TRAINING EVENT CLASSES - WORLDPAC Detail Class... · TRAINING EVENT CLASSES Page 1 of 49 ......

*Classes may be subject to changes

TRAINING EVENT CLASSES

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Sponsor Classes with Bullets Instructor(s) Session 1 Category

WTI BMW Fuel Trim Eric Scharping 1 BMW

Short Term Fuel Trim (OBDII)

Long Term Fuel Trim (OBDII)

Relationship between Oxygen Sensorand Fuel Trim

Fuel Trim fault and Control Limits

European Fuel Trim(additive/multiplicative)

Additive and Multiplicative Fuel TrimRelationship

BMW Fuel Trim Fault Specs

Fuel Trim Diagnosis - Where to start

Case Studies - Different FailureScenarios (OBDII) Review TestTechniques and Apply What WasDiscussed Earlier

Case Studies - Different FailureScenarios (BMW specific) Review TestTechniques and Apply What wasDiscussed Earlier

WTI BMW Motorsports 4 Luke Murray 1 BMW

Covering all “F” Chassis MotorsportsVehicles including M3, M4, M5, and M6

A look at What BMW Learned From theE70 MX5

Functional Understanding of EngineMechanical Features From:

S63

S63TU

S55

Engine Management Electrical SystemOverview

Design Overview of "M" Specific ChassisSystem Features

Description of Changes to BodyElectronics Used on MotorsportsVehicles

Autologic/WTI BMW Diesel Technology Brian Chaffe 1 BMW

Covering M57, N57, and N47

Mechanical Design Overview

Air Management



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Swirl Flaps

EGR

Turbo Systems

Crankcase Ventilation

Common Rail Fuel Systems

Glowplug System

Diagnostic and Service Advice

WTI Mini Drivetrain Drew Wolfe 1 Mini

5 and 6 speed Manual Transmissions

Clutch and Flywheel Designs

CVT Diagnostics and Service

Automatic Transmission DiagnosticTechniques

All Wheel Drive Systems Overview

Service and Repair Procedures That WillSave You Time

Autologic/WTI Mini N16/18 Engine Mechanical Hands On Tom Morgan 1 Mini

Engine Design Overview

Turbocharging- Dual Scroll

Valvetronic - Operation, Diagnostics andCommon Issues

MAP Controlled Oiling System Operation

Cooling System Operation, CommonIssues and Fixes

Service and Repair Procedures andBulletins

WTI Understanding & Diagnosing Mercedes-Benz Automotive Electronics, on-board bus systems

Ian Lebby 1 Mercedes

Protons and Electrons: The Principals

Electrical Circuits: Identification andDiagnosis

Ohm's Law - Voltage Drop Calculations

Diagnosing Series and Parallel Circuits

Wire Repair Processes - Correct andIncorrect Procedures

Dual Battery Systems - SAM’s

Intelligent Battery Sensor (IBS) (B95) -How to Analyze the Data

CAN & Networking, Data Frames, D2B,MOST, LIN, Flex Ray, Ethernet.



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On-Board Electrical System and Bus System Diagnostic Procedures

Current Draw Testing, Calculation Spreadsheets

Parasitic Current Draw Procedures

WTI Mercedes M270 M274 M276 & M278 Introduction

Johann Chua 1 Mercedes

Engines 276, 278 & M270 Refresher

M270, M274, M276 & M278 Introduction

Stratified and Homogeneous Combustion

Chain Drive, Tensioners and Replacement

Checking and Setting Engine Timing

Direct Injection, Injector Replacement Procedure

High Pressure Fuel System

Regulated Engine Oil Pump

ECO Start/Stop Function

High & Low Pressure Fuel Systems and Safety Concerns

Charge Air System M278 Diagnosis and Troubleshooting

Autologic/WTI Navigating STAR TekInfo Dennis Woll 1 Mercedes

Star Wiring

Workshop Resources

DTB and LI Document Search

Workshop Information With Workshop Resources and Diagnostics

Workshop Information System (WIS)

Electronic Parts Catalogue (EPC)

Coding and Programming

WTI VW & Audi - ODIS J2534 Factory Scan Tool John Thornton 1 VW/Audi

Purchasing and Installing ODIS - This is a Challenge - Scan Tool Functions:

Navigating the ODIS Window

Guided Fault Finding

Control Modules Tab

Launching Test Plans



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Guided Functions

Performing Adaptations

Measuring Value Blocks

Module Programming

WTI VW / Audi - New Technology Don Bonelli 1 VW/Audi

Nightvision System Overview

ACC Adaptive Cruise Control

Dynamic Steering Operation andDiagnostics

Audi Select- Drive Select Systems

Lane Change Assist

Driver Information Systems

Sport Differential Operational Overview

Innovations in HVAC

Stop Start Technology

Innovative Thermal Management

Networking & Overview

Battery Energy Management

WTI Toyota Engine Repair Dave Macholz 1 Toyota

Factory Level Course Based on theToyota 151 Engine Mechanical Repair

Engine Components and Operation

Engine Lubricants, Filtration, Coolant,and Sealers

Precision Engine Measurements

Engine Classifications, Serial Numbersand Identification

Timing Chain and VVT-I Actuator Serviceand Installation

Mechanical Valve Lash Adjustment andShim Selection

Top Mechanical Problems in Toyota andLexus Engines

Autologic/WTI LR2 3.2L DOHC Engine Tear Down - Live Demo David Meseck 1 Land Rover

Engine Removal Technique

Engine Teardown Live Demonstration

Identifying Engine Controls

Timing Gear Set up and Procedures

Rear End Ancillary Drive Replacement



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Autologic/WTI Exploring Jaguar X351 New Technologies Steven White 1 Jaguar

CAN Networks

Electronic Tailgate

Security System including KeyProgramming

Auto High Beam Assist

Air Suspension

Adaptive Damping

Common Faults to Look For

Infotainment System Overview andCommon Issues

WTI Volvo - New E-drive Engine Allen Osborne 1 Volvo

Overview of the All New Design Done inHouse at Volvo

Component Operation and DiagnosticsIncluding Oil pressure, Coolant flow,Variable cam control, Direct injectionSystems

XC90 and S90 Platform Enhancements

Volvo Hybrid technology Overview

WTI Engine Mechanical & Vacuum Waveforms Ken Zanders 1 Diagnostic

Vacuum Waveform Analysis

Scope Set up

PCV System Pressure Analysis

Diagnosing Specific Engine MechanicalIssues

Cranking Vacuum Waveform Analysis

WTI Understanding & Diagnosing Electric Hybrid Vehicles

G Truglia 1 Diagnostic

Safety Training on Honda, Toyota, Ford

DVOM Usage (CAT III Certified)

Megaohm Meter Usage

Hybrid Diagnosis: Using Scan Tools

Labscope Measurements on Hybrids

Testing High Voltage Batteries

Regenerative Braking SystemOperational Overview

AC to DC inverters and DC to DCconverters

Electric Assist Steering



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Common Service Procedures; OilChanges, Cooling Systems, Tires, Brakesetc.

