Transformation to NFV: Agile management of hybrid servicesStéphane Le Letty, Head of OSS Service Assurance

April 2016

HPE Communications Services Business (CSB) transition CSP to Digital Service Provider, transformation to the Telco cloud

500

170

650M

150

53

HPE real-time mediation solutions,

over 1 Billion transactions/day

Subscribers across 38 CSPs depend on

HPE HLR/HSS 6 9s availability

HPE Media Server deployments. 600k

VoiceXML ports deployed in > 100 countries

HPE NFV Director NFV orchestration, 4 live

deployments

HPE OSS customer deployments WW 36PoCs Ongoing 35 PoCs

Completed

NFV

SDN

11 3 PoCsCompleted

PoCs Ongoing

HPE customer intelligence, application &

cloud enablement, OSS/BSS solutions, IoTHPE NFV/SDN solutions

HPE Infrastructure

8 of 10

>450M

top telecom companies powered by

HPE servers

mobile subscribers supported by

HPE NonStop Servers

Recent AcquisitionConteXstream SDN, Trilead Virtualization

Backup, Aruba Networking, Vertica Big Data

Air conditioner

Product electronics & entertainment

Vehicle leasing

Telecom infrastructure

Asset tracking

Power distribution

Traffic lights

Security

Lighting

Air quality

Noise

Roadside equipment

Vibration

Access control

Pumps

Product delivery

Driver behavior

Objects are more connected than ever

Connected car

Electricity switch

Digital signage

Fire & emergency

© Copyright Hewlett Packard Enterprise 2016

HPE / MYCOM OSI partnership

4

6 years successful partnership

Phase1: PrOptima™ HPE TeMIP integration

Phase2: Reseller agreement signed in 2010

Phase3: OEM deals signed in 2015

10 Joint customers

Joint Catalyst projects in TMF

HPE MYCOM OSI Global Practice: 100 people in India.

HPE PrOptima™ R&D and support located in Bengaluru

HP OSS Assurance overviewA set of software solutions and services that helps CSPs maximize the availability and quality of the services used by their customers, while improving efficiency in Operations.

Benefits At a Glance• Carrier-proven, multi-vendor and multi-technology solutions built

for CSPs

• Real-time insight into customer experience, and its relation to the

health of the network and services

• Automatically trigger problem resolution processes to handle

customer, service, or network issues

• Automated service-level agreement (SLA) management for very

large number of SLAs (over 1 million)

• Manager of Managers across telecom, IP, and IT domains, that

automates and consolidates operations processes

• Unlimited scalability, managing some of the largest telecom

networks in the world

• Automated cross-domain correlation and service impact analysis

• Ready for traditional Telco network and NFV

HPE Service

Quality Manager

Quality Management &

Predictive Assurance

HPE Unified

Correlation

Analyser

Correlation &

Automation

HPE TeMIP

Fault Management

HPE Performance

Manager

MYCOM OSI

PrOptima™Performance Management

HPE

Service

Manager

Incident &

Problem

Management

HPE USLAM

SLA management

HPE Customer

Experience

Assurance

Customer

Experience

Management

HPE Unified Operations Console

Resourc

es

Serv

ices

Custo

mers

OSS transformation with HPE Advanced Operations Center

6

90%Tickets automatically created & dispatch

70%Services affecting issues automatically detected

Challenges

Silos organizations &

processes, resources and technology driven operations, High opex.

Benefits

38%Reduction in MTTR

50%increased in efficiency

HPE Solution

TOTAL visibility

of operations and services.Automate problem to resolutionDetect issues before they impact customersOptimize network and services

Analyst View: CSP’s key Assurance Investment

Source: Service assurance systems: worldwide forecast 2015–2019, Analysys Mason, Oct 2015

Service management must be CSPs’ top

SA priority, which will require them to

invest in service quality management

systems that can monitor end-to-end

quality of service on a per-service and per-

user basis

The commoditisation of networks and connectivity has motivated CSPs to focus on superior service quality and customer experience as the basis of competitive differentiation. CSPs must invest in service management solutions and service operations centre that can provide near-real-time insight into the quality of service (QoS) that customers receive. This will enable CSPs to prioritise actions for customer care and the NOC.

CSPs should implement systems and

processes that predict network and

service issues resulting from evolving

traffic trends in order to prevent service

quality degradation

Operators will need more-efficient ways of managing increasingly complicated networks. Any new deployments or service assurance software upgrades should be enabled by network analytics and machine learning in order to predict network and service quality degradations. This will enable CSPs to take pre-emptive action to prevent failures from occurring.

CSPs should consider implementing

closed-loop automation for assurance

and optimisation to reduce the time

taken to implement remedial actions

Tighter integration between assurance and optimisation systems will enable better process automation, which will result in improved operational efficiency. Moreover, this allows CSPs to significantly reduce the time delay between issue discovery, triage and effecting the network change. Guided or semi-automation should be the first priority, and when operations personnel gain full confidence, CSPs can gradually move to full automation.

