Transportation leadership you can trust. Performance Measurement State of the Practice presented to...

Transportation leadership you can trust.

Performance MeasurementState of the Practice

presented topresented to

AASHTO Annual MeetingAASHTO Annual Meeting

presented bypresented by

Lance A. NeumannLance A. NeumannCambridge Systematics, Inc.Cambridge Systematics, Inc.

October 19, 2008October 19, 2008

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Agenda

Performance Measurement Background and Trends

Uses of Performance Measures

System Measurement Areas

Selected Examples

Performance Targets and Peer Comparisons

Conclusions

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Performance Measurement

“The purpose of measuring is not just to know how a business is performing, but to enable it to perform better. Measurement should not be an end in itself, but part of an integrated system for enhancing business performance.”

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Role of Performance Measures

Provide link between goals and specific actions

Evaluate impacts of policies, plans, programs, and projects

Guide resource allocation decisions

Track system performance over time

Communicate results and strengthen accountability

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What is Performance ManagementLinking Goals/Objectives to Resources and Results

Evaluate Programmer and ProjectsEvaluate Programmer and Projects

Allocate ResourcesAllocate Resources

Budget and StaffBudget and Staff

Measure and Report ResultsMeasure and Report Results

Actual Performance AchievedActual Performance Achieved

Performance MeasuresPerformance Measures

Goals/ObjectivesGoals/Objectives

jmoynihan

NEW SLIDE

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Uses of Performance Measures

Defining goals in long-range plans and programs

Periodic performance reporting “state-of-the-state” or region

Real-time reporting of system conditions and system management

Guiding resource allocation and budgeting decisions

Communication Tool

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System Measurement Areas

Physical condition of infrastructure, vehicles, and equipment

System usage

System service levels• Travel time• Delay• Reliability

System operations• Time to clear incidents• Percent “on-time”• Fleet availability

Safety

Customer satisfaction

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Emerging Measurement Areas

Freight system

Environmental

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Performance Measurement Trends

Over the past 10 years “performance management” has emerged as an expected management practice

SAFETEA-LU Commission recommended national performance measures in 8 areas including safety

Federal re-authorization legislation likely to emphasize accountability and performance measurement

Many states have performance measurement and reporting statutes

AASHTO, FHWA, NHTSA, GHSA and others are providing critical leadership supporting performance measurement

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Selected Examples

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Performance Reports

2007 Annual Attainment ReportMaryland DOTService Efforts and

AccomplishmentsCity of Portland, Oregon

State of the System 2005Bay Area Transportation

Good to GreatStrategic Plan and Annual ReportNew Mexico DOT

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Performance Reports (continued)

ODOT Business Plan 2004 & 2005Ohio Department of Transportation

PennPlan Moves! Report of Achievements 2003Pennsylvania Department of Transportation

Final Technical Memorandum

Task 10 – Performance Factors and Measures

Cambridge Systematics, Inc. for the Arizona Department of Transportation

Measures, Markers and MilepostsWashington State Department of Transportation

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Pavement and Bridge Condition


2007 Annual Attainment ReportMaryland DOT

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Pavement and Bridge Condition (continued)


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Traffic Congestion and Delay


Public Measures ReportOregon DOT

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Operations

TRACKERMissouri DOT

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Operations (continued)

TRACKERMissouri DOT

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Service Efforts and AccomplishmentsCity of Portland, Oregon

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Safety


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Safety (continued)

Public Measures ReportOregon DOT

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Safety (continued)

Service Efforts and AccomplishmentsCity of Portland, Oregon


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Customer Satisfaction


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Customer Satisfaction (continued)



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Performance Targets and Peer Comparisons

Setting performance targetsSetting performance targets

• Can’t do in the abstract must relate to resources availableCan’t do in the abstract must relate to resources available

• Easiest when agency controls performance factorEasiest when agency controls performance factor

Benchmarking and peer comparisonsBenchmarking and peer comparisons

• Historically a sensitive areaHistorically a sensitive area

• Every agency perceives they are “unique”Every agency perceives they are “unique”

• Can’t avoid peer comparisons and it’s better to control agendaCan’t avoid peer comparisons and it’s better to control agenda

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Performance Targets and Peer Comparisons (continued)

National databases

• Highway Performance Monitoring System (HPMS)

• National Transit Database (NTD)

• National Bridge Inspections (NBI)

• Fatal Accident Reduction System (FARS)

National performance efforts

• AASHTO Standing Committee on Quality

• NHTSA/GHSA Safety Measures

• National Transportation Operations Coalition (NTOC)

• Texas Transportation Institute Congestion Index

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Conclusions

Defining, tracking, and reporting on a broad range of transportation performance measures is the state of the practice

Focus of different agency efforts varies widely

Many examples and resources are available

Performance and accountability likely to be key themes in reauthorization debate

Transportation leadership you can trust. Performance Measurement State of the Practice presented to...

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