External Knowledge in Organisational Innovation - Toward an Integration Concept
TRAINing Material in ORganisational KNOWledge Management ... · PDF fileTRAINing Material in...
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
TrainmorTrainmor-- knowmoreknowmoreTRAINing Material in ORganisational
KNOWledge Management for European ORganisations and Enterprises
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Overview of presentationIntroductionBackground elements of the projectProject RationaleProject ObjectivesProject AimsProject’s Target GroupProject TeamMethodological approach of the projectResults and ProductsConcluding RemarksFurther Information
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Project Objectives
To develop an integrated training framework (both in material and methodologies) for organisationalKnowledge Management (KM) providing support to European SMEs & R&D organisations and helping them to understand what KM is, what the specific methodologies supporting KM are, what resources are required to implement it and best practice
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Project AimsProvide European SMEs and Public organisations with necessary toolsIncrease the competitiveness and innovation capacity of European SMEsIncrease the European business and vocational training community awarenessCultivate a common consciousness about KM in order to create the necessary supporting culture for KM in EuropeEnlarge the networking and synergies in KM between the European SMEs, the research community and vocational training organisations creating a virtual space (portal in KM) bringing together people from all these communities
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Project’s Target Group
All European SMEsAll public organisationsPrivate business schoolsUniversity departmentsTraining organisationsBusiness associations
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Project Team
IrelandIreland: WESTBICGreeceGreece: Thessaloniki Technology ParkGreeceGreece: Atlantis Consulting S.A.GreeceGreece: ALBAGermanyGermany: LiNK MVGermanyGermany: Institut pro- KompetenzGermanyGermany: BilSE InstituteAustriaAustria: MERIGCyprusCyprus: Cyprus Institute of TechnologyBulgariaBulgaria: Sofia UniversityRomaniaRomania: National Council of Private SMEs
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Methodological approach of the project
Business and research literature reviewTraining Need Analysis (Scientific approach)Training model conception (2 models and training the trainers handbook)Training material and self audit tool development Translation and Piloting of the training material and methodologyDesign and update of the K.M portalValorisation and Dissemination
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Results and ProductsInnovative and integrated training framework
HandbookSelf audit knowledge management toolPilot coursesWebsite
Raising awarenessIn the vocational training communityDevelopment of common terminology in knowledge management at EU and national level
Partnership dynamicsKnowledge share
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
For further information about the project, please contact:
ContactContact: : Project CoProject Co--ordinator:ordinator:NikosNikos KatsiadakisKatsiadakis, Thessaloniki Technology ParkManagement & Development Corporation S.A-TTP/MDC S.ATel: +30 2310 498-204, Fax: +30 2310 498-280E-mail: [email protected] URL:http://www.thestep.gr
Portal: www.trainmor-knowmore.eu
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Knowledge Economy
Knowledge:attracted the interest of ancient Greek philosophers
Butduring the last decades knowledge is considered as the chiefingredient of what we buy and sell and the raw material of our
workas a result
K.M has attracted the interest of several scientific disciplines like:
Strategic Management, Change Management, Innovation Management, Organisational learning & Behavior, H.R.M as well as Information Technology
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Defining the K.M framework
= + +IntellectualCapital:
Human Capital:
StructuralCapital:
MarketCapital:
Knowledge people takes
with them when leaving
the organisation
Organisation’sexternal
relationshipsEverything that remains in the organisation at the end of each
working day
SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
Defining the K.M framework
Knowledge mainly exists in 2 forms in organisational contexts:
Explicit Knowledge:. It is easily expressed with texts, figures in documents and normally is easily managed by IT systems. More systematic knowledge, embedded into business process, systems
Tacit Knowledge: A deeply personal knowledge that coexists with cultural and personal values (it is context-specific), it is not easily recognized and it is built after many years of working experience. As M. Polanyi has said: “We know far more than we can tell”
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SUPER-SME Study Visit Thessaloniki 23rd -24th April 2007
The «cultural challenge» in K.MSome paradoxes of K.M:
we keep our own secrets… butWe ask everyone to share their knowledge
not much about ourselves… butWe know everything about our competitors
after three years we lose them due to our competitors
… butWe recruit only the brightest
we cannot easily access our knowledge store
… butWe document everything thoroughly
few people know how to locate him/her
… butWe have an expert for every question
we don’t pass on our expertise… butWe learn mostly in projects
we don’t let them use their knowledge
… butWe train our employees