Transit Survey Official Results

7/30/2019 Transit Survey Official Results

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UBC Students Union Okanaga

UBC Student Union Okanagan

Transit Survey Results

for

Post Secondary Transportation Committee

January 10, 2013

Prepared by:

Sam Chang, External Coordinator

Katelyn Fujii, Director at Large

Guillermo Angel, Advocacy Representative


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UBC Students Union Okanagan

Table of Contents

Transit Survey .... 3

Statistics for Overall Kelowna Transit Service ... 4

Statistics for Specific Route .... 5

# 97 Express . 6

# 8 University.... 9

# 13 Quail Ridge .... 12

# 6 Glenmore .. 14

# 4 Pandosy 17

#23 Lake Country .. 19

# 90 Vernon .... 21

Closing Remarks .. 24


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Transit Survey

1. Transit Route (Please select ONE):.197 Express .46 Glenmore/UBCO Express

.28 University .54 Pandosy/UBCO Express

.313 Quail Ridge .623 Lake Country .790 Vernon

2. When would you like to see this route run more?.17:00AM-8:00AM` .28:00AM-9:00AM .39:00AM-10:00AM

.410:00AM-11:00AM .511:00AM-12:00PM .612:00PM-1:00PM

.71:00PM-2:00PM .82:00PM-3:00PM .93:00PM-4:00PM

.104:00PM-5:00PM .115:00PM-6:00PM .126:00PM-7:00PM

.13Other: ____________________

3. Would you like to see more double Decker busses used on this route? Yes No

4. Are you happy with your transit service? Yes No5. Has a bus ever passed you, because it was full or for other reasons? Yes No

6. Has a bus ever been late arriving to your stop? Yes No

7. Has a bus ever been early arriving to your stop causing you to miss it? Yes No

8. Do you feel safe taking Kelowna Transit? Yes No

9. Would you recommend using public transportation to other? Yes No

10. How often do you use public transportation?

.1Every day .25 days a week .33 times a week

.42 times a week .51 time a week .6Other: _____________

11. Have you ever been unable to go somewhere because of public transportation?Yes No

.3 If yes where did you want to go? ___________________________

12. Have you ever had to use alternate transportation because the transit system was

unreliable/did not match with your schedule? Yes No

13. What do you feel is the most urgent issue with the Kelowna Transit System?

.1Frequency of busses .2Route taken of each bus

.3Speed/efficiency when the weather gets bad

.4Other: ________________________________________________________________

14. Is there anything else you would like us to know? (Continue on the back if necessary)

________________________________________________________________________

________________________________________________________________________


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Statistics for the overall Kelowna Transit Service (Questions #4 - #9, #11 - #13)Note: Percentages may not add to 100 due to students not answering all questions.

There was a total of 552 surveys completed for Kelowna Transit

4. Are you happy with transit?46.5% Yes49.5% No

5. Has a bus every passed you because it was full or for any other reason?68.8% Yes28.0% - No

6. Has a bus ever been late to your stop?85.1% Yes11.6% No

7. Has a bus ever been early arriving to your stop causing you to miss it?34.5% Yes88.5% No

8. Do you feel safe taking Kelowna Transit?88.5% Yes7.5% No

9. Would you recommend using Kelowna transit to others?67.0% Yes29.8% No

11. Have you ever been unable to go somewhere because of publictransportation51.1% Yes46.6% No

12. Have you ever had to use alternate transportation because transit systemwas unreliable/ did not match your schedule?75.3% Yes18.6% No

13. What do you feel is the most urgent issue with the Kelowna transit system?68.6% Frequency17.5% route taken of each bus18.6% Speed/efficiency when weather bad- Most comments include Capacity of buses


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StatisticsFor Specific Routes

# 97 Express


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There was a total of 237 surveys completed for this route

People who: # of yes % of yes

Would like to see more double decker busses used on this route211 89.0

Are happy with this transit service125 52.7

Had a bus pass them due to being full or for other reasons171 72.2

Have experienced a bus arriving late at the stop207 87.3

Have experienced a bus arriving early causing them to miss it157 66.2

Feels safe taking Kelowna Transit210 88.6

Would recommend using Kelowna Transit to others164 69.2

Had been unable to go somewhere due to public transportation120 50.6

Had to use alternate transportation means due to the transitsystem being unreliable and/or did not match with their schedule 163 68.8

