of remaining staples.nch Receptacle Full]

splays whether the hole punch receptacle is full.per Tray]

splays the paper type and size loaded in the paper tray.utput Tray Full]splays whether the output tray is overloaded.riginal Misfeed]splays state of and solutions for original misfeeds.per Misfeed]

isplays state of and solutions for paper jams.ver Open]icates whether the front cover, duplex unit, etc, is open.

toragean check the following items under [Data Storage]:D Remaining Memory]

splays the amount of available hard disk drive memory.D File(s)]

splays the total number of jobs stored in the hard disk drive.int Job(s)]splays the number of jobs for Hold print/Saved print/Lockedint/Sample print.x TX / RX File(s)]splays the number of TX standby files, Print memory lock files, and Re-tion print files stored in the hard disk drive.

emory Erase Status]splays the status of memory data.

Checking Machine Status and Settings

MachYou c [Fa

Di [H.

Di [SI

Di [Fa

Di [M

Di [M

Di

EnquiYou c [M

Diser

[SaDi

[SuDi

[SuDima

A On th1

ine Address Infoan check the following items under [Machine Address Info]:x No.]splays the machine's fax number.323 Own Fax No.]splays the machine's alias telephone number.P User Name]splays the machine's SIP user name.x E-mail Account]splays the machine's fax e-mail account.achine IPv4 Address]splays the machine's IPv4 address.achine IPv6 Address]splays the machine's IPv6 address.

ryan check the following items under [Enquiry]:

achine Repairs]splays the machine number and contact number that are required forvice.les Representative]

splays your sales representative's telephone number.pply Order]

splays the contact number for placing supply orders.pply Details]

splays the name of toner, staples, transmission stamps, etc, used by thechine.

e control panel, press [System Status] on the control panel.5


6

1

B Press

C AfterThe p

No [O

on Fo

Jam

Rep.1p.1 each tab and check its contents.

checking the information, press[Exit].revious screen returns.

teutput Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appearly when these errors occur.r details about how to locate and remove misfeeds, see "Checking

med Paper" or "Removing Jammed Paper".

ference04 Locating Jammed Paper.03 Removing Jammed Paper.

When an Indicator to the Right of a Function Key is Lit

WheFunc

When aning func

Note If an

pearsfor th

Referp.17 p.27 p.45 p.65

Problem

Documedo not p

Documedo not p

An error

The macto connework.1

n an Indicator to the Right of a tion Key is Lit

indicator to the right of a function key lights up, press the correspond-tion key. Then, follow the instructions displayed on the control panel.

error occurs in the function you are using, check the message that ap- on the control panel, and then refer to "When a Message is Displayed"e relevant function.

enceTroubleshooting When Using the Copy Function.Troubleshooting When Using the Facsimile Function.Troubleshooting When Using the Printer Function.Troubleshooting When Using the Scanner Function.

Cause Solution

nts and reports rint out.

The paper output tray is full. Remove the paper from the tray.

nts and reports rint out.

There is no copy paper left. Add more paper. See p.79 Load-ing Paper.

has occurred. The function whose indicator is lit is defective.

Record the code number shown in the display and contact your service representative. See "When a Message displayed" of each chapter.

You can use other functions nor-mally.

hine is unable ct to the net-

A network error has occurred. Check the displayed message and take an appropriate ac-tion. See "When a Message displayed" of each chapter.

Check that the machine is cor-rectly connected to the net-work, and that the machine is correctly set. See "Network Settings", General Settings Guide.

Contact the administrator.

When the function key is still lit, even if you take the meas-ures above, contact your serv-ice representative.7


8

1

WheMac

The folloIf other

Problem

"Pleasepears.

"Pleasepears.

Althoughscreen apthe machon usinger switchswitchedscreen by{Facsimilkey.

The macbeen turnUser Tooplayed,bTools memissing.

The disp

The disp

The disp

Nothing the operaturned o

"MemoryDo youstore file?" n You Have Problems Operating the hine

wing chart gives explanations of common problems and messages.messages appear, follow the instructions displayed.

Cause Solution

wait." ap- This message appears when you turn on the operation switch.

Wait for the machine to get ready.

wait." ap- This message appears when you change the toner cartridge.

Wait for the machine to get ready.

the copier pears when ine is turned the main pow-, it cannot be to another pressing the

e} or {Scanner}

Functions other than the copier function are not yet ready.

Wait a little longer.

hine has just ed on and the

ls screen is dis-ut the User nu has items

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait a little longer.

lay is off. The screen contrast knob is turned to the dark position.

Set the screen contrast knob to the light position to see the display panel properly. See "Control Pan-el",About This Machine.

lay is off. The machine is in Energy Saver mode.

Press the {Energy Saver} key to cancel Energy Saver Mode. mode.

lay is off. The operation switch is turned off.

Turn on the operation switch.

happens when tion switch is

n.

The main power switch is turned off.

Turn on the main power switch.

is full. want to scanned appears.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

Press [Store File] to store pages that have been scanned. De-lete unnecessary files with [Delete File].

Press [No] if you are not stor-ing pages that have been scanned. Delete unnecessary files with [Delete File].

When You Have Problems Operating the Machine

The maintor continand doeswhen pr

"Self cing...

Original printed oside of th

Misfeeds

Misfeeds

Misfeeds

Misfeeds

Problem1

power indica-ues blinking

not turn off essed.

This occurs in the following cases:

The exposure glass cover or ADF is open.

The machine is communicat-ing with external equipment.

The hard disk is active.

The dial-in function is being used when the facsimile unit is installed.

Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.

heck-" appears.

The machine is performing image adjustment operations.

The machine may perform period-ic maintenance during operations. The frequency and duration of maintenance depends on the hu-midity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

images are n the reverse e paper.

You may have loaded the paper incorrectly.

Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the by-pass tray with the print side down. See p.83 Orientation-Fixed Paper or Two-Sided Pa-per.

occur frequently. The tray's side fences may not be locked.

Remove the paper. See p.103 Removing Jammed Paper.

Check the side fences are locked. See p.84 Changing the Paper Size.

occur frequently. The tray's end fence may not be set properly.


Check the end fence is set properly. See p.84 Changing the Paper Size.

occur frequently. Paper of undetectable size has been loaded.