Real World Testing Procedures

WTI Waveform Analysis - How to Understand Any Waveform

Jorge Menchu 1 Diagnostic

Gain a Deeper Understanding of CircuitAnalysis and Performance

Diodes, Transistors and CapacitorsEffects on Waveforms

Coils, Pintles and Magnetic Fields Effectson Waveforms

Understanding How Electronics Affect aWaveform and How it Can Show theCircuit Elements

Case Studies in Waveform Analysis

WTI Essential Electrical Checks You Should Know Dan Marinucci 1 Diagnostic

Series Circuit Theory, TroubleshootingTips

Measuring Amps and Volts Correctly

Vital Amps Tests such as Key-Off BatteryDrain

Performing Voltage Drop Tests Correctly

Applying Voltage Drop to Computer andSensor Circuits

Dealing with "Open-Load" Conditions

WTI EVAP Diagnostics & Techniques Bernie Thompson

1 Diagnostic

Tools and techniques for EVAP failures

Finding the small leaks

The importance and use of the flowgauge

Using CO2 for leak detection

Foam detection for leaks

WTI/ ZF ZF 6HP Transmission Operation & Diagnostics Mickey Figuroa / Francisco Moreno

1 Diagnostic

ZF 6HP 6 speed Operation andDiagnostics

Torque Converter Operation and



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Diagnostics

Oil Change Service, Different Methods

Diagnostics and Servicing of aMechatronic unit

Mechatronic Programming and SoftwareUpdates (Autologic)

Common Problems and Solutions

6HP Applications: Audi, BMW, Jaguar,Ford, Land Rover, Lincoln, Kia, Hyundai,Bentley and Maserati

WTI/ ZF Suspension & Powertrain Performance Dirk Fuchs 1 Diagnostic

Suspension:

Adjustable shock absorber

Suspension settings and adjustment

Driving behaviors

Different settings in high and low speed

Powertrain:

Clutch and release performance systemsin operation

Clutch release system operation anddiagnosis

Different friction surfaces

Race applications

Denso Ford Hybrid Diagnostics Rick Kelly 1 Diagnostic

Identifying module responsibility bymodel (PCM, TCM, TBCM, BECM, BPSM& BEC)

Disabling, interlock circuits, inertiaswitches, and other power-up/power-down information

Traction battery air & HVAC coolingsystems

Transaxle cooling and controls (MECS)

Various combinations of electro-hydraulic braking systems

Electric power steering & HVACcompressors

Hybrid drive diagnostics, including highvoltage isolation faults, batteryperformance, transaxle performance,battery cooling, and transaxle cooling



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Denso Chrysler Air Induction & Emissions Systems Dean Parsons 1 Diagnostic

Crazy Fuel Trim & O2 sensor issues

Great methods for finding elusive Rear Fuel Trim faults

Diagnosing with O2 sensor “goal voltage”

Variable Camshaft Timing (VCT) systems

Partial throttle-by-camshaft engines with low idle vacuum

New poorly-explained air injection systems

The new GPEC PCM

Definitively identifying failed PCMs vs. other faults

Best tests for LCP, NVLD & ESIM EVAP systems

Denso Hyundai & Kia Air Management & Emissions Systems

Wally Mouradian

1 Diagnostic

MAP and MAF sensors, and how each is affected by various breathing and sensor faults

Traditional idle controls and generations of Electronic Throttle Controls (ETC)

Electronic Wastegate Turbochargers with intake side boost-dumping (Ratio Control Valve)

Variable induction systems coverage, including VIM, VIS, and VCM

Conventional EVAP systems and monitors

DM-TL EVAP systems with unique heated leak detection pumps – learn how they fail

Strangely named PIDs that you'd never recognize

EGR systems

Catalytic converter diagnostics using Scan Tool PIDs & functions

Continuously Variable Camshaft Timing (CVVT) systems and the issues that cause the most failures

Denso Mechanical Variable Valve Timing & Lift Gary Machiros 1 Diagnostic

Hydraulic, Electronic & Magnetic Clutch



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VVT systems

Variable lift & valve clearance faults

Finding stretched/jumped timing without disassembly

Differentiating mechanical & VVT failures

Stuck actuators vs. stuck solenoid diagnostics

Finding internal oiling faults from the outside

Leverage Scan Tool PIDs & functions to eliminate the most possible causes with the least effort

Bosch Bosch Brake Technology Update James Wilson 1 Diagnostic

Fundamentals of Braking Forces Review

Anti-Lock Brake System (ABS) Overview

Electronic Stability Control (ESP)

Best Recommended Practices for Brake Service

Systematic Brake Inspection Process

Top 10 tips to Ensure a Successful Brake Service

ACDelco New Internal Combustion Engine (ICE) Technologies

Lee Hammler 1 Diagnostic

Homogenous Charge Compression Ignition

Active Fuel Management

Camshaft Variable Valve Lift Systems and Active Fuel Management

Advanced Variable Valve Timing

Spark Ignition Direct Injection

ACDelco ACDelco The Connected Vehicle Jerry Mungle 1 Diagnostic

Telematics Overview

Dispelling Telematics Myths

Description of the Telematics Technology Including the OnStar System

Diagnosing Telematics Systems & What’s Available from GM to the Aftermarket Repair Shop

Delphi Hybrid Electric Vehicles Service and Greg Moyers 1 Diagnostic



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Maintenance - SV11240-11B1

Hybrid Electric Systems Overview -Components & Operation

Hybrid Safety

Tools & Equipment

Tips & Techniques for Diagnosis

WTI The Visionary Leader Bill Greeno 1 Management

Understanding What Leadership is

Learn the Difference Between Leaders,Managers, and Supervisors

Learn How One Owner can Effectivelybe Visionary Leader, an EffectiveManager & A Helpful Supervisor

WTI Creating a Buzz Bogi Lateiner 1 Management

Creating Fanatical Fans of Your Business

Tools for Creating a Quick Surge in CarCount

Defining Your Brand and YourCustomers

Increasing Word of Mouth Business

Attracting Media and Social MediaAttention

WTI Achieving Operational Excellence Bill Haas 1 Management

A Business Strategy to Gain aCompetitive Advantage

Execute your Processes moreConsistently & Reliably

Every Employee sees the Flow of Valueto the Customer

The Constant Pursuit of ImprovedPerformance & Profitability

Deliver an Exceptional Experience forEmployees & Customers

WTI CREATING PROFITABLE SALES Jeremy O’Neil 1 Management

Are your sales skills current and up todate?

Do you know how to create profitablesales for your shop?

Delivering an amazing sales presentationthat will wow your client



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Overcome sales objections

A complete system that will help youclose more sales, increase gross profit,and create client for life referralrelationships



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WTI BMW Driver Assistance Systems Eric Scharping 2 BMW

Heads-Up Display (HUD) Operationand Service Functions

Nightvision (NVE) System Overview

Park Distance Control (PDC) and TopRear Side View Camera (TRSVC)System Components and DiagnosticTips

Park Assistance System - Functionand Service Notes

Lane Departure Warning and HighBeam Assistant System Operation

Blind Spot Detection SystemComponent Inspection and Repair

WTI BMW Turbo Direct Injection Engines Luke Murray 2 BMW

Covering N54, N63, and N74mechanical Design and ElectricalSystems

Why is This the Future of theInternal Combustion Engine?

Overview and Diagnostic Proceduresof Forced Induction Air ManagementSystem Including:

Turbocharging

Waste gate Control

Air Charge Cooling

Diverter Valves

2nd Generation High Pressure FuelSystem Operation and CommonProblems

Autologic/WTI BMW Diesel SCR Systems Brian Chaffe 2 BMW

DEF, What is it? Why do we Need?How Does it Work?

