TransUnion Industry Insights Report...Unlike credit card and mortgages, outstanding balances of...

TransUnion Industry Insights Report

Quarterly overview of consumer credit trends released by TransUnion Financial Services

SECOND QUARTER 2019

TABLE OF CONTENTS

TABLE OF CONTENTS .......................................... i Executive Summary ............................................... 1

Bankcard Summary............................................ 2 Auto Loan Summary .......................................... 4 Mortgage Summary ........................................... 5 Unsecured Personal Loan Summary ............... 6 Unsecured Tax Loan Summary ......................... 7 Unsecured Revolving Lines Summary ............. 8

Account-Level Insights ............................................. 13 Bankcard .............................................................. 13

Total Account Balances .................................. 14 Total Account Balances .................................. 15 Total Credit Lines .............................................. 16 Total Open-to-Buy ............................................ 17 Average Account Balance ............................ 18 Average Credit Line ......................................... 19 Average Open-to-Buy ..................................... 20 Distribution of Unit Delinquency Rates .......... 21 Distribution of Dollar Delinquency Rates ...... 22 Total Reported New Account Originations . 23 Total Reported New Account Balances ...... 24 Total Reported New Account Credit Lines .. 25 Total Reported New Account Open-to-Buy 26 Average Reported New Account Balance 27 Average Reported New Account Credit

Line ...................................................................... 28 Average Reported New Account Open-to-

Buy ....................................................................... 29 Loan on Card ........................................................ 30

Total Account Volumes ................................... 31 Total Account Balances .................................. 32 Total Reported New Account Originations . 33 Total Reported New Account Balances ...... 34

Auto Loan ............................................................. 35 Total Account Volumes ................................... 36 Total Account Balances .................................. 37 Average Account Balance ............................ 38 Distribution of Unit Delinquency Rates .......... 39 Distribution of Dollar Delinquency Rates ...... 40 Total Reported New Account Originations . 41 Total Reported New Account Balances ...... 42 Average Reported New Account Balance 43

Mortgage .............................................................. 44 Total Account Volumes ................................... 45 Distribution of Unit Delinquency Rates .......... 46 Total Reported New Account Originations . 47

Unsecured Personal Loans .................................. 48 Total Account Volumes ................................... 49 Total Account Balances .................................. 50 Average Account Balance ............................ 51 Distribution of Unit Delinquency Rates .......... 52 Distribution of Dollar Delinquency Rates ...... 53 Total Reported New Account Originations . 54 Total Reported New Account Balances ...... 55 Average Reported New Account Balance 56

Unsecured Tax Loans .......................................... 57 Total Account Volumes ................................... 58 Total Account Balances .................................. 59 Average Account Balance ............................ 60 Distribution of Unit Delinquency Rates .......... 61 Distribution of Dollar Delinquency Rates ...... 62 Total Reported New Account Originations . 63 Total Reported New Account Balances ...... 64 Average Reported New Account Balance 65

Unsecured Revolving Lines .................................. 66 Total Account Volumes ................................... 67 Total Account Balances .................................. 68 Total Credit Lines............................................... 69 Total Open-to-Buy ............................................ 70 Average Account Balance ............................ 71 Average Credit Line ......................................... 72 Average Open-to-Buy ..................................... 73 Distribution of Unit Delinquency Rates .......... 74 Distribution of Dollar Delinquency Rates ...... 75 Total Reported New Account Originations . 76 Total Reported New Account Balances ...... 77 Total Reported New Credit Limits .................. 78 Average Reported New Account Balance 80 Average Reported New Account Credit

Limits .................................................................... 81 Average Reported New Account Open-to-

Buy ....................................................................... 82 All Revolving Accounts ......................................... 83

Total Account Volumes ................................... 84 Total Account Balances .................................. 85 Total Credit Lines............................................... 86 Total Open-to-Buy ............................................ 87 Average Account Balance ............................ 88 Average Credit Line ......................................... 89 Average Open-to-Buy ..................................... 90 Distribution of Unit Delinquency Rates .......... 91 Distribution of Dollar Delinquency Rates ...... 92 Total Reported New Account Originations . 93 Total Reported New Account Balances ...... 94 Total Reported New Account Credit Lines .. 95 Total Reported New Account Open-to-Buy 96 Average Reported New Account Balance 97 Average Reported New Account Credit

Line ...................................................................... 98 Average Reported New Account Open-to-

Buy ....................................................................... 99 All Non-Revolving Accounts ............................... 100

Total Account Volumes ................................. 101 Total Account Balances ................................ 102 Average Account Balance .......................... 103 Distribution of Unit Delinquency Rates ........ 104 Distribution of Dollar Delinquency Rates .... 105 Total Reported New Account Originations 106 Total Reported New Account Balances .... 107 Average Reported New Account

Balance ............................................................ 108

ii

Consumer-Level Insights ....................................... 109 Bankcard ............................................................ 109

Total Number of Consumers with Access to

an Active Trade .............................................. 110 Total Number of Consumers with a

Balance ............................................................ 111 Percentage of Borrowers with a Delinquent

Balance ............................................................ 112 Average Number of Accounts Per

Consumer ........................................................ 113 Average Total Balance Per Consumer, of

Consumers Carrying a Balance ................... 114 Average Total Credit Line Per Consumer, of

Consumers with a Credit Line ...................... 115 Average Open-to-Buy Per Consumer ........ 116

Loan on Card ...................................................... 117 Total Number of Consumers with a

Balance ............................................................ 118 Average Number of Acounts per

Consumer ........................................................ 119 Average Total Balance per Consumer, of

Consumers Carrying a Balance ................... 120 Auto Loan ........................................................... 121

Total Number of Consumers with a




Consumers Carrying a Balance ................... 125 Mortgage ............................................................ 126

Average Number of Accounts Per

Consumer ........................................................ 127 Unsecured Personal Loans ................................ 128





Consumers Carrying a Balance ................... 132 Unsecured Tax Loans ........................................ 133





Consumers Carrying a Balance ................... 137

Consumer-Level Insights ........................................ 138 Unsecured Revolving Lines ................................ 138

Total Number of Consumers with Access to




Consumer......................................................... 142 Average Total Balance Per Consumer, of



All Revolving Accounts ....................................... 146 Total Number of Consumers with Access to







All Non-Revolving Loans .................................... 154 Total Number of Consumers with a




Consumers Carrying a Balance ................... 158

REPORT OVERVIEW AND DEFINITIONS

1

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Executive Summary Hong Kong has experienced many significant economic and social events in 2019-Q2. Major events were the continuation of the U.S.-China trade war and social activities stirred up by some government legislative decisions. The GDP growth rate slowed down to 0.5% in 2019-Q2. Amongst the GDP components, fixed capital formation and export declined by 11.6% and 5.6% year-over-year (YoY), respectively. Private consumption expenditure was still growing slightly at 1.1% in the same period. By now, as there are no clear signs that the trade war and social activities will end in the foreseeable future, Hong Kong’s economic conditions are expected to deteriorate further in second half of 2019. Economic slowdown affected the consumer lending market. Outstanding balances of all consumer lending products except credit cards and mortgages declined in 2019-Q2. Credit card and mortgage loan balances grew 6.7% and 8.9% in the recent quarter. A closer look into the growth of credit card balances reveals that it was attributable to the 22.3% YoY growth in Loan on Card (LoC) balances. As in the last two years, balance growth varied according to generation group. Millennials (1980–1994) maintained double-digit balance growth in 2019-Q2, increasing 14.3% YoY, and Generation X (1965–1979) balances increased by 6.5%, whereas Baby Boomers (1946–1964) balances reduced by 0.5% YoY. Unlike credit card and mortgages, outstanding balances of unsecured personal loans and revolving accounts have been declining since 2018-Q2. The former decreased by 1.7% and the latter by 11.1% in this quarter. Banks and money lenders compete head-to-head with each other in the personal loan and revolving account markets. As of 2019-Q2, money lenders gained 28% balance share of personal loans and 18% of revolving accounts. This indicates that banks should be more proactive in protecting their market shares in personal loans and revolving accounts. As the largest consumer lending products in terms of outstanding balances, mortgages exhibited more volatile patterns. Property prices as revealed by the Centa-City Leading Index (CCL) rebounded after hitting a low point in 2018-Q4. However, the increase in property prices is not the only consideration for potential buyers entering the market. In 2019-Q1, new mortgage originations (the latest quarter for which data is available) fell by 15.5% YoY. The number of mortgage inqueries, proxy for property-buying forces, decreased 5% YoY in 2019-Q2. This clearly indicates that some of the potential buyers are suspending their purchases until the market environment stabilizes. By and large, Hong Kong’s consumer lending market is still healthy. This is evidenced by the low delinquency rates across all product categories. At the same time, lenders should be fully aware that delinquency rates will worsen significantly during economic downturn, especially for products with a riskier customer base. Credit portfolio review and performance alerts are important tools for lenders to maintain portfolio quality and manage delinquency rates.


