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Transforming the Highway Service Colin Taylor Interim Deputy Director.
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Transcript of Transforming the Highway Service Colin Taylor Interim Deputy Director.
Transforming the Highway Service
Colin TaylorInterim Deputy Director
H&T Services - Results of the Parish Votes
H&T Services - Results of the Member’s Votes
Combined Results
Letting the public have their say…• Further street-light dimming/settings • Frequency of weed killing treatments• Frequency of grass cutting programmes
http://www.hants.gov.uk/
The future of the Highways Service
• Understanding the views of our key stakeholders / managing customer demand.
• Working differently to deliver levels of service / highway innovation.
• Balancing budget reductions to the highway service.
Managing Customer Demand
13,623 95,643
Total109,266
Hants Direct: Total Contact
22,876 Total22,876
Internet: Total Contact
Highways Operation Centre
Highways Service Providerincl. Area Offices
Update Customer
~100,000 Enquiries
~30,000 Enquiries
65-70% dealt with
~20,000 Enquiries
HantsDirect
Customer
Digital (WSS etc.)
Self Serve
Feedback to enhance
digital solutions
Demand Management
11
Mobile hot
mixers Recycling
road
material
Batching Plant
Gully
sensorsGrit Bin
sensors
Pre-loading vehicles
Home sh
ift
starti
ng
Dual use Grit Bin
National Highways and Transport Public Satisfaction Survey 2015
Importance
Satisfaction
Gap
• (98.3%)
• (54.2%)
• (-44.1%)
Hampshire residents response to Highway Condition
County Council Peer Group• Ranked 4th for condition of highways• Ranked 1st for satisfaction with highway
maintenance % Satisfaction HCC
% Average
Peer Rank
Difference from the average
HCC year on year change
HCC Top County Council in South East
Summary
• Currently consulting public on service priorities
• Highway service delivery is transforming• Desire to maintain public satisfaction in top
quartile
Questions
18