Transforming Government Operations - EC Policies and Activities

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Dr. Rosalie Zobel Dr. Rosalie Zobel Director Director Components and Subsystems. Applications Components and Subsystems. Applications Directorate General Information Society Directorate General Information Society [email protected] [email protected] Transforming Government Transforming Government Operations - EC Policies and Operations - EC Policies and Activities Activities Bled eCommerce Conference Bled eCommerce Conference Bled, 9th of June, Bled, 9th of June, 2003 2003

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Bled eCommerce Conference Bled, 9th of June, 2003. Transforming Government Operations - EC Policies and Activities. Dr. Rosalie Zobel Director Components and Subsystems. Applications Directorate General Information Society [email protected]. Outline. Policy Context - PowerPoint PPT Presentation

Transcript of Transforming Government Operations - EC Policies and Activities

Page 1: Transforming Government Operations - EC Policies and Activities

Dr. Rosalie ZobelDr. Rosalie Zobel

DirectorDirector

Components and Subsystems. ApplicationsComponents and Subsystems. Applications

Directorate General Information SocietyDirectorate General Information Society

[email protected]@cec.eu.int

Dr. Rosalie ZobelDr. Rosalie Zobel

DirectorDirector

Components and Subsystems. ApplicationsComponents and Subsystems. Applications

Directorate General Information SocietyDirectorate General Information Society

[email protected]@cec.eu.int

Transforming Government Transforming Government Operations - EC Policies and Operations - EC Policies and

ActivitiesActivities

Transforming Government Transforming Government Operations - EC Policies and Operations - EC Policies and

ActivitiesActivities

Bled eCommerce ConferenceBled eCommerce Conference Bled, 9th of June, 2003 Bled, 9th of June, 2003Bled eCommerce ConferenceBled eCommerce Conference Bled, 9th of June, 2003 Bled, 9th of June, 2003

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OutlineOutlineOutlineOutline

• Policy ContextPolicy Context

• eEurope 2005, European Research Area & FP6eEurope 2005, European Research Area & FP6

• eGovernment eGovernment

• Vision, Objectives and StatusVision, Objectives and Status

• eeTransformationTransformation

• Change Management, IT IssuesChange Management, IT Issues

• EC Activities in EC Activities in eeTransformation Transformation

• eEurope 2005, FP5 - Smart Governments and FP6 -1st Call eEurope 2005, FP5 - Smart Governments and FP6 -1st Call

• 2nd Ministerial eGovernment Conference 2nd Ministerial eGovernment Conference

• ConclusionsConclusions

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Policy ContextPolicy ContextPolicy ContextPolicy Context

Lisbon Strategy

“EU: Largestknowledge-basedeconomy by 2010”

EnlargementEnlargement

Candidate countries

are full partners in FP5

ERA: EuropeanResearch Area

ERA: EuropeanResearch Area

FP6, Eureka, COST, National RTD Programmes… towards a

Single Market for Research

Broadband access, e-business, e-

government, security, skills, e-health, ...

Other policiesOther policies

Single Market, Single Currency, Security of

Europeans, Sustainable Development, ...

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eeEurope 2005Europe 2005eeEurope 2005Europe 2005

1. Policy Measures• Modern on-line public services

• e-government, e-learning, e-health• A dynamic eBusiness environment

• legislation, SMEs, e-skills, interoperability, trust & confidence, the “.eu company”

• A secure information infrastructure• cybersecurity task force, “culture

of security”, ...• Broadband

• spectrum policy, broadband for less-favoured regions, multi-platform content, ...

2. Good Practices Development, Analysis & Dissemination 3. Benchmarking4. Co-ordination mechanism for e-policies5. Financing

1. Policy Measures• Modern on-line public services

• e-government, e-learning, e-health• A dynamic eBusiness environment

• legislation, SMEs, e-skills, interoperability, trust & confidence, the “.eu company”

• A secure information infrastructure• cybersecurity task force, “culture

of security”, ...• Broadband

• spectrum policy, broadband for less-favoured regions, multi-platform content, ...

