The Presidential Award for The Presidential Award for QualityQuality

Recognizing Excellence and High Recognizing Excellence and High Performance Among Federal Performance Among Federal Government OrganizationsGovernment Organizations

What is the Presidential What is the Presidential Award for Quality?Award for Quality?

• Created in 1988 to recognize high Created in 1988 to recognize high performing Federal organizationsperforming Federal organizations

• Promotes sharing effective Promotes sharing effective management techniques with other management techniques with other organizationsorganizations

• Provides organizational models to Provides organizational models to help assess performancehelp assess performance

HowHow Can the Presidential Award for Can the Presidential Award for Quality Help My Organization?Quality Help My Organization?

• Improve performanceImprove performance• Become more responsive to Become more responsive to

customerscustomers• Prioritize improvement Prioritize improvement

opportunitiesopportunities• Places emphasis on visionary Places emphasis on visionary

leadershipleadership

Are there any other benefits Are there any other benefits from this award?from this award?

• From the application:From the application:• As an applicant, you can benefit As an applicant, you can benefit

from an objective review of your from an objective review of your performance and receive valuable performance and receive valuable feedback that pinpoints your feedback that pinpoints your strengths and weaknessesstrengths and weaknesses..

Sounds good, but I really Sounds good, but I really don’t want to apply.don’t want to apply.

• Criteria in the application can be Criteria in the application can be used for self-assessment to:used for self-assessment to:

• Improve communicationImprove communication• Make effective resource decisionsMake effective resource decisions• Motivate the workforceMotivate the workforce

The core values the The core values the criteria are based on.criteria are based on.

• Visionary leadershipVisionary leadership• Customer drivenCustomer driven• Organizational and personal Organizational and personal

learninglearning• Valuing employees and partnersValuing employees and partners• AgilityAgility• Focus on the futureFocus on the future

Core values continued.Core values continued.

• Managing for innovationManaging for innovation• Management by factManagement by fact• Public responsibility and citizenshipPublic responsibility and citizenship• Focus on results and creating valueFocus on results and creating value• Systems perspectiveSystems perspective

The seven criteria used to The seven criteria used to evaluate applicantsevaluate applicants

• LeadershipLeadership• Strategic PlanningStrategic Planning• Customer FocusCustomer Focus• Information and AnalysisInformation and Analysis• Human Resource FocusHuman Resource Focus• Process ManagementProcess Management• Business ResultsBusiness Results

LeadershipLeadership

• Organizational LeadershipOrganizational Leadership• Organization Responsibility and Organization Responsibility and

CitizenshipCitizenship

Strategic PlanningStrategic Planning

• Strategy DevelopmentStrategy Development• Strategy DeploymentStrategy Deployment

Customer FocusCustomer Focus

• Customer and Market KnowledgeCustomer and Market Knowledge• Customer Satisfaction and Customer Satisfaction and

RelationshipsRelationships

Information and AnalysisInformation and Analysis

• Measurement of Organizational Measurement of Organizational PerformancePerformance

• Analysis of Organizational Analysis of Organizational PerformancePerformance

Human Resource FocusHuman Resource Focus

• Work SystemsWork Systems• Employee Education, Training, and Employee Education, Training, and

DevelopmentDevelopment• Employee Well Being and Employee Well Being and

SatisfactionSatisfaction

Process ManagementProcess Management

• Product and Service ProcessesProduct and Service Processes• Support ProcessesSupport Processes• Supplier and Partnering ProcessesSupplier and Partnering Processes

Business ResultsBusiness Results

• Customer Focused ResultsCustomer Focused Results• Financial Performance ResultsFinancial Performance Results• Human Resource ResultsHuman Resource Results• Supplier and Partner ResultsSupplier and Partner Results• Organizational Effectiveness Organizational Effectiveness

ResultsResults

Application EligibilityApplication Eligibility

• Must be part of the executive branch of Must be part of the executive branch of the Federal Governmentthe Federal Government

• At least 100 full time Federal employeesAt least 100 full time Federal employees• Autonomous with own defined missionAutonomous with own defined mission• Provide products and/or services to Provide products and/or services to

customers outside the organizationcustomers outside the organization

Steps and Time Frame of the Steps and Time Frame of the Application ProcessApplication Process

1.1. Application distribution, April 2002Application distribution, April 20022.2. Agencies establish internal review process by Agencies establish internal review process by

July 2002July 20023.3. Application to agency coordinators, July – Application to agency coordinators, July –

Sept 2002Sept 20024.4. Application due to Office of Personnel Application due to Office of Personnel

Management by Oct 4, 2002Management by Oct 4, 20025.5. Application Review, Oct/Nov 2002Application Review, Oct/Nov 20026.6. Site visit review, Nov 2002 – Jan 2003Site visit review, Nov 2002 – Jan 20037.7. Judges final review, Feb 2003Judges final review, Feb 2003

Real World Example – The Real World Example – The National Security AgencyNational Security Agency

• Won the Presidential Award for Won the Presidential Award for Quality in 1999Quality in 1999

• Was viewed by many as Was viewed by many as “mysterious” before winning the “mysterious” before winning the awardaward

• Is now a respected organization Is now a respected organization with deep ties to the communitywith deep ties to the community

An Exercise Your An Exercise Your Organization Can UseOrganization Can Use

• Ask yourself the following questions:Ask yourself the following questions:1.1. Is top management in my organization Is top management in my organization

pushing for better quality, and if they are pushing for better quality, and if they are not, would they be responsive to this?not, would they be responsive to this?

2.2. Are our customers consistently pleased Are our customers consistently pleased by our operations?by our operations?

3.3. Can my company adapt rapidly to Can my company adapt rapidly to changing market conditions without changing market conditions without sacrificing product and worker integrity? sacrificing product and worker integrity? (continued on next slide)(continued on next slide)

The Exercise ContinuedThe Exercise Continued

4. Does my organization involve itself in the 4. Does my organization involve itself in the community, and if so, is the community community, and if so, is the community thankful?thankful?

5. Is my organization focused on long-term 5. Is my organization focused on long-term progress rather than short term gain?progress rather than short term gain?

6. Do employees in my organization feel 6. Do employees in my organization feel valued, and will they voice new ideas?valued, and will they voice new ideas?

• If so, you probably embody the spirit of If so, you probably embody the spirit of the award, and may even be able to the award, and may even be able to apply.apply.

SummarySummary

• Even if your organization cannot or Even if your organization cannot or decides not to apply, the Presidential decides not to apply, the Presidential Award for Quality can greatly aid your Award for Quality can greatly aid your operations.operations.

• Integrating the Criteria with your daily Integrating the Criteria with your daily operations will tremendously benefit operations will tremendously benefit your organization.your organization.

• Quality is not a destination; it is a state Quality is not a destination; it is a state of mind.of mind.

ReferencesReferences

• http://www.opm.gov/qualityhttp://www.opm.gov/quality• http://www.nsa.govhttp://www.nsa.gov