Trams Signs Standard

7/27/2019 Trams Signs Standard

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MAYOR OF LONDON

Transport for London

London Trams London Trams signs standard


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Contents

Basic elements 1.0

Introduction 1.1Colour 1.2

Lettering 1.3

Typography 1.4

Arrows 1.5

Panel sizes 1.6

Radius corners 1.7

Type size and viewing distances 1.8

Pictograms 1.9

Sign types 2.0

Introduction 2.1

Stop flag 2.2

Totems 2.3

Stop identifier 2.4

Route diagrams 2.5

Directional signs 2.6

Electronic signs 2.7

Display unit headers 2.8

Safety and related signs 2.9

Positioning of signs 2.10

Specifications 3.0

Workmanship 3.1

Tactile signs specification 3.2

Contacts 4.0

For further information 4.1


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Contents

Foreword

The way a company expresses itself, its publictone of voice, affects the attitude of our

customers towards us. The way in whichinformation is given, is in many cases,crucial to its understanding or acceptance.

An important element in this expression

is signage, which must project an imageof efficiency, consistency and modernity.Signing of facilities has also to functionon an operational level, moving customersthrough the system safely.

The detailed information in this standardrepresents the culmination of thoroughresearch, design and development. Bycareful and consistent application of thisstandard we will further enhance the imageof trams in London.

Charles Monheim

Director, Customer Relations


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Basic elements 1.0

Introduction 1.1

Colour 1.2

Lettering 1.3

Typography 1.4

Arrows 1.5

Panel sizes 1.6

Radius corners 1.7

Type size and viewing distances 1.8

Pictograms 1.9

Contents1


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Introduction Basic elements 1.1

The basic elements of the London Trams signsystem are the roundel, the house and line

colours and the New Johnston typeface.

The value of the roundel itself can hardly beoverestimated. It is one of the worlds bestknown symbols and carries a tremendous

weight of goodwill. In order to preserveits value, the rules in this section for itsreproduction and application must be strictlyadhered to.

Colours are similarly important. Approved NCS

colour references should always be used whenspecifying colours.

The New Johnston typeface is representativeof the Transport for London tone of voice. Its

friendly, yet authoritative appearance has beena familiar and reassuring sight for decades.

Contents


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Colour Basic elements 1.2

The house colour for London Trams signingis Tram Green, but there are other colours,

shown on this page, which are to be usedwhen producing Tram signing.

NCS (Natural Colour System) references aregiven for all sign materials.

It should be noted that quality control is vitalto ensure accurate colour matching and thatchecks must be carried out during manufactureand on delivery of signs.

A4 size NCS colour swatches can bepurchased from:

MMC

Blacknest Road

Blacknest, Alton

Hampshire GU34 4PX

Telephone 01420 22633

NCS Colour Centre

71 Ancastle Green

Henley-on-Thames

Oxfordshire RG9 1TS

Telephone 01491 411717

Contents

Corporate blueNCS S 3560-R80B

Tram greenNCS S 0580-G30Y

Corporate blackNCS S 9000-N

Corporate whiteNCS S 0500-N

Safety yellowNCS S 0580-Y10R

Safety blueNCS S 3065-R90B

Safety redNCS S 1085-Y90R

Safety greenNCS S 3065-G10Y


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Lettering Basic elements 1.3

New Johnston (NJTFL) Medium is LondonTrams corporate typeface and is used for all

signing within the passenger environment, andfor a wide range of publicity and other material.

It is highly legible and yet friendly in tone.

Lettering must be shown in Corporate blue(NCS S 3560-R80B) unless stated otherwise.It is to be upper and lower case, not capitalsonly, and initial capitals are used only for thebeginning of a message or for proper names.The use of upper and lower case letters

enhances readability when text statementslonger than one word are made.