2


Bankcard Summary

BANKCARD METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 19.58 M 0.5% 2.7%

Outstanding Balance 138.4 B -0.2% 6.7%

Total Credit Lines 1.267 T 1.6% 6.0%

Average Balance (per consumer) 39.9 K -1.1% 3.9%

Average Credit Line (per consumer) 365.3 K 0.8% 3.2%

Number of Consumers with Access to an Active Trade 4.229 M 0.6% 2.5%

Number of Consumers Carrying a Balance 3.47 M 0.9% 2.7%

Origination Volumes (Q1 2019) 553.6 K -6.1% -5.8%

Average New Account Credit Line (Q1 2019) 56.79 K 11.0% -4.6%

Account-Level Delinquency Rate (90+ DPD) 0.02% 0 bps 0 bps

Consumer-Level Delinquency Rate (90+ DPD) 0.09% 0 bps 0 bps

Balance-Level Delinquency Rate (90+ DPD) 0.19% 3 bps 1 bps

Source: TransUnion statistics on Hong Kong consumer credit market

Outstanding credit card balances grew 6.7% YoY and reached a historic high of HKD 138.4 billion in 2019-Q2. On the contrary, the 2019-Q1 origination volumes (the latest quarter for which data is available), recorded a drop of 5.8% YoY. This clearly indicates that lenders were more cautious in acquiring new customers. On the other hand, consumers were still spending more using their credit cards as the pressures of economic downturn may not yet be fully revealed in this quarter. As in last quarter, all measures of the serious delinquency rates, defined as 90 or more days past due (DPD), remained largely unchanged YoY in 2019-Q2. Lenders should closely monitor latest development of all macroeconomic and social events and their impacts on the portfolio delinquency rates. In terms of risk distribution, origination volumes were dominated by super prime customers, comprising 61% of the originations in 2019-Q2. As evidenced in a previous research study, super prime customers typically have five credit cards. Undoubtedly, credit card holders choose to spend on cards with the most favorable benefit packages. Card issuers should be more targeted in their campaigns and offers to capture a larger share of the outstanding balances. From an age group perspective, Millennials (1980–1994) still lead the growth in outstanding balances; they grew their balances by 14.3% YoY in 2019-Q2. Comparatively speaking, Generation X (1965–1979) showed less aggressive balance growth, only 6.5% in the same period. In contrast, Baby Boomers (1946–1964) reduced their balances by 0.5% YoY during the same time.


3


LOAN ON CARD METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change

Number of Accounts 387.87 K 1.8% 6.1%

Outstanding Balance 34.8 B 3.7% 22.3%

Average Balance per Consumer 120.78 K 2.7% 18.2%

Number of Consumers Carrying a Balance 288.01 K 1.0% 3.5%

Origination Volumes (Q1 2019) 86.2 K -7.5% 8.9%

Average New Account Balance (Q1 2019) 90.74 K -2.6% 6.2%



Source: TransUnion statistics on Hong Kong consumer credit market Outstanding balances of LoC had achieved double-digit growth in the last two years. In 2019-Q2, the balances grew by 22.3% YoY. The balance of HKD 34.8 billion was also a record high and much larger than the shrinking balances of unsecured revolving accounts. The growth in outstanding balances comes from new and existing customers. Origination volumes in 2019-Q1 (the latest quarter for which data is available) increased 8.9% YoY. The number of consumers carrying a balance increased, and the average balance per consumer increased 3.5% and 18.2% YoY, respectively. This increasing trend showed that lenders proactively encourage customers to drawdown LoC and increase utilization of unused credit limits. On the risk side, all measures of the serious delinquency rates (60+ DPD) remained the same this quarter. Even though LoC has a very low risk level, lenders should keep a close eye on potential upward movements in the delinquency rates.


4


Auto Loan Summary

AUTO LOAN METRICS Q2 2019 Q-O-Q Change Y-O-Y Change

Number of Accounts 53.7 K -2.7% -7.3%

Outstanding Balance 40.2 B -1.0% -1.8%

Average Balance per consumer 891.5 K 1.7% 5.8%

Number of Consumers Carrying a Balance 45.4 K -2.6% -7.2%


Average New Account Balance (Q1 2019) 666.3 K 12.0% -7.9%



Balance-Level Delinquency Rate (60+ DPD) 0.11% -6 bps 8 bps

Source: TransUnion statistics on Hong Kong consumer credit market The number of auto loan accounts continued to shrink in 2019-Q2. The total number of accounts dropped 7.3% YoY to 53,700. In 2019-Q1 (the latest quarter for which data is available), origination volumes dropped another 15% YoY. Indeed, the auto loan market is shrinking in size measured by both volume and dollar amount. Nowadays, Hong Kong consumers rely less on credit to finance vehicle purchases. Despite decreasing origination volumes and outstanding balances, average balance per consumer increased 5.8% in 2019-Q2. At the same time, all measures of serious delinquency rates (60+ DPD) increased over last year. Furthermore, this increase in delinquency rates has persisted for one year. The trend is alarming, as the auto loan portfolio is gradually running out. Given the uncertain economic outlook, delinquency rates for auto loans will continue to increase in the second half of 2019.


5


Mortgage Summary

MORTGAGE METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change




Source: TransUnion statistics on Hong Kong consumer credit market Property price movements are one of the foremost topics of conversation among Hong Kong residents. According to the Centa-City Leading Index (CCL), property prices reached a two-year high in 2019-Q2. In line with increasing property prices, the monthly Residential Mortgage Survey by the Hong Kong Monetary Authority (HKMA) showed that outstanding balances of residential mortgage loans increased 8.9% YoY in 2019-Q2 and reached HKD 1,370 billion. However, increasing property prices do not translate into increasing volume for mortgages. Origination volumes in 2019-Q1 (the latest quarter for which data is available) declined 15.2% YoY, and the number of mortgage inquiries dropped by 5.4% YoY in 2019-Q2. This reflected that potential property buyers are cautious in entering the market at this point time given all the uncertainties ahead. The number of mortgage inquiries and origination volumes may witness even greater decline in 2019-Q3 when Hong Kong residents feel the impacts of economic stagnation. The risk level of mortgage loans is very low. Over 90% of mortgage loans are held by super prime customers. Serious account-level delinquency rates (60+ DPD) stayed flat in this quarter. On the other hand, lenders should aware that 45% of the mortgage inquiries in 2019-Q1 came from Millennials and Gen Z customers. As more young people become property owners, lenders need to continually reassess the risks associated with their mortgages, as young people are less capable of withstanding a financial storm.