2. Good Practices Development, Analysis & Dissemination 3. Benchmarking4. Co-ordination mechanism for e-policies5. Financing

http://europa.eu.int/eeuropehttp://europa.eu.int/eeurope

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ERA & FP6ERA & FP6ERA & FP6ERA & FP6

• ERA ERA • creation of an “internal market” for research through free creation of an “internal market” for research through free

movement of knowledge, researchers and technologymovement of knowledge, researchers and technology

• better co-ordination of national research activities and better co-ordination of national research activities and policies and development of a common European Research policies and development of a common European Research PolicyPolicy

• 6th Framework Programme 6th Framework Programme • Instrumental for the ‘European Research Area’ Instrumental for the ‘European Research Area’

• From “project”-thinking to “initiative”-thinkingFrom “project”-thinking to “initiative”-thinking• new instruments (Integrated Projects and Network of Excellence),new instruments (Integrated Projects and Network of Excellence),• focus (fewer priorities), concentration focus (fewer priorities), concentration of efforts & resources,of efforts & resources, • improved impact, improved impact, multidisciplinary research,multidisciplinary research,

• Strengthen action in certain applications areasStrengthen action in certain applications areas

• One and lighter Workprogramme One and lighter Workprogramme

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eGovernment VisioneGovernment VisioneGovernment VisioneGovernment Vision

• ““Open Government”Open Government”• visible & transparent decision-makingvisible & transparent decision-making

• increased transparency & accountabilityincreased transparency & accountability

• better co-operation among administrations (local, regional, better co-operation among administrations (local, regional, national & international)national & international)

• Inclusive & personalised e-governmentInclusive & personalised e-government• equity: equal rights & opportunities for allequity: equal rights & opportunities for all

• inclusive: use human potential to the fullinclusive: use human potential to the full

• accessible for all: multiple online platforms, personalizedaccessible for all: multiple online platforms, personalized

• e-Government & productivitye-Government & productivity• performance: faster delivery (less waiting time), lower costs for performance: faster delivery (less waiting time), lower costs for

citizens & businessescitizens & businesses

• better quality of servicesbetter quality of services

• improved interaction with citizensimproved interaction with citizens

To makedemocracy

functionbetter

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eGovernment ObjectiveseGovernment ObjectiveseGovernment ObjectiveseGovernment Objectives

• transform the operations of Public Institutionstransform the operations of Public Institutions

• foster foster eeCooperation among administrations at Cooperation among administrations at different levels (local, regional, national)different levels (local, regional, national)

• exploit public assets and resources (private public exploit public assets and resources (private public partnerships, SME ecosystems & new business partnerships, SME ecosystems & new business models)models)

• provide secure access to services through different provide secure access to services through different communication channels and intuitive user interfacescommunication channels and intuitive user interfaces

• develop advanced, transactional pan European develop advanced, transactional pan European eGovernment services eGovernment services

• promote awareness of eGovernment services & promote awareness of eGovernment services & participation in democratic processesparticipation in democratic processes

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eGovernment PhaseseGovernment PhaseseGovernment PhaseseGovernment Phases

Online Forms

Knowledge Management

Intra-Domain Process Sharing

Multi-ChannelService Provision

Access

Interactive Online

Presence

Transactional Services

Situation Dependable

Services

1999 2003-2005 2005-2008

Legacy Integration

SimpleTransactional

Services

ProcessRe-Engineering Customised

Services

Inter-Domain Sharing Provision

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eGovernment StatuseGovernment StatuseGovernment StatuseGovernment Status

• All Member States made significant steps in implementing eGov. All Member States made significant steps in implementing eGov. ServicesServices

• Local and Municipal administrations made more progress than Local and Municipal administrations made more progress than NationalNational

• A significant number of interactive and transactional services A significant number of interactive and transactional services still to be implemented at national level. Major problemsstill to be implemented at national level. Major problems

• limited funding, shortage of ICT skills, cultural and bureaucratic limited funding, shortage of ICT skills, cultural and bureaucratic issuesissues

• low management commitment, resistance to change and poor low management commitment, resistance to change and poor training programstraining programs

• lack of pan-European services on offer due to interoperability lack of pan-European services on offer due to interoperability

• increased skepticism of citizens due to increased skepticism of citizens due to

• usability problemsusability problems

• lack of security; improper privacy and access rightslack of security; improper privacy and access rights

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eeTransformationTransformationeeTransformationTransformation

Service Provision Citizen Experience

Business Processes

Supporting Infrastructure

Knowledge Management

Other Other InstitutionsInstitutions

Staff EngagementStaff Engagement

ManagementManagementStructures, Structures, Leadership, Leadership,

Corporate Values,Corporate Values,Working CultureWorking Culture

SkillsSkills

Business Business CommunitiesCommunities

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Change ManagementChange ManagementChange ManagementChange Management

• stronger, committed and proactive leadership stronger, committed and proactive leadership with a compelling visionwith a compelling vision

• key changes to management structure and key changes to management structure and processesprocesses