ABCDEFGHIJKLMN

OPQRSTUVWXYZabcdefghijklmnop

qrstuvwxyz

1234567890/.,():;New Johnston (NJTFL) Medium

Contents


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Typography Basic elements 1.4

Line spacing is based on the height of the lowercase letter x. One x is the standard minimum

between two lines of information.

When information in more than one size oflettering is used, the larger x height should beused to separate the two lines of differing size.

The smaller letter size is normally 70% of thelarger size.

Unless the function of the sign dictatesotherwise, text is ranged left.

Where line spacing is used to split direction,a double line space is used between.

Contents

Linespacingprinciples

x

xx

LinespacingLinespacingprinciples

x

xx

Direction OneSubtext

Direction OneSubtext

x

x

x

xxx

xx

xx


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Arrows Basic elements 1.5

This is the standard design of arrow for LondonTrams, and its proportions must not be altered.

Arrows indicating direction to the left, straightahead or down should be placed left hand sideof the first line of the message.

Arrows indicating direction to the right shouldbe placed at the right hand side of the first lineof the message.

Sign messages should be ranged left toright according to the direction indicated

by the arrow.

Where a sign carries several messages ofequal emphasis and the direction indicatedis the same, only the arrow of the firstmessage need be used.

Where one sign message is subsidiary toanother and is in a smaller size of lettering,an arrow should only be included with the

main message.

The diagram and examples give the positionof the arrow relative to the message.

The size of the arrow is related to the capitalheight (CH) of the message as shown. Arrowsdirecting vertically up or down are centred onthe capital height.

Contents

2.5 X 2.5 X

Message

Message

Message

Message

Message X

Visually centre

vertical arrows on

capital height of type

Arrow height in this

position equals capital

height of type

CH


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Contents

Panel sizes Basic elements 1.6

Some scaled down examples of panel sizes areshown on this page superimposed over the grid.

Panel sizes which do not conform to the 50 x50mm grid may only be used in exceptionalcircumstances, for example when incorporatedinto an architectural feature or printed onto

wall-cladding panels.

750 x 250 1000 x 250 1250 x 250

1250 x 4001000 x 350750 x 300

750 x 500 1000 x 750 1250 x 1000

1000 x 1000750 x 750

Allmeasurementsareinmm

The panels of the sign system are based ona 50mm x 50mm grid.

The choice of panel depends on:

Lettering size for optimum legibility.

Length of message or messages tobe contained.

Architectural considerations, for examplespace available and/or surface decoration.

Juxtaposition with other signs.


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Radius corners Basic elements 1.7

Every sign panel which does not incorporatea structural frame should have a radius corner.

Radius corners on panels measuring less than625cm2 should be 4mm.

Panels measuring between 625cm2 and 1600cm2

have 8mm radius corners.

Panels measuring more than 1600cm2 have10mm radius corners.

Contents

Panels less than 625cm2

Panels between 625cm2

and1600cm2

Panels more than 1600cm2

R4m

R8m

R10m


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Type size and viewing distances Basic elements 1.8

As a guide this chart shows the distance atwhich certain sizes of lettering can be read

by a person with normal eyesight.

The data obtained can be used to determinethe minimum letter size for any sign.

Other considerations, such as architecturalfeatures or space restrictions may influence

the final choice of letter size, but the optimumsize may be used wherever possible.

Use of unnecessarily large letters mustbe avoided.

Contents

210

200

190

180

170

160

150

140

130

120

110

100

90

80

70

60

50

40

30

20

10

02 4 6 810 20 30 40 50 60

Distance from sign in metres

Cap

heightinmillime

tres


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Pictograms Basic elements 1.9

Pictograms are used increasingly to provideinformation for those who may have

difficulties with the text. The followingpictograms represent:

A Alarm point

To be used on various safety and

related signing along with otherdedicated safety pictograms.Must always be used on appropriatesafety colour.

B Buses

Accompanies London Buses logo andcoach station logos when used ondirectional signage.

C Trams

Can be identified by variants based on

the DETR pictogram.