6


Unsecured Personal Loan Summary

UNSECURED PERSONAL LOAN METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change



Average Balance (per consumer) 252.2 K 0.8% 1.4%

Number of Consumers Carrying a Balance 406.6 K -1.0% -3.0%


Average New Account Balance (Q1 2019) 166.4 K -3.2% -8.9%

Account-Level Delinquency Rate (60+ DPD) 0.62% -1 bps -7 bps

Consumer-Level Delinquency Rate (60+ DPD) 0.73% -4 bps -9 bps

Balance-Level Delinquency Rate (60+ DPD) 0.43% -1 bps -2 bps

Source: TransUnion statistics on Hong Kong consumer credit market Unsecured consumer lending products, except credit cards and tax loans, experienced contraction in 2019-Q2. The number of accounts and outstanding balances of unsecured personal loans decreased 2.2% and 1.7% YoY in last quarter, respectively. This downward trend began in 2018-Q1. The lower origination volumes in 2019-Q1 (the latest quarter for which data is available), down 3% YoY, put greater downward pressures on the unsecured personal loan portfolio. The outstanding balances of HKD 101.5 billion made unsecured personal loans a lucrative product for all of the lenders. In particular, money lenders are competing head-to-head with banks for unsecured personal loans. In the last two years, money lenders aggressive grew their personal loan portfolios. In 2019-Q2, money lenders grew their personal loan balances by 10.4% YoY. In terms of market share, money lenders captured nearly 28% of the total personal loan outstanding balances relative to banks. Money lenders were also successful in growing their personal loan portfolios across all risk tiers. For near prime or below risk tiers, money lenders grew the outstanding balances 9.4% YoY, whereas prime and above risk tiers grew by 16.5% YoY. By now, money lenders are major players in the unsecured personal loan market. Apart from keen competition between lenders, the unsecured personal loan is a very low risk product. All measures of serious delinquency rates (60+ DPD) exhibited YoY decline in 2019-Q2. With all of the economic challenges facing Hong Kong, lenders should not underestimate the potential increase in risks, even though delinquency rates remained flat since 2018-Q2. Banks and money lenders should closely monitor portfolio performance in the second half of 2019.


7


Unsecured Tax Loan Summary

UNSECURED TAX LOAN METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change


Outstanding Balance 6.628 B -12.4% 18.0%

Average Balance (per consumer) 193.7 K -16.5% 12.4%

Number of Consumers Carrying a Balance 34.3 K 4.8% 4.6%

Origination Volumes (Q1 2019) 13.5 K 15.2% 1.6%

Average New Account Balance (Q1 2019) 222.1 K -17.6% 20.1%

Account-Level Delinquency Rate (60+ DPD) 0.06% -3 bps -1 bps

Consumer-Level Delinquency Rate (60+ DPD) 0.06% -3 bps 0 bps

Balance-Level Delinquency Rate (60+ DPD) 0.03% 0 bps -1 bps

Source: TransUnion statistics on Hong Kong consumer credit market The unsecured tax loan is the smallest consumer lending product category, as it had only 36,500 accounts and outstanding balances of HKD 6.6 billion. In 2019-Q2, the number of accounts and outstanding balances grew by 6.7% and 18% YoY, respectively. Origination volumes in 2019-Q1 (the latest quarter for which data is available) were up 1.6% YoY, given that first quarter was not the peak tax payment season. As was the case with other consumer lending products, all measures of serious delinquency rates (60+DPD) were almost unchanged in 2019-Q2. A major reason for the low risk level is because all tax loan borrowers are taxpayers with stable and predictable incomes. The unsecured tax loan is thus an attractive product for lenders during the tax seasons.


8


Unsecured Revolving Lines Summary

UNSECURED REVOLVING LINES METRICS Q2 2019 Q-O-Q

Change Y-O-Y

Change



Total Credit Lines 67.5 B 0.1% -9.7%

Average Balance (per consumer) 124.1 K -0.5% -8.9%

Average Credit Line (per consumer) 296.2 K 0.1% -7.5%

Number of Consumers with Access to an Active Trade 0.4 M -0.6% -6.1%

Number of Consumers Carrying a Balance 0.2 M -0.1% -2.3%

Origination Volumes (Q1 2019) 13 K -11.4% -6.3%

Average New Account Credit Line (Q1 2019) 115.1 K -17.6% -51.4%



Balance-Level Delinquency Rate (60+ DPD) 0.43% 5 bps -11 bps

Source: TransUnion statistics on Hong Kong consumer credit market In 2019-Q2, unsecured revolving accounts experienced contraction in the number of accounts and outstanding balances. The former declined 6.1% whereas the latter dropped 11.1% YoY. The outstanding balance of HKD 28.5 billion was much smaller than the LoC balance of HKD 34.8 billion. Origination volumes 2019-Q1 (the latest quarter for which data is available) dropped 6.3% YoY. Average balances per consumer decreased 8.9% YoY in this quarter as a decrease in the number of accounts partly offset the decline in outstanding balances. This declining trend implied that consumers are gradually shifting to other unsecured lending products. For unsecured revolving accounts money lenders were directly competing with banks on outstanding balances. Over the past two years, money lenders have gradually increased their share of the outstanding balances from 14% to 18%. Overall, the risk distribution of unsecured revolving accounts was similar to that of unsecured personal loans, with customers from the near prime or below risk tiers comprising 73% of the origination volumes. However, this was a largely distorted picture, as bank customers were generally less risky — 76% of bank customers holding revolving accounts were from prime or above risk tiers. The reverse was true for money lenders, as 72% of their revolving account holders were from near prime or below. This is in line with banks’ practices of granting revolving lines of credit to their premium customers. Risk level of unsecured revolving accounts was low. Account-level and consumer-level serious delinquency rates (60+ DPD) slightly increased, while the balance-level delinquency rate dropped 11 bps YoY. Money lenders should watch out for potential increases in delinquency rates, as their portfolios are dominated by more risky customers from near prime and subprime risk tiers.


9


Report Overview and Definitions

The TransUnion Industry Insights Report is a quarterly overview summarizing data and trends and providing

insights on the Hong Kong consumer lending industry.

Data has been pulled from TransUnion’s consumer credit database, which profiles nearly every credit-active consumer in Hong Kong. The report analyzes all open accounts reported to TransUnion that have been verified in the past 10 years. All accounts not reported as closed with zero balance (as indicated with a closed date, an installment balance of zero, or a remark indicating a final status such as foreclosure or settlement) are included in the report’s metrics.

The report provides a full view of all data records (not a sample) over the nine most recent quarters.

Both account-level and consumer-level views of key metrics and trends are included in the report.

The report covers data and trends for the national population overall, as well as breakdowns within consumer credit-score risk tiers.

The report analyzes individual consumer loan product types—bankcard, private label, auto, mortgage, and consumer lending—while looking at aggregate views of all revolving and non-revolving loans as well.

Risk Tier Definitions

In this report we use the global standard risk tier terminology, based on ‘clean’ score breaks that align with the lettered riskgrades traditionally used in Hong Kong, as per the table below.

RISK TIER BORROWER CVS RANGE

Super prime 3,519–4,000 (AA)

Prime plus 3,445–3,518 (BB)

Prime 3,272–3,444 (CC)

Near prime 2,261–3,271 (DD–HH)

Subprime 1,000–2,260 (II–JJ)

Note: Non-prime refers to the 1,000 to 3,271 range, the union of near prime and subprime.


