Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the...
Transcript of Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the...
![Page 1: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/1.jpg)
Transforming Government Content
Padma Gillen, Scroll LLP
![Page 2: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/2.jpg)
@ScrollUK
Hello!
![Page 3: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/3.jpg)
@ScrollUK
Overview
1. A story
2. Organising content teams
3. Agile
1. Kanban and scrum
2. The sprint
4. Workflow
![Page 4: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/4.jpg)
@ScrollUK@ScrollUK
A story about… 1The Smarter Guidance project
![Page 5: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/5.jpg)
@ScrollUK
Smarter Guidance was about increasing the quality
and reducing the quantity of Defra guidance.
![Page 6: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/6.jpg)
@ScrollUK
We started with 120,000 pages.
We’ve reduced that by 80%. So far.
![Page 7: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/7.jpg)
@ScrollUK
We achieved this by designing content around user needs.
![Page 8: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/8.jpg)
@ScrollUK
As a…
I want to…
So I can…
User stories
UK passport holder
renew my passport
leave the country
![Page 9: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/9.jpg)
@ScrollUK
We required acceptance criteria and source content
before starting work on an item.
![Page 10: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/10.jpg)
@ScrollUK
Workflow
For a quality product, every stage is important:
• Check we have what we need
• Draft
• 2i
• Fact check
• Fact check amends
• 2i
• Final approval
• Published
![Page 11: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/11.jpg)
@ScrollUK
What does quality mean?
It’s quality content if it meets your needs as a user. That means:
• you can find it
• you can understand it
• it’s factually accurate
• it’s complete
• it’s consistent with the rest of the site
• you can act on it
![Page 12: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/12.jpg)
@ScrollUK
For a while, neither quality nor pace was good enough.
![Page 13: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/13.jpg)
@ScrollUK
So, we iterated.
![Page 14: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/14.jpg)
@ScrollUK
We tweaked the 2i process, started crits and set up fire teams.
![Page 15: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/15.jpg)
@ScrollUK
We had a 2i meeting every week at first to ensure consistency and as a forum for
questions.
![Page 16: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/16.jpg)
@ScrollUK
We had a content design masterclass every week to raise the standard of
everyone in the team.
![Page 17: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/17.jpg)
@ScrollUK
My goal was that everyone on the team would eventually be 2i.
Ideally, 2i should be peer review.
![Page 18: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/18.jpg)
@ScrollUK
We had to figure out how to approach highly technical content in plain English.
![Page 19: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/19.jpg)
@ScrollUK
We found that 2i for specialist content is pretty much the same as 2i for
mainstream.
![Page 20: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/20.jpg)
@ScrollUK
Things we’re looking for in 2i
• Is it in proposition? • Does it work with what’s already on the site (or
planned)? • Does the structure make sense from a user
perspective? • Does the analytics and other data back up the user
need, use of language and approach? • Is it in plain English? • Is it in style? • Is the tone of voice right? • Did the content designer take account of all fact
check comments - or give clear reasons why not?
![Page 21: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/21.jpg)
@ScrollUK
2i is a training opportunity - give clear, constructive
feedback that the content designer can learn from.
![Page 22: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/22.jpg)
@ScrollUK
If you pull all that together for your team, you’ll have the skills
and process required to produce quality content.
Consistently.
![Page 23: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/23.jpg)
@ScrollUK
The quantity of work, resistance from SMEs, and the firm deadline meant we
sometimes had to compromise on quality.
No one loved that.
![Page 24: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/24.jpg)
@ScrollUK
We published MVP and started a content debt spreadsheet so we can
go back and iterate.
![Page 25: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/25.jpg)
@ScrollUK
We hit the target. Then we organised things to make it
sustainable.
![Page 26: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/26.jpg)
@ScrollUK@ScrollUK
Organising content teams2
![Page 27: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/27.jpg)
@ScrollUK
Organise for maximum quality.
Design speed into the process.
![Page 28: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/28.jpg)
@ScrollUK
Options
1. Central team
2. Distributed team
3. Hub and spoke
4. Matrix
![Page 29: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/29.jpg)
@ScrollUK
Central team
Pros
1. Easy to manage
2. Team communicates easily
3. Spot issues quickly
4. Strong team identity
5. Learns quickly
Cons
1. Doesn’t scale well
2. Can be seen as authoritarian
3. Can be remote from the user
![Page 30: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/30.jpg)
@ScrollUK
Distributed team
Pros
1. Flexible
2. Closer to users
Cons
1. Communication
2. Creating a culture
3. Sharing learning across team
4. Spotting issues before they become big problems
![Page 31: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/31.jpg)
@ScrollUK
Hub and spoke
Pros
1. It scales
2. You can still: - create a culture- share learning- spot issues (as long as you have the right structure and governance in place)
Cons
1. Success depends on how you organise it
![Page 32: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/32.jpg)
@ScrollUK
Matrix
Pros
1. Designed for large scale
2. Allows communities of practice
3. Breaks down silos and can build content design awareness across the organisation
Cons
1. You can end up being responsible for things you have no control over
2. Can lead to confusion and resentment
![Page 33: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/33.jpg)
@ScrollUK
We went with hub and spoke.