D River Craft

Indicates river craft. The London RiverServices roundel must also be includedon all signage applications.

E Airport

Display with individual airport names, asthere is no network identity for the fiveLondon airports.

F Taxi

Indicates licensed black taxi facility.

Contents


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Pictograms (continued) Basic elements 1.9.1

G Parking

Indicates on/off street parking facility.

H Cycling

Indicates cycling facility.

I Cars

Indicates car facility.

J Mobility impaired

Facility widely available to anymobility impaired user.

K Disabled

Facility dedicated for wheel chair users.

L Pedestrian

Facility for pedestrians.

M Network logos

Used when directing to other transport

networks. Always use colour versionof logos. See Transport for Londonmulti-modal interchange signs standard

for details.

For detailed information on pictograms and theiruse please refer to the Transport for Londonpictogram standard.

Contents


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Sign types 2.0

Introduction 2.1

Stop flag 2.2

Totems 2.3

Stop identifier 2.4

Route diagrams 2.5

Directional signs 2.6

Electronic signs 2.7

Display unit headers 2.8

Safety and related signs 2.9

Positioning of signs 2.10

Contents2


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Introduction Sign types 2.1

This section of the manual covers signs displayedon and around tram stops.

Because signs are so prominent and visible, theyform an important part of the tram networkscorporate identity. They are a major elementamong the visible expressions which create an

image of the organisation in the minds of thosewho use the system.

They therefore function on both operational andimage levels and their design has been judged tofulfil the criteria in both of these areas.

Contents


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Contents

Stop flag Sign types 2.2

The primary identifiers of the tram network isthe London Trams roundel. It is the roundel

only that should be displayed on a flag alongwith the stop name.

The flag is used to identify a tram stop froma distance where it is not obvious from street

level where a tram stop is located.

This is one version in a family of stop flags.

For more information please contactTfL Corporate Design (020 7941 4462).

A Countdown real-time information.

B Double-royal poster frame with illuminatedheader box.

C Tactile sign and audible

information button.

2 X 2 X15 X

3 X

4 X

1.5 X

3.5 X4

.

5

M

overallheight

2

M

poster

frameheadheight

Beckenham

Junction

B

C

A


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Totems Sign types 2.3

The purpose of a totem is to identify clearly andconsistently the modes of transport available at

an interchange.

It should be positioned in a location so as toensure that from all approaches to the stop themodes of transport available are recognisable

from a distance.

The logos from all other modes of transportsavailable around the stop are to be included onthe totem along with the stop name, which iscentred beneath the logos.

If the totem is on Tram property then it is thetram roundel that is displayed first. All otherlogos should follow in order of customer usage.

For more detailed information on totemsand interchange signing, please refer to the

TfL multi-modal interchange signs standards

for London.

Contents

2 X 2 X15 X

3 X

4 X

4 X

4 X

1.5 X

3.5 X

4.

5

M

overallheight

Beckenham

Junction


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Contents

Stop identifier Sign types 2.4

The stop identifier should be displayed atregular intervals on all platforms of a tram

stop. They should be located in such a mannerthat from any position from within the tramitself, the stop name is clearly apparent.

These same stop identifiers should enable

customers at platform level to easily identifythe stop at which they are, from any part ofthe tram stop.

If the stop identifiers are not visible to thepublic passing outside the tram stop, then

extra stop identifiers should be displayed inappropriate locations.

Operator/line identities may be added to stopidentifiers. These should be located beneaththe stop name and centred on the panel. Theoperator/line identity should be separated from

the adjoining stop name by a 3mm light greyline (NCS S 5500-N).

Beckenham Road

EastCroydon

equal

70

Min 50

equal

5050

Min 38

125

38

50

Min 38

38

125

50

125

50 50

equal

70

equal


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Route diagrams Sign types 2.5

Route diagrams should be positioned on eachplatform as a means of confirming arrival at the

correct platform and orientating the customer,by the stop position on the route.