10


Product Definitions

PRODUCT CATEGORY DEFINITION

Bankcard Revolving account, open account or line of credit reported by a bank, finance company, national card or credit union; loan types include credit card, business credit card, secured credit card and cards with no preset spending limit (flexible spending)

Auto Loans reported as an auto loan or auto lease

Mortgage Mortgage loans and installment (non-revolving) loans with a loan type including Housing Mortgage, 2nd Mortgage Loan, Mortgage Installment Loan, and Car Park Mortgage

Unsecured installment loans

Installment (non-revolving) loans with a loan type including Unsecured Installment Loan, Unsecured Tax Loan, Unsecured Short Term Loan, Restructured Loans, and Unsecured Decoration Loan

Unsecured revolving loans Revolving loans with a loan type including Unsecured Revolving Credit Account and Unsecured O/D Facility

All revolving loans All revolving accounts includes bankcards and unsecured revolving loans

All non-revolving loans All auto and installment accounts, excluding mortgages due to the lack of positive balance data in Hong Kong

Data Definitions

DATA CATEGORY DEFINITION

Total account volumes Total number of accounts that are open or closed-with-a-balance, at quarter end

Total account balances Total dollar amount of accounts that are open or closed-with-a-balance, at quarter end

Total credit lines Total dollar amount of the credit lines of open revolving-type accounts, at quarter end

Total open-to-buy Total dollar amount of the open-to-buy (open account credit lines minus balances) of open revolving-type accounts, at quarter end

Average account balance Total account balances, divided by the number of open-with-a-balance and closed-with-a-balance accounts, at quarter end

Average credit line Total credit lines, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end


11



Average open-to-buy Total open-to-buy, divided by the total number of open revolving-type accounts with a credit line greater than zero, at quarter end

Unit delinquency rates Total number of delinquent open and closed accounts at quarter end, divided by the total number of open and closed-with-a-balance accounts

Dollar delinquency rates Total dollar amount of delinquent open and closed accounts at quarter end, divided by the dollar balances of open and closed-with-a-balance accounts

Total new account volumes Total number of new accounts reported opened during the quarter

Total new account balances Total dollar balances of new accounts reported opened during the calendar quarter, including open and closed-with-a-balance accounts, at quarter end

Total new account credit lines

Total dollar amount of the credit lines of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Total new account open-to-buy

Total dollar amount of the open-to-buy (open account credit lines minus balances) of new, open revolving-type accounts reported opened during the calendar quarter, at quarter end

Average new account balance

Total new account balances, divided by the number of new accounts open-with-a-balance and closed-with-a-balance, reported opened during the calendar quarter

Average new account credit line

Total new account credit lines, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Average new account open-to-buy

Total new account open-to-buy, divided by the total number of new, open revolving-type accounts reported opened during the calendar quarter

Number of consumers with access to an active trade

Total number of consumers with access to at least one open revolving-type account, including authorized account users, at quarter end

Number of consumers with a balance present

Total number of consumers with at least one open or closed account with a balance greater than zero, not including authorized users, at quarter end

Percentage of borrowers with a delinquent balance

Total number of consumers with at least one open or closed account with a past-due balance greater than zero (30+, 60+, 90+ days past due), divided by the number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average number of accounts per consumer

Total number of open and closed-with-a-balance accounts, divided by the total number of consumers with at least one open or closed-with-a-balance account, at quarter end

Average total balance per consumer, of consumers with a balance

Total dollar balances of all open and closed accounts, divided by the number of consumers with at least one open or closed account with a balance, at quarter end


12



Average credit line per consumer, of consumers with a credit line

Total dollar credit lines of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end

Average open-to-buy per consumer

Total dollar open-to-buy of all open revolving-type accounts, divided by the number of consumers with at least one open account with a credit line greater than zero, at quarter end

Number of new collections accounts

Total number of new collections accounts reported during the quarter

Total new collections account dollars

Total dollar amount of new collections accounts reported during the quarter

Significant Generations

Baby Boomers Consumers born 1946 to 1964

Generation X Consumers born 1965 to 1979

Millennials Consumers born 1980 to 1994

Generation Z Consumers born in 1995 onwards

Report Timing

Each quarter’s data and calculations are generated from the data available on the last day of the quarter.

There is a time lag between the date when a new account is opened and when lenders report new accounts

to credit reporting companies. As a result of this time lag, a significant number of new accounts opened

during a quarter may not yet be reported as of the quarter end date. To enable more accurate and complete

reporting of new accounts, we measure all new account counts and balances in this report one quarter in

arrears. With this approach, the quarter prior to the current report date reflects the most recent data.

A Note About the Calculation of Total Utilization

To derive total utilization, we recommend the following formula:

Total Utilization = 1 - [Total Open-To-Buy

Total Credit Lines]

We recommend against calculating utilization as the ratio of total balance to total credit lines because the

total balance measure includes balances on closed accounts that have balances, while total credit lines are

zeroed out for closed accounts. Our reasoning is that credit lines should only be calculated where credit is

actually available—a closed account cannot be used for further purchases, and hence should have a credit

line of $0.

ACCOUNT-LEVEL INSIGHTS–BANKCARD

13


ACCOUNT-LEVEL INSIGHTS

Bankcard

Total Account Balances ........................................... 14

Total Account Balances ........................................... 15

Total Credit Lines ..................................................... 16

Total Open-to-Buy .................................................... 17

Average Account Balance ........................................ 18

Average Credit Line ................................................. 19

Average Open-to-Buy .............................................. 20

Distribution of Unit Delinquency Rates ..................... 21

Distribution of Dollar Delinquency Rates .................. 22

Total Reported New Account Originations ............... 23

Total Reported New Account Balances .................... 24

Total Reported New Account Credit Lines ............... 25

Total Reported New Account Open-to-Buy .............. 26

Average Reported New Account Balance ................ 27

Average Reported New Account Credit Line ............ 28

Average Reported New Account Open-to-Buy ......... 29

For a complete description of product definitions, data category definitions and calculations, risk tier definitions and

the timing of report generation, please refer to the Report Overview and Definitions section.


14


Total Account Balances

17.6

17.8

18.0

18.2

18.4

18.6

18.8

19.0

19.2

19.4

19.6

19.8

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Card Accounts

0

2

4

6

8

10

12

14

16

Subprime Near Prime Prime Prime Plus Super PrimeNU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

BORROWER CV SCORE TIER

Total Volume of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


15



115

120

125

130

135

140

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Card Accounts

0

5

10

15

20

25

30

35

40

45

Subprime Near Prime Prime Prime Plus Super Prime

TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


16


Total Credit Lines

1,000

1,050

1,100

1,150

1,200

1,250

1,300

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Card Accounts

0

200

400

600

800

1,000

1,200

1,400


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


17


Total Open-to-Buy

900

950

1,000

1,050

1,100

1,150

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Card Accounts

0

100

200

300

400

500

600

700

800

900


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


18


Average Account Balance

15,000

15,500

16,000

16,500

17,000

17,500

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


19


Average Credit Line

59,000

60,000

61,000

62,000

63,000

64,000

65,000

66,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


20


Average Open-to-Buy

52,000

53,000

54,000

55,000

56,000

57,000

58,000

59,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of All Active Card Accounts, by Risk Tier

2018-Q2 2019-Q2


21


Distribution of Unit Delinquency Rates

0.0%

0.1%

0.1%

0.2%

0.2%

0.3%

0.3%

0.4%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Card 30+ DPD

60+ DPD

90+ DPD

3.01%

0.00% 0.00% 0.00% 0.00%0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Account-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


22


Distribution of Dollar Delinquency Rates

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: Card 30+ DPD

60+ DPD

90+ DPD

3.65%

0.00% 0.00% 0.00% 0.00%0%

3%

6%

9%

12%

15%

18%


QUARTER

Balance-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


23


Total Reported New Account Originations

900

950

1,000

1,050

1,100

1,150

1,200

1,250

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Card Accounts

0

100

200

300

400

500

600


NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1


24


Total Reported New Account Balances

0

500

1,000

1,500

2,000

2,500

3,000

3,500

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Card Accounts

0

200

400

600

800

1,000

1,200


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1


25


Total Reported New Account Credit Lines

27

28

29

30

31

32

33

34

35

36

37

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Card Accounts

0

5

10

15

20

25

30


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1


26


Total Reported New Account Open-to-Buy

25

26

27

28

29

30

31

32

33

34

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Card Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1


