APPenDix

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

directory of Video resources by ChapterAs you have seen, this training guide uses videos as part of sev-

eral training activities in addition to the videos used in this guide,

we have developed videos that accompany the Foundations for Com-

munity Health Workers, second edition textbook We encourage you to

use the additional textbook videos listed in this directory as training

resources the videos that are used in training activities are shaded

All of the videos were developed with the participation of current City

College of san Francisco (CCsF) students, working community health

workers (CHWs), CCsF faculty, and local public health experts the

videos feature brief demonstrations of core CHW competencies for

working directly with clients, as well as interviews with faculty,

CHWs, and other experts the videos range from 1 to 8 minutes in

length and are designed to focus in on a particular concept or skill

the videos created for the second edition of the textbook are avail-

able at the Foundations Youtube channel: https://www.youtube.com/

channel/uCksB1-lQssfsrp24Q9W2Jlw

a©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

1168 trAining guidE to Foundations For Community HealtH Workers, sECond Edition

CHaPTer TiTle desCriPTion url

Textbook introduction

CHW digital story: robert’s story

How robert scott became a CHW

http://youtu.be/acaf7ckFgy0

CHW digital story: luciana’s story

How luciana Padia became a CHW

http://youtu.be/Fs9leomwaCk

Training guide overview

taking Performance- Based Exams: CHW interview

A CHW offers sug-gestions about how to successfully take a performance-based exam

http://youtu.be/37rotQ-mego

Your role as a trainer of CHWs: interview

Professor lee rosen-thal describes the his-tory and value of the CHW role

http://youtu.be/ze1QBn6B_pm

Cultural Humility across the Curriculum: Faculty interview

instructor Abby rincon describes opportunities for effective teaching about cultural humility

http://youtu.be/PtaxXutge_0

the Art of Apology: Faculty interview

the value of learn-ing when and how to offer a sincere apol-ogy to the clients you work with

http://youtu.be/obtQn3fdgoy

training tips: Facilitat-ing Counter role Plays

the value of using counter role plays to train CHWs

http://youtu.be/oFvufsHktXc

training tips: round robin role Play

How to set up and facilitate a round-robin role play

http://youtu.be/b1taacy1ocg

Providing Construc-tive Feedback: Faculty interview

the importance of providing CHWs with constructive feedback for learning

http://youtu.be/30beBxgaunk

Part 1: Community Health Work: The Big Picture

Chapter 1: The role of Com-munity Health Workers

Becoming a CHW: CHW interview

two working CHWs share what they value about their profession

http://youtu.be/Baskvuq1epw

the Emerging roles of CHWs: interview

Professor Carl rush describes the growth of the CHW field

http://youtu.be/snaaaukk640

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

Appendix: Directory of ViDeo resources by chapter 1169

ChApter title desCription Url

part 2: Core Competencies for providing direct services

Chapter 6: practicing Cul-tural humility

Depression, religion, and cultural humility: role play, counter

a chW misses an opportunity to demon-strate cultural humility.

http://youtu.be/y6d-GdXi8go

Depression, religion, and cultural humility: role play, Demo

a chW demonstrates cultural humility in working with a client.

http://youtu.be/Bgr6TXWknQQ

Nutrition and culture: role play, counter

a chW misses an opportunity to demon-strate cultural humility.

http://youtu.be/2Ck3V4johPM

cultural humility: faculty interview

instructor abby rincon describes the importance of cultural humility for chW suc-cess with clients.

http://youtu.be/yV3DxgK5pn4

cultural humility across the curriculum: faculty interview

instructor abby rincon describes opportunities for effective teaching about cultural humility.

http://youtu.be/PtaxXUTge_0

Chapter 7: Guiding principles

communicating with body Language, role play, counter

a chW shows how negative body language can undermine a rela-tionship with a client.

http://youtu.be/DbsgG-LObPE

communicating with body Language: role play, Demo

a chW incorporates effective body lan-guage as they work with a client.

http://youtu.be/WDV2OPRzfYo

talking too Much: role play, counter

a chW talks too much rather than listens.

http://youtu.be/VhDFNaF0w6c

self-Disclosure: role play, counter

a chW over-discloses personal information.

http://youtu.be/7CpFvjXO-rs

self-Disclosure: role play, Demo

a chW demonstrates a limited self-disclosure.

