Training on Designing, implementing and Measuring KPI for maximizing

employee performance Introduction: If you were to eavesdrop on just about any management or executive meeting,strategy session or performance review in any business you wouldhear the term ‘KPI’ mentioned many times in many different contexts. Mostpeople in those discussions would know that the acronym stands for KeyPerformance Indicators but if you pressed each person to explain what a KPIactually is, it’s likely that you would hear many different definitions. Business is challenging, especially during difficult economic times. It is alsoextremely competitive and our customers are becoming increasingly discerning.As a result business leaders and senior executives are all looking toimprove performance, minimize errors and seek out new and novel ways togain the edge over their competition. KPIs – when properly understood andused effectively provide a powerful tool in achieving just that. KPIs are a ubiquitous in modern business. They are everywhere – commonalmost. And yet businesses that are using KPIs correctly and effectively arenot common. Knowing about KPIs and understanding their relevance is ofcourse important and we’ll explore these essential topics in this workshop. But,when push comes to shove KPIs are only really useful if you identify theright ones to measure for your business and only measure those ones. Theywill only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decisionmaking. This workshop is therefore specifically designed to ensure that you design, implementand use KPIs correctly for the maximum impact with the minimumfuss. When used properly KPIs can become the compass that can guide youthrough even the choppiest of corporate waters leading your business toeven greater success and prosperity. Objective/ Benefit: After completion of this course participants will be able to:

1. Understand the concept and practices of KPI 2. Use KPIs to drive performance 3. Determine which KPIs should be used and when 4. Design KPI for every employees 5. Measure and Communicate KPI insight effectively

Major Contents: Module-1: Takeoff by KPI airbus

o Introducing Key Performance Indicator [KPI] Why every organization need KPIs Making KPIs work in your business Assessing your financial, operational, customer, people, HR

o Types, Targets and KPI Mistakes o Organizing your KPI

Module-2: Implementing & Using KPIs effectively

o Developing a KPI Developing Key Performance Questions [KPQs] 10 step process for developing KPI Collecting data for KPI designing Designing KPI

o Spreading the world: Reporting & Communicating KPIs effectively Getting attention of the decision maker Visualizing KPIs: using graphs and charts Developing Management Dashboard

Module-3: Developing Financial KPIs:

o The holy grail of business: Revenue and profit KPI The bottom line: Gauging Profit Measuring Profit Margin The top-line: Measuring profit growth

o The ones you cannot take your eyes off: Liquidity and cash flow KPI Tracking your cash Looking out of your liquidity

o Reporting to the master: Shareholder and value added KPI The ultimate value matric: EVA Tracking total shareholder return [TSR]

o Measuring your financial efficiency Assessing Return on Investment Measuring Return of Capital Employed [ROCE] Gauging Return on Equity [ROE] Understanding Return on Asset [ROA]

Module-4: Developing customer, sales and marketing KPIs

o Customers are always right: Measuring your success regarding winning of customer though Net Promoter Score [NPS] Customer Satisfaction Index [CSI] Customer’s Value Index [CVI]

o Measuring the Market and your Place in it: Market growth rate Market Share Customer Acquisition KPI Charting the power of your brand

Module-5: Developing Operational and Internal Process KPI

o Measuring Project Performance Measuring internal efficiency and quality Productivity KPI Quality, Lean and Six sigma KPI

o Measuring IT performance

Module-6: Measuring your most important Asset: Developing HR & People KPI

o Measuring People Performance Satisfaction Index Engagement Index Value generating index

o Measuring Human Resource Performance Module-7: KPI Assessment Framework

o Design Assessment Framework for individual level KPI o Design Assessment Framework for Functional/ Organizational level KPI o Design detail score option for every KPI o Design standard measurement tools aligning with KPI Assessment Framework o Awareness and training of Assessor of KPI assessment

Target Audience:

Personnel of HR Department Functional Head Top Management Consultants

Important Information

Date 5 August 2016 Time 9 am to 6 pm Venue: Dhanmondi, Dhaka Early Bird Fees Taka 3000 [till 26 July 2016] Regular Fees Taka 3500 [till 3 August 2016] Registration Process www.wardbd.com Contact Email Training.ward@gmail.com Hotline 01753 88 11 77 Payment Mode Bkash / cheque/ cash within deadline Deliverables Certificate, Material, Snacks

Resource Person

Rupak Nasrullah Zaidi, Head of HR & Training, Prime Finance & Investment Limited

Mr. Zaidi is training, Organization development and HR specialist having more than 16 years’ experience in different industry. He has completed Masters in HRM Program under the University of Dhaka. He is an Professional International Member of Association for Talent Development [ATD, largest association for training & development worldwide], a member of Certified Professional Trainer Network [CPTN] - Canada & certified Trainer from City & Gild– UK. He is also member of American Management Association (AMA) and Society for Human Resource Management (SHRM) USA. He is also a Management Consultant accredited by Institute of Management Consultant

Bangladesh. He received TOT from Mumbai-India and GIZ. Mr. Zaidi attended as speakers in International Conferences in India and Nepal. He also presented papers in different National and International Conferences. He is also guest faculty for leading Private Universities in Bangladesh. He has conducted training in different organization on different soft and hard skill. He is an expert trainer in HR, Organization Development, Leadership, Customer Service and other soft skills. He has also exposures in Management Consulting. He did consultancy for more than 15 organizations regarding their HR & Compliance Audit. He also did management consultancy for organization restructuring and development, HR Auditing, HR Setup. He also runs Assessment Center for different organization. He is an HR Auditor and also a good motivational speaker. He worked on Training with renowned multinational, national, group of companies on different topics. He has contributed in the HR Development in the country through his research based studies, knowledge sharing sessions, analytical paper preparation, information based module and material preparation and sharing. He is the Secretary General of Professional Society for Bangladesh [PSB]. He is the fellow member of Bangladesh Society for Human Resources management [BSHRM], member of Worldwide Trainers Forum.