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Corporate Training Center | SPRING / SUMMER 2020

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Corporate Training Center

SPRING / SUMMER 2020 WORKSHOPS

Training Done Right


Welcome Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

HUMAN RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Achieving Win-Win Performance Reviews . . . . . . . . . . . . . . . . . . . . . 4

Employee Onboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Succession Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MANAGEMENT AND LEADERSHIP . . . . . . . . . . . . . . . . . 4-8

Employee Engagement – The Direct Leader’s Role . . . . . . . . . . . . . 4

Competencies for New and Prospective Leaders . . . . . . . . . . . . . . . 4

Delivering Effective Presentations NEW . . . . . . . . . . . . . . . . . . . . . . 5

Giving and Receiving Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Building an Effective Workplace Culture NEW . . . . . . . . . . . . . . . . . . 5

Influence Without Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Art of Effective Delegation Skills . . . . . . . . . . . . . . . . . . . . . . . . . 5

Critical Thinking NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Design Thinking NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Achieving Your Leadership Potential . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dealing with Difficult Individuals and Situations . . . . . . . . . . . . . . . . . 6

Leading Organizational Change NEW . . . . . . . . . . . . . . . . . . . . . . . . 6

Strategies for Motivating Your Workforce . . . . . . . . . . . . . . . . . . . . . . 6

Leading a Multi-Generational Workforce NEW . . . . . . . . . . . . . . . . . 7

Emotional Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Personal Effectiveness: Habits of Successful Time Management . . . 7

Effective Communication NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mastering the Art of Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Business Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Coaching for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Improving Your Listening Skills NEW . . . . . . . . . . . . . . . . . . . . . . . . . 8

Team Building NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Leadership Development Training Program . . . . . . . . . . . . . . . . . . . 8

PROCESS/CONTINUOUS IMPROVEMENT . . . . . . . . . . .9-10

Problem Solving the Kata Way NEW . . . . . . . . . . . . . . . . . . . . . . . . . 9

Workplace Organization: Making Your Space Work for You NEW . . . 9

Root Cause Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

A Key Ingredient to Making Lean Work: Changing the Culture to Embrace CI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Key Tool in Sustaining CI: Leader Standard Work . . . . . . . . . . . 9

Daily Problem Solving: Use Improvement to Make Everyone a Problem Solver NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Lean Six Sigma Training Program . . . . . . . . . . . . . . . . . . . . . . . . . . 10

PROJECT MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . 10-11

Introduction to Project Management . . . . . . . . . . . . . . . . . . . . . . . . 10

Developing and Engaging Project Teams . . . . . . . . . . . . . . . . . . . . 10

Developing Effective Project Plans . . . . . . . . . . . . . . . . . . . . . . . . . 10

Project Communication: Keeping Stakeholders, Sponsors, and Team Members Informed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Extraordinary Productivity: Managing Tasks vs . Time . . . . . . . . . . . 11

Project Management for Product/Service Development . . . . . . . . . 11

SAFETY, REGULATION AND COMPLIANCE . . . . . . . . . . . 11

OSHA 10-Hour General Industry Hazard Recognition NEW . . . . . . 11

Develop Your Export Compliance Program . . . . . . . . . . . . . . . . . . . 11

OSHA 10-Hour Construction Industry Health and Safety NEW . . . . 11

SOFTWARE TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13

Microsoft Excel – Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

QuickBooks Pro Level 1 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12


Microsoft Word – Level 1 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12


Microsoft Word – Level 2 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

QuickBooks Pro Level 2 NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Microsoft Excel – PivotTables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SUPPLY CHAIN AND LOGISTICS . . . . . . . . . . . . . . . . . . 13-15

APICS Certified Supply Chain Professional (CSCP) . . . . . . . . . . . . 13

Supply Chain Management – An Introduction to Principles and Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Supply Chain Management – Advanced Principles and Concepts . . 14

Assessing Your Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Inventory Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Sourcing Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Enterprise Resource Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

TRADE AND TECHNICAL SKILLS . . . . . . . . . . . . . . . . . . . .15

Blueprint Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Geometric Dimensioning and Tolerancing . . . . . . . . . . . . . . . . . . . . 15

Table of Contents

To register online, visit www.wctc.edu/ctc-workshops

For additional information or assistance contact: Latonia Pernell, Workshop Coordinator at [email protected] or 262.691.7829.


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Let us support your training needs!

WCTC’s Corporate Training Center (CTC) is committed to providing high quality professional development training and services for individuals and the

business community . We are proud to serve as your central training resource .

As you consider your training needs, it might be helpful to conduct a brief self-assessment to identify the most appropriate training opportunities .

To guide this process, you may want to consider the following set of questions:

Identifying Your Training Needs – Where to Begin

• In my current role, are there responsibilities that I am expected to

perform that require improved technical skills?

• Are there areas of my job that I struggle in managing or executing

on a consistent basis? Would project management, task/time

management, or other management tools be beneficial?

• Within my organization, I am known for my ability to (identify one or

two things) . Within one year, I will also be known for (skill or expertise

to develop) .

• If there is a goal I am striving to achieve, what is holding me back? Would

I benefit from career goal setting or a talent assessment?

• Do I have a responsibility to supervise others? Am I bringing out the

best in them? If not, is this a training opportunity for me? How might I

support them through training?

• If I were to identify my next career step, what knowledge or skill will I need

to acquire and demonstrate in order to be considered a viable candidate?

If you identified areas where additional training would provide you a competitive advantage, consider us a partner in accelerating your career .

This workshop catalog offers a wide selection of training provided by some of our most skilled instructors . If you have a specific need and are

unable to locate an appropriate solution, contact us . We look forward to serving you .

Sincerely,

Latonia Pernell, MS

Workshop Coordinator

Corporate Training Center

LPernell@wctc .edu | 262 .691 .7829

Corporate Training CenterHarry V . Quadracci Center, Building Q

Waukesha County Technical College

800 Main St, Pewaukee, WI 53072

Monday - Friday

8:00 a .m . – 5:00 p .m .