http://youtu.be/12s4zgUUJFs

self-Disclosure: faculty interview

the challenges and potential benefits of self-disclosure.

http://youtu.be/ihcr6GvBAAg

Giving advice: role play, counter

a chW makes the mis-take of giving advice.

https://youtu.be/Our62-cD0gk

Giving advice: role play, Demo

a chW uses client- centered skills rather than giving advice.

https://youtu.be/J8Jn_okskAM

1170 trAining guidE to Foundations For Community HealtH Workers, sECond Edition

CHaPTer TiTle desCriPTion url

Chapter 7: guiding Principles (continued)

giving Advice: Faculty interview

the problem with giv-ing advice to clients

http://youtu.be/ffFXsvPakka

setting Boundaries with Clients: role Play, Counter

A CHW has difficulty setting professional boundaries with a client

http://youtu.be/kziHCHrwtzo

setting Boundaries with Clients: role Play, demo

A CHW sets a profes-sional boundary with a client

http://youtu.be/pX9x_w8me9s

setting Professional Boundaries: Faculty interview

the challenges of communicating, estab-lishing, and maintain-ing boundaries with clients

http://youtu.be/WXn-tvVilby

Confidentiality and reporting: Faculty interview

How to inform a client about confidentiality policies and the CHW’s obligation to report certain behaviors to authorities

http://youtu.be/70ogaamQk6o

Your Approach to Client-Centered Counseling: Faculty interview

Key aspects for developing your own approach to client- centered counseling

http://youtu.be/yHif0qqkxJi

Big Eyes, Big Ears, small Mouth: Faculty interview

the value for CHWs of speaking less, and observing and listening more

http://youtu.be/je9unHrhla4

Chapter 8: Conducting initial Client interviews

strength-based Prac-tice: Faculty interview

the advantages of working with clients using a strength-based approach

http://youtu.be/Cq4PX89tlZe

Welcoming a Client: Faculty interview

How a warm welcome helps to build rapport with a new client

http://youtu.be/iQrimzhjais

Confidentiality: role Play, demo

A CHW explains confi-dentiality policies to a client

http://youtu.be/odhxp7ilWfc

taking notes: role Play, demo

A CHW demonstrates how to talk with a cli-ent about taking notes

http://youtu.be/yZ6Fitr3o4o

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

aPPendix: dirECtorY oF VidEo rEsourCEs BY CHAPtEr 1171

CHaPTer TiTle desCriPTion url

Chapter 9: Client-Centered Counseling for Behavior Change

relapse Prevention: role Play, demo

A CHW talks with a client about preventing a relapse to prior-risk behaviors

http://youtu.be/g7uilrJ-Qke

relapse Prevention: role Play, debrief, Fac-ulty interview

Concepts and skills for relapse prevention and a discussion of the role play demo, “relapse Prevention ”

http://youtu.be/eaXhst6B8y8

the use of silence: role Play, Counter

A CHW is uncomfort-able with silence during a meeting with a client

http://youtu.be/e98j0ohaQwu

the use of silence: role Play, demo

A CHW is comfortable with silence during a meeting with client

http://youtu.be/n5nyZ7olcma

the use of silence: Faculty interview

Accepting silence as a natural part of conver-sations with clients

http://youtu.be/dZnoeVxZfis

Providing an Affirma-tion: role Play, demo

A CHW provides an affirmation to a client

http://youtu.be/Frggzue7Z_i

safer sex & using a Motivation scale: role Play, demo

A CHW uses motiva-tional interviewing and a motivation scale to support a client with behavior change

http://youtu.be/h9mP3W4vFFe

rolling with resistance: role Play, Counter

A CHW struggles to respond to a client’s ambivalence about behavior change

http://youtu.be/x_hyimrmy7a

rolling with resistance: role Play, demo

A CHW demonstrates how to roll with resis-tance when a client is ambivalent about behavior change

http://youtu.be/rgqrusy2mJi

rolling with resistance: Faculty interview

the value of rolling with resistance when a client is ambivalent about behavior change

http://youtu.be/9vneWunuflo

developing Your Client-Centered Prac-tice: Faculty interview

Key aspects for devel-oping your own client- centered practice

http://youtu.be/a71mPjmuyh8

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

1172 trAining guidE to Foundations For Community HealtH Workers, sECond Edition

CHaPTer TiTle desCriPTion url

Chapter 9: Client-Centered Counseling for Behavior Change (continued)

