Transforming Enterprise Digital Reformation Trends and...
Transcript of Transforming Enterprise Digital Reformation Trends and...
Digital Reformation
Trends and Practices in
Public Sector
DR. SITI ISTIANAH MAHDZUR
Ballroom III, Level 3
Singapore Marriott Tang Plaza Hotel
SINGAPORE
30 AUGUST 2018 (THURSDAY)
MAMPU
Transforming Enterprise
with Digital Reformation
Content
TRANSFORMED
VS
REFORMED
1
changed in composition
or structure TRANSFORMED
changed the outward
form or appearance
changed in character or
condition
changed in composition or structure
INFRASTRUCTURE
changed the outward form or appearance
DIGITAL SERVICE
changed in character or condition
CONSUMER BEHAVIOR
CHANGED FOR
THE BETTER
‘the improvement or
amendment of what is
unsatisfactory’
REFORMED
BALANCING DIGITAL
MORALITY
NAVIGATING
THE VUCA
WORLD
Clear Direction
Empathy & Sensing
Options &
Recommendations
Adaptive To Rapid
Change
“In today’s era of volatility, there is no other way but to
re-invent. The only sustainable advantage you can have
over others is AGILITY, that’s it. Because nothing else is
sustainable, everything else you create, somebody else
will replicate”
JEFF BEZOS, AMAZON FOUNDER
REFORMEDWhat has been TRANSFORMED
ideation
strategize
implementation
The Open Government aims to promote (1) open government from national and
subnational governments, (2) empower citizens, (3) fight corruption, and (4)
harness new technologies to strengthen governance.
Source : Open Government Guide 2018
Fiscal Transparency
OPEN GOVERNMENT
Access to Information
Citizen Engagement
Content
SYNERGIZE
CITIZEN’S WAY
OF LIFE
2
HUMANISING SERVICE
TECHNOLOGY IS
UTILIZED TO BENEFIT
AND FACILITATE
EDUCATION
TECHNOLOGY IS AN
INSTRUMENT TO
SHAPE SOCIAL
COMPOSITION &
CONTRIBUTE TO
BENEFIT EVERYDAY
LIVING
01
0203
THINGS
TO CARE
FOR
CITIZEN3USE TECHNOLOGY
IN RAISING HEALTH
AND WELL-BEING
addiction to technology
cyber bulling
social interactions
apps developing curriculum
digital content
teaching remotely
14Source: www.the-future-of-commerce.com
01 USE TECHNOLOGY IN RAISING
HEALTH AND WELL-BEING
addiction to technology
cyber bulling
social interactions
Gartner recently released their prediction that by 2020, there will be 21 billion connected devices, showcasing the speed at which the technological landscape is changing
there are more children in South Korea that are addicted to technology than there are alcoholics in America, (1 in 12),
This affects the interaction of humans around the globe. Thanks to digital engagement and dependency, our attention span has dropped to 8 seconds.
mobile escapism
TECHNOLOGY IS UTILIZED TO BENEFIT
AND FACILITATE EDUCATION02
through mobile internet ensured quality education
mobile learning platform
to ensure quality education for all
cheaper internet data packs, the penetration of mobile internet
the geographical locations is no more a barrier in connecting rural area
ACCESSIBILITY TO EDUCATION
ACCESSIBILITY OF EDUCATION TO THE
PALMS OF THE STUDENTS
apps developing
curriculum
digital content
teaching remotely
TECHNOLOGY IS UTILIZED TO BENEFIT
AND FACILITATE EDUCATION02
Teachers are no
longer the main
source of knowledge
How do we teach students to
handle these resources
FACEBOOKWIKIPEDIA
CELLPHONE
YOUTUBE
BLOGS
How to :
VALIDATE information
SYNTHESIZE information
LEVERAGE information
COMMUNICATE information
COLLABORATE with information
PROBLEM SOLVE with information
Skills in:
Paraphrasing
Attributing
Subscribing
Editing
Twittering
Experimenting
RESPONSIBILITY?
Reflecting
Tagging
Commenting
Posting
Sharing
Uploading
TECH SKILLS
OR
FACTS
RELIABILITY?
INTEGRITY?
ways citizen/consumers use devices
differently
create positive changes on
a wider scale
It is up to citizen to adapt and learn to use
technology to maximize its outcomes
FUTURE LIFEEVERYDAY LIVING
TECHNOLOGY IS AN INSTRUMENT TO SHAPE
SOCIAL COMPOSITION & CONTRIBUTE TO BENEFIT
EVERYDAY LIVING03
IoT changing the nature of
communication
technology as a collaborative tool in
the workplace and live domestically
Content
EFFECTIVE
GOVERNMENT3
SALIENT POINT
‘Behavioural characteristic as determinants of
an organisation’s overall effectivenes’
INTEGRITY
OPENNESS
CAPABILITIES
INCLUSIVENESS
EMPLOYEE ENGAGEMENT
INNOVATION
Source: InCiSE 2017
20
EMPLOYEE
ENGAGEMENT
focus on employee engagement and management
jobs for skilled versatile workers who are good at learning what new technology offers
machine learning and artificial intelligence will provide alternatives
professionals would have to continuously up-skill themselves
rise in internal flexibility
create some happy internal engagements
good work life balance
designed to help you to solve your business problems and help achieve your core business objectives
It’s not web design and web
development, it’s problem solving
online experience that engages your audience
innovatively communicates your ethos and brand values
One size does not fit all
The importance of understanding the unique intricacies of each business
why things aren’t currently working well
potential of your digital presence
insights will help inform the problem solving solutions that will drive design and development of portal
INNOVATIVE
SOLUTION
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JOURNEY
MAP TOOLS
EMPATHY MAP
CUSTOMER
JOURNEY MAP
VALUE PROPOSITION CANVAS
Knowledge
Transfer
Source : Knowledge Transfer, King,2005 University of Pittsburgh, USA
Clearly defined source and
recipient, and clearly
identified objective
Knowledge must be
communicated and
applied before it has
been transferred
Transferred occurred if the recipient of
knowledge has the capacity to apply it and
understood
Knowledge that is transferred
may be either tacit, explicit, or a
combination of both
When an ERP consultant
shows a potential system
user how to use tools to
implement a system,
Formalized exchange of knowledge
between or among individuals, teams,
groups, or organizations,
he or she is transferring
a combination of tacit and
explicit knowledge
SCENARIO KNOWLEDGE TRANSFER
CAPABILITY DEVELOPMENT IN
ARCHITECTING GOVERNMENT SERVICES
Knowledge transfer is very important in problem-solving approach or operating
skill so that knowledge not need to be reinvented each time it is needed
Knowledge transfer is the
communication of
knowledge
Knowledge of
know-what may be
transferred in the form of
documents and manuals
Knowledge of the know-
how (competence), may be
transferred in the form of
complementary discussion
or practice
Mechanism of knowledge
transferring, tacit knowledge
may be verbalized,
explicated, and codified
Source: Knowledge Transfer, King,2005 University of Pittsburgh, USA
Knowledge
Transfer
DESIGN
THINKING ENTERPRISE
ARCHITECTURE
(MYGOVEA)
Successful transfer
requires many
interactions
RELATIONSHIP BETWEEN INTERGOVERNMENT AGENCIES AND
CITIZEN
Source : Knowledge Transfer, King,2005 University of Pittsburgh, USA
CHARACTERISTICS OF
KNOWLEDGE TRANSFER SUCCESS:
relationships among organizations
knowledge transferred
organizations involved
transfer process
knowledge barriers
motivational barriers
communications
Shared understanding
Knowledge Observability
Absorptive Capacity
26
THANK YOU