Looking for a particular topic? Let us know if you are looking for a specific topic that you do not see listed. New topics are frequently added to our offerings. We also develop customized training tailored to your organization’s needs.

Workshops provide a cost-effective option for a single employee or a group of employees to build and enrich their skills. Look to CTC to fulfill your training needs.

We have partnered with industry-leading online training providers to bring you both instructor-led and self–directed opportunities. For more information, visit www.wctc.edu/cbps-workshops.


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HUMAN RESOURCES

Achieving Win-Win Performance Reviews

For employees, ongoing dialogue with their managers is critical to their

success in the workplace . The potential upside of getting performance

management right is significant; the potential downside of doing it poorly

is even greater . This workshop will focus on strategies that will transform

performance reviews into valuable opportunities to build on-going

relationships, set individual performance goals, and exchange crucial

information and ideas with employees . In this workshop, participants

will learn how performance reviews are part of the talent management

system . They will engage in exercises to practice feedback techniques,

role-play difficult situations, and review scenarios and case studies .

• Deliver Ongoing Feedback using the SBI/BI feedback model .

• Discover how to Coach your teams using the GROW model .

• Learn how to Draft SMART goals for Performance Development .

• Prepare and Conduct an effective performance review .

• Create a performance development plan .

February 11, 2020 . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Employee Onboarding

Each year, nearly 25% of the working population undergoes some

type of career transition . Turnover is expensive, so it’s important to

support new employees with comprehensive onboarding to ensure their

success . This workshop presents strategies for developing a successful

onboarding program . Key elements of successful programs, as well

as risks associated with incomplete or short-term programs will be

presented and discussed .

• Create clarity about why we should care about

employee onboarding .

• Differentiate between employee onboarding and

new employee orientation .

• Define elements of effective employee onboarding practices .

• Begin the evidence-based process of improving your

company’s employee onboarding practices .

March 26, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Succession Planning

The ability to reach long-term performance objectives is simply not

possible without the development and execution of a succession

plan as part of the achievement strategy . Succession planning is a

systematic talent management strategy that focuses on building internal

capacity and organizational resilience as a contingency to staff turnover .

• Practice conducting a critical skills gap analysis .

• Discover strategies for identifying key positions that may cause

disruption to the organization if lost .

• Determine how to assess the value of internal versus external

talent acquisition for key skill areas .

May 7, 2020 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

MANAGEMENT AND LEADERSHIP

Employee Engagement – The Direct Leader’s Role

Whether you are a supervisor or the CEO, you have direct reports .

There is significant value to the organization when those direct reports

are engaged . This workshop will enable you to become more effective in

engaging your direct reports .

• Define employee engagement and why organizations and

leaders should care about leading in ways that result in

employee engagement .

• Understand what matters to employees with respect to

engagement and what you can do as a leader to help create

an engaging workplace for the employees you lead .

• Develop a plan for diagnosing and assessing the current

workplace culture of the area you lead and a road map for

using the assessment to inform an improvement process .

January 22, 2020 . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Competencies for New and Prospective Leaders

New leaders often receive their promotions because of great technical

skills, but they do not feel equipped to deal with the multiple and

frustrating people problems that they are called upon to handle . During

this workshop we will discuss and explore the concerns, anxieties, and

expectations about transitioning from worker to leader .

• Learn ways to better cope with the anxieties of the transition from

worker to leader .

• Recognize and apply the qualities/traits of an effective team leader .

• Identify ways to develop a motivating atmosphere .

• Practice delegation skills .

February 5 and 6, 2020 . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $295

To Register Online Visit www.wctc.edu/ctc-workshops



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Influence Without Authority

This workshop focuses on helping you succeed when you don’t have

authority and control over execution . Learn how successful influencers

use strategy to leverage the power of networks, persuasion, and

preparation . You will also learn how to influence people and use an

Influence Model to frame your plan for being a successful influencer and

networker . You will practice influencing techniques and enhance your

learning with exercises, assessment tools, and group discussions .

• Be able to manage the work once it has been delegated .

• Assess your influence behaviors and identify areas

for development .

• Understand what influence is and what prevents you from

getting what you need, when you need it .

• Recognize how to use different types of power to persuade others .

February 25, 2020 . . . . . . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

The Art of Effective Delegation Skills

Without appropriate delegation, your team will become inefficient and

demoralized . It’s one of the most important management skills you

can establish . Learning to delegate effectively saves you time, develops

your people, grooms a successor, and motivates your team . In this

highly interactive workshop, you will work on different case studies

and exercises .

• Learn when it is appropriate to delegate work to associates and

staff, and when it is not .

• Become aware of whom to delegate specific tasks .

• Learn how to provide positive, negative, and on-going feedback

to those you delegate work .

• Be able to manage the work once it has been delegated .

February 27, 2020 . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Critical Thinking NEW

Gain greater insight into what it means to not only think critically,

but also how to act critically in order to achieve greater

organizational success .

• Define what is meant by “critical thinking” and discuss

the applications for critical thinking as it relates to your

organizational culture and operations .

• Explore why critical thinking skills are crucial to

organizational performance .

• Review strategies for analyzing critical thinking styles

and approaches .

• Understand how to adapt to different thinking styles in

groups and collaborative environments .

Choose from two sessions

Session 1: March 10, 2020 . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

Session 2: August 13, 2020 . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

Delivering Effective Presentations NEW

Gain the confidence and skills needed to deliver effective business

presentations . Attendees will learn to assess their own presentation

skills and how to deliver a compelling presentation that will WOW

any audience . Participants will practice creating a presentation with a

question and answer segment, explore why non-verbal and effective

listening skills are important and learn how to incorporate visual aids

and technology for a memorable speech .

• Understand the critical importance of your connecting

with your audience .

• Learn how to manage normal speaking anxiety .

• Explore how to turn product features into benefits .

