Internal

Reducing T&E - Compensating Controls

LG 3.0 Initiatives: Collaboration Business Case

Meeting Type Description Policy/Protocol Process/UX Need

Decision Making• Decisions are made that impact the financial or

operational performance of the business• Wrong decisions could be damaging to the business

• Travel by exception only• Use immersive telepresence service• IT/Facilities agreement on room usage

• Highest SLA• Provide concierge/white glove service• Dedicated video rooms• Service included in travel booking process

Problem Solving & Innovation

• Oriented around solving either a specific or general problem

• Complex• Outcome is often an important decision • Can be crucial to the development of a service or product

• Travel by exception only• Use telepresence service• Use multiple video apps to participate in meeting• IT/Facilities agreement on room usage

• High SLA• Easy self-service booking• Dedicated video rooms• Service included in travel booking process

Team Building • All-hands meetings, kick-off meetings, team building outings, and corporate events

• Do Not Travel• Permit off site and/or travel to one meeting per quarter

per team/dept• Use web conferencing apps for real time/video first• Use video/telepresence if available

• High SLA• Easy self-service booking• Designated/dual purpose rooms• Service included in travel booking process

Information Sharing

• Presentations, panel debates, keynotes, lectures, product and service announcements

• Primary goal is for speakers to share information with the attendees (1-2-many)

• Do Not Travel• Use web conferencing apps for real time/video• Use Instant Messaging groups• Use information sharing apps to broadcast new

information (Jive, SharePoint)

• Make available to all knowledge workers• Easy self-service, desktop launch• High quality audio, provide headset• Mobile device enabled• Provide multiple service levels

Status Update

• Most common meeting type• Regular team and project meetings• Primary goal is to align the team via updates on progress,

challenges, and next steps

• Do Not Travel• Use web conferencing apps for real time/video• Use Instant Messaging groups• Use status update apps to broadcast new information

(Jive, SharePoint)

• Make available to all knowledge workers• Easy self-service, desktop launch• High quality audio, provide headset• Mobile device enabled• Provide multiple service levels

Higher Value

Lower Value

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Internal

Reducing T&E – Booking & Measurement Investment

LG 3.0 Initiatives: Collaboration Business Case

Booking Process Usage Analytics & Reporting T&E MeasurementBooking Process Usage Analytics & Reporting T&E Measurement

› Deploy world class TP room booking experience so that it’s easier to use than booking travel

› Prioritise video rooms in booking process› Integrate with Outlook› Use billing for cost transparency & department re-

charge› Integrate with travel booking processes

› Analyse & report on TP & video end point usage› Analyse & report on all web conferencing usage› Publish ‘league tables’› Correlate usage with T&E spend

› Capture country T&E costs and track against meeting technology usage

› Normalise T&E claim process across Europe› Publish league tables

DOMAIN

Investment

› Candidate Technology: Condeco› Capex cost = TBC

› Candidate Technology: Synergy Sky› Capex cost = TBC

› Develop reporting engine› Deploy universal T&E claim process› Capex cost = TBC

QUESTIONS & ANSWERS

Contact

Andy Birks+44 7469871977

Andrew.birks@sei-mani.com