1st and 2nd Generation SCR

Active vs Passive Tanks

Pumps, Heaters, and Level Sensors

Injectors and Mixers

Service Procedures andRecommendations

Diagnostic Routines



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WTI Mini F56 Introduction Drew Wolfe 2 Mini

Body and Trim Changes and Updates

B38 and B48 Engines

Predictive Drivetrain and MSAFunctions

Bus Systems Overview

Chassis & Suspension Updates

Autologic/WTI Mini N16/18 Engine Mechanical Hands On Tom Morgan 2 Mini

Engine Design Overview

Turbocharging- Dual Scroll

Valvetronic - Operation, Diagnosticsand Common Issues

MAP Controlled Oiling SystemOperation

Cooling System Operation, CommonIssues and Fixes

Service and Repair Procedures andBulletins

Autologic/WTI Mercedes Engine 272 Repair Live Demo - Introduction to 276 Engine

Jeff Henschel 2 Mercedes

M272/273 Components & Operation

Fuel System Control Unit Function

Base Timing Check and RepairProcedures

Live Balance Shaft Demonstration

M272/273 Common Issues

M276/278 Introduction KeyDifferences

WTI Access and Drive Authorization Systems - IR Systems, DAS 2 thru DAS4 & Keyless go


Passenger Car Drive AuthorizationSystems

Illustration of All Keys Used andIdentification

Diagnosis of DAS, DAS 1a, DAS 2,DAS 2a, DAS X, DAS 2b, DAS 3, DAS 4

Keyless Go, Generations 1,2,3 and 4,Function, Repair and Diagnosis

Using the Keyless Go Test Sheet

WTI B-Class Electric & Hybrid - S-Class (V222) Nathan 2 Mercedes



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Plug-in HYBRID Introduction Canson

Electrical System Diagnosis andOperation

Energy Management SystemOverview

High-Voltage Battery Safety,Operation and Diagnostics

Charging infrastructure Overview

High-Voltage Power Distributor &Interlock Circuit

Cooling System Circuits

Networking, Diagnosis &Disconnecting Power for Working onthe Vehicle

System Description of S-Class Plug-InHybrid

DC/DC Converter & PowerElectronics Control Unit functions

High-Voltage Safety, Disconnectingthe Power QR Code for RescueServices

Voltage Proof Test Procedures

Autologic/WTI 2013 Range Rover Introduction and Overview

Kelly Conklin 2 Land Rover

Electronic Parking Brake System

Terrain Response 2 Auto

Dynamic Response System

Air Suspension

Adaptive Damping System Operationand Diagnosis

Transmission Overview

Vehicle Components and Layout

WTI Toyota Engine Controls I Dave Macholz 2 Toyota

Factory Level Course Based on theToyota 852 Engine Controls

Diagnostic Tools: Selection andDiagnostics

Techstream, TIS and Pico Scope

ECM Sensor Operation

Air Induction System Overview

Fuel delivery System Operation andDiagnostics



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Injector Duration and Fuel Trim

ECM Outputs

Variable Valve Timing

EGR Systems

D-4 and D-4S Direct Injection

WTI VW - CBEA Engine Timing and Common Problems

Craig Shippy 2 VW/Audi

Timing Chain Set-up

Fuel System Components Operationand Diagnostics

Reading Measured Value Blocks

Common Problems and Fixes

Repair Procedures

WTI VW Audi - Service & Repair Essentials Don Bonelli 2 VW/Audi

VW/Audi Scan Tool Approach &Usage

Wiring Diagrams

Service Information usage & strategy

Networking Systems


Immobilizer & Key Coding

Driver information & flexible serviceintervals

Special Service Procedures

WTI Volvo VIDA Diagnostic System Allen Osborne 2 Volvo

High Speed and Low Speed networkoverview

Fiber Optics network overview

Single wire serial network overview

Monitoring Networks with VIDA

Network checks with DVOM

VIDA Network troubleshooting tools

Hella A/C System Operation, Diagnosis & Service Pete Bradley 2 Diagnostic

Learn About Modern AirConditioning Systems From TheExpert

European Models Including BMWand Mini

R1234yf - Properties & System



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Operation

CO2 AC Systems - Current Models &the Future

Heat Pumps & Resistance Heat forEngines not Producing Enough Heatfor the HVAC System

Dual Systems for Passenger Comfort& Battery Thermal Control

WTI Expert Evap Diagnostics & Techniques G Truglia 2 Diagnostic

EVAP System Overview

Vacuum Decay Systems - Operation,Diagnosis, Repair

Leak Detection Pump Systems -Operation, Diagnosis, Repair

Natural Vacuum Leak DetectionSystems - Operation, Diagnosis,Repair

DMTL - Operation, Diagnosis andRepair

Tools and Techniques for Diagnosisand Leak Detection

WTI Wiring and Circuit Analysis - Tracing & Understanding Circuits

Jorge Menchu 2 Diagnostic

Creative Color Coding to TraceCircuits

Hands-on In Class Color Coding

Understanding Circuit Elements andOperation

Circuit Case Studies

WTI Advanced Vehicle Diagnostics Scot Manna 2 Diagnostic

Can All Broken Vehicles be FixedWith a Scan Tool?

When Only a Scope can Diagnosesome Intermittent Issues

GM Ignition System Case Studies of“Unfixable” Cars

Acura Transmission Problem,Neutrals in 4th gear, 8- ChannelsScope Diagnosis

Toyota TCC Problem Case Study



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WTI/ ZF ZF 6HP Transmission Hands-on Overhaul & Technical Updates

Mickey Figuroa / Francisco Moreno

2 Diagnostic

Basic and evolved theory andprinciple of the torque converter

Power Transfer. Difference between"Clutches" & "Brakes". Planetarygears set, description, designs andfunction

Disassembly & Assembly Do’s andDon'ts

Valve body evolution toMechatronics

Codes, descriptions, logic, diagnosticprocedures

ABS, DSC, DME influence on EGSshifting and adaptations

Common repairs/ failures

6HP Applications: Audi, BMW,Jaguar, Ford, Land Rover, Lincoln,Kia, Hyundai, Bentley and Maserati

WTI/ ZF ZF 8HP Transmission Operation & Diagnostics

Dirk Fuchs / Niel Speetjens

2 Diagnostic

ZF 6 and 8HP Operation andDiagnostics

Torque Converter Operation andDiagnosis

Oil change service, differentmethods

Diagnostics and Servicing of aMechatronic unit


6 and 8HP Adaption

Denso Toyota Hybrid Diagnostics Wally Mouradian

2 Diagnostic

High voltage battery failures

Low voltage faults causingmisleading codes & symptoms

Battery and transaxle overheatingfaults

Various READY-up issues

Escape A/C-cooled traction battery



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faults

Electric power steering and A/Csystem failures

ABS & regenerative brakingproblems

Shifting and Park command faults

Prius coolant storage, HC storingcats, and exhaust-heated coolingsystems

Engine no-start, no-crank, misfire,whining, rumbling, and otherdiagnostic tips

Denso General Motors Air Induction & Emissions Systems

Gary Machiros 2 Diagnostic

Evolving OEM Scan Tool options -and the confusing limitations of each

GM’s 8-wire MAF sensor withhumidity & BARO signals

Help for ETC throttle relearnnightmares

Drive-By-Wire (ECT) systems

Gen IV V8 Active Fuel Management(cylinder kill) noises & failures

Variable Camshaft Timing (VCT)faults - oil, actuator, solenoid orchain?

