TRAINING FOR SUCCESSYour guide to short course professional training at Loughborough College

Loughborough College are now running a new initiative to help businesses upskill their staff with cost effective bite-sized training

01509 515 461 employerinfo@loucoll.ac.uk

Loughborough College Radmoor Road Loughborough Leicestershire LE11 3BT

01509 515 461 • employerinfo@loucoll.ac.uk • www.loucoll.ac.uk/employers

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ESF funding now available!

LEARN HOW TO LEAD....BY FOLLOWING OURSAs one of the leading training providers in the East Midlands, our flexible, innovative, and results-driven approach to learning will assist you in achieving the outcomes you desire.

Each full-day course (9am - 4pm) focuses on a different subject, whether that’s related to unleashing your own potential or communicating with and motivating your team.

Our expertise benefits everyone, from team members and supervisors to executive management. We’re committed to delivering the best learning experience possible, whatever sector you work in.

Benefits • Taught in small groups to maximise learning, interaction and flexibility

• Complements existing training

• Increase employee knowledge and their effectiveness

• Positive boost and increased performance

• Delivered by industry experts

AccreditationThis may be available subject to the training undertaken.

Tailored approach Before proposing a training programme, we work with you to understand exactly how your organisation operates and identify how we can enhance the skills of your staff.

We’re also flexible with the delivery of our programmes and can often deliver 1 day courses at your premises.

ARE YOU ELIGIBLE FOR FUNDING?

CONTACT US

employerinfo@loucoll.ac.ukwww.loucoll.ac.uk/employers

01509 515 461

Area of Work Course Name Dates Available

Customer ServiceDealing with Difficult Customers/Delivering Outstanding Customer Services

Wednesday 26 April

Effective Communication Available on demand*

Sales & Marketing Introduction to Marketing Tuesday 25 April & 23 May

Presentation Skills Tuesday 04 April, 02 May & 06 June

Selling with Ease Tuesday 09 May, 13 June & 04 July

Digital MarketingTuesday 6th June, 13th June, 20th June

Finance Costs and Budgets Wednesday 17 May

Understanding Finance for Business Wednesday 24 May

Human Resources Dealing with Difficult Employees/Resolving Conflict in the Workplace Wednesday 05 April

Managing Grievance & Disciplinary Issues/Managing Sickness Absence

Wednesday 03 May

Managing Remote Staff Available on demand*

Recruitment – Interviewing & Induction Available on demand*

Personal Development Assertiveness & Increasing Self-Confidence Available on demand*

Coaching in the Workplace Available on demand*

Delegation Skills Wednesday 10 May

Influencing & Negotiating at Work/Communications at Work Wednesday 21 June

Managing your Workload/Setting Objectives/Time Management Tuesday 16 May & 20 June

Leadership & Management Creating Lean Services (2 days) Available on demand*

Leadership & Developing Teams2 days; Tuesday 27 & Wednesday 28 June

ILM L2 Award in Leadership and Team SkillsThursday 15 June, 6 July, 14 September & 5 October

L3 Certificate in Effective Management

Thursday 8 June, 29 June, 13 July, 7 September, 28 September, 26 October, 23 November & 14 December

Award in Leadership L5 Available on demand*

Coaching & Marketing L7 Available on demand*

ESF PROJECT OFFERINGLoughborough College are pleased to now be able to offer the following programmes within the ESF workforce development projects.

Progress within work This programme consists of three, one day programmes

ILM programmes level 2 and 3 (See table opposite for start dates)

Distance Learning The following programmes are offered with tutorial support both in the workplace or remotely:

Delivered in the workplace over 13 weeks

Course Content:• Develop a wide range of team leading skills

• Cover aspects of establishing the team, motivation, and communication

• Understand reporting structures

• Gain knowledge of legislation required for the individual to progress within their role

Mandatory Units:• Principles of Team Leading

• Understand Business

• Understand How to Communicate Work Related Information

Team Leading Level 2

FUNDED COURSES

Course Content:• Learn to deliver excellent customer service

• Increase awareness of understanding and meeting customers’ needs

• Giving a great customer experience

• Learn from feedback and promote products and service

Mandatory Units:• Principles of Customer Service and Delivery

• Understand Customers

• Understand Employer Organisations

Customer Service Level 2

Course Content:• Develop understanding of basic administration concepts and practices

• Review essential knowledge for daily and more complex administration tasks

• Learn business and administration national occupational standards

Mandatory Units:• Principles of Providing Administrative Services

• Principles of Business Document Production and Information Management

• Understand Communication in a Business Environment

• Understand Employer Organisations

• Understand How to Develop Working Relationships with Colleagues

Business Administration Level 2

* This course is available on demand. Please contact us for more information about delivery dates.