When loading the paper of undetectable size, specify the paper size in "Tray Paper Size". See "Paper Size: Tray1-4",General Settings Guide and "Copy Paper",About This Ma-chine.

occur frequently. There is a foreign object on the finisher tray.


Do not place anything on the finisher tray. It may cause a paper jam.

Cause Solution9


10

1

An errormains, evpaper is

Cannot pmode.

Cannot pmode.

Cannot pmode.

The userscreen is

The Authscreen ap

"You dothe prto usefunctiplayed.

"You dothe prto usefunctiues to beeven thoentered acode.

Authenti

Authenti

The selectained filaccess prfile(s) wileges wil

Problem message re-en if misfed

removed.

When a misfeed message ap-pears, it remains until you open and close the cover as re-quired.

Paper is still jammed in the tray.

Clear misfed paper, and then open and close the front cover. see p.103 Clearing Misfeeds.

rint in duplex You cannot use paper in the by-pass tray for duplex printing.

For duplex printing, select Tray 1-4 in copier mode or with the printer driver.

rint in duplex [1 Sided Copy] is selected for Paper Type: Tray 1-4.

Select [2 Sided Copy] for Paper Type: Tray 1-4. See "Paper Size: Tray1-4", General Settings Guide.

rint in duplex You cannot select duplex print-ing if the paper type is set to [OHP], [Thin Paper], [Thick Paper 2] or [Thick Paper 3].

Select a paper type that allows duplex printing. See "Paper Size: Tray 1-4", General Settings Guide.

code entry displayed.

Users are restricted by user man-agement.

Enter the user code (up to eight digits), and then press {q}.

entication pears.

Basic Authentication, Windows Authentication, LDAP Authenti-cation or Integration Server Au-thentication is set.

Enter your login user name and user password. See "When the Authentication Screen is Dis-played", About This Machine.

not have ivileges this on." is dis-

The use of the function is restrict-ed to authenticated users only.


not have ivileges this on." contin- displayed ugh you have valid user

This user code is not allowed to use the function selected.

Press the {Energy Saver} key. Con-firm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has fin-ished.

cation failed. The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

cation failed. The machine cannot perform au-thentication.


ted file(s) con-e(s) without ivileges. Only th access privi-l be deleted.

You have tried to delete files without the authority to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Cause Solution

When You Have Problems Operating the Machine

DocumProblem

"Exceednumberper fiwant tthe sces as pears.

You forgword.

You cannwhat is s

Memorycomes fu1

ent Server

Cause Solution

ed max. of pages le. Do you o store anned pag-1 file?" ap-

The number of scanned pages ex-ceeds the capacity per file of the Document Server.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

ot your pass- You cannot access a protected file without entering the password.


To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the docu-ment server does not contain any files you want to keep. See "De-lete All Files in Document Serv-er", General Settings Guide.

ot find out tored in a file.

You may not be able to ascertain the contents of a file simply from the file name.

You can switch the Select File screen between [List] and [Thumb-nail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See "Checking the Details of a Stored Docu-ment", Copy/Document Server Reference.

frequently be-ll.

The document server memory is full.

Delete unnecessary files. On the file selection display, select un-necessary files, and then press [Delete File]. If this does not in-crease available memory, do the following.

Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.11


12

1

Note If you

paperThis M

You wanquality blarge pri

"Origining scanothetion. wait."

"Cannotpreviepage." you can thumb n

Problem cannot make copies as you want because of paper type, paper size, or capacity problems, use recommended paper. See "Copy Paper", About

achine.

t to check print efore making a nt run.

You can print a single copy with-out specifying the setting again.

Check print quality by printing out only the first set using the {Sample Copy} key.

al is be-anned by r func-Please appears.

Copier or Scanner function is in use.

To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message "[Stop] key was pressed. Stop printing?" ap-pears, press [Stop].

display w of this appears, and not check the ail image.

The image data may have been corrupted.

Pressing [Exit] displays the pre-view screen without a thumbnail.

Cause Solution

When a Job is Not Performed

Whe

If you caanother If you caand thenother joling thsimultanCombin1

n a Job is Not Performed

nnot execute a function, it may be that the machine is being held up byfunction.nnot execute a function, terminate any other functions currently active, try executing the function again. In certain cases, you can carry out an-

b (copier, document server, facsimile, printer, scanner) without cance-e current job being performed. Performing multiple functionseously like this is called "Multi-accessing".

ation Chart13


14

1

FunctThe cleave|: Sim$: Omote: Opprece: O: Thtaneo

Mode bCopy

Interrup

Facsimion Compatibilityhart shows Function Compatibility when print priority is set to "Inter-". See "Print Priority", General Settings Guide.

ultaneous operations are possible.peration is enabled when the relevant function key is pressed and re- switching (of the scanner/external extension) is done.eration is enabled when the {Interrupt} key is pressed to interrupt the

ding operation.peration is performed automatically once the preceding operation ends.e operation must be started once the preceding operation ends. (Simul-us operations are not possible.)

