Transaction Processing Systems A transaction is a record of an event that signifies a business...
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Transcript of Transaction Processing Systems A transaction is a record of an event that signifies a business...
Transaction Processing Systems
A transaction is a record of an event that signifies a business exchange
A transaction processing system is a basic business system that support the functions of
•Recording
•Monitoring
•Evaluating
the basic activities of the business
Fig. 13.1 Transaction Processing Systems
Examples of basic manufacturing/production systems are:
materials purchasing
receiving
shipping
process control
numerical control
equipment
quality control
labor costing
robotic systems
Examples of basic sales/marketing systems are: sales
telemarketing
order processing
point-of-sales systems
credit authorization
Figure 13.4 Amazon.com Order Processing System
Examples of basic finance/accounting systems are: accounts receivable
accounts payable
general ledger
payroll
cash management
loan processing
check processing
securities trading
Examples of basic human resource systems are: personnel record keeping
applicants tracking
positions listing
training and skills
benefits
Questions to ask
• Where does the system obtain its data?
• What does the system do with the data?
• What problems does the system solve?
• What differences does the system make?
Office Automation Systems
• Data work: use, manipulate, or disseminate information
• Knowledge work: create new information using judgment & creativity– Discipline/Principle/Profession/Certification
• Office work: coordinate & integrate workers from different functional areas
An office automation system is any application of information technology that increases the productivity of office workers
document management
word processing
desktop publishing
electronic communications
electronic scheduling
data management
project management
Figure 16.2 Four Functions of Management
Figure 16.4 Manager’s Time
3 roles of a manager
1. Interpersonal– figurehead, leader, liaison
2. Informational– monitor, spokesperson, disseminator
3. Decisional– entrepreneur, mediator, resource allocator,
negotiator
Management Support Systems
• MIS: summarize & report on the basic operations of a company
• DSS: provide data & models interactively to support semi-structured problem solving
• EIS: provide data from both internal & external sources to support unstructured problem solving
Figure 16.5 An MIS
Figure 16.7 An DSS
Figure 16.9 An ESS
Artificial Intelligence: the study of how to make computers to do things that require some level of intelligence:
•Learn/understand from experience
•Acquire & retain knowledge
•Respond quickly & successfully to new situations
•Solve problems
Expert Systems
• Solve problems that require expertise
• Use facts and reasoning (rules of thumb)
• Explain what it knows and its reasoning process
3 components:
• Knowledge base
• Inference engine
• User interface