All EVAP & EGR systems

Great Catalyst Diagnostic Procedures

Denso Intermittent Drivability Diagnostics Strategies

Dean Parsons 2 Diagnostic

Customer & technician worksheetsto focus the diagnosis of code and n-code drivability faults

Disciplines for testing effectivelywhile not unintentionally correctingthe fault before defining it

Volumetric Efficiency testing toverify MAF, compression, camtiming, intake, and exhaust systems

Fuel Trim testing over a wider rangeof conditions to let adaptationindicate the nature of the fault



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Bosch Bosch Oxygen Sensor Diagnostics James Wilson 2 Diagnostic

Oxygen Sensor Design & Theory

Oxygen Sensor Construction

Air Fuel Ratio and Wide Band SensorOverview

Sensor Diagnostics with Scan Tooland Labscope

Case Studies to DemonstrateDiagnostic Strategies

CRP Power Steering Operation & Diagnostics Trevor Potter / John Treece / Tommy Rutherford

2 Diagnostic

Learn PS Operation & Diagnosticsfrom the experts that diagnose &rebuild them

Electronic Power Steering (EPS) -Components & Operation

Electronic Power Steering (EPS) -Diagnostics & Testing

Hydraulic Power Steering -Operation, Diagnostics & Tools

ACDelco ACDelco Hybrid & Start Stop Systems Operation & Diagnostics


Start & Stop E-Assist System

Hybrid System Types

Delco Two-Mode Hybrid 300 VoltSystem Operation

High Voltage Disconnect, DisableVerify, & Discharge Procedure

Delco Hybrid System Diagnostics

Delphi Diagnosing and Repairing Misfire Monitor Failures - SV11358-11B1

Barry Hoyland 2 Diagnostic

Scan Tool Misfire Data Analysis

Tricks & Techniques for MisfireDiagnostics

Scope Analysis for Misfire

Misfire Case Studies

Delphi Mode $06 Data and Drive Cycle Diagnostics -SV10922-11B1

Greg Moyers 2 Diagnostic



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Mode $06 data is some of the mostmisunderstood and underused scantool data available on today’svehicles.

Identify marginally performingcomponents and advise the vehicleowner of future potential problems

Avoid Unnecessary comebacks withMode 6 data

Understand and interpret Mode $06data in order to use it to its fulladvantage

Delphi ABS & Stability Control Systems David Hobbs 2 Diagnostic

Anti-Lock Brake - Components,Operation, Diagnosis & Repair

Stability Control - Components,Operation, Diagnosis & Repair

Torque management and totalsystem integration including CANcommunications

Hybrid brake-by-wire

Common electronic stability controlproblems

WTI Improving Your Margins and Your Profits – How the Best Shops Do It.

Cecil Bullard 2 Management

3 things CRITICAL for FinancialSuccess

Creating the WIN – the Metrics thatWIN

How Productivity and ARO affectMargins

10 Steps to Getting Your BestMargins that Others are Doing

The 3 Easiest Ways to IncreaseMargins

WTI Effective Leadership Strategies Bill Haas 2 Management

When Leaders Fail, People Quit

People Depend on you to ProvideDirection, Vision & Purpose

Improve the Opportunities for yourTeam to Excel

Create Alignment Between



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Individual & Team Objectives & Goals

Develop a Culture That Empowers People & Provides Positive Influence

WTI 15 SECONDS TO YES – What to do after your first NO!

Jeremy O’Neil 2 Management

What do you do when a customer says no to a sale?

The first no is just a test from the customer

Many service advisors don’t know how to get beyond the first no without putting undo pressure on the customer to buy

A complete system to help you move beyond the first no in a non-threatening way that will assist you in closing more sales



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WTI BMW Hybrid Vehicles Eric Scharping 3 BMW

Brief History of BMW hybrid vehicles

Outline of the Additions / Changes tothe N55 engine

Overview of the Electrical Machineand the Electrical Machine Electronics

Energy Management of the High andLow Voltage Systems

Safety and Service Guidelines

WTI BMW Passive Safety Systems Luke Murray 3 BMW

Understanding FIRST - FullyIntegrated Road Safety Technology

Covering all BMW Systems: MRS 1-7,Byteflight, ACSM

Overview of System Componentsincluding: Airbags, Seatbelts, BatterySafety Terminal, Battery SafetyTerminal, Energy Absorbing BodyStructures

Functional Description and RepairProcedures of Seat OccupancyDetection Systems

Overview of Rollover ProtectionSystems Used in Convertibles

Discussion on Diagnostic Proceduresand Service Information WhenWorking With Airbag Systems

Autologic/WTI BMW Bus Communication Systems Dan Calleja 3 BMW

Single Wire Communication System

K-bus, I-bus, BSD, LIN bus Differencesand Diagnostics

CAN Systems Operations

Pt-can, K-can and F-can Diagnostics

Dual Can Systems Overview

K-can2 and PT-can2 Differences,Operations and Diagnostics

ICM: A Complete Look

Flexray System Layout and Overview

Efficient and Effective DiagnosticTechniques for Fiber Optic Systems



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Autologic/WTI BMW / Mini Anti Theft Paul Rupert 3 BMW/Mini

BMW and Mini Anti-theft Systems - Complete Run Through

Immobilizer EWS

CAS System Operation

Comfort Access How Does it work?

Alarm System Operation

Central Locking System Overview

WTI Mini Engine Management Drew Wolfe 3 Mini

Air Management System Complete System Overview

Valvetronic Operation and Diagnosis

Turbocharging: Operation, Overview and Diagnostic Strategies

TVDI Operational Overview

Direct Fuel Injection Diagnostic Routines

High Pressure Pumps

Vacuum Control Operation

Ignition Systems Diagnostic Strategies

“Super Knocking” What is it and How to Look For It

Autologic/WTI Navigating STAR TekInfo Dennis Woll 3 Mercedes

Star Wiring

Workshop Resources

DTB and LI Document Search

Workshop Information With Workshop Resources and Diagnostics

Workshop Information System (WIS)

Electronic Parts Catalogue (EPC)

Coding and Programming

WTI Mercedes-Benz Radar Assist Systems - ADAPTIVE BRAKE - Function, diagnosis & repair


All Systems at a Glance

Traffic Sign Assist Operational Overview

Stereo Multifunction Camera Diagnostics

DISTRONIC PLUS with Steer Assist



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BAS PLUS with Intersection Assist

PRE-SAFE® Brake with Pedestrian Detection

Attention Assist

Active Blind Spot Assist

Active Lane Keeping Assist

Active Park Assist

360° Camera, Common Problems and Calibration Procedure

Night View Assist Plus

Adaptive Brake, Function, Diagnosis and Repair

WTI 722.9 Hands-on – Brief Overview of the new 9-Speed Automatic Transmission (725.0)

Nathan Canson 3 Mercedes

722.6 Refresher and Common Issues

722.9 Modified Oil Container and Oil Change Procedure

Hands-on Disassembly and Assembly of 722.9

Electrohydraulic Control Module, Solenoid Replacement Procedure

DIRECT SELECT Module (DSM) Common Problems

Fuel Economy (FE) Torque Converter

Introduction of Auxiliary Oil Pump (ZÖP)

Procedure for Customer Complaints & Repair

Comfort-Related Complaints in Torque Converter

Introduction to the New 9-Speed Automatic Transmission (725.0)

Autologic/WTI The LR2 Evolution Overview David Meseck 3 Land Rover

2013 and up The Redesign, Intro and Overview

Bus Systems and Communications

Security System Operational Review

Vehicle Systems Diagnostics

Problem Solving with Fault Codes

Identify Common Problems and Repairs



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Autologic/WTI Exploring the Jaguar XF (2008-2010) Steven White 3 Jaguar

Vehicle Electronics Summary

CAN Network

MOST Overview and Diagnostic Strategies

FET Diagnostics

Body Systems

Blind Spot Monitoring

Jaguar Sense Overview

Pedestrian Protection Systems

Security Systems

Petrol Engines

Gear Selector Module

WTI Toyota Engine Controls II Dave Macholz 3 Toyota

Factory Level Course Based on the Toyota 874 Engine Controls

Advanced Diagnostics and Monitors

Misfire Diagnosis

Advanced Air Delivery and Fuel Injection Diagnosis

Advanced Fuel Trim Strategies

A/F, O2 and Catalytic Converter Strategies and Diagnosis

Single and Dual Pump Secondary Air Injection

Evaporative Emissions Systems and Diagnosis

WTI VW & Audi - Variable Camshaft Timing - Operation & Diagnostics

John Thornton 3 VW/Audi

VCT - Theory and Operation

VCT - Scan Data Analysis

Intake Cam Adjusters - 1.8L and 2.8L Engines

Vane Phasers - 2.0L, 2.5L and 3.6L Engines

INA Vane Phasing - 2.0L Chain Drive Engines

Audi Valve Lift System - 2.0L Chain Drive Engine

WTI/ ZF VW/Audi - Chassis Dynamics & Steering Dirk Fuchs 3 VW/Audi



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Technology

Steering Systems Overview

Electro Mechanical Steering Systems

Basic Settings and Flashing

Dynamic Steering (Audi)