Mode after you select Copy

Inte

rru

pt C

opyi

ng Facsimile Printer

Sca

nn

er

TW

AIN

Doc

um

ent S

erve

r

Des

kT

opB

ind

er

Web

Doc

umen

t Ser

ver

efore you select Tra

nsm

issi

on O

per

atio

n/M

anu

al R

ecep

tion

Op

erat

ion

Tra

nsm

issi

on

Rec

epti

on

Dat

a R

ecep

tion

Pri

nt

Op

erat

ion

s fo

r C

opyi

ng

Sta

pli

ng

Sor

tO

per

atio

ns

for

Cop

yin

gC

opyi

ng

Scan

ning

an

Ori

gina

l for

Mem

ory

Tran

smis

sion

Mem

ory

Tra

nsm

issi

onIm

med

iate

Tra

nsm

issi

onM

emor

y R

ecep

tion

Pri

nti

ng

Rec

eive

d D

ata

Pri

nti

ng

Sta

pli

ng

Op

erat

ion

s fo

r S

can

nin

gS

can

nin

gS

can

nin

gO

per

atio

ns

for

Doc

um

ent S

erve

rSc

anni

ng a

Doc

umen

t to

Stor

e in

Doc

umen

t Ser

ver

Pri

nti

ng

from

Doc

um

ent S

erve

rP

rin

tin

g fr

om D

ocu

men

t Ser

ver

Send

ing

a Fa

csim

ile fr

om D

ocum

ent S

erve

rP

rin

tin

g

Operations for Copying

$$| $| | | | | $$$$$$| | |

Stapling | *1 *1 *1

*5 $$

*2 | $

*2 | | | | $$

*2 $$

*2 | *4 | |

*4 | *4

Sort | *1 *1 *1 $$

*2 | $

*2 | | | | | $$

*2 $$

*2 | | | |

t Copying Operations for Copying

| | | | | | | | |

Copying | | | | ile Transmission Oper-

ation/Manual Re-ception Operation

$$$ | | | | | | $$$$$$| | |

Tra

nsm

issi

on

Scanning an orig-inal for Memory Transmission

| | | | | | $$ *2 | | |

Memory Trans-mission

| | | | | | | | *3 | *3 | *3 | *7 | | | | | | | | | | |

Immediate Transmission

| *3 |

*3 | | | | $$

*2 | |

Rec

epti

on

Memory Reception| | | | | | | | *3 | *3 | *3 | *7 | | | | | | | | | | | |

Printing Received Data

| | | | | | | | *7 | |

*7 | | | | | || | | | | |

When a Job is Not Performed

*1 Simall

*2 Yo*3 Op*4 Du*5 Sta*6 Sim*7 Du

are

Printer

Scanne

TWAIN

Docum

DeskTo

Web DServer

Mode b1

ultaneous operations are only possible after the preceding job documents are scanned and the {NextJob} key appears.u can scan a document after the preceding job documents are all scanned.eration is possible when extra lines are added.ring stapling, printing automatically starts after the current job.pling is not available.ultaneous operation become possible after you press the {NextJob} key.

ring parallel reception, any subsequent job is suspended until the receptions completed.

Data Reception | | | | | | | | | | | | | || | | | | |

Prin

t

Printing | | | | | | | | | | | | || | | | | |Stapling | |

*5 | | | | | | | | | || | |

*4 | *4 | |

*4

r Operations for scanning

$$$ $$$$| | | | | $$$| | | |

Scanning $ *2 $ *2 $ $$

*2 | $

*2 | | | | | $$

*2 | | | |

Scanning | | | | | | | | |ent Server Operations for

Document Server$$$ $$| $| | | | | $$$ | | |

Scanning a Docu-ment to Store in Document Server

$ $ | | | | | | $$ *2 | | |

Printing from Document Server

$| | | *4 | | | | | | | | | | | |

*6 | *6 | *6 | | |

pBinder Printing from Document Server

| | | | | | *4 | | | | | | | | | | | | | | | | |

Sending a Fac-simile from Doc-ument Server

| | | | | | | | | | | | | | | | | | | | | |

ocument Printing | | | | | | *4 | | | | | | | | | | | | | | | | |

Mode after you select Copy

Inte

rru

pt C

opyi

ng Facsimile Printer

Sca

nn

er

TW

AIN

Doc

um

ent S

erve

r

Des

kT

opB

ind

er

Web

Doc

umen

t Ser

ver

efore you select Tra

nsm

issi

on O

per

atio

n/M

anu

al R

ecep

tion

Op

erat

ion

Tra

nsm

issi

on

Rec

epti

on

Dat

a R

ecep

tion

Pri

nt

Op

erat

ion

s fo

r C

opyi

ng

Sta

pli

ng

Sor

tO

per

atio

ns

for

Cop

yin

gC

opyi

ng

Scan

ning

an

Ori

gina

l for

Mem

ory

Tran

smis

sion

Mem

ory

Tra

nsm

issi

onIm

med

iate

Tra

nsm

issi

onM

emor

y R

ecep

tion

Pri

nti

ng

Rec

eive

d D

ata

Pri

nti

ng

Sta

pli

ng

Op

erat

ion

s fo

r S

can

nin

gS

can

nin

gS

can

nin

gO

per

atio

ns

for

Doc

um

ent S

erve

rSc

anni

ng a

Doc

umen

t to

Stor

e in

Doc

umen

t Ser

ver

Pri

nti

ng

from

Doc

um

ent S

erve

rP

rin

tin

g fr

om D

ocu

men

t Ser

ver

Send

ing

a Fa

csim

ile fr

om D

ocum

ent S

erve

rP

rin

tin

g15


16

1

Note Stapl If the

specifactorsee "P

Whenon thered.

Whilemay ing cannot be used at the same time for multiple functions. machine is capable of executing multiple functions simultaneously,fy which function should have priority in Print Priority. This setting isy-preset to Display mode. For setting of Printing Priority Function,rint Priority", General Settings Guide. Booklet Finisher, 500-sheet Finisher or 1000-sheet Finisher is installed

e machine, you can specify the output tray where documents are deliv- See "Output tray settings", General Settings Guide. printing is in progress, scanning a document using another function

take more time.

2. Troubleshooting When

This secproblem

Whe

This secfollow th

Impo For m

ing th

Message

Cannotorigin

Cannotorigin

Cannotorigin

Check orient

Check size.

Rotatenot avwith tsize.17Using the Copy Functiontion explains likely causes of and possible solutions for copier functions.

n a Message Appears

tion explains the machine's main messages. If other messages appear,e instructions they contain.

rtantessages that are not listed here, see "When You Have Problems Operat-e Machine".

Cause Solution

detect al size.

Improper original is placed. Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See "Sizes difficult to detect", Copy/Document Server Reference.

detect al size.

Improper original is placed. Place the original on the exposure glass. See "Placing Originals on the Exposure Glass" and "Sizes difficult to detect", Copy/Docu-ment Server Reference.

detect al size.

Original is not placed. Place your originals.

original ation.

Original is not placed in a proper orientation.

Change the orientation of the original.

paper Improper paper size is set. If you press the {Start} key, copy will start onto the selected paper.

Sort is ailable his paper

A size of paper for which Rotate Sort is not available is selected.

Select the proper paper size. See "Sort", Copy/Document Server Reference.

Troubleshooting When Using the Copy Function

18

2

Cannotthis p

Staplity exc

Cannotpaper size.

Duplexavailathis p

Maximuof set(A figure

File bstoredmax. n

pages Copyinstoppe

MagaziBooklenot avdue toage mo

Message punch aper size.

The Punch function cannot be used with paper size selected.