• shift from processes to services - citizen centric shift from processes to services - citizen centric approachapproach

• emphasis on training, new emphasis on training, new eeskills and skills and performanceperformance

• identify and reward success quicklyidentify and reward success quickly

• select areas/services for early successselect areas/services for early success

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ICT InfrastructureICT InfrastructureICT InfrastructureICT Infrastructure

• seamless and multi-channel service provision - seamless and multi-channel service provision - towards customized and situation dependable towards customized and situation dependable servicesservices

• intuitive multi-modal interfacesintuitive multi-modal interfaces

• secure access to services and end-end network secure access to services and end-end network and middleware securityand middleware security

• integration and sharing of processes across integration and sharing of processes across departments and institutions departments and institutions using open using open standards and open source initiativesstandards and open source initiatives

• acquisition, storing and sharing of knowledge - acquisition, storing and sharing of knowledge - effective knowledge managementeffective knowledge management

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eeTransformation & eEurope 2005Transformation & eEurope 2005eeTransformation & eEurope 2005Transformation & eEurope 2005

1. Reduce Interoperability barriers for pan European Services

2. Develop guidelines for an interoperability framework and promote open standards

3. Foster the development and provision of pan European services

4. Support mainstream deployment of eProcurement

5. Support eSkills and trust & confidence

6. Integrate different communication channels and support Public Internet Access Points (PIAPs)

1. Reduce Interoperability barriers for pan European Services

2. Develop guidelines for an interoperability framework and promote open standards

3. Foster the development and provision of pan European services

4. Support mainstream deployment of eProcurement

5. Support eSkills and trust & confidence

6. Integrate different communication channels and support Public Internet Access Points (PIAPs)

http://europa.eu.int/eeurope

http://europa.eu.int/eeurope

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eeTransformation - 10 years RTDTransformation - 10 years RTDeeTransformation - 10 years RTDTransformation - 10 years RTD

ICTs for Central

Government

Systems & Services for

AdministrationeGovernment

FP3-4FP3-4(1994-1999)(1994-1999)

TAPTAP

FP5FP5(1999-2002)(1999-2002)

ISTIST

FP6FP6(2002-2006)(2002-2006)

ISTIST

• Smart Smart governmentsgovernments

• e-democracye-democracy• knowledge knowledge

managementmanagement• trust and trust and

confidenceconfidence• socio economic socio economic

researchresearch

• Advanced e-gov Advanced e-gov servicesservices

• Open, re-Open, re-configurable configurable platformsplatforms

• Organizational Organizational transformationtransformation

1991 2002

• harmonization and harmonization and interconnection of interconnection of national networksnational networks

• co-operation co-operation among among administrationsadministrations

• integration of integration of servicesservices

280M€

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Smart GovernmentsSmart GovernmentsSmart GovernmentsSmart Governments

• Intelligent systems for improving the provision of Intelligent systems for improving the provision of online public services through a single point of online public services through a single point of accessaccess

• Socio-Economic ObjectivesSocio-Economic Objectives

• improved services, cost-effective and productive improved services, cost-effective and productive administrations, personalized and user friendly servicesadministrations, personalized and user friendly services

• Technological ObjectivesTechnological Objectives

• process re-engineering, legacy integration, service process re-engineering, legacy integration, service integration and provision, internal services and knowledge integration and provision, internal services and knowledge management, communities of best practicesmanagement, communities of best practices

• 36 projects (26 RTD, 10AM), 297 organizations, 36 projects (26 RTD, 10AM), 297 organizations, total funding M€ 60.9total funding M€ 60.9

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JavaCard (incl. biometric authentication)JavaCard (incl. biometric authentication)to support administrative services, e.g.to support administrative services, e.g.

change of residencechange of residence

car registrationcar registration

change of driving licencechange of driving licence

Pilot applications in Cologne Pilot applications in Cologne (Germany), (Germany),

Newcastle (UK) & Grosseto (Italy)Newcastle (UK) & Grosseto (Italy)http://www.fasme.orghttp://www.fasme.orghttp://www.fasme.orghttp://www.fasme.org

To assist citizen mobility in Europe through IT-To assist citizen mobility in Europe through IT-supported administrative proceduressupported administrative procedures

Smart Government - FASMESmart Government - FASMESmart Government - FASMESmart Government - FASME

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To To develop an intelligent assistant as interface to public develop an intelligent assistant as interface to public Internet services, removing barriers to use such as Internet services, removing barriers to use such as

language, disability & fear of technologylanguage, disability & fear of technology

