Transforming Data into Knowledge: Measuring Performance ... · Data into Information which is used...
Transcript of Transforming Data into Knowledge: Measuring Performance ... · Data into Information which is used...
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Transforming Data into Knowledge:
Measuring Performance and Impact
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• Introductions/ Overview
• A framework for data and impact
• Case Studies
– Grantmakers for Effective Organizations
(GEO)
– New Leaders
• Q & A
Agenda
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Rem Hoffmann Founder, CEO
Alison Anderson Manager of Operations
Venus Devnani National Director of Operations
& Business Solutions
About Us
© 2011 Exponent Partners www.exponentpartners.com
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Data is…
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1. How do you make data useful and meaningful?
2. How to report on mission success to
stakeholders
3. What technologies do you use to manage data?
3 questions:
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A Framework
for Discussing Data
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Imperative: Social Impact
Nonprofit organizations are under tremendous pressure to demonstrate social impact.
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Imperative: Social Impact
Demonstrated Social Impact
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INPUTS
• Donations, Grants, Earned revenue, Staff, Volunteers
ACTIVITIES
• Programs run; services offered
OUTPUTS
• Metrics on the results of activities.
OUTCOMES
• The effect on your output on your constituent or community
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Getting to Social Impact
Demonstrated Social Impact
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Knowledge
Information
Data
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Hierarchy of Data in Nonprofits
Data is the base of the hierarchy. It includes your organization’s:
• Observations • Data points • Raw data
Data is created by:
• Gathering • Created in business processes
Systems involved include:
• Paper records • Spreadsheets • Databases • Forms and surveys
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Data into Information
Knowledge
Information
Data
Conceptually, Information conceptually is that
which is used to communicate with others,
both within and outside your organization.
Information is created by:
• Organizing, • Aggregating, • Analyzing, and • Putting data in context
Systems involved include:
• CRM • Business Process systems (fundraising,
financial, program) • Reporting and analytics
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Information into Knowledge
Knowledge
Information
Data
Knowledge is the experience and understanding of a person or organization.
Knowledge is created through
• Sharing information • Codifying • Learning, and • Using information.
Systems involved include:
• Collaboration systems • Publishing • Content management • Reporting and analytics
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Nonprofit Data Landscape
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Performance Management Impact Management
Knowledge Management
Data
Information
Knowledge
Inputs Outputs Activities Outcomes Impact
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Roadmap to Social Impact
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Data
Information
Knowledge
Inputs Outputs Activities Outcomes
Demonstrated Social Impact
Impact
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Grantmakers for Effective
Organizations
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Smarter grantmaking.
Stronger nonprofits.
Better results.
Mission: Understanding that grantmakers are successful
only to the extent that their grantees achieve meaningful
results, GEO promotes strategies and practices that
contribute to grantee success.
About GEO: Mission & Programs
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Logic Model: TOC + Metrics
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Knowledge about Members
Enables Impact
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Data
Information
Knowledge
Inputs Outputs Activities Outcomes Impact
Demonstrated Social Impact
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Data System Collects
Bits and Bytes
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Knowledge
Information
Data
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Aggregated Data Leads
to Insights
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Knowledge
Information
Data
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Insights Become
Knowledge
© 2011 Exponent Partners www.exponentpartners.com
Knowledge
Information
Data
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Data Automation Makes Life Easy
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New Leaders
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New Leaders Mission
Our mission is to ensure high academic achievement for
all children, especially students in poverty and students
of color, by developing transformational school leaders
and advancing the policies and practices that allow great
leaders to succeed.
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Our Programs
Aspiring Principals
Recruit and place the best New Leaders
•10 years •800 Leaders •12 Urban Areas •More than 250,000 students
Emerging Leaders
Grow New Leader candidates
Leadership Development
Services
Teach leadership effectiveness
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Our Theory
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Our Theory
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Our Impact
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Data: Emerging Leaders
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Data: Emerging Leaders
Salesforce Qualtrics
Avatar Qualtrics
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Technology: Emerging Leaders
1. Program participant submits assignment in Avatar
2. Facilitator evaluates program participant assignments in
Qualtrics; Qualtrics pushes data to Salesforce
3. Analysis on the data is done within Salesforce reports
and dashboards
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Technology (1): Avatar
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Technology (2): Qualtrics
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Technology (3): Salesforce
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Technology (3): Salesforce
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Emerging Leaders: Data Points
• Participant performance in program
• Scores
• Peer relativity
• Trends of dynamic leaders
• Participant impact in schools
• Participant program and Aspiring Principals connections
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Our Impact
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Summary
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Roadmap to Social Impact
www.exponentpartners.com
Data
Information
Knowledge
Inputs Outputs Activities Outcomes
Demonstrated Social Impact
Impact
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Q&A
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Rem Hoffmann CEO
Alison Anderson Manager of Operations
Venus Devnani National Director of Operations & Business Solutions
Contact Us
© 2011 Exponent Partners www.exponentpartners.com
Any Questions? Email [email protected]