27


Average Reported New Account Balance

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Card Accounts

0

5,000

10,000

15,000

20,000

25,000

30,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2018-Q1 2019-Q1


28


Average Reported New Account Credit Line

46,000

48,000

50,000

52,000

54,000

56,000

58,000

60,000

62,000

64,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average Limits of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1


29


Average Reported New Account Open-to-Buy

42,000

44,000

46,000

48,000

50,000

52,000

54,000

56,000

58,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Card Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of New Card Accounts, by Risk Tier

2018-Q1 2019-Q1

30


Loan on Card

Total Account Volumes .......................................................... 31

Total Account Balances ......................................................... 32

Total Reported New Account Originations ............................. 33

Total Reported New Account Balances .................................. 34



ACCOUNT-LEVEL INSIGHTS–LOC

31


Total Account Volumes

300

310

320

330

340

350

360

370

380

390

400

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Loan on Card Accounts

0

20

40

60

80

100

120

140

160


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Loan on Card Accounts

2018-Q2 2019-Q2

ACCOUNT-LEVEL INSIGHTS–LOC

32



0

5

10

15

20

25

30

35

40

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Loan on Card Accounts

0

2

4

6

8

10

12

14

16

18


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Loan on Card Accounts, by Risk Tier

2018-Q2 2019-Q2

33



0

1

1

2

2

3

3

4

4

5

5

2016-Q4 2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Loan on Card Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4


MB

ER

OF

AC

CO

UN

TS

(hto

usands)


Total Volume of New Loan on Card Accounts, by Risk Tier

34



0.0

0.1

0.1

0.2

0.2

0.3

0.3

0.4

0.4

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of New Loan on Card Accounts

0.0

0.0

0.0

0.0

0.0

0.1

0.1

0.1

0.1

0.1

0.1


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of New Loan on Card Accounts, by Risk Tier

35



Auto Loan



Average Account Balance ...................................................... 38

Distribution of Unit Delinquency Rates ................................... 39

Distribution of Dollar Delinquency Rates ................................ 40



Average Reported New Account Balance .............................. 43



ACCOUNT-LEVEL INSIGHTS–AUTO LOAN

36



50

52

54

56

58

60

62

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Auto Accounts

0

5

10

15

20

25


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Auto Accounts

2018-Q2 2019-Q2


37



40

40

40

40

41

41

41

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Auto Accounts

0

5

10

15

20

25


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Auto Accounts

2018-Q2 2019-Q2


38



620,000

640,000

660,000

680,000

700,000

720,000

740,000

760,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Accounts

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Accounts

2018-Q2 2019-Q2


39



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Auto30+ DPD60+ DPD90+ DPD

3.27%

0.09% 0.03% 0.03% 0.01%0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%


QUARTER

Account-level Delinquency, by Risk Tier: Auto 30+ DPD

60+ DPD

90+ DPD


40



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: Auto30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%


QUARTER

Balance-level Delinquency, by Risk Tier: Auto 30+ DPD

60+ DPD

90+ DPD


41



0

2

4

6

8

10

12

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Auto Accounts

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Auto Accounts, by Risk Tier

2018-Q1 2019-Q1


42



0

1

2

3

4

5

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Auto Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Auto Accounts, by Risk Tier

2018-Q1 2019-Q1


43



0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Auto Accounts

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Auto Accounts, by Risk Tier

2018-Q1 2019-Q1

44



Mortgage






ACCOUNT-LEVEL INSIGHTS–MORTGAGE

45



440

460

480

500

520

540

560

580

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Mortgage Accounts

0

50

100

150

200

250

300

350

400


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Mortgage Accounts, by Risk Tier

2018-Q2 2019-Q2


46



0.0%

0.0%

0.0%

0.0%

0.0%

0.1%

0.1%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Mortgage 60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: Mortgage

60+DPD90+DPD


47



0

5

10

15

20

25

30

35

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Mortgage Accounts

0

2

4

6

8

10

12

14

16

18

20


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Mortgage Accounts, by Risk Tier

2018-Q1 2019-Q1

48



Unsecured Personal Loans











ACCOUNT-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

49



585

590

595

600

605

610

615

620

625

630

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Personal Loan Accounts

0

50

100

150

200

250

300


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


50



100

101

101

102

102

103

103

104

104

105

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Personal Loan Accounts

0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


51



161,000

162,000

163,000

164,000

165,000

166,000

167,000

168,000

169,000

170,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


52



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Personal Loan 30+ DPD

60+ DPD

90+ DPD

3.73%

0.00% 0.00% 0.00% 0.00%0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Account-level Delinquency, by Risk Tier: Personal Loan 30+ DPD

60+ DPD

90+ DPD


53



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

0.9%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: Personal Loan30+ DPD60+ DPD90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Balance-level Delinquency, by Risk Tier: Personal Loan 30+ DPD

60+ DPD

90+ DPD


54



66

68

70

72

74

76

78

80

82

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Personal Loan Accounts

0

5

10

15

20

25

30

35

40


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Personal Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


55



12

13

14

15

16

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Personal Loan Accounts

0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Personal Loan Accounts, by Risk Tier

2018-Q1 2019-Q1

56



150,000

160,000

170,000

180,000

190,000

200,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Personal Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Personal Loan Accounts, by Risk Tier

2018-Q1 2019-Q1

57


Unsecured Tax Loans

Total Account Volumes ............................................................ 58

Total Account Balances ........................................................... 59

Average Account Balance ........................................................ 60

Distribution of Unit Delinquency Rates ..................................... 61

Distribution of Dollar Delinquency Rates .................................. 62

Total Reported New Account Originations ............................... 63

Total Reported New Account Balances .................................... 64

Average Reported New Account Balance ................................ 65



ACCOUNT-LEVEL INSIGHTS–UNSECURED TAX LOANS

58



0

10

20

30

40

50

60

70

80

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Tax Loan Accounts

0

2

4

6

8

10

12

14

16

18


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


59



0

1

2

3

4

5

6

7

8

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Tax Loan Accounts

0

1

1

2

2

3

3


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


60



0

50,000

100,000

150,000

200,000

250,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


61



0.0%

0.1%

0.1%

0.2%

0.2%

0.3%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Account-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


62



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

0.16%

0.18%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

Subprime Near Prime Prime Plus Super Prime

QUARTER

Balance-level Delinquency, by Risk Tier: Tax Loan 30+ DPD

60+ DPD

90+ DPD


63



0

2

4

6

8

10

12

14

16

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Tax Loan Accounts

0

1

2

3

4

5

6

7


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Tax Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


64



0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Tax Loan Accounts

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Tax Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


65



0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Tax Loan Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Tax Loan Accounts, by Risk Tier

2018-Q1 2019-Q1

66



Unsecured Revolving Lines

Account-Level Insights ............................................. 66 Unsecured Revolving Loans ................................. 66

Total Account Volumes ........................................... 67 Total Account Balances .......................................... 68 Total Credit Lines....................................................... 69 Total Open-to-Buy .................................................... 70 Average Account Balance .................................... 71 Average Credit Line ................................................. 72 Average Open-to-Buy ............................................. 73 Distribution of Unit Delinquency Rates .................. 74 Distribution of Dollar Delinquency Rates ............... 75 Total Reported New Account Originations .......... 76 Total Reported New Account Balances ............... 77 Total Reported New Credit Limits........................... 78 Average Reported New Account Balance ......... 80 Average Reported New Account Credit Limits ... 81 Average Reported New Account Open-to-Buy . 82