The following paper sizes are available for Punch mode: A3L, B4L, A4KL, B5KL, A5K, 11"17"L, Legal(81/2"14")L, Letter(81/2"11")KL, Half Let-ter (51/2"81/2"), Excecutive (71/4"101/2")KL,F/GL (8"13")K, Foolscap (8"13")L, Folio (81/4"13")L ,8KL,16KKL. Select one of these sizes.

ng capaci-eeded.

The number of sheets per set is over the staple capacity.

Check the stapler capacity. See "Supplementary Informations", Copy/Document Server Refer-ence.

staple of this

The Staple function cannot be used with paper size selected.

Select a paper size that can be used in Staple mode. See "Supple-mentary Informations", Copy/Document Server Refer-ence.

is not ble with aper size.

A paper size not available in Du-plex mode has been selected.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5K, 11"17"L, Legal(81/2"11")L, Letter(81/2"11")LK,Half Letter (51/2"81/2")L,Excecutive (71/4"101/2")KL,F/GL (8"13")K, Foolscap(8"13")L, Folio(81/4"13")L, 8KL, 16KKL. Select one of these siz-es.

m number s is nn. is placed at n.)

The number of copies exceeds the maximum copy quantity.

You can change the maximum copy quantity. See "Max. Number of Sets", General Settings Guide.

eing exceeded umber of per file. g will be d.

The scanned originals have too many pages to store as one docu-ment.

Press [Exit], and then store again with an appropriate number of pages.

ne or t mode is ailable mixed im-de.

You selected the Magazine or Booklet function for originals scanned using different func-tions, such as copy and printer.

Make sure originals for the Mag-azine or Booklet function are scanned using the same function.

Cause Solution

When a Message Appears

Referp.8 W

Orig. scanne

other Please

You dothe prto usefuncti


Authenhas fa

Authenhas fa

The sefile(stainedwithouprivilfile(scess pwill b

Please

Message2

encehen You Have Problems Operating the Machine

is being d by an-function. wait.

Document Server or Scanner function is in use.

To cancel the job in process, press [Exit], and then press the {Docu-ment Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning? " ap-pears, press [Cancel].

not have ivileges this on.





If the message continues to be displayed and you cannot switch the screen, press the {Energy Sav-er} key. Confirm that the display goes off, and then press the {Ener-gy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has finished.

tication iled.

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

tication iled.

The machine cannot perform au-thentication.


lected ) con- file(s) t access eges. Only ) with ac-rivileges e deleted.

You have tried to delete files without the authority to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

wait. The destination list is being up-dated from the network using SmartDeviceMonitor for Admin. Depending on the number of des-tinations to be updated, there may be some delay before you can resume operation. Opera-tions are not possible while this message is displayed.

Wait until the message disap-pears. Do not switch off the pow-er while this message is displayed.

Cause Solution19


20

2

Whe

This sec

Problem

Copies a

Copies a

The reveoriginal iied.

The reveoriginal iied.

A shadowcopies if originals

The samdirty whcopies.

The samdirty whcopies.

Copies a

Copies a

Copies an You Cannot Make Clear Copies

tion explains likely causes of and possible solutions for unclear copies.

Cause Solution

ppear dirty. Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Refer-ence.

ppear dirty. Auto Image Density is not select-ed.

Adjust the auto density. See "Ad-justing Copy Image Density", Copy/Document Server Refer-ence.

rse side of an mage is cop-

Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Refer-ence.

rse side of an mage is cop-

Auto Image Density is not select-ed.

Adjust the auto density. See "Ad-justing Copy Image Density", Copy/Document Server Refer-ence.

appears on you use pasted .

Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Refer-ence.

Change the orientation of the original.

Put mending tape on the pasted part.

e copy area is enever making

The exposure glass, scanning glass, or ADF is dirty.

Clean them. See p.121 Maintain-ing Your Machine.

e copy area is enever making

[Original Type Select] is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.

Press [Others], select [Generation Copy], and then begin copying. See "Generation Copy", Copy/Document Server Refer-ence.

re too light. Image density is too light. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Refer-ence.

re too light. A light copy may result when you use damp or rough grain pa-per.

Use the recommended paper. See "Copy Paper", About This Ma-chine.

Contact your service representa-tive.

re too light. Toner cartridge is almost empty. Add toner. See p.90 Adding Toner.

When You Cannot Make Clear Copies

Copies a

Parts of icopied.

Parts of icopied.

Images apartially

Coloured

White lin

White lin

Copies a

A moir duced on

Black spothe copygraphic p

Problem2

re too light. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

mages are not The original is not set correctly. Set originals correctly. See "Plac-ing Originals", Copy/Document Server Reference.

mages are not The correct paper size is not se-lected.

Select the proper paper size.

ppear only coloured.

The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

lines appear. The exposure glass or scanning glass is dirty.


es appear. The exposure glass or scanning glass is dirty.


es appear. When D is blinking, toner is be-ginning to run out.

Add toner. See p.90 Adding Toner.

re blank. The original is not set correctly. When using the exposure glass, face the originals down. When using the ADF, face them up.

pattern is pro- copies.

Your original has a dot pattern image or many lines.

Place the original on the exposure glass at a slight angle.

ts appear on of a photo-rint.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

Place the print on the expo-sure glass, and then place two or three sheets of white paper on top of it. Leave the expo-sure glass cover or auto-docu-ment feeder (ADF) open when copying.

Cause Solution21


22

2

WheWan

This sec

BasicProblem

Misfeeds

Misfeeds

Misfeeds

Misfeeds

Misfeeds

Copy pacreased.

Copy pacreased.

Copies a

Copies a

Copies an You Cannot Make Copies as ted

tion explains likely causes of and possible solutions for unclear copies.

Cause Solution

occur frequently. The number of sheets loaded ex-ceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper", About This Machine.

occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

occur frequently. The paper is too thick or too thin. Use recommended paper. See "Copy Paper", About This Ma-chine.

occur frequently. The copy paper is wrinkled or has been folded/creased.

Use recommended paper.Use pa-per that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine.

occur frequently. Printed paper is being used. Use recommended paper. Do not use paper that has been already copied or printed onto. See "Copy Paper", About This Machine.

per becomes The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

per becomes The paper is too thin. Use recommended paper. See "Copy Paper", About This Ma-chine.

re not stapled. There are jammed staples in the stapler.