Route diagrams present their information inthe following order:

Operator/line

Direction of travel

Destinations.

The direction of travel should always be giventhe greatest emphasis followed by the operatoror line name. Operator/line and direction oftravel messages are separated from theadjoining line diagram by a light grey line.

Contents

Beddington Lane

MitchamJunction

Mitcham

Belgrave Walk

Phipps Bridge

Morden Road

Merton Park

Dundonald Road

Wimbledon

Route 1

Trams towardsWimbledon

Wimbledon

Dundonald Road

Merton Park

Morden Road

PhippsBridge

Belgrave Walk

Mitcham

Mitcham Junction

Beddington Lane

TherapiaLane

Ampere Way

Waddon Marsh

Wandle Park

ReevesCorner

WestCroydon

WellesleyRoad

EastCroydon

Lebanon Road

Sandlands

Addiscombe

Blackhorse Lane

Woodside

Arena

Harrington Road

Birkbeck

Avenue Road

Beckenham Road

Beckenham JunctionElmersEnd

Lloyd Park

Coombe Lane

Gravel Hill

Addington Village

Fieldway

KingHenry'sDrive

NewAddington

ChurchStreet

George Street

Route 1

Route 2

Route 3

TramstowardsElmersEnd


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Contents

Route diagrams Sign types 2.5.1

Wimbledon

Dundonald Road

Merton Park

Morden Road

PhippsBridge

Belgrave Walk

Mitcham

Mitcham Junction

Beddington Lane

TherapiaLane

Amp

ere W

ayWaddon Marsh

Wandle Park

ReevesCorner

WestCroydon

WellesleyRoad

EastCroydon

Lebanon Road

Sandlands

Addiscombe

Blackhorse Lane

Woodside

Arena

Harrington Road

Birkbeck

Avenue Road

Beckenham Road

Beckenham JunctionElmersEnd

Lloyd Park

Coombe Lane

Gravel Hill

Addington Village

Fieldway

KingHenrysDrive

NewAddington

ChurchStreet

George Street


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Contents

Route diagrams Sign types 2.5.2

Beddington Lane

MitchamJunction

Mitcham

Belgrave Walk

Phipps Bridge

Morden Road

Merton Park

Dundonald Road

Wimbledon


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Directional signs Sign types 2.6

Direction of travel indicators inform thecustomer as to the direction the tram taken

from a particular platform is going. It differsfrom other directional signs by not includingan arrow. They should be located at each endof a platform so customers are aware at oncewhen entering a stop which platform to wait

on for a particular journey.

There may be occasions when more thantwo per platform direction of travel indicators

are needed.

Directional signs are designed to alertcustomers to facilities within a tram stopand give information relating to local

amenities as well as other transport modes.

Contents

50

Cap height in millimetres

50

70

Min 75

100

50

40

40

40

40

40

100 Min 100

Min 100

X

X

Trams towards Wimbledon

Trams towards New Addington,Beckenham and Elmers End

Direction of travel indicators


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Contents

Directional signs Sign types 2.6.1

Min 75

50

50

70

Min 75

50

50

70

2.5 X 0.75 X Min 100

1.25 CHEast Croydon

Min 75

50

50

70

1.25 CH

Min 1000.75 X2.5 X

0.75 X

Max

2.5 CH

Buses

0.75 X 2.5 XMin 100

1.25 CH Tickets

1.25 CH

Min 100 2.5 X0.75 X

InformationMin 75

50

50

70

CH=Capheight X=Lowercaseheight

Capheight in millimetres

Directional signs


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Directional signs Sign types 2.6.2

The dimensions on this page are to be used asa proportional guide. If larger text sizes are to

be used than those illustrated here, then theguidelines on type sizes and viewing distances(page 1.8) should be followed.

Recommended x heights are 20mm,

25mm, 30mm and 40mm.