Harm reduction, HiV and sex: role Play, demo

A CHW uses harm reduction as she talks with a client about HiV and sex

http://youtu.be/mxtyyXttx9c

Cultural Humility across the Curriculum: Faculty interview

instructor Abby rincon describes opportunities for effective teaching about cultural humility

http://youtu.be/PtaxXutge_0

Ambivalence, smoking, and Behavior Change: role Play, demo

A CHW works with a client who is trying to quit smoking and feels ambivalent

http://youtu.be/2galuattVCs

Motivational inter-viewing, drug use and sex: role Play, demo

A CHW uses motiva-tional interviewing to talk with a client about drug use and unsafe sex

http://youtu.be/f1jkea4mfli

Chapter 10: Care management

Establishing Client Priorities: Faculty interview

the importance of supporting a client to establish their own priorities

http://youtu.be/isoQoaF4kaa

Providing a Client- Centered referral: role Play, Counter

A CHW does not pro-vide a client-centered referral

http://youtu.be/szy0l5ta4du

Providing a Client- Centered referral: role Play, demo

A CHW demonstrates one way of providing a client-centered referral

http://youtu.be/2goi8gJgsZg

developing a list of referrals: CHW interview

How to develop a list of reliable and cultur-ally relevant referral resources

http://youtu.be/xkJQ06Hexq4

Establishing Priorities for an Action Plan: role Play, Counter

A CHW asserts his own agenda for what a cli-ent should do

http://youtu.be/uX65ijyHV6k

Chapter 11: Home visiting

Conducting Home Visits: CHW interview

strategies for conduct-ing successful home visits

http://youtu.be/BsgqpdyvZ5w

Part 3: enhancing Professional skills

Chapter 12: stress management and self Care

Action Planning and stress Management: role Play, demo

A CHW supports a client with stress management

http://youtu.be/H_62Cbm5W_c

stress Management: Faculty interview

the value of stress management for clients and CHWs

http://youtu.be/yH2na2xuuuo

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

aPPendix: dirECtorY oF VidEo rEsourCEs BY CHAPtEr 1173

CHaPTer TiTle desCriPTion url

Chapter 13: Conflict resolu-tion skills

Conflict between two CHWs: role Play

two CHW coworkers experience conflict

http://youtu.be/8wHwnanhC1y

responding to Anger: role Play, Counter

A CHW does not respond well to a client’s anger

http://youtu.be/koZWxislm5s

responding to Anger: role Play, demo

A CHW responds effec-tively to a client’s anger

http://youtu.be/lmxXFufpHFc

the Art of Apology: Faculty interview

the value of learning when and how to offer a sincere apology to the clients you work with

http://youtu.be/obtQn3fdgoy

Chapter 14: Professional skills

Providing & receiving Constructive Feedback: Faculty interview

the importance of learning how to provide and receive construc-tive feedback in a pro-fessional manner

http://youtu.be/7nqVu0-foew

Part 4: applying Core Competencies to key Health issues

Chapter 15: Promoting the Health of Formerly incar-cerated People

listening to a Client’s Priorities: role Play, Counter

A CHW does not do a good job of listening to the client’s priorities

http://youtu.be/n96tZknnhec

incarceration as a Pub-lic Health issue: Faculty interview

instructor donna Will-mott talks about why understanding people’s incarceration histories is part of promoting their health

http://youtu.be/o7adduayu54

First Meeting between a Patient and a CHW: interview

A client with a history of incarceration speaks about her first impres-sions of her CHW and the difficulty of trusting a stranger to help her

http://youtu.be/orfXkn8lgxa

A CHW with a History of incarceration: CHW interview

A CHW with a history of incarceration talks about the value of his experiences in building relationships with his clients

http://youtu.be/PfBJ9gCvkkk

CHW digital story

ron’s story: A grand-mother’s love

CHW ron sanders tells his story

http://youtu.be/ePdoB5otjzm

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

1174 trAining guidE to Foundations For Community HealtH Workers, sECond Edition

CHaPTer TiTle desCriPTion url

Chapter 15: Promoting the Health of Formerly incar-cerated People (continued)