Feel the most urgent issue with the Kelowna Transit System is

the frequency of busses 158 66.7

Feel the most urgent issue with the Kelowna Transit System isthe route taken by this bus 45 19.0

Feel the most urgent issue with the Kelowna Transit System isthe speed/efficiency of the busses in bad weather 51 21.5

Take this bus everyday65 27.4

Take this bus 5 days a week60 25.3

Take this bus 3 times or less a week94 39.7

Surveys indicate a need for more busses to run between these specific hours:


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Specific Times:# %

7:00 am to 8:00 am53 22.4

8:00 am to 9:00 am66 27.8

9:00 am to 10:00 am52 21.9

10:00 am to 11:00 am40 16.9

11:00 am to 12:00 pm38 16.0

12:00 pm to 1:00 pm36 15.2

1:00 pm to 2:00 pm31 13.1

2:00 pm to 3:00 pm 43 18.1

3:00 pm to 4:00 pm30 12.7

4:00 pm to 5:00 pm26 11.9

5:00 pm to 6:00 pm38 16.0

6:00 pm to 7:00 pm36 15.2

Raw Comments:

- Maybe 97X should have a stop between Parkinson and downtown

- The busses do not stick to their schedules at all, they are always super later or

super early and have caused me being late or all together missing class! It is

frustrating trying to guess when you need to be at the stop when they are so

unreliable and do not follow the schedule. Also the drivers going really fast and

jerky or turning erratically. As well I always feel sick because of the erratic

driving of the drivers!

- It would be very good if the busses were on time

- Double decker busses or two in a row during rush hour would definitely help the

97 express

- Accepting cash instead of/in addition to coin


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- Bus drivers be more polite to their customers. Stick to their timing on the

busses

- Please dont remove the Stevens exchange. Having the 97 stop there has

improved my life immensely

- The 97 schedule is very off and often doesnt come at all

- The bus has left on time twice since the beginning of Sept. Have to take earlier

bus to accommodate for the constant late busses. Unacceptable

- Really disappointed in service and reach. Cant believe that you cant get a bus

from downtown directly to the airport

- Promote a safe way home from clubs by having late night busses after clubs

close to lower chances of drunk driving

- I have found that the times that busses should arrive are never when they

actually do. I plan my day on these times and when they are inconsistent it

creates inconsistency on my plans and affects me directly. Today I nearly

missed a midterm because I did not catch the bus in time

- The 97 that leaves the university at 9:30 on Wednesday mornings usually

leaves a good 10 minutes late (for no reason) the drivers sit in the middle of

winter when it is freezing and there is like 40 people waiting to get on the bus.

they keep the doors locked and the sign set to not in service, making all the

students wait to get on (in the cold) until the exact minute the bus is supposed to

leave, than it takes 5 minutes (or more) to squish everyone onto the bus and

they end up leaving late as a result of their selfishness in making wait in the

cold. I have waited for way too many busses (at least once a week) that do not

show up and I got to the bus stop a good 5 minutes before it is supposed to

leave. In big cities when the bus comes every 6 minutes, 1 missing bus is not a

big deal, but when they only come every half hour or less a bus that doesnt

show up is a huge deal. I understand that things happen and bus drivers are

only human, but when it happens this often it is just carelessness (#55)

# 8 University


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8:00 am to 9:00 am46 28.9

9:00 am to 10:00 am42 26.4

10:00 am to 11:00 am 32 20.1

11:00 am to 12:00 pm21 13.2

12:00 pm to 1:00 pm26 16.3

1:00 pm to 2:00 pm22 13.8

2:00 pm to 3:00 pm22 13.8

3:00 pm to 4:00 pm17 10.7

4:00 pm to 5:00 pm13 8.2

5:00 pm to 6:00 pm23 14.5

6:00 pm to 7:00 pm28 17.6

Raw Comment:

- Bus should maintain time strictly

- Busses please wait where they are suppose to so they go by my stop at the

right time

- Community busses should take bikes at night, change head lights to make this

possible

- Please do not leave a single passenger if you see them running for the bus

- The drivers of the number 8, when finished for the day they never complete their

route they simply tell everyone to get off at the mall and wait for the next # 8 to

take them the rest of the way even though it says in the schedule that the bus

should go all the way to the college. They also turn off the bus and take breaks

when they are already late.