Driver Assistance Functions

Side/Lane Assist Systems

ACC Operation and Diagnostics

ABS / EPS Function and Diagnostic (TRW)

Electronic Parking Brake (TRW)

Maintaning the Brake System

Common Issues and Diagnostics

Weber/WTI Performance Weber Carburetor Tuning & Fuel System Design

Bud Pauge 3 Hi Performance

Performance and Economy Tuning

Fuel Control and Timing Control

Myths and Misinformation on Weber Tuning

Complete Fuel System Set-up, Including Fuel Delivery

Correct Tuning for Street and Track

Multiple Weber Carburetor Systems

Porsche 911 & 912 Common Problems and Solutions

BMW Dual Carburetor Common Problems and Solutions

WTI Fluid Dynamics Rob Morrell 3 Diagnostic

Everything You Always Wanted to Know About Engine Oil, But Were Afraid to Ask

The Base Stock

Mineral Oil Properties

Hydro-Cracked Oil

Synthetic Oil Properties

Oil Additives

Elements Affecting Oil Deterioration

Oil Change Interval Politics, Legal Issues & Practical Practices

WTI Engine Mechanical II-Exhaust Waveforms Ken Zanders 3 Diagnostic



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Detecting Misfire With an Exhaust Pressure Transducer

Misfiring Cylinder Identification

How to Set up Your Scope for Exhaust Waveform Analysis

Random Misfire Diagnostics P0300

Case Studies in Misfire Detection

WTI Misfire Diagnostics G Truglia 3 Diagnostic

CMP and CKP Diagnosis

COP Waveforms

Quick ICM Testing

The Spray Bottle Test Method

Scan Tool Misfire Diagnostics

Common Failures - Diagnostics & Fixes

The Rubber Hose Trick

WTI Fuel Injection Operation and Diagnostics Bernie Thompson

3 Diagnostic

It's all about the Air - Confirming Correct MAF calculation

Calculating Fuel Delivery - Sensors & Calculations

Fuel Delivery - Operation, Issues & Repair

Speed Density - Calculated Air Flow

Scope Diagnostics

WTI/ ZF ZF 8HP Transmission Overhaul Joe Laubinger / Niel Speetjens

3 Diagnostic

ZF 8HP Operation and Diagnostics

Torque Converter Operation and Diagnosis

Oil change service

Transmission diagnostics


Adaption Procedure

Denso Ford Air Management & Emissions Systems Rick Kelly 3 Diagnostic

AIR MANAGEMENT SYSTEM COVERAGE

Highly controlled turbocharging systems



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Better MAF sensor testing

The best tests ever for finding lower intake leaks

Electronic Throttle Control (ETC) system variations

EMISSIONS SYSTEM COVERAGE

Conventional EVAP system tips & tricks

EVAP system variations (Purge vs. VMV)

Extensive EVAP Monitor explanations & examples

Newer Natural Vacuum (passive) EVAP systems

Improved EGR root-cause diagnostic tips – especially for older DPFE systems

Electric Air Pump systems

Catalytic Converter diagnostics

New oil and pin-controlled Variable Camshaft Timing (VCT) systems

Denso Transmission In-Car Diagnostics Gary Machiros 3 Diagnostic

Quickly differentiate between transmission, engine mechanical, engine management, suspension & other possible causes.

Use application charts to map out power flow to determine what components are being used under fault conditions.

More effectively test sensors, switches & solenoids under loaded conditions.

Leverage Scan Tool PIDs & functions to eliminate the most possible causes

Bosch Gasoline Direct Injection (GDI) Carl Schneider 3 Diagnostic

GDI – Components, Operation & Diagnostics

GDI Operating Strategies

Fuel Delivery System Overview

Low Pressure System & Operation

High Pressure System & Operation



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Review Common Sensors and Actuators

Bosch Bosch Fuel Pump Diagnostics Bob Pattengale 3 Diagnostic

Fuel Pump Design

Fuel Pump Diagnostic Techniques - Waveform Analysis Amperage & Voltage

New Fuel Pump Technology

Understanding Pressure vs. Volume

Current Probe Diagnostics

Replacement Tips to Avoid Comebacks

ACDelco Hybrid Systems Components - Operation - Overview & Service


Hybrid Safety

Camry Hybrid - Components, Operation & Service

Chevrolet Volt - Components, Operation & Service

Buick E-Assist - Components, Operation & Service

ACDelco Duramax Diesel Engine - Components, Operation & Service

Jerry Mungle 3 Diagnostic

Injection System Operation & Service

Glow Plug Design & Strategy

Exhaust Treatment Systems Operation & Service

EGR Operation & Service

Variable Nozzle Turbocharger Operation

Cooling System Design & Operation

Delphi Diagnosing and Repairing Catalyst and O2 Monitor Failures - SV11246-11B1

David Hobbs 3 Diagnostic

Catalyst Diagnostic Strategies

Catalyst Scan Tool Data Analysis

Catalyst Monitor Operation

Case Studies for P0420 & P0430

Delphi Air Conditioning Systems - SV10925-11B1 Barry Hoyland 3 Diagnostic



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HVAC - Components, Operation, Diagnosis & Repair

Properties of Current & Future Refrigerants

The J2788 standards and what it could mean for your business

Procedures that help safeguard against compressor failures and what you can do to help avoid comebacks.

Latest diagnostic and service procedures to help address various system performance problems

WTI Creating a Successful Exit Strategy – Getting OUT and Getting What You WANT

Cecil Bullard 3 Management

How Shops are Valued

6 Steps to Creating the Highest Value for Your Business

Finding the Right Person to Buy Your Business

9 Ways to Secure Your Exit on Your Terms

Negotiating the Best Terms

Now What…?

WTI Success Culture in the 21st Century Bill Greeno 3 Management

Learn What Employees Want

How to Develop a Healthy Culture

How to Host Effective Meetings

Becoming the Educator in Your Shop

Learning Styles

Teaching Styles

Partnering in the Learning Process

WTI Recruiting and Training Technicians Bogi Lateiner 3 Management

Finding Seasoned Techs

Attracting new Technicians

Developing an Apprenticeship Program that Works

How Can we Shape Future Generations (as Individuals, as Shops, as an Industry)



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WTI SELLING DIAGNOSTIC SERVICES FOR MAXIMUM PROFITS


How to sell Diagnostic Services for Maximum Profit

How to create Diagnostic Service Packages that auto repair consumers will pay for

A step by step system for identifying the right type of jobs to apply diagnostic charges to and how to properly present these sales to customers.

How to deal with the 5 most common sales objections presented when selling diagnostic services

Create a more profitable repair shop



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WTI BMW Efficient Dynamics - Energy Management

Eric Scharping 4 BMW

Battery Technology Evolution and Applications - Flooded Lead Acid to Lithium Ion

Testing, Inspection, Service Tools and Procedures - Flooded Lead Acid, AGM, NiMh and Lithium Ion Batteries

Energy Diagnosis - Components, Terminology, Information, Diagnostics

IBS designs (BSD vs LIN)

Automatic Start/Stop (MSA) Features and Options

Energy Recovery/ Regenerative Braking with IGR Function

WTI BMW Turbo Valvetronic Direct Injection (TVDI)

Luke Murray 4 BMW

Covering N55, N20, and N63TU

Is this the real future for BMW engines?