Remove jammed staples. See p.111 Removing Jammed Sta-ples.

re not stapled. The number of copies exceeds the capacity of the stapler.

Check the stapler capacity. See "Supplementary Informations", Copy/Document Server Refer-ence.

re not stapled. Copy paper is curled. Turn the copy paper over in the tray.

When You Cannot Make Copies as Wanted

Staples asitioned.

You cannseveral fu

When soes are divblocks.

Paper doduring pstapling.

The copyor a text pears in ground o

Print is s

Print is s

Print is s

Problem2

re wrongly po- Originals are not set correctly. Check the correct position to place the originals. See "Staple", Copy/Document Server Refer-ence.

ot combine nctions.

Selected functions cannot be used together.

Check the combination of func-tions and make the settings again. See "Function Compatibility", Copy/Document Server Refer-ence.

rting, the pag-ided into two

The memory became full in the middle of sorting and the pages were delivered in two blocks.

You can interrupt copying when the memory becomes full. See "Memory Full Auto Scan Re-start", General Settings Guide.

es not output rinting with

When you stop printing while us-ing the staple function, papers not stapled during printing may be left in the staple unit.

Press the {Clear modes} key and cancel copy settings, including stapling.

is grayed out pattern ap-the back-f the copy.

You have copied a copy-guarded document protected from unau-thorized copying.

Check the document. See "Using [Data Security for Copying] ", Printer Reference.

lanted. The side fences in the paper feed tray is not locked.

Make sure the side fence is locked. See p.84 Changing the Paper Size.

lanted. The paper is feeding in at a slant. Load the paper correctly. See p.79 Loading Paper.

lanted. The front cover is open. Make sure the right and lower right covers are properly closed.

Cause Solution23


24

2

Edit

Stamp

Problem

In Doublmode, painal imagied.

In BordeCentre/ parts of tage are n

In BordeCentre/ parts of tage are n

In Margimode, painal imagied.

In Margimode, painal imagied.

In Imagethe originnot copie

Problem

The stamwrong.Cause Solution

e Copies rts of the orig-e are not cop-

Combination of original and copy paper is not correct.

Select A3L for A4K originals and A4 for A5 originals (when copying at a ratio of 100%).

r, Centre, or Border mode, he original im-ot copied.

You set a wide erased margin. Make the margin width narrow-er. You can adjust it between 2-99mm (0.1"-3.9"). See "Erase Bor-der Width" and "Erase Centre Width", General Settings Guide.

r, Centre, or Border mode, he original im-ot copied.

Originals are not scanned correct-ly.

Place the originals correctly.

n Adjustment rts of the orig-e are not cop-

You set a wide erased margin. Set a narrower margin with User Tools. You can set the width be-tween 0-30 mm (0"-1.2").

See "Front Margin: Left/Right", "Back Margin: Left/Right", "Front Margin: Top/Bottom" and "Back Margin: Top/Bottom", General Settings Guide.

n Adjustment rts of the orig-e are not cop-

There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools. You can set the width be-tween 0-30 mm (0"-1.2").

See "Front Margin: Left/Right", "Back Margin: Left/Right", "Front Margin: Top/Bottom" and "Back Margin: Top/Bottom", General Settings Guide.

Repeat mode, al image is d repeatedly.

You selected copy paper the same size as the originals, or you did not select the proper reproduc-tion ratio.

Select copy paper larger than the originals or select the proper re-production ratio.

Cause Solution

p position is The paper orientation is wrong. Check the paper orientation and stamp position.

When You Cannot Make Copies as Wanted

Comb

Duple

Problem

You cannbook froMagazinfolding c

When usparts of tnot copie

Copies arect orde

Problem

Cannot pmode.

Cannot pmode.

Cannot pmode.

Copies arect orde

When uscopy is mBottom e[Top to To2

ine

x

Cause Solution

ot make a m Booklet or e mode by opies.

You selected a setting (Open to leftor Open to right) that does not match the orientation of orig-inals.

Change the setting. See "Orienta-tion: Booklet, Magazine", General Settings Guide.

ing Combine, he image are d.

You specified a reproduction ra-tio that does not match the sizes of your originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper. Select the correct re-production ratio before using Combine mode.

re not in cor-r.

You placed the originals in the in-correct order.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the ex-posure glass, start with the first page to be copied.

Cause Solution

rint in duplex You have loaded paper on the by-pass tray.

Remove paper loaded on the by-pass tray. Load paper in another tray.

rint in duplex You have loaded paper exceed-ing 90 g/m2.

Change the paper.

rint in duplex You have selected a tray which is set to [1 Sided Copy] in [Tray Paper Settings] in [System Settings].

Set the tray to [2 Sided Copy] in [Tray Paper Settings] in [System Set-tings]. See "System Settings", Gen-eral Settings Guide.

re not in cor-r.

You placed the originals in the in-correct order.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the ex-posure glass, start with the first page to be copied.

ing Duplex, ade Top to

ven though p] is selected.

You placed the originals in the wrong orientation.

Place the original in the correct orientation. See "Original Orien-tation", Copy/Document Server Reference.25


26

2

When

This secto full m

Note If you

ory bmachproceing soGuid

Message

Memorynn orihave bscanne

[Printscanne

nals. move r

origin

Press to scaremainnals.Memory is Full

tion explains likely causes of and possible solutions for problems relatedemory.

set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-ecomes full, the memory overflow message will not be displayed. Theine will make copies of the scanned originals first, then automaticallyed scanning and copying the remaining originals. In this case, the result-rted pages will not be sequential. See "Input / Output", General Settings

e.

Cause Solution

is full. ginals een d.Press ] to copy d origi-Do not re-emaining als.

The scanned originals exceeds the number of pages that can be stored in memory.

Press [Cancel] to copy scanned originals and cancel the scanning data. Press [Clear Memory] to can-cel the scanning data and not copy.

[Resume] n and copy ing origi-

The machine checked if the re-maining originals should be cop-ied, after the scanned originals was printed.

To continue copying, remove all copies, and then press [Resume Printing]. To stop copying, press [Cancel].

3. Troubleshooting WhenU

This chation pro

Adju

The folloYou can

On HoHear

At TraHear

At ReHear

At DiaHear

At PriHear

A Press

B Press27sing the Facsimile Functionpter explains likely causes of and possible solutions for facsimile func-blems.

sting the Volume

wing describes how to adjust the volume. change the volume of the following sounds that the machine makes.

ok Moded when the [On Hook] is pressed.nsmission

d when Immediate transmission is performed.

ceptiond when the machine receives a document.

lingd after pressing the {Start} key, until the line connects to the destination.

nting of Received Documentd when a received document is printed.