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- Frequently bus drivers miss requested stops or decide to stop driving at Capri

Mall for no reason. Drivers can be outright hostile to passengers. Refused to

stop when people are running to catch bus at the bus loop

- 8 university busses often stop at Orchard Park Plaza unannounced, and we

have to disembark and board another bus or wait for another bus, this is very

inconveniencing

- Better transit system, like Vancouver

- Increased service on weekends would be great but transit in Kelowna has been

improving so much which is nice to see

- It would be nice if the area between UBCO and Wal-mart had more stops and

varied routes

- Busses fill up really fast we need more double deckers

# 13 Quail Ridge


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People who:# of yes % of yes



Had a bus pass them due to being full or for other reasons13 65.0



Feels safe taking Kelowna Transit 16 80.0




Feel the most urgent issue with the Kelowna Transit System isthe frequency of busses 15 75.0





Take this bus 3 times or less a week 9 45.0


Specific Times:# %


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7:00 am to 8:00 am1 5.0

8:00 am to 9:00 am1 5.0

9:00 am to 10:00 am1 5.0

10:00 am to 11:00 am3 15.0

11:00 am to 12:00 pm5 25.0

12:00 pm to 1:00 pm5 25.0

1:00 pm to 2:00 pm5 25.0

2:00 pm to 3:00 pm3 15.0

3:00 pm to 4:00 pm 1 5.0

4:00 pm to 5:00 pm0 0.0

5:00 pm to 6:00 pm2 10.0

6:00 pm to 7:00 pm10 50.0

Raw Comments:

- The gap from 10 to 2:30 is brutal

- Quail ridge buses are too small

- Needs to run more often, even on weekends

- Buses are not generally on time

- Capacity Issues

# 6 Glenmore


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People who:# of yes % of yes



Had a bus Pass them due to being full or for other reasons39 60.0



Feels safe taking Kelowna Transit 58 89.2




Feel the most urgent issue with the Kelowna Transit System isthe frequency of busses 46 70.8





Take this bus 3 times or less a week 23 35.4


Specific Times:# %


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7:00 am to 8:00 am12 18.5

8:00 am to 9:00 am23 35.4

9:00 am to 10:00 am22 33.8

10:00 am to 11:00 am22 33.8

11:00 am to 12:00 pm17 26.2

12:00 pm to 1:00 pm13 20.0

1:00 pm to 2:00 pm14 21.5

2:00 pm to 3:00 pm20 31.8

3:00 pm to 4:00 pm 12 18.5

4:00 pm to 5:00 pm11 16.9

5:00 pm to 6:00 pm13 20.0

6:00 pm to 7:00 pm14 21.5

Raw Comments:

- #6 bus is always packed in the mornings. Consider using a bigger bus in the

mornings!!!

- Bus 6 that arrives 8:40-8:50AM needs to be a double decker, and the last 6 that

runs in the morning is always packed full

- Time cuts have forced to buy a car, unreliable, needs complete overhaul

- Having to pay for a mandatory bus fair is unfair because restrictive schedules

make it impossible to use the bus regularly

- I feel that the buses are perfectly accommodating Rutland but not Glenmore,

theres a lot of us in Glenmore.

