Transit Performance UpdateJulie Kirschbaum, Director of TransitSFMTA Board of Directors March 3, 2020

2

90-Day Action Plan Wrap-up

90-Day Action Plan InitiativesNovember 1, 2019 to January 31, 2020

Reduce preventable collisions and enhance passenger and operator

security

Ensure vehicle availability meets demand and that benefits of the

new fleet are realized

Improve reliability of transit service to ensure passengers are provided

with the service they expect

Improve employee engagement by implementing a series of employee

generated service enhancement recommendations

3

Recent PerformanceAction Target January

Reduce preventable collisions 55/month or less 52

Reduce early departures on routes with frequencies 15-30 min

20% or below 17%

Improve Headway Adherence on frequent routes

90% or above 86%

Increase service delivery 96% or above 97%

Increase service delivery–Equity Routes 96% or above 97%

Reduce number of subway delays exceeding 20 minutes

4 or fewer per month

2

Improve LRV4 AvailabilityAt least 48 cars per

day43

4

*Note: Preventable collisions are for December; figures for January are still under review.

Emphasis on SafetyThe SFMTA pursued 6 actions aimed at reducing collisions while also improving safety for Operators and passengers

MMT Egress Gate Replacement

-

Rear Bus Door Safety Decals

Providing a safe operating environment will continue to be a key initiative in the next 90-Day Action Plan

5

6

Preventable Collision Target

52*

0

10

20

30

40

50

60

70

80

90

Apr 2019

May 2019

Jun 2019

Jul 2019

Aug 2019

Sep 2019

Oct 2019

Nov 2019

Dec 2019

Num

ber

of In

cide

nts

Count of Incidents 90-Day Target

*Note: Preventable collisions are for December. Figures for January still under review.

ReliabilityWe met key reliability goals by targeting subway maintenance and Operator hiring.

Extended subway maintenance window

Quick build policy developed for Muni’s slowest segments

Hire trainers for Operator classes every 5 weeks

Actions taken in the most recent 90-day plan will help reduce missed runs over the next 3 - 6 months

7

8

Service Delivery Equity Routes

88%

90%

92%

94%

96%

98%

100%

Apr 2019

May 2019

Jun 2019

Jul 2019

Aug 2019

Sep 2019

Oct 2019

Nov 2019

Dec 2019

Jan 2020

% S

ervi

ce H

ours

Del

iver

ed

Systemwide Light RailMotor Coach Trolley Coach90-Day Target Low Income/Minority Routes

Systemwide: 97%

Equity Routes: 97%

9

Major Subway Delays

0

2

4

6

8

10

12

Ap

r 2019

May 2019

Jun 2019

Jul 2019

Aug 2019

Sep 2019

Oct 2019

No

v 2019

Dec 2019

Jan 2020

Inci

den

t C

oun

t

Major Delay (>20 min)

90-Day Target

• Dec 1 – LRV4 failure (propulsion) at Duboce Junction, 23-min delay

• Dec 7 – Station flooding

• Jan 8 – Vehicle delay (mirrors) at Embarcadero OB, 26-min

• Jan 25 – Switch failure between Van Ness and Church, 23-min delay

10

Critical Subway Repair Priorities

Track Maintenance Overhead LinesMechanical

Systems GroupSignal Maintenance

Replace Switch Points -Church and Duboce

Replace Switch Points -MMT

Clean Tracks

Repair and replace 3 Sticks Rail - MMT

Adjust plates and fasteners - MMT

Inspect and adjust Rail Lubricators

Replace overhead contact wire at various locations

Eliminate numerous wire splices

Inspect, adjust and replace hardware

Remove Temporary Section Breaks installed for the Twin Peaks Tunnel project

Wet Standpipes

Life Safety Systems

Inspect for Water Issues

Crossover Doors

Catwalk Grates at MMT

Fire Panels

Deluge System

Crossover lighting

Station lighting

Replace Relay Room Batteries

Duboce Loop Adjustments

Support Track Crew

Inspection of Blue Lights and CCTV

Buildings and Grounds

Steam Cleaning Platform Stations

Motive Power

Electrical Switching and Support

11

12

13

Median Subway Travel Time

11.4

11.6

19

21.9

0

5

10

15

20

25

Feb 2019

Mar 2019

Apr 2019

May 2019

Jun 2019

Jul 2019

Aug 2019

Sep 2019

Oct 2019

Nov 2019

Dec 2019

Jan 2020

Trav

el T

ime

(min

)

J, N - Inbound (AM Peak) J, N - Outbound (PM Peak)

K, L, M - Inbound (AM Peak) K, L, M - Outbound (PM Peak)

Rail Vehicle AvailabilityThe LRV4s are meeting our reliability targets, which increases overall vehicle availability and reduces missed service.

Increased LRV4 availability to 43 per day

Reliability program exceeded January 2020 targets

Hired 7371-Electrical Transit System Mechanics

We are looking ahead and planning to increase the Siemens to Breda vehicle ratio

14

--

15

Rail Vehicle Availability

25 28 31 24 25 23 29 33 34 34 40 41 43

112 107 97 113 115 110 112 113 116 114 117 111 111

0

20

40

60

80

100

120

140

160

180

Jan 2019

Feb 2019

Mar 2019

Apr 2019

May 2019

Jun 2019

Jul 2019

Aug 2019

Sep 2019

Oct 2019

Nov 2019

Dec 2019

Jan 2020A

vera

ge d

aily

car

s av

aila

ble

Siemens (LRV4) Breda (LRV2-3) 90-Day Target LRV4 Availability

-

5,000

10,000

15,000

20,000

25,000

30,000D

ec-1

8

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct

-19

Nov

-19

Dec

-19

Jan-

20

Feb-

20

Mar

-20

Apr

-20

May

-20

Jun-

20

Mile

s tr

avel

led

betw

een

failu

res

16

LRV4 Reliability Program

Reliability Program Target

Siemens Fleet

Employee Generated FeedbackWe made progress on employee-generated items, but still have work to do. We will continue this initiative in next cycle.

Implement new feedback tool on operator portal

Vacancy & overtime reports

We are implementing programs to address concerns raised by our own staff

17

Next 90-Day Cycle

19

Next 90-Day Cycle Steps

- 4%Preview the upcoming 90-day cycle

Action development within teams

Action items signed off, prepare for implementation

BRAINSTORM DEVELOP FINALIZE

SHARE

Share upcoming cycle initiatives

90-Day Action Plan scheduled to start March 15, 2020

REFLECT

Review results, gather feedback from staff

February 22

February 26 March 4 March 11

February 11

90-Day Action Plan Initiatives

March 15, 2020 to June 15, 2020

20

Improve subway reliability by developing plan to make near-term

improvements to service and infrastructure

Improve capacity to address service reliability by filling critical vacancies and deploying new and enhanced

training programs

Improve employee engagement by implementing a series of employee

generated service enhancement recommendations

Reduce preventable collisions and enhance passenger and operator

security

Thank you

21