Smart Government - AVANTISmart Government - AVANTISmart Government - AVANTISmart Government - AVANTI

• Speech-activated commands (in selected Speech-activated commands (in selected languages) to augment conventional languages) to augment conventional keyboard access keyboard access

• Avatar, used from a range of devices: PC, Avatar, used from a range of devices: PC, public kiosks, mobile phones & digital TVpublic kiosks, mobile phones & digital TV

• The participating cities use developments The participating cities use developments to create services for citizensto create services for citizens

• Application areas: general administration, Application areas: general administration, social care, recreation & leisure, e-social care, recreation & leisure, e-democracydemocracy

• London Borough of Lewisham, UK

• Kista Stadsdelsnaemnd, Sweden

• City of Edinburgh Council, UK• City of Ventspils, Latvia• Fujitsu, UK• CIRN, Sweden• University of Ventspils, Latvia• Microsoft Europe, UK

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FP6 - IST 1st CallFP6 - IST 1st CallFP6 - IST 1st CallFP6 - IST 1st Call

•Topics:Topics:

•Dynamic collaborative Dynamic collaborative

network managementnetwork management

•Technologies for Technologies for

interoperability supportinteroperability support

•Multimodal e-government Multimodal e-government

servicesservices

•Knowledge managementKnowledge management

•Business ecosystemsBusiness ecosystems

GOVERNMENT transformation dynamic, interoperable,

service-driven

Citizens Businesses

Advanced eGovernment SERVICES

interactive, secure, user-driven

Back-office

Front-office

Networked Businesses & GovernmentsNetworked Businesses & Governments

ICTs to support organisational networking, process ICTs to support organisational networking, process integration & sharing of resources between integration & sharing of resources between

organisationsorganisations

Budget: 75 M€ in 2003Budget: 75 M€ in 2003

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2nd European Ministerial Conf. 2nd European Ministerial Conf. 2nd European Ministerial Conf. 2nd European Ministerial Conf.

eGovernment Ministerial Conference Como, 7-8 July 2003

http://europa.eu.int/information_society/eeurope/egovconf/index_en.htm

• consolidate and extend existing consensus in Europeon strategic priorities for e-government

• present and exhibit national, regional and local success stories in certain areas of eGovernment

the role of e-government for European competitivenessthe role of e-government for European competitiveness a better life for European citizensa better life for European citizens European, central and local government e-cooperationEuropean, central and local government e-cooperation the first e-government awards will be presented during the the first e-government awards will be presented during the

ConferenceConference

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ConclusionsConclusionsConclusionsConclusions

• Public Administrations face great challenges (inclusion, Public Administrations face great challenges (inclusion, openness, transparency and accountability, cost-efficiency)openness, transparency and accountability, cost-efficiency)

• eeTransforming is prerequisite for the provision of advanced Transforming is prerequisite for the provision of advanced eGovernment serviceseGovernment services

• eGovernment and especially eGovernment and especially eeTransformation,is a Transformation,is a key key component of the European Commission’s strategy component of the European Commission’s strategy (eEurope 2002/2005 and FP4,5,6- IST/ERA)(eEurope 2002/2005 and FP4,5,6- IST/ERA)

• Significant progress done so far; however Significant progress done so far; however eeTransforming is Transforming is at its “infancy”at its “infancy”

• R&D in the area, in conjunction with the appropriate R&D in the area, in conjunction with the appropriate deployment, promotion, experience sharing and co-deployment, promotion, experience sharing and co-operation activities, are operation activities, are keykey!!

Page 21: Transforming Government Operations - EC Policies and Activities

Dr. Rosalie ZobelDr. Rosalie Zobel

DirectorDirector

Components and Subsystems. ApplicationsComponents and Subsystems. Applications

Directorate General Information SocietyDirectorate General Information Society

[email protected]@cec.eu.int

Dr. Rosalie ZobelDr. Rosalie Zobel

DirectorDirector

Components and Subsystems. ApplicationsComponents and Subsystems. Applications

Directorate General Information SocietyDirectorate General Information Society

[email protected]@cec.eu.int

Transforming Government Transforming Government Operations - EC Policies and Operations - EC Policies and

ActivitiesActivities

Transforming Government Transforming Government Operations - EC Policies and Operations - EC Policies and

ActivitiesActivities

Bled eCommerce ConferenceBled eCommerce Conference Bled, 9th of June, 2003 Bled, 9th of June, 2003Bled eCommerce ConferenceBled eCommerce Conference Bled, 9th of June, 2003 Bled, 9th of June, 2003