Air Management

Valvetronic Generation 3

Twin Scroll Turbos

Electronic Waste gate Functions

Elimination of Diverter Valves

Fuel System Improvements

Engine Management Overview

Problems Addressed and New Ones Created

Autologic/WTI BMW / Mini Anti Theft Paul Rupert 4 BMW/Mini

BMW and Mini Anti-theft Systems - Complete Run Through

Immobilizer EWS

CAS System Operation

Comfort Access How Does it work?

Alarm System Operation

Central Locking System Overview

WTI BMW / Mini Infotainment Drew Wolfe 4 BMW/Mini

iDrive System Features and Overview



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Generations and Improvements to The Following:

Combox, Connect, Apps, Active Sound CarPlay and MJoy

Programming & Retrofits: Tips, Tricks and Time Savers

Autologic/WTI Mini N14 Engine Hands On Tom Morgan 4 Mini

N14 Timing Chain Diagnosis and Repair

Common Faults and Failures

Live Demonstration of Timing Chain Replacement N14

Introduction to New Engine Technology N16 & N18

Autologic/WTI Mercedes Engine 272 Repair Live Demo - Introduction to 276 Engine

Jeff Henschel 4 Mercedes

M272/273 Components & Operation

Fuel System Control Unit Function

Base Timing Check and Repair Procedures

Live Balance Shaft Demonstration

M272/273 Common Issues

M276/278 Introduction Key Differences

WTI Principles of Steering: Optimized & Electric, Suspension & Damping Systems - Active Body Control ABC 2


Steering Systems, Overview & Common Problems

Servolectric® Steering System, Introduction & Common Problems

Basics of Shock Absorbers and Common Issues

Mercedes Active Body Control (ABC & ABC 2), MAGIC Suspension

Active Curve System (ACS) - W166

Mercedes-Benz Airmatic Systems, Common Problems and Repair

Lateral Dynamics Systems Diagnostics

Principle Design of Suspension Systems



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Vehicle Assist & Adaptive Systems Overview

Mercedes-Benz Composite Brake Disc (222 S-class)

WTI New model Introduction - MY16 GLE450 AMG Sport Coupe AMG GLA4 C-Class (W205) & 2015 GLA

Nathan Canson 4 Mercedes

Introduction of the new GLC-Class Model series 253

Introduction of the GLE-Class 166 & GLA-Class Model Series 156

Introduction of MY16 GLE450 AMG Sport Coupe

Audio, Communications and Telematics Systems Introduction

Overview of Complex Vehicle Functions

High-Voltage Safety & Rescue Separation Point

Interlock Circuit

Electrical Fuses in High-Voltage Battery

Aluminum Rear Axle Differential

Networking System Function and Diagnosis

Maintenance Strategy Analysis & New Technical Features

Haptic Accelerator Pedal Functions and Diagnostics

Operation Modes, HYBRID, E-MODE, E-SAVE & CHARGE

Autologic/WTI Range Rover Evoque: New Vehicle Systems Kelly Conklin 4 Land Rover

Communication Data Buses

Passive Entry and Passive Start Systems

SRS System Overview

Infotainment Systems - Layout and Function

Electric Power Assisted Steering - Description and Operation

Adaptive Dynamics - MagneRide Suspension



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2.0L GTDi Engine Overview

WTI Toyota Techstream and TIS Dave Macholz 4 Toyota

Get the Most Out of Techstream and TIS

Custom Data Lists and Graphing

Engine Compression Testing

Active Tests Applied

Utility Menu Applied

AF and O2 Diagnosis

Monitors: Overview and Diagnostics

Techstream EVAP Tests

WTI Autologic VW/Audi - Diagnostics and Coding Craig Shippy 4 VW/Audi

Replacing Engine Control Unit New and Old Unit

Transmission Programing and Coding

Remote Programing

Airbag Control Unit Programing

Steering Angle Sensor Programing

Electronic Rear Brake Adapting and Basic Setting

Programing Keys

WTI VW - Common Rail Diesel Don Bonelli 4 VW/Audi

Engine Mechanical Overview

Fuel System Overview (Low and High Pressure)

Piezo Injector Design, Operation and Servicing

Engine Management Theory & Controls

VTG Turbocharger Operation

Exhaust Gas Treatment including NOx Controls

Scan Tool Diagnostics

WTI High Performance Engine Technology Allen Osborne 4 Hi Performance

Overall Design Strategy: Making the Right Choices First

Designing and Modifying Engines for



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Increased Performance

Cylinder Head Design Considerations

Piston and Reciprocating Assembly Options

Camshaft Design and Function

Turbo, Supercharger, Nitrous and Alternate Fuels

Hella New Vehicle Lighting Technology Pete Bradley 4 Diagnostic

Elements of the "Matrix" Headlamp System

Lighting Circuits - Operation, Diagnostics & Repair

Headlamp Aiming - Tools & Equipment

Cameras for lane Recognition & Collision Avoidance

Camera - Scan Data, Diagnostics & Alignment

Changing Tires - Changes Everything

WTI Engine Mechanical III-In Cylinder Analysis Ken Zanders 4 Diagnostic

Diagnosing Engine Mechanical Compression Problems With a Pressure Transducer

Diagnosing Plugged Exhaust From the Spark Plug Hole

Identifying VE Problems

Valve Timing Diagnosis and Confirmation

WTI Catalyst Diagnostics - Diagnosing P0420s & P0430s

G Truglia 4 Diagnostic

Identify Interrelated Systems, Common Problem Components and Systems

Reading and Interpreting Scan Tool Data Including Mode 5 and Mode 6

Utilize Fuel Trim , Air Fuel Ratio & HO2S Sensors

Identifying Applications Where Programming is Necessary

Exploit State-of-the-art Misfire Analysis Pressure Transducers and



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Interpretive Software

Correctly Apply Fuel System Cleaning and De-Carbonization

WTI Air/Fuel Sensor Diagnostics Scot Manna 4 Diagnostic

Air\Fuel Sensor Operation

Why has the Market Changed to Air\Fuel Sensors

Known Good Vehicle Data

Understand the Need to Verify Proper Sensor Operation

Multiple Manufacturer Case Studies of Drivability Problems Caused by Air\Fuel Sensors

WTI The Pressure is on Bernie Thompson

4 Diagnostic

Identify misfiring cylinders through tail pipe pressure, making PO300 DTC’s a snap

Find camshaft to crankshaft timing problems through the sparkplug hole

How to test variable camshaft timing problems

Find intermittent valve sealing problems; Intake and Exhaust

Diagnose piston ring sealing problems

Find restricted exhaust problems through the sparkplug hole

Identify ignition timing problems on modern engines through the sparkplug hole

WTI/ ZF ZF 6HP Transmission Operation & Diagnostics Mickey Figuroa / Francisco Moreno

4 Diagnostic

ZF 6HP 6 speed Operation and Diagnostics

Torque Converter Operation and Diagnostics

Oil Change Service, Different Methods

Diagnostics and Servicing of a Mechatronic unit

Mechatronic Programming and Software Updates (Autologic)



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6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati

WTI/ ZF ZF 9HP Transmission Overview and Common Issues

Dirk Fuchs 4 Diagnostic

ZF 9HP Operation and Diagnostics

Torque Converter Operation and Diagnosis

Hands on Transmission Repair


Denso Ford Powerstroke Diesel (6.0L) Wally Mouradian

4 Diagnostic

Mechanical issues, including lifters, cylinder heads, & common leaks

Low & high pressure oil systems, including shortcuts to quickly differentiate between oil faults, high pressure leaks, injector control issues, and many other causes of the most common complaints: No-starts & hard-starts

The complex relationships between turbo controls & EGR systems

The best ways to find restrictions & leaks

Denso Advanced Circuit & Electrical Testing Rick Kelly 4 Diagnostic

Identify the circuit type (series, parallel, combination)

Classify the fault (opens, shorts, high resistance)

Trace the current path, parallel paths, and enabling paths

Bosch Bosch Common Rail Diesel (CRD) Carl Schneider 4 Diagnostic

Common Rail Diesel (CRD) Theory and Operation

Fuel Delivery Methods

Low Pressure

High Pressure

Piezo and Solenoid Injector Overview



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Overview of Typical Sensors and Actuators

Diesel Aftertreatment System Overview

CRP Power Steering Operation & Diagnostics Trevor Potter / John Treece / Tommy Rutherford

4 Diagnostic

Learn PS Operation & Diagnostics from the experts that diagnose & rebuild them

Electronic Power Steering (EPS) - Components & Operation

Electronic Power Steering (EPS) - Diagnostics & Testing

Hydraulic Power Steering - Operation, Diagnostics & Tools

ACDelco New Diesel Technology - Operation & Service Jerry Mungle 4 Diagnostic

Duramax 2011 and Newer Diesel Technologies

Chevrolet Cruze Diesel Operation & Components

New Sensors and Diesel Offerings from Ford, Chrysler and VW

Diesel Safety, Maintenance, Diagnostics and Service Related to These Modern Diesel Fuel and Emission Systems

Internal Engine Emission Controls, Intake Air Swirl and Heating, EGR and PCV Components

Exhaust After-treatment Including the Oxidation Catalyst, Particulate Filter, NOx and SCR Catalysts, and Diesel Exhaust Fluid

Delphi Diagnosing and Repairing Fuel Trim and Fuel Control Monitor Failures -SV10919-11B1

Greg Moyers 4 Diagnostic

OBD-II fuel monitor operational requirements

A generic diagnostic strategy process technicians can use to efficiently troubleshoot and repair the system



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Case Studies in Fuel trim Diagnostics

Fuel Trim & Mode 6 Analysis

WTI Designing the Business so Everyone Wins Cecil Bullard 4 Management

12 Essentials for a Profitable Business

What do the Involved Parties Deserve?

Creating a Selling Proposition that Sells and Creates Profit

Who fits your Cardboard Cut-out?

Setting your Rates to Win

Designing Pay Plans that Motivate & Hold Margins no Matter What

Maximizing Profits While Delivering Superior Service

WTI Develop a Vision- Workshop for The Visionary Leader

Bill Greeno 4 Management

Identify the Values That Make Your Shop Special

Vision, Mission, Goals, Tasks How They Work Together

Refocus on You

WTI Marketing in the digital age Bogi Lateiner 4 Management

How Technology has Changed how we Market

Staying top of Mind

Branding & Targeting your Messaging

Getting the Most out of Social Media

WTI Customer Care and Communication - Deliver an Exceptional Experience

Bill Haas 4 Management

Enable Everyone to Focus on Delivering Exceptional Customer Service

Improve Internal & External Communication

Create Realistic Expectations

Realize you Have the Time to Perform at a High Level



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WTI BMW Chassis Systems Eric Scharping 5 BMW

Straight talk about Alignments and Plotting Rear Toe on F Series Vehicles

Active Steering Operation and Analysis

Active Steering Diagnosis and Service

Active Roll/Dynamic Drive Operation and Diagnosis

Vertical Dynamics System Overview

Electronic Height Control Components and Diagnostic Strategies

WTI BMW Information Technology Luke Murray 5 BMW

Live Demonstration of BMW TIS Site Navigation. Including:

Repair Information

Wiring Diagrams

Bulletin Search

OBDII Information

Understanding the Vehicle Order: How to Find and Decode

ISTA

Overview of the Diagnosis and Programing Capabilities Available From BMW via the Factory Information Website

Discussion on What hardware Options With Enough Pros and Cons to Help You Make the Right Choice With Equipment Purchases

iCom: Everything You Need to Know

WTI BMW Diagnostics a Logical Approach Scot Manna 5 BMW

Programming BMW’s & Dealing with Problems

VANOS Operation & How to Test Without ISTA Test Plans

How to Verify & Rebuild the Spline Drive Double VANOS System

How Does Valvetronic Really Work, Can it be Tested?

Mini R56 Rev Limit Case Study, The Need For Scope Testing



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WTI Mini Body Electronics II Drew Wolfe 5 Mini

R50-R53 Body Electronics

K-Bus & Draw Testing Diagnostic Tips & Tricks

R56 Body Electronics Operations & Testing

F56 Vehicle Electronics Overview

BN2000 and BN2020 Differences

Programming / Retrofit Guidelines

Autologic/WTI Mini N14 Engine Hands On Tom Morgan 5 Mini

N14 Timing Chain Diagnosis and Repair

Common Faults and Failures

Live Demonstration of Timing Chain Replacement N14

Introduction to New Engine Technology N16 & N18

WTI Model Year 2015 & Newer Maintenance Service System (MSS) & C-Class (W205) Technical Introduction - The Fundamentals of Roof Systems


Introduction C-Class Model Series 205

Maintenance Strategy/Assist

M274 Engine Introduction in the W205

OM651 BlueTEC Engine in the W205

SG-S 300 and SG-S 400 38 7G-Tronic PLUS Transmissions

Networking & Energy Management

Assist Systems Relating to the W205

Introduction Into Service Model 205 AMG (C63 AMG)

Fundamentals of Roof Systems

WTI Mercedes-Benz - Body Systems III Ian Lebby 5 Mercedes

S-Class (V222) & CLA-Class C117 Introduction

Innovations and New Features

Mercedes Assist and Adaptive Systems

Mercedes 360 Degree Camera and Thermal Imaging Systems

Mercedes Magic Body and Wiper Systems



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Mercedes-Benz MAGIC ABC (Active Body Control) Diagnostics and Common Issues.

Mercedes Braking Systems, PRE-SAFE®

Flex Ray™ Network Architecture & Ethernet

Telematics COMAND Online

Service & Maintenance, “A” & “B” Servicing

WTI Diesel Engines - OM642 & OM651 Repair & Diagnosis

Nathan Canson

5 Mercedes

OM642 Diesel Introduction & Diagnosis

OM651 Overview

Diagnosing "No Start' Conditions

Engine Design and Operation

Fuel System Operation and Diagnostics

Maintenance and Service

Exhaust System and Exhaust After Treatment

OM642 Common Failures and Solutions

Glow plug Operation, Failures and Repairs

Autologic/WTI 2005-2009 LR3 and Overview - Vehicle Diagnosis and Common Problems

David Meseck 5 Land Rover

Bus Systems Description and Diagnosis

Air Suspension Description Diagnosis and Common Problems

Engine and Chassis Description and Diagnostics

Sport 4.4L and 4.2 S/C

LR3 4.4LV8 and 4.0LV6

Identifying Common Problems and Repairs

Autologic/WTI Jaguar XK150 Introduction Steven White 5 Jaguar

Vehicle Electronics Summary

CAN Networks

Infotainment System Overview and Common Issues

Body Systems

Common Faults to Look For



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WTI Toyota / Lexus - Body Electrical Essentials Dave Macholz 5 Toyota/Lexus