ACCOUNT-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

67



585

590

595

600

605

610

615

620

625

630

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All Active Personal Loan Accounts

0

50

100

150

200

250

300


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All Active Personal Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


68



26

27

28

29

30

31

32

33

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Revolving Loan Accounts

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

16.0

18.0


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


69


Total Credit Lines

62

64

66

68

70

72

74

76

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Active Revolving Loan Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


70


Total Open-to-Buy

36

37

38

39

40

41

42

43

44

45

46

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Active Revolving Loans Accounts

0

2

4

6

8

10

12

14

16


TO

TA

L O

TB

(bill

ions)


Total OTB of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


71



26

27

28

29

30

31

32

33

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


72


Average Credit Line

120,000

122,000

124,000

126,000

128,000

130,000

132,000

134,000

136,000

138,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


73


Average Open-to-Buy

68,000

70,000

72,000

74,000

76,000

78,000

80,000

82,000

84,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average OTB of All Active Revolving Loan Accounts

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


AV

ER

AG

E L

IMIT


Average OTB of All Active Revolving Loan Accounts, by Risk Tier

2018-Q2 2019-Q2


74



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: Revolving Loans30+ DPD

60+ DPD

90+ DPD

0%

0%

0%

0%

0%

1%

1%

1%


QUARTER

Account-level Delinquency, by Risk Tier: Revolving Loans 30+ DPD

60+ DPD

90+ DPD


75



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: Revolving Loan 30+ DPD

60+ DPD

90+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%


QUARTER

Balance-level Delinquency, by Risk Tier: Revolving Loans

30+DPD60+DPD


76



0

2

4

6

8

10

12

14

16

18

2016-Q4 2017-Q1 2017-Q2 2017-Q3 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Revolving Loan Accounts

0

1

2

3

4

5

6


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Revolving Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


77



0.0

0.5

1.0

1.5

2.0

2.5

3.0

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

mill

ions)

QUARTER

Total Balances of New Revolving Loan Accounts

0

0

0

1

1

1

1

1

2

2

2


NE

W B

AL

AN

CE

S (

mill

ions)


Total Balances of New Revolving Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


78


Total Reported New Credit Limits

0

1

2

3

4

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of New Revolving Loan Accounts

0.0

0.5

1.0

1.5

2.0

2.5


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of New Revolving Loan Accounts, by Risk Tier

2018-Q1 2019-Q1


79


Total Reported New Open-to-Buy

0.0

0.5

1.0

1.5

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of New Revolving Loans Accounts

0.00

0.02

0.04

0.06

0.08

0.10

0.12

0.14

0.16

0.18

0.20


NE

W O

TB

(bill

ions)


Total OTB of New Revolving Loans Accounts, by Risk Tier

2018-Q1 2019-Q1


80



0

50,000

100,000

150,000

200,000

250,000

300,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of New Revolving Loans Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of New Revolving Loans Accounts, by Risk Tier

2018-Q1 2019-Q1


81


Average Reported New Account Credit Limits

0

50,000

100,000

150,000

200,000

250,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of New Revolving Loans Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E L

IMIT

S


Average Limits of New Revolving Loans Accounts, by Risk Tier

2018-Q1 2019-Q1


82



0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E O

TB

QUARTER

Average OTB of New Revolving Loans Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E O

TB


Average OTB of New Revolving Loans Accounts, by Risk Tier

2018-Q1 2019-Q1

83



All Revolving Accounts



Total Credit Lines ................................................................... 86

Total Open-to-Buy .................................................................. 87


Average Credit Line ............................................................... 89

Average Open-to-Buy ............................................................ 90





Total Reported New Account Credit Lines ............................. 95

Total Reported New Account Open-to-Buy ............................ 96


Average Reported New Account Credit Line .......................... 98

Average Reported New Account Open-to-Buy ....................... 99



ACCOUNT-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

84



18.2

18.4

18.6

18.8

19.0

19.2

19.4

19.6

19.8

20.0

20.2

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Revolving Accounts

0

2

4

6

8

10

12

14

16


MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Revolving Accounts

2018-Q2 2019-Q2


85



0

10

20

30

40

50

60


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active All Revolving Accounts

2018-Q2 2019-Q2

145

150

155

160

165

170

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active All Revolving Accounts


86


Total Credit Lines

1,100

1,150

1,200

1,250

1,300

1,350

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L L

IMIT

S (

bill

ions)

QUARTER

Total Limits of All Revolving Accounts

0

5

10

15

20

25


TO

TA

L L

IMIT

S (

bill

ions)


Total Limits of All Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


87


Total Open-to-Buy

950

1,000

1,050

1,100

1,150

1,200

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L O

TB

(bill

ions)

QUARTER

Total OTB of All Revolving Accounts

0

100

200

300

400

500

600

700

800

900


TO

TA

L O

TB

(bill

ions)


Total OTB of All Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


88



18,400

18,600

18,800

19,000

19,200

19,400

19,600

19,800

20,000

20,200

20,400

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


89


Average Credit Line

61,000

62,000

63,000

64,000

65,000

66,000

67,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Credit Limits of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000


AV

ER

AG

E L

IMIT


Average Credit Limits of All Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


90


Average Open-to-Buy

53,000

54,000

55,000

56,000

57,000

58,000

59,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E L

IMIT


Average OTB of All Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


91



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: All Revolving30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Account-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


92



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: All Revolving30+ DPD

60+ DPD

90+DPD

0%

2%

4%

6%

8%

10%

12%

14%

16%


QUARTER

Balance-level Delinquency, by Risk Tier: All Revolving 30+ DPD

60+ DPD

90+ DPD


93



460

480

500

520

540

560

580

600

620

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of All New Revolving Accounts

0

50

100

150

200

250

300

350

400


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


94



0

1

2

3

4

5

6

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Revolving Accounts

0.0

0.5

1.0

1.5

2.0

2.5


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


95


Total Reported New Account Credit Lines

29

30

31

32

33

34

35

36

37

38

39

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W L

IMIT

S (

bill

ions)

QUARTER

Total Credit Limits of All New Revolving Accounts

0

5

10

15

20

25

30


NE

W L

IMIT

S (

bill

ions)


Total Credit Limits of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


96


Total Reported New Account Open-to-Buy

52

54

56

58

60

62

64

66

68

70

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W O

TB

(bill

ions)

QUARTER

Total OTB of All New Revolving Accounts

0

4

8

12

16

20


NE

W O

TB

(bill

ions)


Total OTB of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


97



0

5,000

10,000

15,000

20,000

25,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


98


Average Reported New Account Credit Line

30,000

35,000

40,000

45,000

50,000

55,000

60,000

65,000

70,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All New Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000


AV

ER

AG

E L

IMIT

S


Average Limits of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


99



42,000

44,000

46,000

48,000

50,000

52,000

54,000

56,000

58,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E O

TB

QUARTER

Average OTB of All New Revolving Accounts

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


AV

ER

AG

E O

TB


Average OTB of All New Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1

100



All Non-Revolving Accounts

Total Account Volumes ........................................................ 101

Total Account Balances ....................................................... 102

Average Account Balance .................................................... 103

Distribution of Unit Delinquency Rates ................................. 104

Distribution of Dollar Delinquency Rates .............................. 105

Total Reported New Account Originations ........................... 106

Total Reported New Account Balances ................................ 107

Average Reported New Account Balance ............................ 108



ACCOUNT-LEVEL INSIGHTS–ALL NON-REVOLVING ACCOUNTS

101



1.0

1.1

1.2

1.3

1.4

1.5

1.6

1.7

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)