Contents

X = Lowercase height

Croydon Town Hall

0.75 X

2 X

2020

2010

40

2030

2030

2 X

XBusestowardsCrystal Palace

Thornton Heath Clocktower

Stop

300 yards

B

C

Merton Library300 yards

SouthMerton Station300 yards

Merton Civic Centre200 yards

Morden SouthStation300 yards

Morden Hall100 yards

Busestowards

Rose Hill

Mitcham

Stop

Merton Civic Centre

SouthMerton Station

Busestowards

Wimbledon

Stop

50

70

70

20

20

20

20

2030

2 X

0.75 X

2 X

50

2020

20

40

20

20

20

30

50

30

20

2020

2010

40

10

20

50

2020

1040

2020

10

250

10


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Electronic signs Sign types 2.7

Electronic signs can provide customers withaccurate, real-time information about tram

arrivals, disruptions to services and adviseon safety and emergency procedures.

It is therefore important that information ispresented in a clear, logical and consistent

manner to aid recognition, comprehensionand credibility.

Tri-colour LEDs are used which allow messagesto be displayed in the appropriate colour for themessage type.

Safety information and emergency proceduresare red, disruption and general information isgreen, tram arrival information is yellow.

Consistent use of these colours will helppassengers distinguish between different

types of information. For exterior displays,ultra bright tri-colour LEDs should be used.

The standard display lettering shown uses acharacter matrix 10 dots high and 7 dots wide.

However, a 9 x 5 matrix may also be used forsmaller boards.

The size of the lettering is determined bythe size of LED and pitch (space between

LEDs) used.

LED size/Pitch x y

3/4 25 12.55/7.62 46 239/15.24 92 46

x = x height of message (mm)y = viewing distance (metres)

Messages appear in upper or lower case withall capital letters used for destinations andemphasis only.

Displays are made up of matrix blocks eightdots square. These are butted together to

form a continuous matrix of the required size.

A minimum border equivalent to two displaydots must be allowed within the display area.

This may be made up of unused active oradditional inactive LEDs, dependent on thenumber of active dots used for display lines.

An additional row of dots must be allowedbetween each line of display for line spacing.

Character spacing is proportional.

Contents


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Display unit headers Sign types 2.8

Display unit headers are designed to alertcustomers of tram timetables and general

tram information. They are not to be usedfor directional signage.

The header panels shown here are positionedabove bus information posters and timetables.

There are three sizes:730 x 170mm1400 x 170mm2800 x 170mm

Contents

Timetables

42.5

2540

60

45

Tickets

42.5

25

40

60

45

25equal

94

equal

25 34 25

equal

equal

94

25 34 25

25equal

equal

94

equal

equal

9434

30

51

Tram information 60

Tram

information

Ticket unit header


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Safety and related signing Sign types 2.9

Supplementary signs are colour coded andwritten to convey the category into which they

fall. There are six basic categories which fallinto two groupings.

Passenger safety notices

Mandatory notices indicate that a particular

course of action must be taken, for safetyreasons. They are Safety blue with Corporatewhite type and borders. Pictograms areCorporate white on a circular Safety bluebackground.

Prohibition notices indicate that particularactions are forbidden. They are Safety red

with Corporate white type and border.Pictograms are Safety red and Corporateblack on a Corporate white background.

Safe condition notices indicate the location of

safety equipment and convey safety information.They are Safety green with Corporate white typeand borders. Pictograms are Corporate whiteon a rectangular Safety green background.The only exception is for passenger emergencyalarms, which are Safety red with Corporate

white type and borders, due to the conventionof using red to signal stop.