Electrical Wiring Diagrams and Symbols

Wiring Harness and Connector Repair

Toyota Multiplex Communication Networks

Advanced Multimeter Functions

Pico Scope Diagnosis

WTI VW & Audi - ODIS J2534 Factory Scan Tool John Thornton 5 VW/Audi

Purchasing and Installing ODIS - This is a Challenge - Scan Tool Functions:

Navigating the ODIS Window

Guided Fault Finding

Control Modules Tab

Launching Test Plans

Guided Functions

Performing Adaptations

Measuring Value Blocks

Module Programming

WTI VW Audi - Service & Repair Essentials Don Bonelli 5 VW/Audi

VW/Audi Scan Tool Approach & Usage

Wiring Diagrams

Service Information usage & strategy

Networking Systems


Immobilizer & Key Coding

Driver information & flexible service intervals

Special Service Procedures

Weber/WTI Electronic Ignition & Fuel Injection Tuning for Performance

Bud Pauge 5 Hi Performance

Performance Tuning for Street and Track, and Economy Tuning

Fuel Management Principles

Ignition Programming and Control

Coil and Ignition Design Options - Waste Spark & Coil on Plug

Dwell Control and Timing Mapping

Fuel Supply System Design Elements



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Autologic/WTI Simplifying Electronics and Bus Systems Operation - Hands On

Dan Calleja / Brian Chaffe

5 Diagnostic

Distinguish Between Analogue and Digital Sensors

Two-State Digital Sensors Output Either Open(off) or Closed (on)

Gain Knowledge of Transistors Operation

How Capacitors Can be Used to Dampen the Reading From Analogue Sensors

The speed of a Motor Can be Controlled by Varying the Duty Cycle of a Square Wave Signal (PMW)

Advantages of a Stepper Motor Over a DC Motor

Understanding the Differences Between CAN Systems

Testing CAN Systems Under Various Conditions with Multi-Meters and Oscilloscopes

WTI Top EPA Codes - Diagnosis and Repair Ken Zanders 5 Diagnostic

Fuel Trim Codes P0171 & P0174 - Analysis & Repair

Catalyst Codes P0420 & P0430 - Analysis & Repair

EVAP System Codes P0446 & P0440 - Tips and Techniques

Misfire P0300 & P030X - Scan Tool and Scope Techniques

WTI Diagnosing Honda Variable Cylinder Management

Dan Marinucci 5 Diagnostic

Distinguish between earlier and later VCM setups

Identify VCM system inputs and outputs

Recognize VCM operating modes

Test VCM actuators with scan tools

Diagnose VCM actuator with common tools

Quickly isolate VCM failures from engine problems



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WTI/ ZF ZF 6HP Transmission Hands-on Overhaul & Technical Updates

Mickey Figuroa / Francisco Moreno

5 Diagnostic

Basic and evolved theory and principle of the torque converter

Power Transfer. Difference between "Clutches" & "Brakes". Planetary gears set, description, designs and function

Disassembly & Assembly Do’s and Don'ts

Valve body evolution to Mechatronics

Codes, descriptions, logic, diagnostic procedures

ABS, DSC, DME influence on EGS shifting and adaptations

Common repairs/ failures

6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati

WTI/ ZF Powertrain Torsional Damping Systems Dirk Fuchs 5 Diagnostic

Clutch operation pull and push type

Clutch release system operation and diagnosis

Torsional damping systems operation and diagnosis - Dual Mass Flywheel

Diesel Engine Operation and Diagnosis - Pump Nozzle and Common rail

Influence of Engine to the DMF

Service Bulletins

Denso Ford Powerstroke Diesel (6.4L & 6.7L) Dean Parsons 5 Diagnostic

Mechanical issues & repair techniques

High & low pressure fuel systems

Oil & fuel injection control & issues

Series/sequential turbocharger service & diagnosis (6.4L)

Single sequential (DualBoost) turbocharger systems & controls (6.7)

EGR flow & function diagnostics

Techniques to find restrictions & leaks

Diesel Oxidation Cats & Diesel



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Particulate Filters

Selective Reduction Catalysts (SCR) (6.7L)

Denso Advanced Scan Tool - Beyond The Flowchart Gary Machiros 5 Diagnostic

Fuel Trim codes

EVAP leak and other functional failure codes

O2 and Air/Fuel sensor codes

Misfire code isolation techniques

EGR functional and flow codes

Body & Chassis codes

Scan Tool ‘No-Communication’ faults

Denso Advanced Lab Scope Wally Mouradian

5 Diagnostic

Handheld & PC based Lab Scopes

Little used high side & ground voltage drop waveforms

Mechanical analysis using voltage & current waveforms

Detailed pressure/vacuum transducer explanations

Current probe testing strategies

Available minimally-invasive circuit connection tools

When the Graphing Multimeter function is a better alternative

The best test setup for the specific weaknesses of each component

Bosch Bosch Direct Injection Technology Update Bob Pattengale

5 Diagnostic

Gasoline Direct Injection (GDI) Overview

Common Rail Diesel (CRD) Overview

Review Common Sensors and Actuators

Overview of the after-treatments systems for emissions reductions

ACDelco ACDelco 2014 Vehicle Technology Update Lee Hammler 5 Diagnostic

Update on the Latest Systems and Technology from General Motors



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Battery Technology in the Chevrolet Volt / Cadillac ELR

The New Chevrolet Spark All-Electric Vehicle

Auto-park System and Virtual Bumpers in the 2014 Cadillac

Newest Generation Corvette Stingray C7

ACDelco HVAC Technology & Service: “Cool” Technology heading your way

Jerry Mungle 5 Diagnostic

Advances in Automotive Heating, Ventilation and Air Conditioning

New Refrigerants (HFO R-1234yf and others

Hybrid and Electric Vehicle Thermal Management

Refrigerant Circuit Enhancements

New Actuators

Networking, Sensors, Reprogramming

Service Procedures

Tools & Equipment

Delphi Diesel Emissions & OBD II - SV10913-11B Barry Hoyland 5 Diagnostic

Diesel EGR Systems - Operation, Diagnosis & Repair

Diesel Exhaust After-Treatment Systems

Diesel Inputs Sensors & Actuators - Operation, Diagnosis & Repair

Diesel OBDII Parameters & Analysis

Delphi Diagnosing and Repairing Evaporative Monitor Failures - SV10920-11B1

David Hobbs 5 Diagnostic

EVAP System - Operation, Diagnosis & Repair

Leak Detection Methods

Tricks & Techniques for EVAP Diagnosis

EVAP Diagnosis & Repair Case Studies

Tools & Equipment

WTI Advanced Sales Strategies Cecil Bullard 5 Management

Avoiding the Price Conversation & Keeping the Customer



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5 Steps to Close 80% of your Opportunities

Soft Selling – The Easy way to Yes

Moving your Prospect from Price to Value

The #1 way to get Them to Say YES! (Matching What They Want to What you Have)

WTI Creating Power in the Workplace Bill Greeno 5 Management

Discover the Secrets of What’s Keeping You from Listening

Learn How to Listen

Practice Listening Exercises that will Make you a POWERFUL LISTENER

WTI Strategies to Harness the POWER of the Phone Bill Haas 5 Management

Make an Impression that Guarantees Success

Take & Maintain Control of any Phone Call

Have the Advantage of Listening Effectively

How to Deal with Difficult Callers

Watch Sales Increase as Callers Become Clients

WTI INCREASING PROFITS – RAISING YOUR EFFECTIVE LABOR RATE


Many shops struggle with profit because their effective labor rate is too low

To properly manage your effective labor rate you first have to understand how to calculate it

Identify the areas where you can improve your effective labor rate, without overcharging your customer

Understanding the specific sales skills needed to properly close sales in a way that naturally improves your profitability

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