• Develop a plan for an effective presentation, give a

practice presentation, and receive feedback .


Session 1: February 12, 2020 . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

Session 2: July 29, 2020 . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

Giving and Receiving Feedback

Both individuals and organizations benefit from honest, objective

feedback about how things are going . A steady exchange of information

keeps everyone on track and informed .

• Assess your own feedback skills .

• Learn how to use the four key approaches for

improving communications .

• Understand the practices that hinder listening effectiveness .

• Learn how to give feedback in the spirit of mutual

respect and learning .


Session 1: February 19, 2020 . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Session 2: June 9, 2020 . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Building an Effective Workplace Culture NEW

When it comes to workplace culture, many elements contribute to

creating and sustaining a strong culture . This course will cover those

key elements while assisting leaders with understanding how they can

influence and impact the culture of their organization . Participants will

also gain an understanding of the important role that innovation plays in

the overall success of the organization and how to lead the charge on

creating a culture that supports innovation .

• Understand how you impact culture at the local level .

• Strengthen interpersonal skills that contribute to an effective

workplace culture .

• Anticipate, evaluate and work through cultural challenges .

• Implement culture enhancements that ignite innovation and

lead to improved team performance .

February 20, 2020 . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169


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MANAGEMENT AND LEADERSHIP (Continued)

Design Thinking NEW

Design Thinking is a powerful solution-based approach to solving

problems . It focuses on collaboration to tackle complex issues and can

be applied to all areas of business . This hands-on workshop will cover

the stages of Design Thinking:

Empathy – Coming to grips with a real user problem and building

empathy for the target users/customers .

Ideation, innovation, and problem-solving – Generating as many ideas

and potential solutions as possible .

Prototyping and testing – Building low-fidelity prototypes of the ideas

generated, ready for testing on real or representative users .

• Learn the fundamentals of design thinking . Discover how

it can create great customer and employee experiences .

• Define the five-step design thinking process: Empathize,

Define, Ideate, Prototype and Test .

• Practice complex challenges using proven

design-thinking frameworks .

• Discover ways to improve collaboration across functions,

to work better across departments .

March 17 – 18, 2020 . . . . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $295

Achieving Your Leadership Potential

Many Individuals promoted to the role of leader/manager may not have

the skills or formal training needed to succeed in achieving organization

objectives, and getting work done through others . Effective leaders

consider the development of those they lead as an essential element

for improving organization effectiveness .

• Discover key leadership skills essential for personal and

organization growth .

• Define a personalized plan for development .

• Learn key strategies for building a strong and effective team .

• Develop an action plan to achieving your desired leadership brand .

March 19, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Dealing with Difficult Individuals and Situations

Knowing how to effectively deal with difficult individuals will benefit both

the participant and their organization . Specific strategies on how to face

conflict more confidently will be covered in this workshop, as well as

how to handle awkward situations that cause frustrations, anger, and an

unproductive environment .

• Understanding how difficult individuals attack and trap, as well

as understanding clues to their identity and type are revealed

in this workshop .

• Learn techniques to diffuse explosive situations .

• Discuss coping with the pushy, pressure tactics of the

explosive types .

• Develop and implement a seven-step master plan to deal

with difficult individuals .

• Explore ways to keep your team productive in spite of

difficult individuals and difficult situations .

March 24 – 25, 2020 . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $295

Leading Organizational Change NEW

This workshop will assist in providing managers and supervisors skills

for leading the change process . Managers learn skills and techniques to

guide employees to quickly adapt to change; the entire organization can

adjust faster and become more flexible .

• Understanding the business need for organizational change .

• Identify options for communication change throughout

the organization .

• Establish skills needed to effectively communicate change .

• Develop effective coping needs and responses for dealing

with organizational change .

March 24, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Strategies for Motivating Your Workforce

One of the primary responsibilities of any leader is getting things done

through other people . Getting those employees excited about what they

are doing so that their performance continues to improve, is a challenge

most leaders face . During this workshop, we will look at key principles

for motivating employees and how you can specifically apply those

principles with your own various employees .

• Analyze your own motivations and those of your team members .

• Identify what’s important to workers and how you as the leader

can use that knowledge to motivate them .

• Learn techniques to motivate high achievers as well as

low achievers .

March 31, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169



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Leading a Multi-Generational Workforce NEW

Today we have not only multiple distinct generations of workers to

draw from, but also the two largest demographics in history, the

Baby Boomers and Millennials . With multiple generations of talent

in the workforce at once, differences in people’s preferences and

working styles are more prominent . If you’re a leader, a talent manager,

or a skilled knowledge worker, you need to prepare if you want to

survive this unprecedented sea of change . In this workshop you will

discover and apply best practices for managing all the generations

in today’s workplace!

• Identify the multi-generational professionals .

• Understand the characteristics of the different generations .

• Discuss generational differences and cultural norms .

• Identify best practices for working with multi-generations .

April 7, 2020 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Emotional Intelligence

Emotional intelligence is a set of competencies that enhance the ability

to monitor one’s own emotions while managing those of others . Those

with a high emotional quotient typically have greater mental health,

exemplary job performance, and more potent leadership skills . They

are able to excel at leading, inspiring, and guiding others to achieve

their best work . Explore the emotional intelligence construct, and

discuss ways to enhance one’s emotional intelligence .

• Develop greater understanding of your emotions and the

triggers that make you reactive in times of stress .

• Recognize and manage heightened emotions of others as a

means of optimizing collaboration and performance .

• Develop strategies for de-escalating reactionary and volatile

responses of team members .

April 9, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Personal Effectiveness: Habits of Successful Time Management

The demands our careers place on our shoulders can at times be

overwhelming . With so many distractions caused by an unending

influx of information, our lives can quickly become an exhausting blur

of activity . Take control by exploring what is most important to you and

operating out of those priorities . Participate in a series of exercises

that will guide you to shift your focus from managing time toward

managing priorities .

• Define personal effectiveness and what it means to you .

