Dr. K. P. Malathi Shiri, M.Com, M.Phil, MBA,MHRM, Ph.DPrincipal-Collegiate EducationAachi Educational & Research Foundation

• Human behaviour is affected by perception, learning, personality and motivation

• Individual behaviour affects and is affected by others’ behaviour

• TA by Eric Berne is an approach to study inter- personal relationships in an organization

• Helps to understand own and other’s behaviour in interpersonal relationship

• Gives clarity on self and others in a relationship

Aspects of TA

• Analysis of self- awareness• Analysis of ego states• Analysis of transactions• Script Analysis• Games Analysis• Analysis of life positions• Stroking

Johari’s Window

EGO STATES

Characteristics of Parent Ego

• Judgemental (Painter)• Rule Maker• Moralising• Over Protective• Indispensable

2 Types of parents – critical and caring

Behaviour derived from parents• Values and morals• Words and actions• Standards

Adult Ego State- characteristics• Based on reality-Fact finding and problem

solving• Reliving life’s experiences and updating

attitudes• Logical decision making backed by

information, reasoning, analysing, skilling and then choosing from alternatives

Child Ego State – characteristics

• Immature behaviour• Creativity• Depression• Anxiety• Dependence• Fear• Joy• Attention seeking

A transaction is a basic unit of social interaction

Stimulus--(Person A)------------------------interaction-----------------------Response (person B)

Verbal, Non –verbal--------------------------Transaction------------------------

• TA – helps to determine which ego state influences our behaviour heavily and the behaviour of others

• Ego States determine the 3 types of transaction – complementary transaction, crossed transaction and ulterior transaction

Complementary TransactionBoth people operate from the same ego state- between parent, adult and child • 9 different transactions like

parent- parentadult –adultchild –childparent –child etc.

Crossed Transaction• Sender sends a message from his ego state• Reaches the receiver in his unexpected ego

state• Outcome – blocked communication• Incomplete transaction

Ulterior Transaction

• 2 ego states with the same person but one disguises the other

Script Analysis-Complete plan of living

Winner Loser

Life Scripts – Types

• Abandonment• Mistrust• Emotional deprivation• Dependence• Vulnerability• Defectiveness• Subjugation• Failure

Life positions

Stroking

• Giving some kind of recognition to others

Types of Strokes• Positive Strokes – recognition, approval• Negative Strokes – hurting physically or

psychologically• Mixed Strokes – sounds positive first but

hides a negative shade(Dress and colour; mobile cost and model)

I love youI hate you You are a good personYou are a bad person

You are OK when you are happy and pleasant You are not OK when you are angry and mean

You cooperate well and do your chores well

You create trouble and mess up your chores

You do OK when you take the garbage out

You don’t do OK when you don’t take the garbage out

Unconditional ConditionalSt

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Stro

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Game Analysis

Playing psychological games when one does not get enough strokes in workplace

Features of Game analysis

• Transaction gets repeated• Effective only socially or superficially• One or more transaction is ulterior

• Games people play• Greeting• Camouflage –indirect hints• Meeting• Wooden leg- using excuses for gaining

sympathy (no patience because I am short tempered)

Types of games

• Socially acceptable -1st degree• Intimacy is high but has a bad end up – 2nd

degree• Physical injury -3rd degree

Theories governing Behaviour

• Game theory – I am made that way• Make me feel Theory – You make me feel• You owe me theory – If only you change• Subconscious theory – suddenly you got hold

of me and I could do nothing• The fate theory – It was willed by HIM

Benefits of TA

• Better interpersonal communication• Understanding ego states• Better motivation• Overall organizational Development