Contents

First aid

Safe condition notices are:

Safety green NCS S 3065-G10YCorporate white NCS S 0500-N

No smoking

Prohibition notices are:

Safety red NCS S 1085-Y90R

Corporate white NCS S 0500-N

Corporate black NCS S 9000-N

Mandatory notices are:

Safety blue NCS S 3065-R90B


Mandatory

safetyinformation

Passengers emergency alarms are:



Pushto stopescalator


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Contents

Safety and related signing Sign types 2.9.1

Warning notices are:

Safety yellow NCS S 0580-Y10R

Corporate black NCS S 9000-N


DangerHigh voltage

Fire safety notices are:



Fireextinguisher

Warning notices indicate that a particulararea or action may be dangerous. They are

Safety yellow with Corporate black typeand Corporate white border. Pictogramsare Corporate white background.

Fire safety notices indicate the position of

fire equipment to passengers, staff and theemergency services. They are Corporatewhite on a Safety red background. Pictogramsare Corporate white on a rectangular Safetyred background.

For further details and rules concerning theconstruction of safety and related signs pleasecontact TfL Corporate Design (020 7941 4462).


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Positioning of signs

D

E

F

G

H

Trams

Croydon Town Hall300 yards

Crystal Palace

Thornton Heath Clocktower

Buses towards Stop

Beckenham Road

Beckenham Road

Tram information

Stop flag Directional flag to local services

Stop identifier

Stop identifier with

operator identity

Display unit header -

can contain a route diagram poster if

no room is available on the platform

Electronic sign providing

real-time information

C

BA

This illustration is

designed to show

possible sign positions

on a tram stop.

A

G

F

H

D

GC

B

C


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Specifications 3.0

Workmanship 3.1

Tactile signs specification 3.2

Contents3


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Contents

Workmanship Specifications 3.1

When producing any sign the following

points need to be taken on board in

relation to materials used:

Product design specification

In addition to following specific points

reference is to be made to the Transport for

London product design generic specification.This document was produced to ensure thatall product design is a successful blend ofeconomics, aesthetics and functionality withthe aim to meet the needs of both customerand operational staff.

Materials and finish quality

Quality control

All signs supplied are to satisfy all relevantEuropean and British Standards and specifyprecisely the methods of quality controlapplied in all aspects of the production process.

Controls shall be applied to materials, panels,colours, testing and final inspection.

Visual surface

The surface finish of the material shall not

be punctured by visible fixings, unless noalternative exists, and the panels are to bechecked for warping and twist. The printeddefinition shall also be checked to ensure thatno blemishes are printed onto the panel.

Edge and rear treatment

The panel edges shall be finished in the samecolour as the reverse and be even and smooth.All stiffening devices and fixings are not tobe visible from the front and are to be sitedin proportion and equilaterally spaced awayfrom all edges.

Assembly, construction and installation

Approved drawings

Precise assembly and construction of signageis of major importance and all assembly

shall be carried out in accordance withapproved drawings.

Site works

Specific site instructions shall be read only inconjunction with the survey scheme schedules.


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Contents

Tactile signs specifications Specifications 3.2

Tactile signs

Characters on tactile signs should beembossed, not engraved, and should be raisedfrom the signs background by 1mm to 1.5mm.Characters should have a stroke width of1.5mm to 2mm, and a height of at least 15mm.

Signs should be located so that they cancomfortably be touched; an ideal height range

is between 1400mm and 1700mm from thefloor, with a maximum horizontal stretching

distance of 500mm.


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Contacts 4.0

For further information 4.1

Contents4


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For further information Contacts 4.1

Reference should be made to the

following documents:

London Underground signs manual

London Underground signing policy

London Underground heritage signing policy

London Buses bus station signs guidelines

London Buses bus stop signs guidelines

London River Services visual identity basics

Transport for London multi-modal interchangesigns standard for London

Transport for London pictogram standard

Transport for London statutory requirementsfor safety signs standard

Transport for London policy for safety andrelated signing in the passenger environment

Transport for London product design

generic specification

Traffic signs regulations and general directions

Contacts

Transport for London Corporate DesignTelephone: 020 7941 4481

Department of Environment,

Transport and the Regions

Telephone: 020 7944 2988

Change control process

Any proposals for change should formally

be made through the Concession Agreementvia LBSL.

Contents


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