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Designing the Ultimate Student Experience

HOUSTON COMMUNITY COLLEGE

Dr. Athos K. BrewerVice Chancellor, Student Services

Dr. Athos K. BrewerVice Chancellor, Student Services

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Strategic Priorities

• Access & Enrollment• Retention• Transfer• Completion

• Job Placement• Customer Service• Innovation• Training

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AccessOutreach & RecruitmentNew Student Orientation

Career ServicesTesting

Admissions & RegistrationFinancial Aid

SupportAdvising

CounselingCareer Services

Student LifeSupport for Special

Populations

StudentSuccessDegree CompletionCredential Earned

Job PlacementTransfer

Building Strategic Engagement Continuum for Transformation of Student Services

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Core Functional Areas

Vice Chancellor, Student Services

AVC, Enrollment

Management & Success

AVC, Student

Engagement & Success

AVC, Special Programs

& Success

Presidents

Dean, Student Success

Associate Dean, Student

Engagement & Success

Focused on Access

• Admissions• Registration• Testing• Contact Center• Outreach &

Recruitment• Mobile Go Center

Focused on Support Services

• Advisement• Career, Transfer, Job

Placement• Student Life• Recreational Sports• Training Academy

Focused on Special Programs

• International Services• Disability Services• Veterans Services• Title IX & VAWA• MMI• SS Grant Compliance

(MOU’s, Refugee, Trio Grants & Upward Bound)

• ADA Compliance

Repurposed Position

• Enrollment Services• Advisement• Code of Conduct• Career, Transfer, Job

Placement• TRIO Grants• Student Life• Outreach & Recruitment• Recreational Sports

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Direct Reports

Vice Chancellor, Student Services

AVC, Enrollment

Management & Success

Testing

Call Center

Outreach & Recruitment

Admissions & Registration

AVC, Student

Engagement & Success

Training Academy

Student Life & Recreational

Sports

Transfer & Job Placement Services

Advising

AVC, Special Programs

& Success

Veteran Affairs

International Student Services &

Study Abroad

Disability Services

Regional Resource Centers

Presidents

Dean, Student Success

Associate Dean Student

Engagement & Success

Manager, Enrollment Services

Director, TRIO & Upward Bound

(CE & SE)

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Student Services & Core Functional Areas

President

Dean, Student Success

Manager, Enrollment Services

Enrollment ServicesCenter

Associate Dean, Student

Engagement & Success

Academic, Transfer & Career Center

Counseling Center Student Life

Student Services TRIO Grants

(Upward Bound)

• Admissions• Registration• Outreach &

Recruitment• Testing

• Academic Advisement• Career Advisement• Transfer Advisement• Internship & Job

Placement

• Clinical• Mental Health• Short Term• Referral• Assess Risk to

Colleges

• Recreational Sports• Student Activity• SGA• Clubs• New Student Orientation (NSO)• Freshman Convocation

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AVC for Special Programs & Success Core Functional Representation at Colleges

AVC, Special Programs

& Success

Veteran AffairsInternational

Student Services & Study Abroad

Disability Services

Regional Resource Centers

NE & SE

Regional Resource Centers

CE & CO

Regional Resource Centers

NW & SW

REGIONAL RESOURCE CENTERS

• Veterans Services• Disability Services• International Services• MMI• Community Partnerships• MOU’s

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Phase 2: Transforming Student Services