Service management Predictive Analytics Closed Loop automation

VirtualizationRetentionEfficiency

HPE Vision of OSS Transformation

8

Increa

sed an

alytic

s

Operational Efficiency

through Root Cause

Analysis and Cross

domain Correlation

End to End Service Mgt

through consolidated

network to service views

Customer Care

through Customer

Experience

Assurance and SLA

Management

Network Efficiency

through Fault and

Performance

Consolidation

Closed-loop

Assurance and

Fulfilment

Automation for

capacity

elasticity

Network Service Customer Virtualized network functions

NFV: Why now?Change is not optional.

HPE Confidential-NDA Required 9

– Improves OpEx

– Move from telco OpEx model to lower-cost IT OpEx model

– Lowers CapEx

– Move from dedicated appliances to virtualization model based on IT technology

– Accelerates time-to-market

– Deploy new software and new services quickly and easily (from months to days)

– Accelerates innovation via an open platform

– Broaden access to partners who can innovate, not just NEPs but also start-ups, ISVs…

– Delivers business agility

– Rapidly scale up or scale down applications, modify QoS, deliver new services faster

The NFV business case: It’s all about servicesService agility is becoming increasingly important, driving increased revenue by enabling new services and reduced time to market

10

Increased service agility

Operational flexibility of the IT market into telecom

Cost optimization brought by NFV Infrastructure

Inhibitors for Agility…A new approach is needed

11

Goal KPI

Time to Market for new Services 9 months weeks

Service Instantiation & Monitoring 30 days 5 minutes

Inhibitors:

– Workflow complexity grows exponentially

– Too many manual activities & exceptions

– Waterfall delivery slows time-to-market

A new approach to End-to-End Service Operations

– Implements a production system for dynamic services across PNF and VNF

– Closed-loop Automation of Assurance and Fulfillment for Unified operations

– One Model for data & behavior drives Agility

– Common Data ensures Quality & Accuracy

– Single Pane of Glass improves productivity

– Pre-Integrated & extensible –incremental, not rip/replace

New HPE OSS strategy - agile Service Operations approachBring the operational paradigm of NFV to a new mixed physical/virtual OSS

Standard

Infrastructure

NFV

Infrastructure

E2E Service Operations

Standard Operations

IT / Networks / Applications

NFV Operations

Common Data /

Analytics

Service

KPIs

Common Model / Data / Analytics

12

Customers / CSRs / Sales Operations / Planning

Data Center Mgt

E2E Service Operations

HPE Service DirectorFulfillment+Assurance

HPE Service DirectorImplements R&D innovation and realizes hybrid service operations

13

Physical and Virtual Network Infrastructure

Standard Operations NFV Operations

HPE NFV-DirectorFulfillment+Assurance

End-to-end Service Operations across

PNF and VNF

Operation of PNF resources

Operation of VNF and NFV Infrastructures

HPE OSS

Fulfillment

HPE OSS

Assurance

HPE

Data Center

Mgt

R&D Innovation:Dynamic Service Descriptors

The HP OSS Approach: A Services Factory

A new approachto Service Design of

dynamic services

One model for unified Operations through integrated Fulfillment & Assurance

Complexity fromExponential Linear

lower System Integration Tax

Agile Ops - Provision services in weeks not months or years

Enable Automation & Self-Healing of Services

Unified, just-in-time, automated and agile

Operations

The “factory” metaphor guides our journey towards a unified, just-in-time, automated, and agile OSS – to serve CSPs who face opportunities and challenges around time to market and cost efficiency.

Silo’d, heavily manual, long

innovation cycles

Agility

Closed Loop Automation

Model driven Integration

HP OSS Assurance overviewA set of software solutions and services that helps CSPs maximize the availability and quality of the services used by their customers, while improving efficiency in Operations.

Benefits At a Glance• Carrier-proven, multi-vendor and multi-technology solutions built

for CSPs

• Real-time insight into customer experience, and its relation to the

health of the network and services

• Automatically trigger problem resolution processes to handle

customer, service, or network issues

• Automated service-level agreement (SLA) management for very

large number of SLAs (over 1 million)

• Manager of Managers across telecom, IP, and IT domains, that

automates and consolidates operations processes

• Unlimited scalability, managing some of the largest telecom

networks in the world

• Automated cross-domain correlation and service impact analysis

• Ready for traditional Telco network and NFV

HPE Service

Quality Manager

Quality Management &

Predictive Assurance

HPE Unified

Correlation

Analyser

Correlation &

Automation

HPE TeMIP

Fault Management

HPE Performance

Manager

MYCOM OSI

PrOptima™Performance Management

HPE

Service

Manager

Incident &

Problem

Management

HPE USLAM

SLA management

HPE Customer

Experience

Assurance

Customer

Experience

Management

HPE Unified Operations Console

Resourc

es

Serv

ices

Custo

mers

Thank you !

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