![Page 34: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/34.jpg)
@ScrollUK
For many situations though, matrix has real potential.
![Page 35: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/35.jpg)
@ScrollUK
For hub and spoke to work, you need a clear hierarchy.
![Page 36: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/36.jpg)
@ScrollUK
![Page 37: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/37.jpg)
@ScrollUK
Organise larger teams into several ‘fire teams’.
![Page 38: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/38.jpg)
@ScrollUK@ScrollUK
Workflow3
![Page 39: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/39.jpg)
@ScrollUK
From request to icebox
Content designers ask:
• is there a user need?
• how do you know it's a user need? (any data?)
• is it in proposition?
• is it already met on GOV.UK?
• is it already met elsewhere?
• are there clear acceptance criteria?
• is there clear source material to work from? (or an SME who can explain?)
OK, we'll do something…
![Page 40: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/40.jpg)
@ScrollUK
From backlog to done
Ideally this:
• Backlog
• Draft
• 2i
• Fact check
• Fact check amends
• 2i
• Published
![Page 41: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/41.jpg)
@ScrollUK
From backlog to done
But could be more like this:
• Backlog
• Draft
• 2i
• Amends
• 2i
• Fact check
• Fact check amends
• Breathe!
• 2i
• Amends
• 2i
• 2nd factcheck
• 2nd factcheck amends
• 2i
• Amends
• 2i
• Published!
![Page 42: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/42.jpg)
@ScrollUK@ScrollUK
Agile4
![Page 43: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/43.jpg)
@ScrollUK
Source: GDS Service Design Manual
![Page 44: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/44.jpg)
@ScrollUK
How to do it
1. Get a rough idea. (Discovery)
2. Build a minimal version and try it out. (Alpha)
3. Mess around with it lots based on user feedback and behaviour. (Still alpha)
4. Get it roughly right based on what you’ve learned. (Beta)
5. Still listen to feedback and tweak as necessary (Still beta)
6. When you’re happy it’s all working well, consider it ‘finished’. (Live)
7. (But keep iterating.)
![Page 46: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/46.jpg)
@ScrollUK
Agile works well for digital because things change lots
![Page 47: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/47.jpg)
@ScrollUK
![Page 48: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/48.jpg)
@ScrollUK@ScrollUK
Kanban and Scrum3.1
Different ways to run agile projects
![Page 49: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/49.jpg)
@ScrollUK
Kanban
![Page 50: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/50.jpg)
@ScrollUK
![Page 51: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/51.jpg)
@ScrollUK
![Page 52: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/52.jpg)
@ScrollUK
Scrum
![Page 53: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/53.jpg)
@ScrollUK
Scrum divides work into sprints.
![Page 54: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/54.jpg)
@ScrollUK
The team agrees to deliver a certain amount of work
each sprint.
![Page 55: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/55.jpg)
@ScrollUK
Scrum rituals
Sprint planning
Daily stand-up
Show and tell
Retrospective
![Page 56: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/56.jpg)
@ScrollUK
Content team
Each scrum team needs:
• product owner
• scrum master
• developers
This translates as:
• content lead
• content delivery manager
• content designers
![Page 57: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/57.jpg)
@ScrollUK@ScrollUK
The sprint3.2
![Page 58: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/58.jpg)
@ScrollUK
Sprint planning
1. Look at the top tickets (tasks) in the icebox (should be highest priority).
2. Size the items (S, M, L, XL or 1,2,3,5,8).
3. See what’s not been completed from last sprint.
4. Look at the velocity of the team (how much you can realistically get through).
5. Put enough stuff from the icebox into the backlog for a sprint.
6. Assign them to content designers, or let content designers pick items when ready.
![Page 59: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/59.jpg)
@ScrollUK
Daily stand-up
![Page 60: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/60.jpg)
@ScrollUK
Or ‘Slack-up’
![Page 61: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/61.jpg)
@ScrollUK
Show and tell
![Page 62: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/62.jpg)
@ScrollUK
(And do regular crits too.)
![Page 63: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/63.jpg)
@ScrollUK
Retrospective
![Page 64: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/64.jpg)
@ScrollUK
Big retrospective
![Page 65: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/65.jpg)
@ScrollUK
Burndown chart
![Page 66: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/66.jpg)
@ScrollUK
Thank you!
![Page 67: Transforming Government Content: How We Cut 90,000 Pages of Government Content, Rewrote the Remaining 30,000, and Still Met User Needs](https://reader031.fdocuments.net/reader031/viewer/2022030316/5872baae1a28ab523c8b77c7/html5/thumbnails/67.jpg)
Scroll provides training in digital content skills through the Digital Content Academy.
Find out more at:
www.digitalcontent.academy www.scroll.co.uk
SCROLL
© Copyright 2016 Scroll LLP