CHW digital story

Juanita’s story: Every-one Has Purpose in life

CHW Juanita Alvarado tells her story

http://youtu.be/_afVe1dCeVc

CHW digital story

Jermila’s story: A step Forward

CHW Jermila M tells her story

http://youtu.be/vyosrcrnZ1m

CHW digital story

tracy’s story: From deliverance to recovery

CHW tracy reed tells her story

http://youtu.be/keVrnttgQlw

CHW digital story

Ernest’s story

CHW Certificate Pro-gram graduate Ernest tells his story

http://youtu.be/2HVB_Zdrs1s

CHW digital story

Emory’s story: Hope and transformation

CHW Emory tells his story

http://youtu.be/osx1oPt6r8m

CHW digital story

lee’s story: Change

Freeman, a patient with the transitions Clinic in richmond, CA, tells his story

http://youtu.be/Velbob7BkmQ

Chapter 16: Chronic Conditions management

Action Planning, dia-betes and Exercise: role Play, demo

A CHW supports a client with the self- management of diabetes

http://youtu.be/XCoQyvhX91a

Action Planning, revis-ing an Action Plan: role Play, Counter

A CHW has difficulty addressing a client’s challenges in imple-menting her action plan

http://youtu.be/g6i50mhdsHu

Action Planning, revis-ing an Action Plan: role Play, demo

A CHW supports a client to revise their action plan

http://youtu.be/Clr5pcdz074

Action Planning, revis-ing an Action Plan: Faculty interview

How to support a client to revise an action plan

http://youtu.be/Jutog9cd29Q

self Management: Finding reasons to live: interview

A health coach dis-cusses his approach to supporting clients to uncover their moti-vation for making changes in their life

http://youtu.be/nrCht90Homm

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

aPPendix: dirECtorY oF VidEo rEsourCEs BY CHAPtEr 1175

CHaPTer TiTle desCriPTion url

Chapter 16: Chronic Conditions management (continued)

Action Planning: Fac-ulty interview

strategies for support-ing a client to develop an action plan

http://youtu.be/51J58BJeQak

Medications Manage-ment, Part 1: role Play, demo

A CHW supports a client with medications man-agement, Part 1 of 4

http://youtu.be/glemewon72k

Medications Manage-ment, Part 2: role Play, demo

A CHW supports a client with medications man-agement, Part 2 of 4

http://youtu.be/elre6wVkluw

Medications Manage-ment, Part 3: role Play, demo

A CHW supports a client with medications man-agement, Part 3 of 4

http://youtu.be/F2mndwvfu-c

Medications Manage-ment, Part 4: role Play, demo

A CHW supports a client with medications man-agement, Part 4 of 4

http://youtu.be/sVWbgyekblk

Chapter 17: Promoting Healthy eating and active living (Heal)

talking about Weight and Health: role Play, Counter

A CHW does not do an effective job of talking with a client about weight

http://youtu.be/Flpx7QHjmry

talking about Weight and Health: role Play, demo

A CHW talks with a cli-ent about weight and health

http://youtu.be/83eeBQuXoX0

Action Planning and Exercise: role Play, demo

A CHW supports a client to develop an action plan to man-age chronic health conditions

http://youtu.be/x9kt4eusdwa

Client-Centered Coun-seling and nutrition: role Play, demo

A CHW supports a cli-ent to make changes to her diet

http://youtu.be/73-ebsBgQu0

the Value of taking small steps: interview

A health coach dis-cusses how he supports clients to initiate real-istic but meaningful change in their lives

http://youtu.be/4ilopstH7lk

Hypertension and Healthy Eating, Part 1: role Play, demo

A CHW provides health education about nutri-tion to a client with high blood pressure Part 1 of 3

http://youtu.be/aguVitC42g4

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.

1176 trAining guidE to Foundations For Community HealtH Workers, sECond Edition

CHaPTer TiTle desCriPTion url

Chapter 17: Promoting Healthy eating and active living (Heal) (continued)

Hypertension and Healthy Eating, Part 2: role Play, demo

A CHW provides health education about nutri-tion to a client with high blood pressure Part 2 of 3

http://youtu.be/271pmgulung

Hypertension and Healthy Eating, Part 3: role Play, demo

A CHW provides health education about nutri-tion to a client with high blood pressure Part 3 of 3

http://youtu.be/gVlV_8im_Ha

Part 5: Working with groups and Communities

Chapter 21: group Facilitation

group Facilitation: CHW interview

A CHW describes her work facilitating a sup-port group for latinas

http://youtu.be/36iBed_1nvk

©November 2015. Tim Berthold, Community Health Worker Certificate Program, City College of San Francisco.