• Explore aspects of your work and personal life to recognize

what is most important to you .

• Recognize the difference between important and urgent and how

to create alignment with others .

• Understand the impact of brain health on day-to-day performance .


Session 1: April 17, 2020 . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149


Effective Communication NEW

The ability to communicate is an important tool in your pursuit of

worthwhile goals, whether it is with your co-workers, customers or

family . During this interactive course you will assess your strengths

and areas for improvement in your communication abilities . All

facets of communication we be covered thoroughly including

nonverbal communication, techniques to help others retain your

message, barriers to effective communication, and best practices

for electronic communication .

• Recognize your personal barriers to communication and

their impact .

• Understand practical ways to improve your listening and

communication skills .

• Identify your communication style .

• Learn how to apply your communication style towards

improving team performance .


Session 1: April 20, 2020 . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149


Mastering the Art of Goal Setting

Goal-setting generally has been flaunted as the key to success by

many . More than 1000 studies have confirmed that goal setting is

one of the most effective techniques you can use for motivation and

achievement in business personal life, sports and fitness . In fact,

goal setting has been named as the driver of some of the greatest

innovations of our time .

• Discover the psychology behind goal setting .

• Learn how to Draft SMART goals for Personal and

Professional Development .

• Apply the principle of the Compound Effect to enhance

motivation and attainment of goals .

• Develop an action plan to attain your immediate goals .


Session 1: April 23, 2020 . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . $169




8

MANAGEMENT AND LEADERSHIP (Continued)

Business Ethics

This business ethics workshop offers an introduction into the concept of

values, morality, as well as cultural beliefs and upbringing in all areas

of business, from consumer rights to corporate social responsibility .

Decisions made by office personnel or corporate presidents may affect

thousands of individuals or entire communities . Consumers today

expect and demand integrity, honesty, and transparency .

• Understand why business ethics is important .

• Discovery how your own personal ethics can affect your

decisions professionally .

• Define what it means by establishing a code of ethics .

• Understand ethics as a good business practice .

April 28, 2020 . . . . . . . . . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . $149

Coaching for Success

Coaching is a meaningful conversation that when applied on-the-job

helps transform learning experiences into practice . Leaders who

consistently coach their team members help their organizations grow

to unprecedented levels and those who don’t miss the opportunity to

make a tremendous impact . By developing a stronger coaching mindset

and culture, leaders can maximize the performance of everyone

associated with an organization .

• Recognize the value of having a coaching mindset .

• Identify opportunities to adopt a coaching approach .

• Discover how to develop your teams using the GROW model .

• Deliver Feedback using the SBI/BI feedback model .

April 30, 2020 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Improving Your Listening Skills NEW

Having effective listening skills means being able to display interest in

the topic discussed and understand the information provided . In today’s

society, the ability to communicate effectively is becoming increasingly

important . Being a good listener helps solve problems, resolve

conflicts, and improve relationships . In the workplace, effective listening

contributes to fewer errors, less wasted time, and improved accuracy .

This workshop will provide you with effective strategies to become an

effective listener resulting in impactful conversations and improved

relationships with your peers .

• Learn effective listening techniques .

• Practice active listening skills .

• Create an action plan to become a more effective listener .


Session 1: May 6, 2020 . . . . . . 8:00 a .m . – 10:00 a .m . . . . . . . . $129

Session 2: August 6, 2020 . . . . 8:00 a .m . – 10:00 a .m . . . . . . . . $129

Team Building NEW

Your survival depends on how you lead, communicate and work

with other people . This workshop will help you develop stronger

collaboration, team cohesion, unity and support that is needed to

achieve organizational goals . Participants will learn how to reach

common goals through a greater awareness of how each member

contributes to the success or failure of the team .

• Practice the essentials of successful team building .

• Learn how to build a culture in your organization that

fosters teamwork .

• Understand the importance of team functions within

high performance teams .


Session 1: May 13, 2020 . . . . . 8:00 a .m . – 10:00 a .m . . . . . . . . $129

Session 2: August 12, 2020 . . . 8:00 a .m . – 10:00 a .m . . . . . . . . $129

Leadership Development Training Program

The Corporate Training Center (CTC) recognizes the need to support

businesses in the development of strong, ethical leaders . Based on

cutting-edge research and the need to support leaders at varying

stages, CTC has developed a broad range of customized training

sessions designed to meet leaders where they are and accelerate their

development . Program facilitators are seasoned professionals who

have demonstrated high-quality leadership in previous roles and are

dedicated to bringing out the best in your leaders .

We offer two comprehensive opportunities for your selected team members:

• Foundational Leadership Program is designed to provide a

solid set of fundamental management tools to increase the

performance of individuals new to their leadership roles or for

those identified as future leaders in the organization .

• Accelerated Leadership Program focuses on critical topics

that will assist leaders with developing high-performing teams,

professional communication, emotional intelligence, effective

feedback, and coaching dynamics . This training is designed for

all mid-level supervisors seeking to enhance their skills and

looking to become an instrumental part in supporting growth

and innovation within the organization .

For more information or to register, contact Nichole Liesener,

NLiesener@wctc .edu or 262 .695 .7828 .


9

A Key Ingredient to Making Lean Work: Changing the Culture to Embrace CI

The most important thing about organizational culture is it’s the only

sustainable point of difference for an organization . Changing the culture,

the assumptions, values, and beliefs which govern how people in

organizations behave, is essential to Lean success . In this workshop

participants will learn how to address behavior changes that will

support changes in beliefs and habits from firefighting mode to

continuous improvement .

• Understand the role that an organization’s culture has

in a change initiative .

• Be able to identify the top reasons why change

initiatives fall short of expectations or even fail .

• Learn the different approaches to implement

continuous improvement .

• Perform a self-assessment .