{User Tools/Counter} key.

[Facsimile Features].

AMG003S

Troubleshooting When Using the Facsimile Function

28

3

C Chec

D Press

E Press

F Press

The s

No Yo

Ho W

a c If y

tha Yok that [General Settings] screen appears. [Adjust Sound Volume].

[Lower] or [Louder] to adjust the volume, and then press [OK].

{User Tools/Counter} key.

tandby display appears.

teu can adjust the On Hook volume when you press the [On Hook]. See "Onok Dial", Facsimile Reference.

hen you press [Check] on the Adjust Sound Volume screen, you will hearonfirmation sound so you can check the volume.ou press [Cancel], the volume setting is canceled. The display returns tot of step D.u can set the volume level to between 0 and 7.

AMG003S


Whe

This secfollow th

Message

Put orback, and prStart

CannotoriginPlace again,press key.

Functilems wsimilewill bized.

Removefrom ITray 1

Origining scanothetion. the fofunctipress key toscannipress key to3

n a Message Appears

tion explains the machine's main messages. If other messages appear,eir instructions.

Cause Solution

iginal check it ess the key.

Original jammed during Memory Transmission.

Place originals that have not been scanned on the exposure glass or ADF again.

detect al size. original then the Start

The machine failed to detect the size of the original.

Place original again, and then press {Start} key.

onal prob-ith fac-. Data e initial-

There is a problem with the fax. Record the code number shown in the display and contact your service representative. Other functions can be used.

the paper nternal .

The Internal Tray 1 is full. Remove the paper. If the other tray is also full, the tray name shown in the display changes. Remove paper from the tray indi-cated in the display.

al is be-anned by r func-Switch to llowing on, then the Stop cancel ng or the Start continue.

The machine is scanning an orig-inal under another function.

Before sending a file by fax, can-cel the job in progress. To do this, press [Exit], and then press the {Copy} or {Document Server} key to display the suspended func-tion. Then, on the copier or docu-ment server screen, press the {Clear/Stop} key to display the "The Stop key has been pressed. Are you sure you want to stop copy-ing? " or "The Clear / Stop key was pressed. Are you sure you want to stop scanning? " prompt, and then press [Stop].29


30

3

Updatidestinlist..wait. destinor sendhas becleare

The sefile(stainedwithouprivilfile(scess pwill b

ConnecLDAP sfailedthe setus.

LDAP sthentifailedthe se

ExceedNo. ofsearchMax.:

Exceedlimit server

Check tstatus

The spgroup some dtion(snot haprivilyou walect opriviltinati

Messageng the ation . Please Specified ation(s) er's name en d.

The destination list is being up-dated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Depend-ing on the number of destinations to be updated, there may be some delay before you can resume op-eration. Operation is not possible while this message is displayed.

Wait until the message disap-pears. Do not switch off the pow-er while this message is displayed.

lected ) con- file(s) t access eges. Only ) with ac-rivileges e deleted.

You tried to delete a document for which you do not have per-mission to delete.

Only the administrator can delete this document. Contact the ad-ministrator if you want to delete a document for which you do not have permission to delete.

tion with erver has . Check rver sta-

A network error has occurred and connection has failed.

Try the operation once more. If the message is stillshown, the network may be crowded. Check the information of [System Set-tings]. See "System Settings", Gen-eral Settings Guide.

erver au-cation has . Check ttings.


Make settings correctly for the user name and the password for LDAP server authentication.

ed max. display results.

The number of search results has exceeded the maximum number of items that can be displayed.

Search again after changing the search conditions.

ed time for LDAP search. he server .


Try the operation once more. If the message is stillshown, the network may be crowded.Check the information of [System Set-tings]. See "System Settings", Gen-eral Settings Guide.

ecified contains estina-) that do ve access eges. Do nt to se-nly the eged des-on(s)?

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

To select destinations for sending by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Cause Solution


CannotspecifPleasesettin

Senderbeen s

E-mailenterecorrec

re-ent


Authenhas fa

Authenhas fa

Check there networlems.{13-10




Message3

find the ied path. check the gs.

The name of the computer or folder entered as the destination is wrong.

Check whether the computer name and the folder name for the destination are correct.

has not pecified.

The sender has not been speci-fied.

A sender's name should be speci-fied before sending e-mail. Send e-mail after specifying the send-er's name.

address d is not t. Please er.

The entered e-mail address is wrong.

Make sure the e-mail address is correct, and then enter it again.


Use of this function is restricted. Contact the administrator.

tication iled.

Wrong login user name or pass-word.

Confirm correct login user name or password.

tication iled.

Authentication is not possible from this machine.


whether are any k prob-

}

The alias telephone number you entered is already registered on the gatekeeper by another device.

Check the alias telephone number is correctly pro-grammed using the Web Im-age Monitor. See the Web Image Monitor's Help.

Consult the administrator.


}

Cannot access gatekeeper. Use your Web Image Monitor to check the gatekeeper ad-dress is correctly pro-grammed. See the Web Image Monitor's Help.



}

Registering of user name is reject-ed by SIP server.

Use your Web Image Monitor to check the gatekeeper ad-dress is correctly pro-grammed. See the Web Image Monitor's Help.



}

Cannot access SIP server. Use your Web Image Monitor to check the SIP server ad-dress is correctly pro-grammed. See the Web Image Monitor's Help.


Cause Solution31


32

3


Messagewhether are any k prob-

}

Cannot find the DNS server, SMTP Server or folder for for-warding.

Check that the DNS server IPv4 address is correctly pro-grammed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the host name and IPv4 address of SMTP Server are correctly programmed us-ing Web Image Monitor. See the Web Image Monitor's Help.

Check that the host name or IPv4 address of the SMTP server is correctly pro-grammed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the folder for for-warding is correctly specified.

Check that the computer in which the folder for forward-ing is specified is correctly op-erated.

Check that the LAN cable is correctly connected to the ma-chine.


Cause Solution





Message3


}

E-mail transmission was refused by SMTP authentication, POP be-fore SMTP authentication or login authentication of the com-puter in which the folder for transfer is specified.

