Travel Industry Solutions Provider · • Integrated Marketing Travel Benefits • Airport Lounge...

Travel Industry Solutions Provider

Custom Travel Solutions. Confidential

Customer Satisfaction

Quality

CostDelivery

Custom Travel Solutions delivers an end-to-end solution/service based on both quality & cost effectiveness.

A leading Travel Industry Solutions Provider


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Program Value

Our Solutions

We specialize in building white label travel technology products, which gives you the flexibility to have a customized solution that meets your business requirements.

We are solely focused & specialized in building B2B Travel solutions. This gives us the ability to deliver quality products on-time, every-time!

AGILITYEXPERIENCE & SPECIALIZATION

PLATFORM AS A SERVICE (PAAS)

Our business model relies on successful implementation with high ongoing adoption rates, making it a win-win! We keep our implementation costs down to a minimum.

In the dynamic Travel industry, our product offering evolves with your organization over the years. As a result, more than 90% of our customers continue to use the product after sign-up.STABILITY


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Program Value

We Provide Customized Travel Industry Solutions to

Companies Around the World


Travel Benefits/Private Label Travel Club

Services

• Travel club consultation• Business planning• Operational expertise• Travel vertical/selling

platforms• Supplier connections• Travel benefits• Member management system• Affiliate management system• Integrated Marketing

Travel Benefits

• Airport Lounge Access• Baggage Rebate• Private Medi-Jet Service• Enhanced Hotel Offers• Vacation Rental Deals• Member’s Cruise Rates• Doc in a Suitcase• EngageTogether• Fast Pass Visa & Passport• Integrated Marketing• 24X7 Premier Travel Agent

Assistance• Luxury Travel Marketplace• Multi-Language Member Support• Seat Alert & Frequent Flyer Flight

Alert• EngageExperiences• Virtual Currency Program


We are helping our customers to:

▪ Deliver exclusive travel benefits to existing and new members

▪ Keep their members engaged

▪ Personalize/enrich their existing Loyalty Program

▪ Open a new revenue stream

▪ Grow their ancillary revenue and conversion rate

We are helping our Customers to:


Leveraging Travel to Drive Loyalty & Enhanced Brand Experience

IntegratedLifestyle

Portal

Travel Booking Engine

Group Sourced

Travel

24/7 Service

Industry leading

discounts

Cutting Edge Partnerships

Community

Point Currency

Integrated and Branded

Travel Benefits Solutions

Increased Retention

IncreasedEngagement

Brand LoyaltySocial connectivity

Technology Brand Experience

Your E-commerce Platform Your Customers



Benefits

Convenience Savings Assurance Community

•Online travel members portal; to include local market pricing for international customers.

•24/7 Premier Travel Agent Assistance (similar to Amex Plat)

•Airport Lounge Access (950+ clubs)

•EngageExperiences

•Fast Pass Visa & Passports

•Frequent Flyer Flight Alert

• Daily Discounts• Low priced,

risk inventory (high value)

• Baggage Rebate Program• Enhanced Hotel Offers• Member’s Cruise Rates• Vacation Rental Deals• Luxury Travel Marketplace

• Complimentary Flight Insurance $200,000

• Private Medi-Jet Service• Best Price Promise Program

(guaranteed best price) • Doc in Your Suitcase• Personal Assistant• Multi-Language Member

Support

• EngageTogether• Virtual Currency Program-

Points System• Integrated Marketing

Benefits

Personal Assistant

Restaurant recommendations and reservations

Helps with everyday tasks like…

Wake up calls…Send flowers to..

Outsourced to company which provides service to Ford and Allstate

• Your own personal assistant

• Vital link for emergency services


Daily Discounts

▪ Everyday savings of up to 50% off▪ At over 300,000 merchants nationwide▪ Serving 100% of top U.S. markets▪ In over 5,000 cities and towns▪ 10,000+ "Show Your Phone" mobile coupons▪ Over 500 national brands

Daily Discounts


Restaurants Groceries Department Stores

Fashion & Apparel

Electronics Hotels Health & Beauty

Car Rentals

Travel Packages

Theme Parks Ski Resorts Golf CoursesMovie Passes Household Services

▪ $200,000 of flight accident insurance with every ticket purchased from the portal

▪ Similar coverage on TravelGuard’s website, show this @ $18/ticket

▪ http://www.travelguard.com/travelinsurance/flight.asp

▪ Big benefit for a travel club

Complimentary Flight Insurance


http://www.travelguard.com/travelinsurance/flight.asp

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✓ This is a key benefit to a travel membership program.It’s main purpose is to overcome the membership sales objection, “does your travel club have good pricing?”