- Leaving early is common for bus driver then they pull over and make up the time

somewhere else, this is quite ridiculous


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- This bus is crammed full every morning and evening and sometimes has to pass

by people, we need double deckers, it would solve all the problems

- Please have this bus run later at night, especially on weekends

- If there were more buses running, I would actually take the bus

# 4 Pandosy


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Specific Times:# %

7:00 am to 8:00 am4 23.5

8:00 am to 9:00 am5 29.4

9:00 am to 10:00 am4 23.5

10:00 am to 11:00 am7 41.2

11:00 am to 12:00 pm4 23.5

12:00 pm to 1:00 pm3 17.6

1:00 pm to 2:00 pm5 29.4

2:00 pm to 3:00 pm 3 17.6

3:00 pm to 4:00 pm1 5.9

4:00 pm to 5:00 pm2 11.8

5:00 pm to 6:00 pm3 17.6

6:00 pm to 7:00 pm6 35.3

Raw Comments:

- I saw a bus driver kick four people off on different occasions on the same route,

fair enough but there was no warning what so ever

- It's awesome but needs more service

- I take the bus from lakeshore everyday and always have to take at least 2

busses to get any where else

- There needs to be more stops in black mountain please

# 23 Lake Country


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Specific Times: # %


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7:00 am to 8:00 am6 25.0

8:00 am to 9:00 am8 33.3

9:00 am to 10:00 am 2 8.3

10:00 am to 11:00 am2 8.3

11:00 am to 12:00 pm5 20.8

12:00 pm to 1:00 pm2 8.3

1:00 pm to 2:00 pm1 4.2

2:00 pm to 3:00 pm2 8.3

3:00 pm to 4:00 pm3 12.5

4:00 pm to 5:00 pm3 12.5

5:00 pm to 6:00 pm4 16.7

6:00 pm to 7:00 pm4 16.7

Raw Comments:

- Bus drivers need better attitude

- Designated stops for buses, bus can't just go where ever

- 23 only runs past my house once a day, I need more access to home or I have

to get a car, public transit is crucial to me

- So few Lake Country buses, always late

- Don't take time Hortons break in lake country

- Some drivers are rude and not helpful, lighting at night at some stops are

inefficient at night. Buses stop at Tim Hortons even if they are running late

# 90 Vernon


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the frequency of busses 3286.5







Specific Times: # %


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7:00 am to 8:00 am16 43.2

8:00 am to 9:00 am12 32.4

9:00 am to 10:00 am 8 21.6

10:00 am to 11:00 am13 35.1

11:00 am to 12:00 pm8 21.6

12:00 pm to 1:00 pm7 18.9

1:00 pm to 2:00 pm20 54.1

2:00 pm to 3:00 pm20 54.1

3:00 pm to 4:00 pm10 27.0

4:00 pm to 5:00 pm6 16.2

5:00 pm to 6:00 pm5 13.5

6:00 pm to 7:00 pm4 10.8

Raw Comments:

- Vernon citizens are forced to pay public transit fees when the accommodation is

terrible and limited. A huge portion of the town's population commuting to UBC-

O are forced to find other means because of the limited space and frequency on

the 90 Vernon route

- Last bus is at 8:00PM so some days I couldn't take the bus home and had to

stay with a friend in Kelowna

- It is really unsafe for a bus to be filled with 60+ people, accidents happen. It is

uncomfortable to stand for an hour and I know people won't take the bus

because of this


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- I would like to take the bus but it doesn't work with my schedule. Bussing issues

regarding crowding get worse in winter. I have been on the bus when it has

denied students service

- More weekends. Have Vernon bus on weekends. Need to go to school

sometimes


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Closing Remarks

During the course of the academic year, the Students Union receives many comments

regarding a variety of subjects with transit concerns being one of the more popular and

more frequent.

Since Kelowna Regional Transit, the University and the Students Union all have

similar interests in this subject, the Students Union decided to conduct a survey of its

own. The purpose was to gauge students experiences with the changes implemented

by BC Transit and allow them to express some of their comments, concerns, and

suggestions.

The results indicate the vast majority feel safe on Kelowna Transit (Q8) receiving four

of seven first place votes while busses arriving late (Q6) ranked second and students

having to use alternative transportation due to scheduling (Q12) ranked third.

The raw data presented here is meant to be a tool in future planning. We sincerely

hope it proves helpful and we welcome any questions or concerns you may have.

A spreadsheet of all information captured is available upon request.

Transit Survey Official Results

Documents

Transcript of Transit Survey Official Results