QUARTER

Total Volume of All Active Non-Revolving Accounts

0.0

0.1

0.1

0.2

0.2

0.3

0.3

0.4

0.4

0.5

0.5


MB

ER

OF

AC

CO

UN

TS

(m

illio

ns)


Total Volume of All Active Non-Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


102



164

166

168

170

172

174

176

178

180

182

184

186

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

TO

TA

L B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All Active Non-Revolving Accounts

0

10

20

30

40

50

60

70


TO

TA

L B

AL

AN

CE

S (

bill

ions)


Total Balances of All Active Non-Revolving Accounts

2018-Q2 2019-Q2


103



158,000

160,000

162,000

164,000

166,000

168,000

170,000

172,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Non-Revolving Accounts

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Non-Revolving Accounts, by Risk Tier

2018-Q2 2019-Q2


104



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Account-level Delinquency: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Account-level Delinquency, by Risk Tier: All Non-Revolving

30+DPD60+DPD


105



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Balance-level Delinquency: All Non-Revolving30+ DPD

60+ DPD

90+DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%


QUARTER

Balance-level Delinquency, by Risk Tier: All Non-Revolving30+ DPD

60+ DPD

90+ DPD


106



95

100

105

110

115

120

125

130

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1NU

MB

ER

OF

AC

CO

UN

TS

(th

ousands)

QUARTER

Total Volume of New Non-Revolving Accounts

0

5

10

15

20

25

30

35

40

45

50


MB

ER

OF

AC

CO

UN

TS

(th

ousands)


Total Volume of New Non-Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


107



0

5

10

15

20

25

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

NE

W B

AL

AN

CE

S (

bill

ions)

QUARTER

Total Balances of All New Non-Revolving Accounts

0

1

2

3

4

5

6

7

8

9


NE

W B

AL

AN

CE

S (

bill

ions)


Total Balances of All New Non-Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1


108



0

50,000

100,000

150,000

200,000

250,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All New Non-Revolving Accounts

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All New Non-Revolving Accounts, by Risk Tier

2018-Q1 2019-Q1

109


CONSUMER-LEVEL INSIGHTS

Bankcard

Total Number of Consumers with Access to an Active Trade .............................. 110

Total Number of Consumers with a Balance ........................................................ 111

Percentage of Borrowers with a Delinquent Balance ........................................... 112

Average Number of Accounts Per Consumer ...................................................... 113

Average Total Balance Per Consumer, of Consumers Carrying a Balance ......... 114

Average Total Credit Line Per Consumer, of Consumers with a Credit Line ........ 115

Average Open-to-Buy Per Consumer .................................................................. 116



CONSUMER-LEVEL INSIGHTS–BANKCARD

110


Total Number of Consumers with Access to an Active Trade

3.90

3.95

4.00

4.05

4.10

4.15

4.20

4.25

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to a Card Account

0.0

0.5

1.0

1.5

2.0

2.5

3.0


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2018-Q2 2019-Q2


111


Total Number of Consumers with a Balance

3.20

3.25

3.30

3.35

3.40

3.45

3.50

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Card Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers with Access to a Card Account, by Risk Tier

2018-Q2 2019-Q2


112


Percentage of Borrowers with a Delinquent Balance

0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: Card 30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%


QUARTER

Consumer-level Delinquency, by Risk Tier: Card 30+ DPD

60+ DPD

90+ DPD


113


Average Number of Accounts Per Consumer

4.48

4.50

4.52

4.54

4.56

4.58

4.60

4.62

4.64

4.66

4.68

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Card Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Card Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2


114


Average Total Balance Per Consumer, of Consumers Carrying a Balance

35,500

36,000

36,500

37,000

37,500

38,000

38,500

39,000

39,500

40,000

40,500

41,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Card Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Card Consumers, by Risk Tier

2018-Q2 2019-Q2


115


Average Total Credit Line Per Consumer, of Consumers with a Credit Line

290,000

295,000

300,000

305,000

310,000

315,000

320,000

325,000

330,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

QUARTER

Average Limits of All Active Card Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E L

IMIT


Average Limits of All Active Bankcard Consumers, by Risk Tier

2018-Q1 2019-Q1

116


Average Open-to-Buy Per Consumer

285,000

290,000

295,000

300,000

305,000

310,000

315,000

320,000

325,000

330,000

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Bankcard Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000


AV

ER

AG

E O

TB


Average OTB of All Active Card Consumers

2018-Q2 2019-Q2

117


Loan on Card

Total Number of Consumers with a Balance . 118

Average Number of Acounts per Consumer . 119

Average Total Balance per Consumer, of Consumers Carrying a Balance 120



CONSUMER-LEVEL INSIGHTS–LOC

118



0.25

0.25

0.26

0.26

0.27

0.27

0.28

0.28

0.29

0.29

0.30

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Loan on Card Account

0

20,000

40,000

60,000

80,000

100,000

120,000


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Loan on Card Account, by Risk Tier2018-Q1 2019-Q1


119


Average Number of Acounts per Consumer

1.3

1.3

1.3

1.3

1.3

1.3

1.3

1.3

1.3

1.4

1.4

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Loan on Card Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Loan on Card Accounts per Consumer, by Risk Tier

2018-Q2

2019-Q2


120


Average Total Balance per Consumer, of Consumers Carrying a Balance

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Active Loan on Card Consumers

0

20

40

60

80

100

120

140

160

180


AV

ER

AG

E B

AL

AN

CE

(th

ousands)


Average Balances of All Active Loan on Card Consumers, by Risk Tier

2018-Q2

2019-Q2

121



Auto Loan

Total Number of Consumers with a Balance ..................................................... 122

Percentage of Borrowers with a Delinquent Balance ........................................ 123

Average Number of Accounts Per Consumer ................................................... 124

Average Total Balance Per Consumer, of Consumers Carrying a Balance ...... 125



CONSUMER-LEVEL INSIGHTS–AUTO LOAN

122



42

43

44

45

46

47

48

49

50

51

52

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Auto Account

0

5

10

15

20

25


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Auto Account, by Risk Tier

2018-Q1 2019-Q1


123



0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

0.70%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: Auto 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%


QUARTER

Consumer-level Delinquency, by Risk Tier: Auto 30+ DPD

60+ DPD

90+ DPD


124



1.182

1.183

1.184

1.185

1.186

1.187

1.188

1.189

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Auto Accounts per Consumer

1.13

1.14

1.15

1.16

1.17

1.18

1.19

1.20

1.21

1.22

1.23


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Auto Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2


125



770,000

780,000

790,000

800,000

810,000

820,000

830,000

840,000

850,000

860,000

870,000

880,000

890,000

900,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Auto Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Auto Consumers, by Risk Tier

2018-Q2 2019-Q2

126



Mortgage




CONSUMER-LEVEL INSIGHTS–MORTGAGE

127



0.941

0.942

0.943

0.944

0.945

0.946

0.947

0.948

0.949

0.950

0.951

0.952

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Mortgage Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Mortgage Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2

128



Unsecured Personal Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

129



350

375

400

425

450

475

500

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Personal Loans Account

0

20

40

60

80

100

120

140

160

180

200


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Personal Loans Account, by Risk Tier

2018-Q1 2019-Q1

CONSUMER-LEVEL INSIGHTS–UNSECURED INSTALLMENT LOANS

130



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

1.8%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: Personal Loans 30+ DPD

60+ DPD

90+ DPD

0%

2%

4%

6%

8%

10%

12%

14%


QUARTER

Consumer-level Delinquency, by Risk Tier: Personal Loans

30+ DPD

60+ DPD

90+ DPD

131



1.45

1.45

1.46

1.46

1.47

1.47

1.48

1.48

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Personal Loans Accounts per Consumer

0.0

0.5

1.0

1.5

2.0

2.5


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Personal Loans Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2

