Training on Conflict Resolution: Workplace Conflict PowerPoint Training for the Workplace (PPT)
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Transcript of Training on Conflict Resolution: Workplace Conflict PowerPoint Training for the Workplace (PPT)
Resolving Coworker Conflicts
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Coworker Conflicts
• Coworker conflicts can be one of the most difficult forms of workplace stress• Understanding the nature of
conflict, examining myths, and learning simple conflict resolution skills can reduce conflicts and their negative toll on your job satisfaction and productivity
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Resolving Coworker Conflicts 3
The Nature of Conflict
• Workplace conflicts naturally emerge from the incompatible or opposing needs, external demands, or perceived demands of others• Most employees don’t
understand that conflict is both natural and normal in work organizations
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The Nature of Conflict
• Conflict between coworkers can be visible in the work environment or stay hidden from others • Conflicts frequently grow
worse without resolution and can be costly if they appear irreconcilable or continue long term
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Positive Conflict
• Conflict in the workplace is beneficial because it can stimulate positive change and discovery
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Understanding Conflict
• Conflict can increase productivity and lead to new agreements and enhancements in the way people work• Understanding accepted
principles about conflict and conflict resolution can help you feel less victimized by it and more in control of its outcome
CONFLIC
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Myth #1: Conflict is Bad• In the workplace, conflict is
not inherently bad – it is a signal to take action• The earlier you act on these
signals the more effective your resolution may be. • You will also reduce the
stress of conflict
MYTHS ABOUT WORKPLACE CONFLICT
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Myth #1: Conflict is Bad (cont’d)• Your perception of the conflict
and beliefs about it are keys to resolving it. • If you see conflict as an
opportunity that can lead to a better situation or relationship, you'll feel energized about influencing a positive outcome.
MYTHS ABOUT WORKPLACE CONFLICT
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Myth #1: Conflict is Bad (cont’d)
• On the other hand, if you dread conflict and would rather pretend it doesn’t exist or would like it to simply see it disappear on its own, you will be more likely to avoid conflict resolution and participate in behaviors that will make it worse.
MYTHS ABOUT WORKPLACE CONFLICT
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Myth #2: Conflict is Win-Lose • Conflict is often mistakenly
viewed as a contest of wills and determination where one person wins and the other loses
MYTHS ABOUT WORKPLACE CONFLICT
• This view reduces the potential benefits of conflict and is what gives conflict such a bad reputation
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Myth #2: Conflict is Win-Lose (cont’d)• Conflict is not inherently
undesirable, so it is neither positive nor negative• Every business organization,
no matter how successful, experiences conflict• It is how conflict is managed is
what determines the benefits derived from it
MYTHS ABOUT WORKPLACE CONFLICT
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Myth #3: Only Bad Employees Cause Conflict • Most workplace conflicts are
between productive and dedicated employees
MYTHS ABOUT WORKPLACE CONFLICT
• Problems in resolving conflicts, and inadequate approaches to conflict resolution contribute to the belief that conflict must be a disciplinary matter
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Only Bad Employees Cause Conflict (cont’d)
• So, there’s a differencebetween conflict and inappropriate behavior
MYTHS ABOUT WORKPLACE CONFLICT
• Most conflict, despite the difficult feelings often associated with it, does not require a disciplinary response
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Myth #4: Conflict Left Alone Will Resolve Itself • Anger, opposing beliefs, and
negativity often lead parties to build alliances with other workers not originally party to the conflict This demonstrates how conflict
can create productivity issues in other parts of an organization
These alliances may also reinforce the views of key parties to the conflict
MYTHS ABOUT WORKPLACE CONFLICT
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Resolving Coworker Conflicts 15
Early Intervention is Key
• Early intervention to resolve conflict is important
• If a conflict worsens, attitudes of those inconflict often becomemore rigid
• Termination of the relationship may then become the goal and the worst case, risk of violence may increase
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Resolving Conflict Between Two Coworkers
• Resolving conflict is usually best accomplished in face-to-face discussions Communication is the primary
tool that is used This works best and has more
advantages when it's as direct as possible
• Before meeting with your coworker, take time to consider the following…
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