Transitioning from the Classroom to Online Training: A City of Los Angeles Experience
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Transitioning from the Classroom to Online Training:
A City of Los Angeles Experience
Michael Gold, PhDCity of Los Angeles Personnel Department
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City of Los Angeles 45,000 employees 42 City Departments Personnel Department responsible for
training most generic topics Individual departments responsible for
department-specific training
Background
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7-8 Trainers in Personnel Department 3-4 classes per week each trainers 30 students per class
Before Online Training
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2008 – City Council instructed Personnel Department to look into online training
We found that online training would: Reduce training costs Reach significantly more users than classroom
training Eliminate travel time Be convenient and easy to use Contain interactive features
The Transition
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2010 – Contracted with vendor to provide online training Learning Management System Content
Online Training
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Four courses developed for us: Reasonable Accommodations EEO Supervisory Skills Customer Service
Initial Online Training Content
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Staff of 2 Currently have 21 courses Mandatory course
Disaster Service Worker: 23,562 completed Preventing Sexual Harassment: 18,254 completed
Non Mandatory courses: EEO: 774 Customer Service 628 Safety : 774
Current Training Program
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Website we created through which online training can be accessed
Provides resources for department training coordinators and for employees
Training Portal
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All supervisor resources in one place Rules, policies Brief informational how-to paragraphs Links to supervisory training
Supervisory Library
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Issues and Challenges
Custom-developed courses
Off-the-shelf courses
Time consuming to review
Limited views
Generally cheaper Limited time
Generally more expensive
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Mandatory v Non-Mandatory
Issues and Challenges
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Measuring success Number of employees trained Number of courses offered Positive course evaluations
Issues and Challenges
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Even though the vendor is developing a course for you, you are still going to need to devote a lot of time to it.
Lessons Learned
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Custom-made courses are generally better value than off-the-shelf courses because you can keep them forever, vs. having to license the courses
Lessons Learned
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You need a plan to handle technical issues.
Lessons Learned
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Just because you build it, doesn’t mean they will come.
Lessons Learned
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More courses More focus on advertising the training Require online training to be prerequisite to
classroom training Link competencies required for job with
competencies covered in each course
Future
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Questions?