Check that the machine e-mail address is correctly pro-grammed from File Transfer under System Settings. See "File Transfer", General Set-tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im-age Monitor's Help.

Check that the user name and password of the E-mail Ac-count are correctly pro-grammed from File Transfer under System Settings. See "File Transfer", General Set-tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im-age Monitor's Help.

Check that the user ID and password for the computer in which the folder for forward-ing is specified are correctly programmed.

Check that the folder for for-warding is correctly specified.

Check that the computer in which the folder for forward-ing is specified is correctly op-erated.



}

No machine's e-mail address is programmed.

Check that the e-mail address of mail account is correctly programmed using "File Transfer" of "System Set-tings". See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.



}

No POP3/IMAP4 server address is programmed.

Check that the host name or IPv4 address of the POP3/IMAP4 server is cor-rectly programmed using the Web Image Monitor. See the Web Image Monitor's Help.


Cause Solution33


34

3




Messagewhether are any k prob-

}

Cannot log on to the POP3/IMAP4 server.

Check that the user name and password of the E-mail Ac-count are correctly pro-grammed using File Transfer under System Settings. See "File Transfer", General Set-tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im-age Monitor's Help.



}

No machine e-mail address is programmed.

Check that the machine e-mail address is correctly pro-grammed using File Transfer under System Settings. See "File Transfer", General Set-tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Im-age Monitor's Help.


}

Cannot find the DNS server or POP3/IMAP4 server.

Check that the DNS server IPv4 address is correctly pro-grammed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the host name or IPv4 address of the POP3/IMAP4 server is cor-rectly programmed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the POP3/IMAP4 server is correctly pro-grammed using Web Image Monitor. See the Web Image Monitor's Help.

Check that the LAN cable is correctly connected to the ma-chine.


Cause Solution


Note If the

pearsthe mcan spile} kyou rParam

If theing yceivecan tutings"


Message3

"Check whether there are any network problems." message ap-, the machine is not correctly connected to the network or the settings ofachine are not correct. If you do not need to connect to a network, youecify the setting so this message is not displayed, and then the {Facsim-

ey no longer lights. See "Parameter Settings", General Settings Guide. Ifeconnect the machine to the network, be sure to set "Display" with User

eters. paper tray runs out of paper, "Add paper." appears on the display, ask-ou to add more paper. If there is paper left in the other trays, you can re- documents as usual, even if the message appears on the display. Yourn this function on or off with "Parameter Setting". See "Parameter Set-, General Settings Guide.


}

Cannot log on to the POP3/IMAP4 server.

Check that the user name and password of the E-mail Ac-count are correctly pro-grammed from File Transfer under System Settings. See "File Transfer Settings", Gen-eral Settings Guide. You can also use the Web Image Mon-itor for confirmation. See the Web Image Monitor's Help.

Check that the user name and password for POP before SMTP authentication are cor-rectly programmed from File Transfer under System Set-tings. See "File Transfer Set-tings",General Settings Guide. You can also use the Web Im-age Monitor for confirmation. See the Web Image Monitor's Help.


Cause Solution35


36

3

WheMes

This secreceptio

Trans

Trans

Problem

Both tranreceivingble.

Problem

Documeblank at

Transmisdue to "mmail size

When usDial or M"Receivta..." transmislowed.

LAN-Faxnot work

LAN-Faxnot work

To canceTransmisn You Cannot Send or Receive Fax sages as Wanted

tion explains likely causes of and possible solutions for transmission andn-related problems.

mission/Reception

mission

Cause Solution

smission and are impossi-

The modular cord may be discon-nected.

Make sure that the modular cord is correctly connected. See "Con-necting the Machine to a Tele-phone Line and Telephone", Genera Settings Guide.

Cause Solution

nt appears the other end.

The original was placed upside down.

Place it correctly. See "Placing Originals", Copy/Document Server Reference.

sion failed aximum e-

" error.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

Set Max. E-mail Size to [Off], or set the maximum email size to a larg-er value. Then, re-send the docu-ment. See "Maximum E-mail Size", General Settings Guide.

ing On Hook anual Dial, ing da-

appears and sion is not al-

If the machine fails to detect the size of the original when {Start} key is pressed, it performs a re-ceiving operation.

Press [Scan Size], select the scan area, and then resend the docu-ment. If you use On Hook Dial or Manual Dial frequently, it is rec-ommended that you set "Receive documents by pressing the {Start} key when originals are not set. to Off in User Parameters. If this is set to Off, when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide.

Driver does .

The entered login user name, login password, or driver encryp-tion key is incorrect.

Check your login user name, login password, or driver encryp-tion key, and enter them correct-ly.Contact the administrator.

Driver does .

A high security level is set by the extended security function.


l a Memory sion.

- Press {Clear/Stop} key or [Stop] to cancel the job during scanning. See "Canceling a Transmission", Facsimile Reference.

When You Cannot Send or Receive Fax Messages as Wanted

Recep

To canceTransmis

To canceTransmis

Althoughification followingwas not p

Receivinformatiowardingof Speciaception REmail TXing emaiSMTP.

Problem

The macprint recments.



Problem3

tion

l a Memory sion.

- If the original is being sent or if it is in standby, press {Clear/Stop} key or [Check / Stop Transmission File]. See "Canceling a Transmis-sion", Facsimile Reference.

l an Immediate sion.

- Press {Clear/Stop} key. See "Can-celing a Transmission", Facsimile Reference.

a group spec-was set for the , reception ossible.

g Station of In-n Box, For-, Forwarding l Sender, Re-eport e-mail, Results, rout-

l received via

The number of specified destina-tions exceeds the maximum number that can be specified as a group.

A maximum of 500 parties can be specified for a group. Check if there are over the specified num-bers registered in the address book. If a group was registered in another group or designated in 1-5 of Transfer Box, transmission is canceled but an error message does not appear. See "Registering a Names to a Group", General Settings Guide.

Cause Solution

hine failed to eived fax docu-

If this happened when the Re-ceive File indicator was lit, low paper may have caused printing to stop.

Load paper into the tray.

Add toner.

See "Substitute Reception", Fac-simile Reference.


Store has been selected for Recep-tion File Setting.

Print the fax documents using a Web browser or the Print Stored RX File function. See "Printing Received and Stored Documents" and "Printing fax information us-ing a Web browser", Facsimile Reference.