✓ Operate a “meet or beat” program

✓ If a member finds a better bonafide offer, we will provide the service that will research, provide comparison and interface with the customer.

Program Value

Best Price Promise


Airport Lounge Access

• Individual membership into these prestigious Lounges throughout the world

• With an extensive range of business lounges in over 120 countries and more than 400 cities


Private Medi - Jet Service

We cover you at home and while travelingNO CO-PAY, NO DEDUCTIBLE

MEMBER BENEFITS:

• Worldwide medical jet transportation, bedside to bedside, to the hospital of choice

• 24/7 Logistics Center for worldwide medical and second opinion referrals, consultations, and prescription assistance

• Foreign travel advisories and threat assessments

• Transport of mortal remains


▪Member Exclusive Premium benefit, adding another tier of service to our ‘Travel Assurance’ suite of benefits.

▪Members have the security of 24 hr access to real, fully accredited and licensed Doctors available at any time even the beach! during their chosen period of travel.

▪Members have unlimited online access during their travel or vacation to real-time Doctor consultations which can be conducted in the comfort and privacy of their hotel, villa, home or beach!

What if your members could access a doctor 24X7 while traveling?

Doc in Your Suitcase


Our unique Crowd Sourced Trip Planning tool allows you to:

▪Crowd source your own group experience!

▪Invite travelers or friends to help add ideas, suggestions – even post polls so everyone can vote on which restaurant or activity to go to!

▪Your group can all contribute, comment and discuss ideas and suggestions in our unique interactive online forum.

▪Travel on your very own personalized, customized, Crowd Sourced travel experience!

EngageTogether


Compare Member vs. Public RatesOver 800,000 HotelsSavings of up to 70%

Travel enough and your 4th trip is free!

Enhanced Hotel Offers


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Program Value

Vacation RentalsHow about a 7 night stay for 4 people,

all-Inclusive?

• Get exclusive access to amazing savings from vacation rentals around the world.

• 7, 14, 21, 28, or 35-day bookings derive strong cost savings; up to 70%!

• No penalty for early departure.

• Aggregates multiple sources of vacation rentals.






Member’s Cruise RatesSave up to 40% on cruises when you package!


➢No more missed upgrades or award tickets

➢We will book the frequent flyer ticket for you

➢If the seat is not readily available, we will keep on checking for availability and notify you when availability is found.

Frequent Flyer Booking


➢Group experiences provide a branded socialized experience.

➢Active members can inspire, collaborate and even vote on their chosen experience’s inclusions, guided walking tour, night clubbing, paragliding, scuba, hiking or perhaps just where to eat dinner...

EngageExperiences


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E-physician• 24/7 online access to board-certified physicians.• Receive advice from medical professionals in

various fields.• Eliminate unnecessary visits to urgent care

centers and emergency rooms.• Covers the entire immediate family.

Telemedicine• Saves time scheduling doctor office visit.• Has zero out of pocket cost. No deductible to

worry about.• Can use video or telephone.• Easier access – can be done anywhere!

Both include a fitness, nutrition, and wellness coach

Program Value

Wellness / Medical Benefits


Available in individual and family plans

(family = member, spouse, 10x dependents under 25)

Identity Theft Protection


• Identity risk assessment

• Identity monitoring

• Phone alerts

• Identity Restoration

• Identity Theft Insurance up to $1,000,000

• Does not require SSN or Date of Birth!

• Lost Wallet assistance (cancelling cards, etc)

• Optional activity monitoring

Healthy/Secure Life Bundles


Roadside Assist • 24/7 Roadside Assistance• 50 state, Canada and Mexico coverage• Relationship with over 45,000 contracted towers that meet

strict standards• “Best in Class” average 38 minute response time• Process approximately 46,200 claims each month

➢ This deal is exclusively available to US & Canadamembers.

➢ Find luxury good providers that don’t offer discounts.

➢ Members can save up to 30-40% on luxury luggage, bags and other travel essentials.