April 23, 2020 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

The Key Tool in Sustaining CI: Leader Standard Work

In an organization Lean culture is differentiated by leadership attitude

and focus . This workshop covers the attitude and thereby the behaviors

of the Leader and his/her Leadership team to transform the organization

into being change receptive . A major component of Lean Leadership is

rooted in a basic concept, Lean Leader Standard Work .

• Learn the basic structure of leader standard work and how

to deploy it .

• Recognize the behaviors needed to sustain your change effort .

• Practice a method of calculating the loss of the Leader’s inaction

in the change effort .

May 6, 2020 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Daily Problem Solving: Use Improvement to Make Everyone a Problem Solver NEW

Most organizations have difficulties with solving problems quickly,

effectively and permanently . This may be due to having individuals who

are the “problem-solvers” for the organization, so others do not feel

enabled to solve problems . This workshop covers the foundations of

improvement and how to use them to develop everyone into a problem

solver . Learn how to transform your team, department and organization

to utilize daily problem solving to evolve how you and your team can

solve problems faster and more effectively .

• Learn the foundations of improvement (lean, change, etc .) .

• Learn how to teach the necessary basics for daily problem solving .

• Practice how daily problem solving can help you solve

problems faster .

May 11, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

PROCESS / CONTINUOUS IMPROVEMENT

Problem Solving the Kata Way NEW

Kata is a concept that teaches you a way of acting and thinking to

make a new habit . Toyota Kata is a term used to describe a process

imbedded in Toyota’s culture and the Toyota Production System . Learn

how to practice Toyota Kata to help create a daily habit of continuous

improvement using scientific thinking while enabling your people to

reach all types of challenging goals . This workshop will teach a mindset

that makes you better at problem solving, and better able to teach and

coach problem solving to your team .

• Learn the concepts of kata and Toyota Kata .

• Practice the kata process .

• Explore how to teach and coach the kata process to others .

January 29, 2020 . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Workplace Organization: Making Your Space Work for You NEW

Do you and your team complain you need more space? Are your

work and office areas crowded and hard to get around in? Do you

need to find more space to work in? Learn how to get your

workspace to work for you . This workshop covers the steps to take

back ownership of your workspace and allowing it to work for you .

Learn how to get your workspace to provide the most value to you

and how to sustain it overtime .

• Learn the basics of workplace organization .

• Recognize the simplicity of sustaining this system .

• Practice how to find ‘new’ space in your work area .


Session 1: February 3, 2020 . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Session 2: August 4, 2020 . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Root Cause Analysis

Root cause analysis is a procedure used to analyze the true, underlying

challenges to performance . When used consistently, this process can

lead to uncovering opportunities and innovations that are not typically

sought . All too often, we rest once we think we know . This workshop will

explore the value of conducting a root cause analysis and the methods

you can incorporate into your daily work .

• Examine the most common approaches used to identify problems

in a system .

• Recognize the importance of establishing a sequence of events or

time line when identifying factors that contribute to a problem .

• Practice identifying the root cause of a problem in a work situation .

March 4, 2020 . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $295



10

PROJECT MANAGEMENT

Introduction to Project Management

This workshop provides an overview of practices and tools used by

companies following a successful Project Management methodology .

Best practices will be shared, along with techniques to clearly define

the project goals and objectives . Critical questions will be answered

like: What are the objectives of your project? - Who is impacted by this

project? - How to successfully sustain the deliverables of the project?

• Define Project Management .

• Review general concepts and principles of project management .

• Identify barriers, role of time management, and team

building opportunities .

• Develop a project plan that minimizes risk .

February 26, 2020 . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Developing and Engaging Project Teams

A good project manager acts as a conductor—not performing all the

tasks themselves but orchestrating the resources to work together

for the desired outcome . Critical skills are communicating clear

expectations, inspiring, influencing, and knowing when to escalate

issues . The team will function most effectively if they understand

both the big picture and their specific roles . Those new to the project

management role and those wishing to improve their effectiveness will

benefit from this workshop .

• Establish and communicate clear, realistic expectations to

establish accountability .

• Improve decision making through effective tools and techniques .

• Define roles and responsibilities .

• Enhance your influencing style .

March 12, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Developing Effective Project Plans

The foundation for a successful project is creating a robust and realistic

project plan . Accurate forecasting of resources required, and risks

anticipated can help build a plan that will deliver the desired results

on time and within budget . Reduce resistance to the implementation

through understanding your stakeholders and including appropriate

change management actions into your timeline .

• Include risk mitigation actions .

• Minimize project wastes .

• Effectively utilize shared resources .

• Ensure a smooth roll-out .

March 26, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169Looking for a particular topic? Let us know if you are looking for a specific topic that you do not see listed. New topics are frequently added to our offerings. We also develop customized training tailored to your organization’s needs.


Lean Six Sigma Training Program

Learn a proven, state-of-the-art methodology for improving

processes that result in enhanced quality and reduced costs . Lean

Six Sigma is more than a quality program . It is a business strategy

that complements existing quality initiatives and supports a culture

of continuous improvement .

Lean Six Sigma Green Belt | Ten, 8-hour days

$3,400/person (includes training for up to 3 White Belts and 1 Champion)

February 3-4, 24-25, March 16-17, April 20-21, May 18-19, 2020

Lean Six Sigma White Belt Training | One, 8-hour day

$155/person

Choose from two sessions:

February 11, 2020

February 20, 2020

Lean Six Sigma Black Belt | Six, 8-hour days

$1900/person

March 23, 24, 25, 30, 31 and April 1, 2020

For complete workshop descriptions: www .wctc .edu/ctc-workshops .

For more information or to register, contact Nichole Liesener,

NLiesener@wctc .edu, 262 .695 .7828 .


11

Project Communication: Keeping Stakeholders, Sponsors, and Team Members Informed

Communication is a key element to a successful project implementation .

When asked to identify things that have caused problems in previous

projects, people always include “lack of good communication” on

their list .

• Learn various creative techniques to keep stakeholders informed .

• Identify ways to maintain the support of your sponsor through

relevant communication .