Add Paper indicator is lit. Load paper into the tray. See p.79 Loading Paper.

Cause Solution37


38

3

PrintiProblem

Print is s

Print is s

Print is s

Misfeeds

Misfeeds

Misfeeds

Misfeeds

Copy pacreased.

Copy pacreased.

Copy pacreased.

Images aly printe

Black linthe printthe desting

Cause Solution

lanted. The tray's side fences might not be locked.

Check the side fences are locked. See p.84 Changing the Paper Size.

lanted. The paper is fed at a slant. Load the paper correctly. See p.79 Loading Paper.

lanted. The front cover is open. Make sure the right and lower right covers are properly closed.

occur frequently. The number of feeding in exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side side fences of the paper tray or bypass tray. See "Copy Paper", About This Machine.

occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

occur frequently. The paper is too thick or too thin. Use recommended paper. See "Copy Paper", About This Ma-chine.

occur frequently. The copy paper is wrinkled or has been folded/creased.

Use recommended paper.Use pa-per that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine.

per becomes Printed paper is being used. Use recommended paper. See "Copy Paper", About This Ma-chine.

per becomes The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

per becomes The paper is too thin. Use recommended paper. See "Copy Paper", About This Ma-chine.

re only partial-d.

The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma-chine.

es appear on produced at nation.

The exposure glass or scanning glass is dirty.


When You Cannot Send or Receive Fax Messages as Wanted

Backgrouimages aImages frthe page

Printed oare spott

Receivedlight.

Receivedlight.

Receivedlight.

Problem3

nd of received ppears dirty. om the back of

appear.

Image density is too high. Adjust scan density. See "Image Density (Contrast)", Facsimile Reference.

r sent images y.

The ADF, exposure glass or scan-ning glass is dirty.


Make sure that ink or correction fluid is dry before placing origi-nals.

image is too When using moist, rough, or processed paper, areas of print may not be fully reproduced.

Only use recommended paper. See "Copy Paper", About This Machine.

image is too When D is blinking, toner is be-ginning to run out.

Add toner. See p.90 Adding Toner.

image is too The image density has been set too low.

The original of the transmit-ted fax was printed on paper that is too thin.

Increase the scanning density. See "Image Density (Con-trast)", Facsimile Reference.

Ask the sender to reprint the original on thicker paper and fax it again.

Cause Solution39


40

3

Other

When

This secto full m

Problem

All fax dstored inbeen lostments instored thry Transmception, SubstitutAuto Do

When a cword is ecannot prthat appedential bboard bo/ print oments.

[Prg. Desttry] does

The folloare not awardingthe Inforrouting evia SMTP

Problem

Memory

Cannot s

Transmitpages ons

Memory is Full

tion explains likely causes of and possible solutions for problems relatedemory.

Cause Solution

ocuments memory have . Those docu-clude ones rough Memo-

ission/Re-Memory Lock, e Reception, or cument.

When about one hour passes af-ter power to the machine is turned off, all fax documents stored in memory are lost.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memo-ry Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Mem-ory Lock or Substitute Reception have been lost, ask the senders to resend the documents. If Auto Documents have been lost, repro-gram them. See p.42 Turning Off the Main Power / In the Event of Power Failure.

orrect pass-ntered, you int documents ar in the confi-ox or bulletin x, or transmit ut stored docu-

Documents are locked by a secu-rity function if incorrect pass-words are entered a certain number of times.


.] or [Manual En-not appear.

This function is made unavaila-ble by the enhanced security function.


wing functions vailable: For-, Store File in mation Box, mail received .

This function is made unavaila-ble by the enhanced security function.


Cause Solution

is full.

can any more.

ting scanned ly.

The memory is full. If you press [Exit], the machine re-turns to standby mode and starts transmitting the stored pages.

If an Error Report is Printed

If an

An ErroPossibleline. If aduring r

Note If an The "

"Pagesucce

You ctings"

You ctings"3

Error Report is Printed

r Report is printed if a document cannot be successfully sent or received. causes include a problem with the machine or noise on the telephonen error occurs during transmission, resend the original. If an error occurseception, ask the sender to resend the document.

error happens frequently, contact your service representative.Page" column gives the total number of pages. The "Page not sent" or not received" column gives the number of pages not sent or receivedssfully.an display a destination with the User Parameters. See "Parameter Set-, General Settings Guide.an display a sender name with the User Parameters. See "Parameter Set-, General Settings Guide.41


42

3

TurniPow

This secpower f

R CAUT

Impo Do n

blinkcould

Turnthe pfailur

MakeIf a lo

Rightchargthe m

Even if t(for examfor aboucut, or titems wmissionSubstituIf a file wed as soThis repTransmior Subst

Wheplug ng Off the Main Power / In the Event of er Failure

tion explains the machine status when the power is turned off or if theails.

ION:

rtantot turn off the main power switch while the power indicator is lit oring. If you do, the hard disk and memory may be damaged and failure result.

off the main power switch before pulling out the plug. If you pull outlug with the switch on, the hard disk and memory may be damaged ande could result. sure that 100% is shown on the display before you unplug the machine.wer value is shown, some data is currently present in memory. after a power failure, the internal battery needs to be sufficiently re-ed to guard against future data loss. Keep the machine plugged in andain power switch on for about 24 hours after the power loss.he main power switch is turned off, the contents of the machine memory

ple, programmed numbers) will not be lost. However, if power is lostt one hour because the main power switch is turned off, there is a powerhe power cable is removed, contents of the Fax memory are lost. Lostill include any fax documents stored in memory using Memory Trans-/Reception, Auto Document, Confidential Reception, Memory Lock, orte Reception.as deleted from memory, a Power Failure Report is automatically print-

on as the power is restored.ort can be used to identify lost files. If a memory stored for Memoryssion was lost, resend it. If a document received by Memory Receptionitute Reception was lost, ask the sender to resend it.

n you disconnect the power plug from the wall outlet, always pull the (not the cable).

When an Error Occurs Using Internet Fax

Whe

This seccurs.

Error M

The macsuccessfsent to t

Note You c

rame If Err

by th If an

sends

Error R

The ErroError M

Server

The trancannot brect e-m

Note Af

Trouble Shooting

Documents

Transcript of Trouble Shooting