Luxury Travel Marketplace


Virtual Currency Program

➢ Utilize your own currency to increase loyalty.

➢ Some consider this as “points” program, others consider it as incentives to motivate sign-ups, as well as retention.

➢ Our marketing team can work with your company to come up with the best way to maximize this powerful tool.


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24/7 Premier Travel Agent Assistance➢ Our team of travel ombudsman have the

members back when traveling, regardless of when or how they purchased their travel.

➢ We have access to many emergency services so members aren’t left stranded should they encounter any issues.

➢ Medical, referrals, on the fly translations…….


➢ Member support pages like FAQs, guidelines and how-to’s are available in multiple languages.

➢ Multilingual 24/7 customer care professionals to answer member queries in their preferred language.

➢ Support team available to answer queries over online chat, emails and telephone.

Multi-Language Member Support


Phone, Online, Email Support

Dedicated IVR and web based information systems

24/7 live customer service

Highly trained on all membership programs

Structured with team leaders, supervisors to assure rapid escalation/resolution

Internal quality monitoring and coaching

Standards of performance

98% of calls within 15 seconds

98%

Average Response Time of Our Customer Service Team

Responsive Customer Service



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Integrated Marketing

We have an 8 week educational marketing engagement program, that educates the members on how to maximize the value of their membership.

We teach them how to uncover the secret deals, that are only available to members as well as how to leverage their assurance benefits when traveling.

We will also work with your company to create a marketing strategy that keep your members engaged beyond the “honeymoon”.

Retention drives loyalty, our special partnership will help ensure we achieve both.


Travel Technology Solutions/Booking Platform

Services

• Full service agency services• ARC Licensed agency• 30+ year relationship with all

major suppliers• In house customer service• 24/7 Service• Below market consumer

pricing• Merchant account processing;

standard/high risk

Travel Benefits

• White-label booking engines: Air, Car, Hotel, Activity, Cruise

• API solutions (for the above)• Member Only Hotel Engine• Agile development

environment• Ability to deliver quickly and

cost effectively, • Customized solutions• Virtual currency (soft cash)

engine• Hotel content system


Booking Engine Platform

Products

Hotel

9 Vendors representing over 1

million hotels.Discounts of up to

70%

Cruise

ActivitiesCar

100+ VendorsDiscounts 22%

Air

Savings of upto 40% on international tickets

52 Consolidators

950 + Airlines

170 low cost carriers

Local content in 71 countries


➢ Fully customizable Flight, Hotel, Car, Cruise and Activity APIs.

➢ Introduce your own suppliers or use our existing relationships.

➢ Flexibility in the form of full suite of APIs, travel agent booking engines and mobile offerings.

API


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Private Label Solutions➢ Dynamic pre-designed web templates for quick website development.

➢ Retain your brand’s unique feel while integrating our easy plug & play booking engine.

➢ Flexible user interface with no maintenance cost along with comprehensive support throughout the web portal development process..


➢ Back end processes of the travel booking, be it ticket printing or refunds and exchanges.

➢ A fully-automated portal where you can run scheduled reports, ad-hoc reports, export member details and perform customer lookups.

➢ 24×7 customer support for our clients. Our support team is available around-the-clock via online chat, email and telephone to answer all customer queries.

Fulfilment Services, Back Office Reporting & 24/7 Customer Service


Travel Industry Consulting Services

Services

• Travel Fulfillment Services• Merger and Acquisitions• Temporary Executive Roles• Industry Hookups• Travel Consultancy• Executive Travel Recruitment• Brand Evaluation• Airline Negotiations• Corporate Travel Auditing• Strategic Travel Marketing• Travel Booking Engine Consulting• Hotel Distribution• Travel Agency Enrichment Program• Sales and Service Correction• International Travel Agency Listing






Travel Consulting

Providing experience in different areas of focus including: multi-disciplined consulting, executive

recruiting, distribution strategy and more.

Strategic Travel Marketing

Our complimentary core disciplines come together to form a cohesive full-service

consulting firm specializing in corporate travel solutions.

Mergers and Acquisitions

Our company has brought together sellers and motivated buyers of travel related companies for

over 20 years.

Travel Clients

With clients all over the world, we continue to push the boundaries of travel industry

knowledge, and experience.

EXPERTISE


Travel Industry Solutions Provider · • Integrated Marketing Travel Benefits • Airport Lounge...

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