132



236,000

238,000

240,000

242,000

244,000

246,000

248,000

250,000

252,000

254,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Personal Loans Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Personal Loans Consumers, by Risk Tier

2018-Q2 2019-Q2

133


Unsecured Tax Loans







CONSUMER-LEVEL INSIGHTS–UNSECURED TAX LOANS

134



25,000

26,000

27,000

28,000

29,000

30,000

31,000

32,000

33,000

34,000

35,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

CO

NS

UM

ER

S

QUARTER

Consumers Carrying a Balance on a Tax Loan Account

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000


CO

NS

UM

ER

S


Consumers Carrying a Balance on a Tax Loan Account, by Risk Tier

2018-Q1 2019-Q1


135



0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

0.16%

0.18%

0.20%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: Tax Loan 30+ DPD

60+ DPD

90+ DPD

0%

1%

2%

3%

4%

5%

6%

7%

8%


QUARTER

Consumer-level Delinquency, by Risk Tier: Tax Loan

30+DPD60+DPD


136



1.02

1.03

1.04

1.05

1.06

1.07

1.08

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Tax Loan Accounts per Consumer

0.90

0.92

0.94

0.96

0.98

1.00

1.02

1.04

1.06

1.08

1.10


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Tax Loan Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2


137



0

50,000

100,000

150,000

200,000

250,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Tax Loan Consumers

0

50,000

100,000

150,000

200,000

250,000

300,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Tax Loan Consumers, by Risk Tier

2018-Q2 2019-Q2

138



Unsecured Revolving Lines

Total Number of Consumers with Access to an Active Trade ........................... 139





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 144

Average Open-to-Buy Per Consumer ............................................................... 145



CONSUMER-LEVEL INSIGHTS–UNSECURED REVOLVING LOANS

139



800

820

840

860

880

900

920

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers with Access to a Revolving Loans Account

0

20

40

60

80

100

120

140


CO

NS

UM

ER

S (

thousands)


Consumers with Access to a Revolving Loans Account, by Risk Tier

2018-Q2 2019-Q2


140



200

210

220

230

240

250

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Revolving Loans Account

0

20

40

60

80

100

120


CO

NS

UM

ER

S (

thousands)


Average Number of Revolving Loans Accounts per Consumer, by Risk Tier

2018-Q1 2019-Q1


141



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: Revolving Loans 30+ DPD

60+ DPD

90+ DPD

0%

0%

0%

1%

1%

1%

1%

1%


QUARTER

Consumer-level Delinquency, by Risk Tier: Revolving Loans 30+ DPD

60+ DPD

90+ DPD


142



1.2165

1.2170

1.2175

1.2180

1.2185

1.2190

1.2195

1.2200

1.2205

1.2210

1.2215

1.2220

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of Revolving Loans Accounts per Consumer

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of Revolving Loans Accounts per Consumer, by Risk Tier

2018-Q2 2019-Q2


143



118,000

120,000

122,000

124,000

126,000

128,000

130,000

132,000

134,000

136,000

138,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S

QUARTER

Average Balances of All Active Revolving Loans Consumers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Active Revolving Loans Consumers, by Risk Tier

2018-Q2 2019-Q2


144



275,000

280,000

285,000

290,000

295,000

300,000

305,000

310,000

315,000

320,000

325,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All Active Revolving Loans Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


TO

TA

L L

IMIT

S


Average Limits of All Active Revolving Loans Consumers, by Risk Tier

2018-Q2 2019-Q2

CONSUMER-LEVEL INSIGHTS–ALL REVOLVING ACCOUNTS

145



740,000

760,000

780,000

800,000

820,000

840,000

860,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Active Revolving Loans Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000


AV

ER

AG

E O

TB


Average OTB of All Active Revolving Loans Consumers, by Risk Tier

2018-Q2 2019-Q2


146



All Revolving Accounts

Total Number of Consumers with Access to an Active Trade ........................... 147





Average Total Credit Line Per Consumer, of Consumers with a Credit Line ..... 152

Average Open-to-Buy Per Consumer ............................................................... 153




147



4.00

4.05

4.10

4.15

4.20

4.25

4.30

4.35

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers with Access to Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0


NU

MB

ER

OF

AC

CO

UN

TS


Total Number of Revolving Accounts per Consumer, by Risk Tier

2018-Q1 2019-Q1


148



3.25

3.30

3.35

3.40

3.45

3.50

3.55

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

CO

NS

UM

ER

S (

mill

ions)

QUARTER

Consumers Carrying a Balance on a Any Revolving Account

0.0

0.5

1.0

1.5

2.0

2.5


CO

NS

UM

ER

S (

mill

ions)


Consumers Carrying a Balance on a Any Revolving Account, by Risk Tier

2018-Q1 2019-Q1


149



0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: All Revolving30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Revolving

30+DPD60+DPD


150



4.54

4.56

4.58

4.60

4.62

4.64

4.66

4.68

4.70

4.72

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Revolving Accounts per Consumer

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Revolving Accounts per Consumer, by Risk Tier

2018-Q1 2019-Q1


151



45

45

46

46

47

47

48

48

49

2017-Q1 2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Revolving Account

0

1

2

3

4

5

6


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Revolving Accounts per Consumer, by Risk Tier

2018-Q1 2019-Q1


152



275,000

280,000

285,000

290,000

295,000

300,000

305,000

310,000

315,000

320,000

325,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E L

IMIT

S

QUARTER

Average Limits of All Active Revolving Loans Consumers

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000


TO

TA

L L

IMIT

S


Average Limits of All Active Revolving Loans Consumers, by Risk Tier

2018-Q2 2019-Q2


153



295,000

300,000

305,000

310,000

315,000

320,000

325,000

330,000

335,000

340,000

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E O

TB

QUARTER

Average OTB of All Consumers with a Revolving Account

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000


AV

ER

AG

E O

TB


Average OTB of All Consumers with a Revolving Account, by Risk Tier

2018-Q2 2019-Q2


154



All Non-Revolving Loans







CONSUMER-LEVEL INSIGHTS–ALL NON-REVOLVING LOANS

155



3,250

3,300

3,350

3,400

3,450

3,500

3,550

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

CO

NS

UM

ER

S (

thousands)

QUARTER

Consumers Carrying a Balance on a Any Non-Revolving Account

0

500

1,000

1,500

2,000

2,500


CO

NS

UM

ER

S (

thousands)


Consumers Carrying a Balance on a Any Non-Revolving Account, by Risk Tier

2018-Q1 2019-Q1


156



0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

QUARTER

Consumer-level Delinquency: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD

0%

5%

10%

15%

20%

25%

30%


QUARTER

Consumer-level Delinquency, by Risk Tier: All Non-Revolving 30+ DPD

60+ DPD

90+ DPD


157



1.41

1.41

1.41

1.41

1.42

1.42

1.42

1.42

1.42

1.43

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

NU

MB

ER

OF

AC

CO

UN

TS

QUARTER

Average Number of All Non-Revolving Accounts per Consumer

0.0

0.5

1.0

1.5

2.0

2.5


NU

MB

ER

OF

AC

CO

UN

TS


Average Number of All Non-Revolving Accounts per Consumer, by Risk Tier

2018-Q1 2019-Q1


158



250

255

260

265

270

275

280

285

2017-Q2 2017-Q3 2017-Q4 2018-Q1 2018-Q2 2018-Q3 2018-Q4 2019-Q1 2019-Q2

AV

ER

AG

E B

AL

AN

CE

S (

thousands)

QUARTER

Average Balances of All Consumers with a Non-Revolving Account

0

100,000

200,000

300,000

400,000

500,000

600,000


AV

ER

AG

E B

AL

AN

CE

S


Average Balances of All Consumers with a Non-Revolving Account, by Risk Tier

2018-Q2 2019-Q2

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