• Recognize ways to keep all team members engaged and aligned

to the project goals and status .

NOTE: This class is intended for those who may have a background

in the technical aspects of Project Management but feel they need to

develop better understanding and management of the “people side .”

These concepts WILL be covered throughout the core curriculum of

the Project Management Series, and may be redundant to individuals

enrolled in that series .

April 8, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Extraordinary Productivity: Managing Tasks vs. Time

All too often, the demands of our jobs, coupled with the barrage of

information coming at us from so many sources (e .g . texts, emails,

reports, tweets, blogs, web-sites, etc .) is overwhelming, exhausting

and distracting . The sheer volume of distractions threatens our ability

to think clearly and make good decisions . If we react to these stimuli

without careful discernment, we will sink into a sea of irrelevancy and

fail to accomplish the things that matter most in our professional and

personal lives .

• Explore and discuss concerns and questions related to being

extraordinarily productive .

• Learn new concepts to accomplish task and manage

time effectively .

• Acquire take away that you can integrate immediately into your

day-to-day activities .

April 22, 2020 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Project Management for Product/Service Development

In this day and age of rapid development cycles, it is imperative for

companies to have a solid product development methodology . This

course will be of value to individuals who have responsibility for

managing, designing or improving the framework that brings new

products or services to market .

• Define elements of a successful product development

project methodology .

• Learn ways to balance project control with agility .

• Identify key roles in a successful development cycle .

• Learn concepts of lean product development .

• Understand the governance of a product development portfolio .

May 14, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

SAFETY, REGULATION AND COMPLIANCE

OSHA 10-Hour General Industry Hazard Recognition NEW

This workshop is intended to provide entry-level general industry

workers broad awareness on recognizing and preventing hazards

on a general industry site . Special emphasis will be placed on areas

most hazardous using OSHA standards as a guide . Upon successful

completion, participants will receive an OSHA general industry

safety and health 10-hour course completion card from the

Department of Labor .

• Gain an introductory overview to OSHA policies, procedures

and standards .

• Discuss general industry safety and health principles covered

in OSHA Act Part 1910 .

April 15 – 16, 2020 . . . . . . . . . . 8:00 a .m . – 1:30 p .m . . . . . . . . $209

Develop Your Export Compliance Program

A comprehensive Export Compliance Program (ECP) ensures that

your organization has a road map for employees to follow and provides

the basis for your compliance training program . The ECP should

include step-by-step procedures to ensure employees know what to

do and where to turn for guidance through the complex process of

complying with US export regulations . This workshop is ideally suited

for organizations that are currently exporting and want to do it more

effectively . Create the framework for an effective ECP that is widely

shared, understood and practiced within your organization .

• Identify the eight key elements of an Export Compliance Program .

• Define and document the potential risks of violating

export controls .

• Benchmark your current Export Compliance Program with

best practices .

May 15, 2020 . . . . . . . . . . . . . . 9:00 a .m . – 3:00 p .m . . . . . . . . . $295

OSHA 10-Hour Construction Industry Health and Safety NEW

This course is ideal for supervisors with safety and health

responsibilities, and for ensuring employee safety and health

awareness . Special emphasis will be placed on areas most hazardous

using OSHA standards as a guide . Participants receive an OSHA

construction industry safety and health 10-hour course completion card

from the Department of Labor .

• Gain an introductory overview to OSHA policies,

procedures, and standards .

• Discuss construction industry safety and health

principles covered in OSHA 29 CFR 1926 .

August 18 – 19, 2020 . . . . . . . . 8:00 a .m . – 1:30 p .m . . . . . . . . . $209


12

SOFTWARE TRAINING

Microsoft Excel – Level 1

This workshop is for individuals new to Microsoft Excel . It covers the

essential uses, tools, and features of Microsoft Excel .

Topics covered:

• Introduction to worksheets—formatting sheets and cells, numbers,

dates, basic calculations

• Rearranging data—working with rows, cells and columns

• Managing multiple worksheets, common formulas, cell references

• Data visualization with charts and images—using tools for

formatting and editing

• Organizing large amounts of data—sorting, freeze panes and

window split

Choose from three sessions

Session 1: February 6, 2020 . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

Session 2: February 18, 2020 . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

Session 3: June 3, 2020 . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

QuickBooks Pro Level 1 NEW

This workshop teaches the basic features and functionality of the

QuickBooks Desktop Pro 2019 software application .

Topics covered:

• How to setup a new company .

• Working with lists .

• Processing invoices .

• Managing bank accounts .

• Enter and paying bills .

• Processing payments and tracking accounts

receivable and accounts payable .


Session 1: February 10-11, 2020 . . 8:00 a .m . – 4:30 p .m . . . . . . $389

Session 2: June 3-4, 2020 . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . $389


This workshop is for individuals already knowledgeable of Microsoft

Excel . It expands upon the beginner level foundation with an in-depth

look at advanced formatting features and the utilization of functions .

Topics covered:

• Advanced formatting—themes, cell styles, customizing page setup .

• Date and time functions, conditional formatting .

• Advanced functions for text and analysis—IF criteria,

troubleshooting formulas .

• Lookup function and the outline features .

Choose from three sessions

Session 1: March 5, 2020 . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

Session 2: March 17, 2020 . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209


Microsoft Word – Level 1 NEW

This workshop is for individuals new to MS Word 2016 . It will introduce

beginner uses and features of the program .

Topics covered:

• Documents 101 - Creating Documents, Formatting and Editing Text .

• Introducing Tables - Formatting and Modifying, Data Sorting .

• Visual Objects - Shapes, WordArt, SmartArt, Pictures and

Text Boxes .

• Creating Business Report - Arranging Text in Columns, Tab Stops,

Headers & Footers and more .


Session 1: March 11, 2020 . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209



This workshop is for individuals looking to further their Microsoft Excel

proficiency around tables and pivot charts, financial functions, and

workbook protection .

Topics covered:

• Working with tables—calculated columns, structured

references, table features .

• Financial functions and what-if analysis - PMT, PV and

NPER Functions .

• PivotTables and PivotCharts .

• Workbook protection and inspecting workbooks for compatibility .


Session 1: April 2, 2020 . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

Session 2: July 15, 2020 . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209



13


Microsoft Word – Level 2 NEW

This workshop is for individuals looking to expand their Microsoft

Word 2016 skill set . It will introduce intermediate uses and features

of the program .

Topics covered:

• Mail Merge - Data Source, Problem Solving, Working with

Labels and Envelopes .

• Creating a Newsletter - Special Effect to Text and Pictures,

Column Set Up .

• Line Documents - Formatting, Navigating, Create a Table of

Contents and Index, Headers and Footers .


Session 1: April 15, 2020 . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

Session 2: July 23, 2020 . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . $209

QuickBooks Pro Level 2 NEW

This workshop teaches the advanced features and functionality of the

QuickBooks Desktop Pro 2019 software application .

Topics covered:

• Setting up and managing payroll .

• Estimates and time tracking .

• Inventory functions .

• Creating budgets and customizing report .


Session 1: April 20 – 21, 2020 . . . . 8:00 a .m . – 4:30 p .m . $389

Session 2: August 12 – 13, 2020 . . 8:00 a .m . – 4:30 p .m . $389

Microsoft Excel – PivotTables

This workshop is for individuals who are experienced Excel users

looking to advance their data analysis capabilities by using PivotTables .

Learn functions that will allow you to summarize data for you to analyze

and organize it in a way that can be meaningfully presented to others .

Topics covered:

• Prepare data for PivotTable reporting and create

PivotTables from various data sources

• Analyze Data Using PivotTables

• Work with PivotCharts

May 7, 2020 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $129

SUPPLY CHAIN AND LOGISTICS

APICS Certified Supply Chain Professional (CSCP)

The APICS Certified Supply Chain Professional (CSCP) is the most

sought-after certification by supply chain professionals around the globe

seeking to achieve mastery and recognition in their field . Our CSCP

certification exam preparation workshop is designed to help you master

end-to-end supply chain . Lead by an APICS-certified instructor, you

will learn core concepts in supply chain management, strategy, design,

compliance, and operations . This workshop is ideal for professionals

who are interested in increasing their knowledge and expertise in

the field of global supply chain management, and who are interested

in consulting or facilitating supply chain functions or working with

enterprise resources planning (ERP) systems .

• Learn how to develop a supply chain strategy that aligns with

corporate strategy .

• Understand natural dynamics within the supply chain to optimize

performance and profitability .

• Evaluate the process constraints and choices within Global

Logistics to establish a plan linked to overall strategy .

• Understand the innovative technologies enabling collaborative

commerce and global visibility .


Session 1: January 21, 28, February 4, 11, 18, 25, March 3, 10, 17, and 24, 2020 . . . . . 1:00 p .m . – 5:00 p .m . . . . . . . . $1750

Session 2: June 2, 9, 16, 23, July 7, 14, 21, 28, August 4, and 11, 2020 . . . . . 1:00 p .m . – 5:00 p .m . . . . . . . . $1750



14

SUPPLY CHAIN AND LOGISTICS (Continued)

Supply Chain Management – An Introduction to Principles and Concepts

Supply chain management is all about the design, planning, execution,

control and monitoring of supply chain activities with the objective of

creating net value, building a competitive infrastructure, leveraging

worldwide logistics, synchronizing supply with demand and measuring

performance . The focus of this workshop is to introduce supply chain

management, review the supply chain planning processes, inventory

management, and review procurement and logistics as they relate to

the supply chain .

• Review the fundamental principles and concepts of supply

chain management .

• Strategize how and when to make the products that

customers want .

• Discuss ways to build partnerships with suppliers .

• Compose a plan to meet the needs of stakeholders .

• Review and discuss the difference between qualitative and

quantitative performance measurements .

• Learn strategies to help you evaluate the readiness of your internal

supply chain processes .

February 7, 2020 . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Supply Chain Management – Advanced Principles and Concepts

This workshop is a continuation of the ‘Introduction to Principles and

Concepts’ workshop . The focus of this workshop is to provide advanced

level principles and concepts to supply chain management, a review of

the supply chain planning processes in detail, and to discuss inventory

management, procurement and logistics as they relate to the details of

the supply chain process . We will also cover details about supply chain

management best practices, the future of ERP [Enterprise Resource

Planning] systems and, what next generation manufacturing is all about .

• Review advanced principles and concepts of supply

chain management .

• Identify how data accuracy impacts the execution of the

supply chain .

• Explore what next generation manufacturing is all about and, how

it affects supply chain management .

• Discuss and evaluate how both inbound and outbound logistics

impact the execution processes of the supply chain .

• Participate in a short exercise to evaluate the readiness of your

internal supply chain processes .

February 21, 2020 . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Assessing Your Supply Chain

It is likely that you are familiar with the metrics associated with your

company’s financial performance, but how versed are you in another

indicator of financial performance—your company’s supply chain? Do

you know how well your internal supply chain is performing in terms

of inventory accuracy or on-time delivery? Many companies have

overlooked the importance of supply chain performance measurements .

This situation exists despite the fact that supply chain performance is

the leading indicator of excellent financial performance . This workshop

is designed to assist companies with establishing an assessment

that can be used to determine how well their supply chain process is

operating and where improvements are needed .

• Recognize the elements needed for maintaining a

well-run supply chain .

• Gather and evaluate your organization’s supply chain

activities and processes .

• Rate the elements needed to achieve quick wins toward

maximizing supply chain performance .

March 20, 2020 . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Inventory Best Practices

Manufacturing and distribution companies often depend on inventory

to operate or fill client orders . Inventory is a major asset that helps a

company with tasks such as planning and staying within budget . In

addition, keeping accurate inventory records is a major management

commitment that has multiple benefits . The focus of this workshop is to

provide an overview of current best practices in inventory management

and its impact on the organization’s supply chain .

• Identify the common challenges associated with

inventory management .

• Improve inventory record accuracy .

• Recognize the true cost associated with maintaining inventory and

how to balance when and how much inventory to have on hand .

• Determine and implement common systems and practices used in

inventory storage and retrieval .

April 17, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169




15

Sourcing Best Practices

Moving from being a buyer of specific supplies or materials toward

becoming a strategic sourcing partner requires broadening the way

any organization views sourcing . To be effective in purchasing or

procurement processes, qualifying suppliers is a critical step to ensuring

that quality supplies and materials will be used in the organization . Each

time a company is faced with making a critical purchase, one of the first

thoughts should be about involvement—who needs to be involved with

qualifying suppliers?

• Identify the best approaches used to select and qualify suppliers .

• Prepare for a contract negotiation with a supplier by studying the

steps in the process .

• Determine the advantages and challenges with implementing a

Supplier Relations Management (SRM) strategy .

• Better understand the valuable role strategic alliances play in your

organization’s supply chain .

• Identify the best practices used to measure supplier performance .

May 1, 2020 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

Enterprise Resource Planning

Enterprise Resource Planning [ERP] is a framework for organizing,

defining and standardizing the business processes necessary to

effectively plan, execute, control and monitor supply chain activities with

the objective of creating net value, building a competitive infrastructure,

leveraging worldwide logistics, synchronizing supply with demand and

measuring performance . An ERP system itself provides extensive linked

databases of information including part master records, product bills

of material, process plans, repositories of cost and sales information,

financial details, analysis of product and customer hierarchies and

historical as well as current transactional data . The focus of this

workshop is to provide an introduction with supporting detail related

to the ERP integrated structure, how it relates to supply chain

management, and all of the related processes .

• Identify how material requirements planning (MRP) fits into ERP .

• Discuss how inbound and outbound logistics impact the

execution of ERP .

• Evaluate the best ways to select a new ERP system .

• Determine the process to monitor data accuracy within the

ERP environment .

• Define manufacturing strategies and, see how they impact the

planning within the ERP system .

• Review how order management and procurement fit into the

ERP process .

May 15, 2020 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . $169

TRADE AND TECHNICAL SKILLS

Blueprint Reading

Blueprints are the universal way of communicating throughout the

manufacturing process from engineering, manufacturing, assembly

and/or quality (inspection) .

• Gain the ability to communicate properly with others on the

production team .

• Learn the skills for interpreting various types of views from

orthographic projections to isometric pictorials . You will see how

the different lines are put to use from Visible lines, Hidden lines,

Dimension lines and others . This will all be accomplished through

the ANSI/ASME Standards .

• Define different types of scales used in drawings .

• Interpret basic terminology and the various symbols and notations

used on drawings .

• Comprehend pictorial drawings .

March 6, 13, 20 and 27, 2020 . . . . . . 8:00 a .m . – 12:00 p .m . . . . $495

Geometric Dimensioning and Tolerancing

Learn the theoretical concepts of Geometric Dimensioning and

Tolerancing (GD&T) . Content is based on

• ASME and Y14 .5M 1994 standards .

• Define basic principles of GD&T .

• Identify form and orientation tolerances .

• Interpret GD&T feature control frames .

• Understand the interpretation and inspection of geometric

characteristics of parts to current industry standards .

April 17, 24, May 1 and 8, 2020 . . . . 8:00 a .m . – 10:30 a .m . . . . $395


16

Customized Training

CTC respects the individuality of each of our customers . We make no assumptions about your needs or the solutions that might fit your needs without

first meeting with you, listening, and learning about your organization and its current challenges . Our staff and subject matter experts then work with you

as an integrated team . Together we design training to fit the goals of your organization . We can customize learning objectives, curriculum, assessments,

case studies, projects, delivery format, schedule, and more . Our specialized approach ensures that all aspects of the training your employees receive

contributes to the business results you desire .

Consulting

To ensure your satisfaction and an optimal return-on-investment of organizational dollars, CTC offers the add-on value of consulting services . For

example, having our instructors provide group or individual coaching can ensure employees apply skills learned in training to their jobs . Our subject

matter experts can serve in a consulting role to supply information to help you plan, implement, and assess key initiatives through strategic planning

meetings, problem-solving sessions or working side by side with project teams . With access to state-of-the-art technical information and capacity-building

techniques, our experts can be powerful reinforcements for your internal resources in the short or long term .

Assessments

Use our proven tools to gauge your organization’s training needs and individuals’ skill, and aptitudes at pre-hire, pre-promotion, and pre- or post-training .

REGISTRATION INFORMATION

Continuing Education Units (CEUs)

Upon successful completion, participants are awarded CEUs and a certificate of completion . A CEU is a unit of credit universally recognized to

acknowledge participation in a qualified continuing education offering .

Guarantee

We stand behind our training services . Should you be dissatisfied with our service, contact our office immediately so that we can work to resolve any

issue to your complete satisfaction .

Cancellations / Refunds

CTC reserves the right to cancel a workshop . In the unlikely event a workshop is canceled participants will be notified . In the event a workshop is

postponed, participants will be notified and given the option of maintaining enrollment in the rescheduled course or to withdraw . Updates regarding

closings due to inclement weather will be posted on WCTC’s website (www .wctc .edu) or announced through local radio and television stations .

A full refund is issued to participants if the Corporate Training Center cancels a workshop for any reason . Refunds will not be issued for cancellations

or no shows the day of the workshop . Please note that a credit card processing fee of $3 .00 will be applied to all non-WCTC canceled registrations

paid by credit card . Policies subject to change at any time .

WCTC prohibits discrimination or harassment based on any status protected by applicable state or federal law .

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WCTC | CORPORATE TRAINING CENTER

Harry V . Quadracci Center, Building Q800 Main Street, Pewaukee, WI 53072www .wctc .edu/ctc

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